Qureos Mentor

Emdad By Elm

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 الهدف الوظيفي:
 
 
 
 إجراء عمليات التفتيش على الحفريات بحسب البنود الواردة في لائحة الغرامات من خلال الزيارات المجدولة والغير مجدولة والمشاركة بالزيارات العشوائية وتنفيذ البلاغات الواردة من 940 ومعاملات الحوادث المرورية.
 
 
 
 
 
 
 المهام والمسؤوليات:
 
 
 
 استكمال الزيارات المجدولة حسب الخطة المرسلة عن طريق نظام راقب او من خلال مدير الدعم والمتابعة.
 
 
 رفع تقارير الزيارات بصفة دورية من خلال النظام.
 
 
 الامتثال الكامل والتام بلائحة الغرامات والمخالفات المعتمدة لدى الأمانة.
 
 
 تطبيق المراقب لإجراءات العمل والإلتزام بالزي الرسمي.
 
 
 التعامل على أساس خدمة العميل مع أصحاب العلاقة.
 
 
 تطبيق اليات وإجراءات العمل الواردة في نموذج العمل التشغيلي.
 
 
 تحديث بيانات الحفريات من خلال الزيارات الميدانية.
 
 
 المشاركة في الحملات التفتيشية.
 
 
 الحفاظ على سرية العمل والمعاملات والتعامل مع الحالة الخاصة بطريقة احترافية.
 
 
 
 
 
 
 الكفاءات المطلوبة:
 
 
 
 درجة الدبلوم في تقنية مدنية أو تقنية مساحة أو أي تخصصات ذات العلاقة.
 
 
 إجادة اللغة العربية كتابة وتحدث.
 
 
 خبرة بنفس الجال.
 
 
 قدرة على التعامل مع ضغعوط العمل.
 
 
 اجادة التعامل مع الحاسب الألي.
 
 
 القدرة على إعداد التقارير الاحترافية.
 
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مراقب هندسي

<div>
 
 
 Role Summary
 
 
 
 Provide L2 technical support across multiple customer accounts within agreed SLAs. Own incidents end-to-end, resolve daily requests (password resets, data corrections), monitor and maintain systems on VMs and Kubernetes, run SQL for reports/data fixes, apply patches/upgrades, and collaborate with engineering and account teams. Continuously improve processes, tooling, and documentation.
 
 
 
 Key Responsibilities
 
 
 
 Incident management (SLA-driven)
 
 
 Take ownership of tickets to resolution; provide timely updates.
 
 
 Troubleshoot across app, OS, network, and infrastructure layers; escalate with clear diagnostics when needed.
 
 
 Handle daily service requests: password resets, account unlocks, data fixes, user provisioning.
 
 
 Monitoring and reliability
 
 
 Monitor performance, capacity, and availability on VMs and Kubernetes.
 
 
 Analyze logs/metrics; maintain alerts, dashboards, and runbooks.
 
 
 Maintain accurate ticket records and knowledge base.
 
 
 Maintenance and operations
 
 
 Apply OS/app patches and upgrades with change control and validation.
 
 
 Assist with deployments and post-deploy checks; support integrations.
 
 
 Maintain technical documents .
 
 
 Database and reporting
 
 
 Run safe SQL queries for reports and investigations.
 
 
 Assist with executing database migration scripts.
 
 
 Communication and reporting
 
 
 Support clients via phone, email, remote, and on-site when needed.
 
 
 Provide status updates to customers and internal stakeholders; generate ticket status reports.
 
 
 Properly escalate blocking issues.
 
 
 SLA/KPI Focus
 
 
 SLA compliance (first response, resolution, update cadence).
 
 
 Customer satisfaction scores.
 
 
 Ticket hygiene and process compliance.
 
 
 Timely, accurate status reporting and escalations.
 
 
 
 Required Skills
 
 
 
 4+ years in Technical Support, SRE/Operations, or Systems Administration (L2 or equivalent).
 
 
 
 OS
 
 : Strong Windows Server (AD, DNS, DHCP, IIS, file services, Windows Firewall);
 
 
 Linux systems, shell scripting .
 
 
 
 Networking
 
 : DNS, HTTP/S, TLS, VPNs, firewalls; tools like ping, traceroute, nslookup/dig, netstat/ss, tcpdump/Wireshark basics.
 
 
 Infrastructure: VMs; Kubernetes operations (kubectl, deployments, services/ingress, logs/exec).
 
 
 Monitoring/logging: Performance Monitor; Prometheus/Grafana, ELK/EFK, or similar.
 
 
 
 Databases/SQL
 
 : Strong SQL; MS SQL Server preferred.
 
 
 Scripting/automation: PowerShell and/or Bash (Python is a plus).
 
 
 Web/app basics: REST, HTTP status codes, browser devtools; IIS familiarity.
 
 
 
 Soft skills:
 
 Clear communication, customer handling, problem-solving, teamwork
 
 
 Ability to learn domain/apps quickly.
 
 
 
 
 
 
 Nice to Have
 
 
 
 worked before as a developer is a plus
 
 
 Cloud (GCP).
 
 
 CI/CD (GitLab/Jenkins)
 
 
 Security hygiene (patching, certs, AV), exposure to WAF/IDS/scanners.
 
</div>

Technical Support Engineer

<div>
 
 
 Job Purpose:
 
 
 
 The
 
 Technical Project Manager
 
 is responsible for leading and delivering complex technical projects from initiation through completion. The role ensures projects are delivered on time, within scope, budget, and quality standards, while coordinating across multiple technical and business stakeholders.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 B
 
 uild, manage, and maintain detailed project plans
 
 covering scope, schedule, milestones, and deliverables.
 </li>
 <li>
 
 Lead end-to-end project delivery across engineering, UX, product, vendors, and operations teams.
 
 </li>
 <li>
 
 Manage project risks, issues, dependencies
 
 , and escalation paths to ensure smooth execution.
 </li>
 <li>
 Establish project governance, reporting cadence, and clear stakeholder communication plans.
 </li>
 <li>
 Track project progress,
 
 manage RAID logs
 
 , and ensure alignment with agreed timelines and budgets.
 </li>
 <li>
 Ensure delivery quality through defined quality gates, including readiness checks,
 
 UAT coordination,
 
 and release planning.
 </li>
 <li>
 Facilitate project meetings, status updates, and executive-level reporting.
 </li>
 <li>
 Proactively identify delivery challenges and drive resolution to maintain project momentum.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 (or equivalent) in Computer Science, Engineering, Information Systems, or a related field.
 </li>
 <li>
 
 Minimum 7+ years of experience in technical project management or delivery roles.
 
 </li>
 <li>
 Proven experience managing complex, cross-functional technical projects.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong understanding of project management methodologies and delivery frameworks.
 </li>
 <li>
 Excellent planning, organization, and stakeholder management skills.
 </li>
 <li>
 Ability to manage multiple workstreams and coordinate diverse technical teams.
 </li>
 <li>
 Strong problem-solving and decision-making capabilities.
 </li>
 <li>
 Excellent communication skills, both written and verbal.
 </li>
 <li>
 Fluency in
 
 Arabic and English
 
 is required.
 </li>
 </ul>
 
 
</div>

Technical Project Manager

<div>
 
 
 Job Description
 
 
 <ul>
 <li>
 Identify and develop new business opportunities for technical solutions (software, cloud, cybersecurity, IT services).
 </li>
 <li>
 Own the opportunity lifecycle: lead generation, qualification, discovery sessions, proposal submission, and closing.
 </li>
 <li>
 Gather and structure business and technical requirements, and translate them into a clear solution scope with internal technical teams.
 </li>
 <li>
 Build business cases for proposed solutions: value proposition, estimated benefits, cost components, ROI/payback, key assumptions, and risks.
 </li>
 <li>
 Prepare commercial proposals, pricing inputs, and RFP/RFQ responses, ensuring alignment between scope, timeline, and commercials.
 </li>
 <li>
 Develop customer-facing presentations and internal approval decks (business case + implementation overview).
 </li>
 <li>
 Conduct market/competitor research to support positioning, differentiation, and go-to-market planning.
 </li>
 <li>
 Maintain stakeholder relationships and ensure smooth handover to delivery/project teams after deal closure.
 </li>
 <li>
 Track performance metrics (pipeline, conversion, revenue) and provide regular updates to management.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in business development, pre-sales, solution selling, or account management within a technical environment (B2B preferred)
 </li>
 <li>
 .Bachelor&rsquo;s degree in Business, Computer Science, Information Systems, Engineering, or a related field
 </li>
 <li>
 .Ability to create structured business cases and basic financial models (cost/benefit, ROI, payback; NPV is a plus)
 </li>
 <li>
 .Strong analytical skills: translating data and assumptions into clear recommendations
 </li>
 <li>
 .Good understanding of technical concepts (software, cloud, infrastructure, cybersecurity) and ability to communicate them clearly to non-technical stakeholders
 </li>
 <li>
 .Strong communication, negotiation, and presentation skills
 </li>
 <li>
 .Proficiency in MS Office (especially Excel and PowerPoint); CRM tools experience is a plus (e.g., Salesforce, HubSpot)
 </li>
 <li>
 .Arabic and English proficiency is preferred
 </li>
 </ul>
 
 
 
 .
</div>

Technical Business Developer

<div>
 
 The
 
 Solution Architect
 
 plays a critical role in designing end-to-end technical solutions that align with business goals, ensuring architectural integrity, scalability, security, and regulatory compliance. The role serves as a key bridge between business stakeholders, product teams, and technical delivery teams.
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Develop solution blueprints, high-level designs, and reference architectures across enterprise systems.
 </li>
 <li>
 Define integration patterns, data flows, security controls, and deployment models.
 </li>
 <li>
 Ensure solutions align with enterprise architecture principles, IT governance, and cybersecurity frameworks (e.g., NCA, TOGAF).
 </li>
 <li>
 Support development teams with architectural guidance throughout the project lifecycle.
 </li>
 <li>
 Design cloud-native, hybrid, or multi-cloud architectures using platforms such as AWS, Azure, or Google Cloud.
 </li>
 <li>
 Define cloud solution blueprints, reference architectures, and integration patterns.
 </li>
 <li>
 Ensure high availability, scalability, disaster recovery, and performance optimization of cloud solutions.
 </li>
 </ul>
 
 
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related field.
 </li>
 <li>
 
 8+ years of experience in software engineering or solution architecture roles.
 
 </li>
 <li>
 Strong knowledge in cloud platforms (e.g., AWS, Azure, GCP), containerization (Docker, Kubernetes), and API design.
 </li>
 <li>
 Solid understanding of enterprise integration (REST, SOAP, ESB), databases, and security best practices.
 </li>
 <li>
 Experience with architectural frameworks like TOGAF, SAFe, or Zachman.
 </li>
 </ul>
 
 
</div>

Solution Architecture

<div>
 
 
 Job Purpose:
 
 
 
 The purpose of this position is to lead and manage complex projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget. The
 
 Senior Project Manager
 
 will oversee project teams, manage stakeholder relationships, and drive continuous improvement in project processes.
 
 
 
 
 
 
 Accountabilities:
 
 
 <ul>
 <li>
 
 Lead project planning sessions to define project scope, goals, deliverables
 
 , and timelines.
 </li>
 <li>
 Develop comprehensive project plans, including resource allocation and risk management strategies.
 </li>
 <li>
 Monitor project progress and performance, ensuring adherence to project plans and milestones.
 </li>
 <li>
 Facilitate effective communication and collaboration among project stakeholders, team members, and clients.
 </li>
 <li>
 
 Manage project budgets, ensuring efficient resource allocation and cost control.
 
 </li>
 <li>
 
 Identify potential project risks and develop mitigation strategies to address them proactively.
 
 </li>
 <li>
 Conduct regular project status meetings and prepare detailed status reports for stakeholders.
 </li>
 <li>
 Mentor and guide project team members, fostering a culture of accountability and high performance.
 </li>
 <li>
 Implement best practices and methodologies to improve project management processes.
 </li>
 </ul>
 
 
 
 
 
 Working and Skill Requirements:
 
 
 <ul>
 <li>
 
 5+ years of experience in project management
 
 , with a proven track record of managing complex projects.
 </li>
 <li>
 
 Education
 
 : Minimum bachelor&rsquo;s degree in business administration, Management, Engineering, or a related field.
 </li>
 <li>
 Strong knowledge of
 
 project management methodologies (e.g., Agile, Scrum, Waterfall).
 
 </li>
 <li>
 Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
 </li>
 <li>
 
 Proficient in project management software (e.g., MS Project, JIRA).
 
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
 </li>
 <li>
 Solid understanding of budgeting and financial management principles.
 </li>
 </ul>
 
 
 
 
 
 Training:
 
 
 <ul>
 <li>
 Project Management Professional (
 
 PMP
 
 ) certification or equivalent is preferred.
 </li>
 <li>
 Additional certifications in Agile methodologies (e.g., Certified ScrumMaster) are a plus
 </li>
 <li>
 Training in Agile methodologies is preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Languages:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Ability to adapt to changing project requirements and priorities.
 </li>
 <li>
 Proficient in English, with excellent written and verbal communication skills.
 </li>
 <li>
 Knowledge of additional languages is a plus.
 </li>
 </ul>
 
 
</div>

Senior Project Manager

Join Emdad By Elm and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Emdad By Elm

About Company

مراقب هندسي

مراقب هندسي

Technical Support Engineer

Technical Project Manager

Technical Business Developer

Solution Architecture

Senior Project Manager