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Elite Concept Information Technology L.L.C

Company: Elite Body Home Polyclinic Location: Dubai, UAE Department: Reception / Front Office / Patient Relations Reports to: Center Manager / Operations Manager Employment Type: Full-timeRole SummaryElite Body Home Polyclinic is looking for a professional, well-groomed, and customer-focused Front Desk Receptionist to manage the clinic reception, welcome patients, handle bookings, coordinate with doctors and therapists, and ensure a smooth patient experience from arrival to checkout.The Front Desk Receptionist is the first point of contact for patients and visitors, so the role requires excellent communication skills, strong organisation, confidence in handling payments and bookings, and the ability to represent Elite Body Home&rsquo;s standard of Beauty, Health and Confidence. EBH services include weight loss, slimming, skin, PRP, Botox, laser, IV therapy, HIFU, whitening and fillers, so the receptionist should be able to explain services professionally and direct patients to the correct team member when needed.Key ResponsibilitiesReception &amp; Patient Welcome<ul><li>Greet all patients, visitors, and callers warmly and professionally.</li><li>Ensure every client receives a premium, welcoming, and organised front-desk experience.</li><li>Manage patient check-in and check-out.</li><li>Maintain a clean, presentable, and professional reception area.</li><li>Answer phone calls, WhatsApp messages, emails, and online inquiries promptly.</li><li>Direct patients to the correct doctor, therapist, nurse, or department.</li></ul>Appointment &amp; Calendar Management<ul><li>Schedule, confirm, reschedule, and cancel appointments accurately.</li><li>Coordinate daily bookings with doctors, therapists, nurses, and treatment rooms.</li><li>Manage patient flow to reduce waiting time and avoid appointment clashes.</li><li>Send appointment reminders and follow-up messages.</li><li>Support priority bookings, package bookings, and membership/pass redemptions where applicable.</li></ul>Patient Coordination &amp; Service Knowledge<ul><li>Provide basic information about EBH services, packages, offers, and treatment categories.</li><li>Explain clinic procedures, preparation instructions, and aftercare handover where approved by the clinical team.</li><li>Identify patient needs and guide them to the appropriate consultation or service.</li><li>Coordinate with the clinical team for patient questions that require medical or technical advice.</li><li>Support upselling and cross-selling of suitable packages, offers, and memberships without overpromising results.</li></ul>Billing, Payments &amp; ClinicSoft<ul><li>Prepare invoices and receipts accurately through ClinicSoft or the clinic&rsquo;s approved system.</li><li>Record all treatments, visits, invoices, and payments properly in the system.</li><li>Handle cash, card, payment links, Tabby, Tamara, POS and other approved payment methods according to clinic policy.</li><li>Ensure no separate or parallel payment records are maintained outside ClinicSoft, as EBH documents require all treatments and payments to be reflected in the clinic system for transparency, compliance, and auditing.</li><li>Coordinate with accounts or management for refunds, balances, package payments, and pending collections.</li></ul>Administrative Duties<ul><li>Maintain patient files, consent forms, consultation records, and required documentation.</li><li>Update patient details accurately in the clinic management system.</li><li>Prepare daily appointment schedules and front-desk reports.</li><li>Track leads, inquiries, conversions, no-shows, cancellations, and follow-ups.</li><li>Support inventory or consumable coordination when requested by management.</li><li>Assist with clinic events, promotions, open days, and marketing campaigns.</li></ul>Customer Service &amp; Patient Relations<ul><li>Handle patient concerns politely and escalate complaints to the Center Manager when required.</li><li>Maintain confidentiality of patient information at all times.</li><li>Follow up with patients after consultations or treatments when assigned.</li><li>Support positive patient reviews and patient satisfaction.</li><li>Maintain professional communication on phone, WhatsApp, email, and in person.</li></ul>Compliance &amp; Professional Standards<ul><li>Follow DHA, clinic, privacy, confidentiality, and internal front-desk policies.</li><li>Maintain professional appearance, grooming, punctuality, and conduct.</li><li>Use clinic systems properly for patient registration, records, billing, and documentation, consistent with EBH&rsquo;s requirement for ClinicSoft or the clinic&rsquo;s standard management software.</li><li>Protect the reputation of Elite Body Home Polyclinic through courteous, accurate, and professional communication.</li></ul>Required Qualifications<ul><li>High school diploma or bachelor&rsquo;s degree preferred.</li><li>Previous experience as a receptionist, front desk executive, patient coordinator, customer service executive, or clinic administrator.</li><li>Experience in a clinic, aesthetic clinic, medical center, dental clinic, spa, beauty center, or wellness center preferred.</li><li>Knowledge of ClinicSoft or similar clinic management software is an advantage.</li><li>Good English communication skills required; Arabic is an advantage.</li><li>Strong computer skills, including email, WhatsApp Business, CRM, Excel, and scheduling systems.</li></ul>Required Skills<ul><li>Excellent customer service and communication skills.</li><li>Presentable, polite, and professional personality.</li><li>Strong organisation and multitasking ability.</li><li>Ability to handle busy reception flow calmly.</li><li>Good sales and service explanation skills.</li><li>Accuracy in billing, booking, and data entry.</li><li>Ability to handle confidential patient information.</li><li>Team player with a positive attitude.</li><li>Ability to work under pressure and resolve patient issues professionally.</li></ul>Preferred Candidate Profile<ul><li>Female candidate preferred, if aligned with clinic hiring needs.</li><li>Prior UAE clinic or aesthetic industry experience preferred.</li><li>Familiarity with beauty, slimming, laser, IV therapy, skincare, injectables, and wellness services is an advantage.</li><li>Confident in handling VIP clients and premium customer service.</li></ul>Working HoursClinic operating timings are generally within 9:00 AM to 9:00 PM, with duty schedule, shifts, weekends, or holidays as assigned by management.Key Performance Indicators<ul><li>Appointment booking accuracy.</li><li>Patient satisfaction and front-desk feedback.</li><li>Response time for calls, WhatsApp, and inquiries.</li><li>Lead conversion and follow-up completion.</li><li>Billing and payment accuracy.</li><li>No-show reduction.</li><li>Proper use of ClinicSoft and complete patient records.</li><li>Professional appearance, punctuality, and teamwork.</li></ul>Salary &amp; BenefitsSalary will be based on experience, communication skills, clinic background, and sales ability. Benefits will be as per UAE labour law and company policy.Pay: AED4,000.00 - AED7,000.00 per monthWork Location: In person

Front Desk Receptionist

Role SummaryEBH Academy is looking for an experienced and passionate Beauty Therapist Trainer to deliver high-quality theoretical and practical training to students pursuing careers in beauty therapy, aesthetics, skincare, body treatments, and wellness services.The Beauty Therapist Trainer will be responsible for teaching, mentoring, assessing, and developing students in line with EBH Academy standards, professional beauty industry requirements, and international training expectations. The role requires strong technical knowledge, excellent communication skills, and the ability to inspire students to become confident, professional, and client-focused beauty therapists.Key ResponsibilitiesTraining &amp; Teaching<ul><li>Deliver theory and practical training in beauty therapy, skincare, facials, body treatments, hygiene, client care, and salon/clinic standards.</li><li>Demonstrate professional treatment techniques clearly and safely.</li><li>Prepare lesson plans, training materials, practical demonstrations, assessments, and student activities.</li><li>Ensure students understand treatment protocols, contraindications, aftercare, consultation procedures, and professional ethics.</li><li>Support students in developing confidence, technique, timing, customer service, and professional presentation.</li></ul>Practical Supervision<ul><li>Supervise students during practical sessions and model/client practice.</li><li>Correct techniques and provide constructive feedback.</li><li>Ensure all treatments are performed safely, hygienically, and according to EBH Academy standards.</li><li>Monitor student progress and identify areas requiring additional coaching.</li></ul>Assessment &amp; Student Development<ul><li>Conduct practical and theoretical assessments.</li><li>Maintain accurate student attendance, progress, assessment, and feedback records.</li><li>Prepare students for internal and external examinations where applicable.</li><li>Mentor students on career readiness, client communication, retail advice, and professional conduct.</li></ul>Academy Standards &amp; Compliance<ul><li>Maintain high standards of cleanliness, hygiene, infection control, and safety in all training areas.</li><li>Ensure training rooms, equipment, products, and tools are prepared before each session.</li><li>Follow EBH Academy policies, professional beauty standards, and UAE regulatory expectations.</li><li>Support the Academy in maintaining strong training quality and professional credibility.</li></ul>Curriculum &amp; Business Support<ul><li>Assist in updating course content, treatment manuals, student handouts, and practical checklists.</li><li>Support new course development, workshops, demonstrations, and short beauty training programmes.</li><li>Participate in student orientation, open days, academy events, and marketing demonstrations when required.</li><li>Support EBH Academy&rsquo;s growth as a professional beauty and aesthetics training institution.</li></ul>Required Qualifications<ul><li>Professional qualification in Beauty Therapy, Aesthetics, Skincare, or related field.</li><li>CIDESCO, CIBTAC, ITEC, VTCT, or equivalent international beauty qualification preferred.</li><li>Minimum 3&ndash;5 years of hands-on experience as a beauty therapist, aesthetic therapist, or spa/clinic therapist.</li><li>Previous teaching, training, mentoring, or assessor experience preferred.</li><li>Strong knowledge of skincare, facial treatments, body treatments, hygiene, client consultation, and contraindications.</li><li>Excellent English communication skills; Arabic is an advantage.</li><li>UAE experience is preferred.</li></ul>Required Skills &amp; Competencies<ul><li>Strong practical beauty therapy skills.</li><li>Confident teaching and presentation ability.</li><li>Patient, supportive, and student-focused approach.</li><li>Excellent grooming and professional appearance.</li><li>Strong knowledge of hygiene, safety, and client care standards.</li><li>Ability to manage a classroom and practical training environment.</li><li>Good organisational and record-keeping skills.</li><li>Passion for education, beauty, wellness, and professional development.</li></ul>Personal Attributes<ul><li>Professional, calm, and approachable.</li><li>Passionate about training and developing students.</li><li>Detail-oriented and quality-focused.</li><li>Positive attitude and strong teamwork.</li><li>Able to represent EBH Academy with confidence and credibility.</li><li>Committed to maintaining high standards in beauty education.</li></ul>Pay: AED5,000.00 - AED10,000.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>beauty therapy: 2 years (Required)</li><li>training : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>DHA License (Required)</li></ul>Work Location: In person

Beauty Therapist

Join Elite Concept Information Technology L.L.C and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Elite Concept Information Technology L.L.C

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Front Desk Receptionist

Beauty Therapist