Qureos Mentor

Elite Cleaning

<div><h2 class="jobSectionHeader"><b>Job description</b></h2><div><div><div><div><p>
In the role of Operations Manager, you are directly responsible for managing daily janitorial operations ensuring the cleaning staff stays on task and completes all assignments in a timely manner to meet customer satisfaction. You will also make certain services are provided in a cost-effective manner and stay within the established budget for the specific projects. Included in your responsibility as Operations Manager, you will assist in supporting the Quality Assurance inspections.</p><p>
This role will require the Operations Manager to oversee the work in 56 buildings on a college campus in the Philadelphia Area.</p><p><b>
Compensation: </b>$60,000 to $68,000 per year based on experience.</p><p><b>
Hours of Operation: </b>Monday thru Friday 7:00AM to 3:30PM</p><p>
Your daily responsibilities as Operations Manager will include the following:</p><p><b>
Employee-Related</b></p><ul><li>
Manage a team of technicians and cleaners to achieve a high level of quality</li><li>
Onboard, train, assign, schedule, coach, counsel and discipline employees</li><li>
Communicate job expectations to employees; planning, monitoring, appraising, and reviewing job contributions</li><li>
Enforce company policies and procedures with employees</li><li>
Communicate all operating policies and/or issues to employees</li><li>
Train new technicians and cleaners on proper cleaning procedures</li><li>
Organize and build crews based on job requirements</li><li>
Organize employee shifts, train and motivate team members for multiple clients</li><li>
Review and approve employee timesheets in payroll system for accurate payroll processing</li></ul><p><b>
 </b><b>Operations and Budget-Related</b></p><ul><li>
Communicate with Director of Sales and Senior Director of Operations on a regular basis</li><li>
Complete paperwork related to jobs in an accurate and timely manner</li><li>
Maintain and manage budget, control expenses for all managed operations, review job costs and make necessary adjustments to meet budget compliance.</li><li>
Manage staff levels, wages, hours, contract labor to revenues</li><li>
Work closely with Senior Director of Operations to set and/or implement operations policies, procedures and systems and to follow through with implementation.</li><li>
Contribute jobsite operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends on assigned client accounts</li><li>
Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions on assigned client accounts</li><li>
Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving supplies, equipment utilization, inventory management and quality control on assigned accounts</li><li>
Analyze process workflow, employee and space requirements and equipment layout; implement changes on accounts</li><li>
Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations</li><li>
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations</li><li>
Accomplish operations and organization mission by completing related results as needed</li></ul><p><b>
Client and Job Site-Related</b></p><ul><li>
Communicate with all building managers and supervisors, with review/approval responsibility for all operations employees</li><li>
Manage relationships with key operations vendors</li><li>
Effectively communicate with onsite clients</li></ul><p><b>
 </b><b>Requirements:</b></p><ul><li>
Must be authorized to work in the US</li><li>
A minimum of 7+ years related experience, (in the maintenance/cleaning industry), preferably at the supervisory level</li><li>
Proven track record of managing large facility janitorial operations</li><li>
Experience in managing complex janitorial contracts and subcontractors in a collective bargaining setting with multiple crafts/trades</li><li>
Comprehensive understanding of building systems, materials and finishes</li><li>
Must have reliable transportation to and from work</li><li>
Ability to work during the evening to visit cleaning teams and ensure they are all properly working their assignments</li><li>
Ability to work on a laptop/iPad with various programs, (i.e., Microsoft Word, Excel, PowerPoint)</li><li>
Bilingual in English and Spanish a plus</li><li>
Experience using a payroll and timekeeping software a plus</li></ul><p><b>
 </b><b>Physical Requirements:</b></p><ul><li>
Must be able to lift 20+ pounds regularly every day, bend, stretch, stand for extended periods of time, climb stairs &amp; ladders, reach, twist, sit, walk and squat.</li></ul><p><b>
 </b><b>Education Requirements:</b></p><ul><li>
High school diploma or equivalent is required</li></ul><p><b>
 </b><b>Benefits:</b></p><ul><li>
Dental insurance</li><li>
Health insurance</li><li>
Vision insurance</li><li>
Paid Time Off</li><li>
401K Plan</li></ul></div></div></div></div></div><p></p>

Operations Manager

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Elite Cleaning

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Operations Manager