Qureos Mentor

Ebttikar Technology Company

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 We are looking for a high performing Senior Sales Account Managers. They will be based in Riyadh and reporting to Sector Sales Managers.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Account Manager based in Riyadh, Saudi Arabia. The Sales Account Manager will be responsible for managing customer accounts, ensuring customer satisfaction, generating leads, and providing excellent customer service. Key tasks include developing strategic account plans, maintaining strong customer relationships, communicating effectively with clients, and identifying opportunities for business growth.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Skills in Customer Satisfaction and Customer Service
 
 
 &bull; Experience in Account Management and Lead Generation
 
 
 &bull; Excellent Communication skills
 
 
 &bull; Strong problem-solving abilities and attention to detail
 
 
 &bull; Ability to work collaboratively in a fast-paced environment
 
 
 &bull; Experience in IT solutions or a related field is a plus
 
 
 &bull; Bachelor's degree or equivalent experience
 
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Senior Sales Account Managers

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 Job description
 
 
 <ul>
 <li>
 Manage teams under Fault Management operations process.
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 Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA &amp; OLA requirements
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 Identifies a client&rsquo;s needs.
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 Monitor, control, and support service delivery
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 Manage Customer Expectations
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 Maintain service support functions.
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 Drive internal and third-party service review meetings covering operation, performance, service improvements, quality and processes.
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 Manage the operating team.
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 <li>
 Strong interpersonal and leadership skills
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 Be accountable for the quality of Service and performance.
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 Create, monitor, and report on a comprehensive set of metrics and KPIs.
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 Be responsible for Incident/Fault and Problem Management processes
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 Customer Interfacing Fault Management
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 Diagnostics &amp; root cause analysis reporting delivery
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 Trouble Statistic Reporting &amp; Analysis
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 </ul>
 
 
 
 
 
 Qualifications and Skills
 
 
 
 
 
 <ul>
 <li>
 Able to demonstrate the ability to undertake the above responsibilities
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 A passion for Service Improvement
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 Experienced Service Management professional
 </li>
 <li>
 ITIL Qualified
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 Previous experience as a Team Lead or demonstrable experience in leading virtual teams
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 Experience of managing 3rd parties and 3rd party delivered services
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 Service Management or Support in a large-scale and diverse environment of incident
 </li>
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 management, escalation procedures and related disciplines
 </li>
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 Excellent leadership and people management skills
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 Excellent written and verbal communication skills (Arabic and English)
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 Willingness to support and mentor junior staff
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 Excellent customer-facing/customer service skills
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 Able to work under pressure and meet deadlines
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 Able to demonstrate a high degree of flexibility including shift and out of hours working
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 Excellent organizational skills
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 Able to manage sensitive and sometimes confidential information
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 Self-motivation and able to take responsibility
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 <li>
 Able to manage and prioritize and tasks and time efficiently
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 </ul>
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 </li>
 
 
</div>

Operations Manager

Join Ebttikar Technology Company and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ebttikar Technology Company

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Senior Sales Account Managers

Operations Manager