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Ecommify Media

Job Title: Order Management &amp; Logistics ExecutiveLocation: Gwalior M.P Department: OperationsJob Summary:Responsible for booking and managing customer orders, allocating shipping partners, and coordinating with the warehouse to ensure smooth order processing and dispatch.Key Responsibilities:<ul><li>Book and allocate orders based on shipping rules, SKUs, and weights.</li><li>Track out-of-stock, on-hold, and cancelled orders.</li><li>Coordinate with the warehouse for stock issues and stuck orders.</li><li>Maintain and update Order Management Systems (OMS/WMS).</li><li>Prepare and share reports using Excel.</li></ul>Requirements:<ul><li>Experience with OMS/WMS tools like Unicommerce, Increff, Zoho, SAP, Easycom, etc.</li><li>Strong Excel skills (reporting &amp; analysis).</li><li>1&ndash;3 years of experience in order management, logistics, or warehouse operations.</li><li>Good communication and coordination skills.</li></ul>Job Type: Full-timePay: &#8377;15,000.00 - &#8377;30,000.00 per monthWork Location: In person

Order management & Logistics Executive

Job Title: Customer Support ExecutiveBrand: HomeessentialsLocation: City CenterJob Overview:We are looking for a Customer Support Executive to join our team at Homeessentials. The ideal candidate will be responsible for handling customer queries, resolving complaints, and ensuring an excellent customer experience across all communication channels.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat in a professional manner.</li><li>Resolve product or service issues by clarifying complaints and determining the best solution.</li><li>Maintain records of customer interactions and feedback.</li><li>Follow up with customers to ensure their issues are fully resolved.</li><li>Coordinate with internal teams (logistics, operations, and sales) to address customer concerns.</li><li>Provide accurate information about products, orders, and deliveries.</li><li>Strive to achieve high levels of customer satisfaction and retention.</li></ul>Required Skills:<ul><li>Strong communication and problem-solving skills.</li><li>Basic knowledge of CRM systems and Excel.</li><li>Ability to handle pressure and multitask.</li><li>Positive attitude and team-oriented mindset.</li><li>Fluency in Hindi and English (additional regional languages are a plus).</li></ul>Qualifications:<ul><li>Minimum 12th pass / Graduate in any discipline.</li><li>0&ndash;2 years of experience in customer service (E-commerce or retail background preferred).</li></ul>Job Type: Full-timePay: &#8377;10,086.00 - &#8377;12,037.57 per monthWork Location: In person

Customer Support Executive

Job Title: Warehouse Operations Manager &ndash; (Retail Division)Department: Operations / Supply Chain Location: Gwalior, Madhya Pradesh Reports To: Founder / Operations HeadJob SummaryHomeEssentials, a rapidly growing home improvement retail brand, is looking for an experienced and hands-on Warehouse Operations Manager to oversee and optimize warehouse and retail supply chain operations. The role involves managing inventory, ensuring smooth order fulfillment to retail outlets and online channels, implementing efficient warehouse processes, and leveraging WMS tools for operational excellence.The ideal candidate has a strong background in retail warehouse operations, understands WMS systems, and can build scalable, efficient processes to support a fast-growing retail business.Key Responsibilities1. Daily Warehouse Operations<ul><li>Supervise end-to-end warehouse activities &mdash; receiving, storage, picking, packing, and dispatch.</li><li>Maintain an organized, space-optimized warehouse layout aligned with retail stock movement.</li><li>Ensure accuracy, quality, and timeliness in all inbound and outbound shipments.</li><li>Coordinate deliveries to retail stores, distributors, and online customers.</li></ul>2. Inventory &amp; WMS Management<ul><li>Maintain accurate, real-time inventory data through Warehouse Management Systems (WMS) and/or POS software.</li><li>Conduct routine cycle counts and stock audits; investigate and resolve discrepancies.</li><li>Implement stock control principles such as FIFO, SKU labeling, and reorder points.</li><li>Collaborate with purchasing, retail, and merchandising teams to forecast inventory needs.</li></ul>3. Process Setup &amp; Continuous Improvement<ul><li>Design, implement, and document standardized warehouse processes.</li><li>Recommend and deploy systems or tools (e.g., barcode scanners, WMS modules) for efficiency and accuracy.</li><li>Continuously analyze operations and suggest improvements in product placement, workflow, and picking accuracy.</li></ul>4. Team Management<ul><li>Lead and mentor a small team of warehouse and logistics staff.</li><li>Train team members in retail-focused inventory handling, packing, and dispatch processes.</li><li>Foster a performance-driven, safety-first culture across all warehouse activities.</li></ul>5. Safety, Maintenance &amp; Compliance<ul><li>Ensure compliance with all warehouse safety and hygiene standards.</li><li>Oversee maintenance of warehouse equipment, vehicles, and tools.</li><li>Implement effective waste management and recycling practices.</li></ul>6. Coordination &amp; Reporting<ul><li>Coordinate closely with retail, procurement, and sales teams to align inventory with demand.</li><li>Provide management with regular reports on stock levels, order fulfillment, and operational KPIs.</li><li>Track and report key warehouse metrics including accuracy, dispatch time, and space utilization.</li></ul>Qualifications &amp; SkillsEducation:<ul><li>Bachelor&rsquo;s degree or diploma in Logistics, Supply Chain, Business Management, or a related field.</li><li>Equivalent hands-on experience in retail warehouse management may be considered.</li></ul>Experience:<ul><li>4&ndash;9 years of experience in retail warehouse, logistics, or inventory management.</li><li>Experience with Warehouse Management Systems (WMS) and/or POS systems.</li><li>Background in retail or e-commerce operations preferred.</li><li>Prior experience in a startup or fast-scaling retail environment is a plus.</li></ul>Technical Skills:<ul><li>Proficiency in WMS software, Microsoft Excel, and Google Sheets.</li><li>Solid understanding of inventory management and stock control principles.</li><li>Familiarity with retail fulfillment, vendor coordination, and dispatch tracking.</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Hands-on leadership with a process-driven mindset.</li><li>Excellent communication, coordination, and people management skills.</li><li>Adaptability in a dynamic, growth-oriented retail environment.</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthWork Location: In person

Warehouse Operations Manager

Job Title: Customer Support Manager Location: City Center Gwalior MPAbout the company: HomeEssentials is India's digital-first D2C Home &amp; Lifestyle brand. We specialize in home and kitchen products while also branching into lifestyle items. Whether you're searching for innovative kitchen gadgets, cozy home decor, or fashionable lifestyle accessories, HomeEssentials has got you covered. What sets HomeEssentials apart is its commitment to innovation, quality, and versatility. HomeEssentials offers a comprehensive range of products designed to ease and enhance everyday life. The core categories that we cater are home &amp; kitchen, lifestyle, bathroom, home decor, &amp; personal care. By curating a diverse range of products, we address various aspects of modern cum practical living. With a commitment to excellence and customer satisfaction, we strive to become the go-to destination for all your home and lifestyle shopping requirements. Website - https://homeessentials.in/ Instagram- https://www.instagram.com/homeessentials.insta Linkedin- https://www.linkedin.com/company/homeessentialsindiaRole OverviewWe are looking for a proactive and customer-focused Customer Support Manager to lead and streamline our support operations in Gwalior. The ideal candidate will have hands-on experience in resolving customer queries through a ticketing system (such as Freshdesk, Zoho Desk, or Zendesk) and WhatsApp-based support platforms. This role requires strong communication, leadership, and analytical skills to ensure fast, efficient, and high-quality customer service.Key ResponsibilitiesManage and lead the daily operations of the customer support team (voice, chat, WhatsApp, and email). Handle escalated customer queries and ensure timely resolution via the ticketing system. Monitor and improve ticket handling metrics such as response time, resolution time, and CSAT. Implement and optimize processes across support channels including WhatsApp ticketing systems. Work closely with product, tech, and operations teams to resolve recurring issues. Train support executives on CRM/ticketing platforms Generate and analyze daily/weekly reports on team performance and customer feedback. Maintain a knowledge base and SOP documentation for support agents. Ensure SLA compliance and manage high-volume ticket queues during peak times. Required Qualifications &amp; Skills4-6 years of experience in customer support management, preferably in retail, D2C, logistics, or e-commerce. Hands-on experience with any major ticketing system Prior experience in handling WhatsApp-based customer service/ticketing tools. Strong interpersonal and conflict-resolution skills. Working knowledge of reporting tools and dashboards. Comfortable managing a team and collaborating cross-functionally. Proficient in Hindi and English (written and verbal).Job Type: Full-timePay: &#8377;25,000.00 - &#8377;40,000.00 per monthWork Location: In person

Customer Support Manager (Retail BPO)

Join Ecommify Media and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ecommify Media

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Order management & Logistics Executive

Customer Support Executive

Warehouse Operations Manager

Customer Support Manager (Retail BPO)