Abrar Admin

DYNE Group

<div><h3 class="jobSectionHeader">About the Role</h3>
We are seeking a reliable and customer-focused Level 2 Onsite IT Support Engineer (m/f/d)to join our team in Wiesbaden, Germany. In this role, you will provide hands-on technical support to local end users, ensuring the smooth operation of IT systems and workplace devices.
A key responsibility will be supporting Windows 11 migrations using Microsoft Intune, resolving end-user issues, and delivering high-quality onsite IT support in an enterprise environment. This is a 100% onsiteposition.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Provide Level 2 onsite technical support for desktops, laptops, printers, mobile devices, and peripheral hardware.</li><li>
Serve as the primary IT contact for local users, troubleshooting hardware, software, and operating system issues.</li><li>
Support Windows 11 device deployment and migration projects using Microsoft Intune.</li><li>
Perform basic client-side troubleshooting and device provisioning within Microsoft Intune.</li><li>
Log, manage, update, and resolve incidents and service requests using ServiceNow.</li><li>
Diagnose and resolve basic networking issues, including LAN, Wi-Fi, IP, DNS, cabling, and switch connectivity.</li><li>
Follow ITIL best practices for Incident, Problem, and Change Management.</li><li>
Document troubleshooting activities and maintain accurate support records.</li><li>
Escalate complex technical issues to appropriate teams when required.</li></ul><h2 class="jobSectionHeader">
Required Skills Experience</h2><ul><li>
Proven experience in Level 1/Level 2 IT Supportwithin an enterprise or onsite desktop support environment.</li><li>
Strong knowledge of Windows 10/11administration and troubleshooting.</li><li>
Hands-on experience with Windows 11 deployment and migrationprojects.</li><li>
Practical experience supporting devices managed through Microsoft Intune.</li><li>
Experience working with ServiceNowor similar ITSM/ticketing platforms.</li><li>
Good understanding of networking fundamentals, including: TCP/IP, DNS, DHCP, LAN/Wi-Fi troubleshooting, Basic switch and cabling checks</li><li>
Basic understanding of ITILprocesses and service management principles.</li><li>
Strong analytical, troubleshooting, and customer service skills.</li><li>
Ability to prioritize multiple support requests in a fast-paced environment.</li></ul><h2 class="jobSectionHeader">
Language Requirements</h2><ul><li>
English:Professional working proficiency (required for documentation, ticketing, and internal communication).</li><li>
German:Intermediate level (B1/B2) required for supporting local end users.</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Permanent full-time position.</li><li>
Modern workplace and technical equipment.</li><li>
Collaborative and supportive team environment.</li><li>
Opportunities for professional growth and skill development.</li><li>
Competitive salary and benefits package.</li></ul><h2 class="jobSectionHeader">
Job Details</h2><ul><li>
Location:Wiesbaden, Germany</li><li>
Work Mode:100% Onsite</li><li>
Employment Type:Permanent</li><li>
Experience:2&ndash;5+ years</li><li>
Start Date:Immediate / ASAP</li></ul></div>

ONSITE IT SUPPORT ENGINEER (LEVEL 2)

Join DYNE Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

DYNE Group

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ONSITE IT SUPPORT ENGINEER (LEVEL 2)