Qureos Mentor

eXtra (United Electronics Co.)

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 We are looking for a
 
 Customer Experience Manager
 
 to lead our customer service team in eXtra stores.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Supervise and mentor Customer Service Representatives to ensure high-quality service delivery.
 </li>
 <li>
 Resolve customer complaints promptly and ensure customer satisfaction.
 </li>
 <li>
 Oversee cash handling, returns, exchanges, and adherence to company SOPs.
 </li>
 <li>
 Support e-commerce operations, including online order fulfillment and coordination with the head office.
 </li>
 <li>
 Maintain store safety, loss prevention, and compliance with company policies.
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 Monitor staff performance, attendance, and adherence to professional standards.
 </li>
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 Train employees on product knowledge, promotions, and customer service excellence.
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 Conduct regular audits and ensure smooth daily operational activities.
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 Analyze customer feedback and implement improvements to enhance experience.
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 Drive team engagement and motivation to meet store targets.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Experience in customer service supervision, in retail industry.
 </li>
 <li>
 Strong communication, leadership, and problem-solving skills.
 </li>
 <li>
 Proficient in English and computer/cash handling skills.
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 Ability to train and motivate team members.
 </li>
 <li>
 Flexible working in shifts, weekends, and public holidays.
 </li>
 <li>
 Knowledge of store operations, safety, and e-commerce processes.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager

Join eXtra (United Electronics Co.) and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

eXtra (United Electronics Co.)

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Customer Experience Manager