Qureos Mentor

Ebttikar Technology Company

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 Job description
 
 
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 Manage teams under Fault Management operations process.
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 Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA &amp; OLA requirements
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 Identifies a client&rsquo;s needs.
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 Monitor, control, and support service delivery
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 Manage Customer Expectations
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 Maintain service support functions.
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 Drive internal and third-party service review meetings covering operation, performance, service improvements, quality and processes.
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 Manage the operating team.
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 Strong interpersonal and leadership skills
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 Be accountable for the quality of Service and performance.
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 Create, monitor, and report on a comprehensive set of metrics and KPIs.
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 Be responsible for Incident/Fault and Problem Management processes
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 Customer Interfacing Fault Management
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 Diagnostics &amp; root cause analysis reporting delivery
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 Trouble Statistic Reporting &amp; Analysis
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 Qualifications and Skills
 
 
 
 
 
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 Able to demonstrate the ability to undertake the above responsibilities
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 A passion for Service Improvement
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 Experienced Service Management professional
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 ITIL Qualified
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 Previous experience as a Team Lead or demonstrable experience in leading virtual teams
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 Experience of managing 3rd parties and 3rd party delivered services
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 Service Management or Support in a large-scale and diverse environment of incident
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 management, escalation procedures and related disciplines
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 Excellent leadership and people management skills
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 Excellent written and verbal communication skills (Arabic and English)
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 Willingness to support and mentor junior staff
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 Excellent customer-facing/customer service skills
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 Able to work under pressure and meet deadlines
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 Able to demonstrate a high degree of flexibility including shift and out of hours working
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 Excellent organizational skills
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 Able to manage sensitive and sometimes confidential information
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 Self-motivation and able to take responsibility
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 Able to manage and prioritize and tasks and time efficiently
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Operations Manager

Join Ebttikar Technology Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ebttikar Technology Company

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Operations Manager