ONSITE IT SUPPORT ENGINEER (LEVEL 2)

About the Role

We are seeking a reliable and customer-focused Level 2 Onsite IT Support Engineer (m/f/d)to join our team in Wiesbaden, Germany. In this role, you will provide hands-on technical support to local end users, ensuring the smooth operation of IT systems and workplace devices.

A key responsibility will be supporting Windows 11 migrations using Microsoft Intune, resolving end-user issues, and delivering high-quality onsite IT support in an enterprise environment. This is a 100% onsiteposition.

Key Responsibilities

• Provide Level 2 onsite technical support for desktops, laptops, printers, mobile devices, and peripheral hardware.

• Serve as the primary IT contact for local users, troubleshooting hardware, software, and operating system issues.

• Support Windows 11 device deployment and migration projects using Microsoft Intune.

• Perform basic client-side troubleshooting and device provisioning within Microsoft Intune.

• Log, manage, update, and resolve incidents and service requests using ServiceNow.

• Diagnose and resolve basic networking issues, including LAN, Wi-Fi, IP, DNS, cabling, and switch connectivity.

• Follow ITIL best practices for Incident, Problem, and Change Management.

• Document troubleshooting activities and maintain accurate support records.

• Escalate complex technical issues to appropriate teams when required.

Required Skills Experience

• Proven experience in Level 1/Level 2 IT Supportwithin an enterprise or onsite desktop support environment.

• Strong knowledge of Windows 10/11administration and troubleshooting.

• Hands-on experience with Windows 11 deployment and migrationprojects.

• Practical experience supporting devices managed through Microsoft Intune.

• Experience working with ServiceNowor similar ITSM/ticketing platforms.

• Good understanding of networking fundamentals, including: TCP/IP, DNS, DHCP, LAN/Wi-Fi troubleshooting, Basic switch and cabling checks

• Basic understanding of ITILprocesses and service management principles.

• Strong analytical, troubleshooting, and customer service skills.

• Ability to prioritize multiple support requests in a fast-paced environment.

Language Requirements

• English:Professional working proficiency (required for documentation, ticketing, and internal communication).

• German:Intermediate level (B1/B2) required for supporting local end users.

What We Offer

• Permanent full-time position.

• Modern workplace and technical equipment.

• Collaborative and supportive team environment.

• Opportunities for professional growth and skill development.

• Competitive salary and benefits package.

Job Details

• Location:Wiesbaden, Germany

• Work Mode:100% Onsite

• Employment Type:Permanent

• Experience:2–5+ years

• Start Date:Immediate / ASAP