Operations Manager

In the role of Operations Manager, you are directly responsible for managing daily janitorial operations ensuring the cleaning staff stays on task and completes all assignments in a timely manner to meet customer satisfaction. You will also make certain services are provided in a cost-effective manner and stay within the established budget for the specific projects. Included in your responsibility as Operations Manager, you will assist in supporting the Quality Assurance inspections.

This role will require the Operations Manager to oversee the work in 56 buildings on a college campus in the Philadelphia Area.

Compensation: $60,000 to $68,000 per year based on experience.

Hours of Operation: Monday thru Friday 7:00AM to 3:30PM

Your daily responsibilities as Operations Manager will include the following:

Employee-Related

• Manage a team of technicians and cleaners to achieve a high level of quality
• Onboard, train, assign, schedule, coach, counsel and discipline employees
• Communicate job expectations to employees; planning, monitoring, appraising, and reviewing job contributions
• Enforce company policies and procedures with employees
• Communicate all operating policies and/or issues to employees
• Train new technicians and cleaners on proper cleaning procedures
• Organize and build crews based on job requirements
• Organize employee shifts, train and motivate team members for multiple clients
• Review and approve employee timesheets in payroll system for accurate payroll processing

Operations and Budget-Related

• Communicate with Director of Sales and Senior Director of Operations on a regular basis
• Complete paperwork related to jobs in an accurate and timely manner
• Maintain and manage budget, control expenses for all managed operations, review job costs and make necessary adjustments to meet budget compliance.
• Manage staff levels, wages, hours, contract labor to revenues
• Work closely with Senior Director of Operations to set and/or implement operations policies, procedures and systems and to follow through with implementation.
• Contribute jobsite operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends on assigned client accounts
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions on assigned client accounts
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving supplies, equipment utilization, inventory management and quality control on assigned accounts
• Analyze process workflow, employee and space requirements and equipment layout; implement changes on accounts
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed

Client and Job Site-Related

• Communicate with all building managers and supervisors, with review/approval responsibility for all operations employees
• Manage relationships with key operations vendors
• Effectively communicate with onsite clients

Requirements:

• Must be authorized to work in the US
• A minimum of 7+ years related experience, (in the maintenance/cleaning industry), preferably at the supervisory level
• Proven track record of managing large facility janitorial operations
• Experience in managing complex janitorial contracts and subcontractors in a collective bargaining setting with multiple crafts/trades
• Comprehensive understanding of building systems, materials and finishes
• Must have reliable transportation to and from work
• Ability to work during the evening to visit cleaning teams and ensure they are all properly working their assignments
• Ability to work on a laptop/iPad with various programs, (i.e., Microsoft Word, Excel, PowerPoint)
• Bilingual in English and Spanish a plus
• Experience using a payroll and timekeeping software a plus

Physical Requirements:

• Must be able to lift 20+ pounds regularly every day, bend, stretch, stand for extended periods of time, climb stairs & ladders, reach, twist, sit, walk and squat.

Education Requirements:

• High school diploma or equivalent is required

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off
• 401K Plan