Qureos Mentor

Emdad By Elm

<div>
 
 
 Job Description:
 
 
 
 The Senior Database Analyst plays a pivotal role in the development and maintenance of databases that span multiple projects within a common business domain. This mid-career position necessitates a high level of expertise in various database development lifecycle phases, including data modeling, physical schema design, database programming, ETL development, and BI solutions. The candidate will leverage advanced data modeling techniques to design efficient database schemas and will engage in the development and maintenance of stored procedures, views, and functions tailored for web applications or batch processing tasks. This role involves diagnosing and resolving database access and performance issues through effective query optimization and indexing strategies while ensuring all database systems align with business and performance objectives. Furthermore, the Senior Database Analyst will be responsible for implementing change control processes, producing ad-hoc queries and reports, and documenting data models amidst an agile development environment. Additionally, the ideal candidate will utilize their skills in creating reports and dashboards using tools like Tableau and Power BI, supporting critical business needs and analytics.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 A minimum of 5 years of experience in database development, specifically with MS SQL Server.
 </li>
 <li>
 At least 3 years of hands-on experience in ETL processes.
 </li>
 <li>
 Proficiency in conceptual, logical, and physical data modeling, including normalization techniques.
 </li>
 <li>
 Demonstrated expertise in writing complex stored procedures and dynamic SQL.
 </li>
 <li>
 Strong skills in writing complex queries with a solid understanding of query optimization and indexing techniques.
 </li>
 <li>
 Experience in developing and constructing ETL packages, encompassing data loads, transformations, and notification tasks.
 </li>
 <li>
 Adept at producing ad-hoc queries and generating analytical reports to meet business requirements.
 </li>
 <li>
 Proven ability to quickly debug application issues and provide both short- and long-term solutions.
 </li>
 <li>
 Ability to adapt to an agile development environment, participating effectively in sizing, estimating, and collaborative development efforts.
 </li>
 <li>
 Experience with Tableau and Power BI for building insightful reports and dashboards.
 </li>
 <li>
 Strong written and verbal communication abilities, capable of interacting with both business partners and technology teams.
 </li>
 <li>
 Familiarity with JSON data parsing, querying, and transforming for reporting and analysis.
 </li>
 <li>
 Experience with database performance tuning and the ability to identify inefficiencies and recommend solutions.
 </li>
 <li>
 Knowledge of Oracle database development is a distinct advantage.
 </li>
 <li>
 Experience with ETL tools such as Informatica or Talend is a plus.
 </li>
 <li>
 A Bachelor&rsquo;s degree in IT is required, with a Master&rsquo;s degree considered a plus.
 </li>
 <li>
 Completion of IT training in subjects related to database development, data modeling, ETL, and BI solutions.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Design and deploy database schemas using advanced data modeling techniques while adhering to established conventions and normalization standards.
 </li>
 <li>
 Develop and maintain stored procedures, views, and functions for various web applications or batch processing environments.
 </li>
 <li>
 Implement and oversee the development of ETL platforms and ensure robust data processing while adhering to best practices.
 </li>
 <li>
 Analyze and resolve database access and performance issues, employing query optimization strategies and indexing approaches.
 </li>
 <li>
 Guarantee that all database systems fulfill business performance criteria and actively seek to identify inefficiencies and potential improvement solutions.
 </li>
 <li>
 Establish, implement, and maintain comprehensive change control and testing processes for all database modifications.
 </li>
 <li>
 Produce ad-hoc queries and develop detailed reports that support organizational decision-making and business needs.
 </li>
 <li>
 Document existing data models and track updates required for new development initiatives with precise documentation practices.
 </li>
 <li>
 Engage actively in agile development cycles, contributing to sizing, estimating, and collaborative coding sessions to ensure timely delivery of projects.
 </li>
 <li>
 Develop and present insightful reports and dashboards utilizing Tableau and Power BI to visualize business intelligence metrics.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Proficient in data modeling techniques, including both conceptual and physical modeling.
 </li>
 <li>
 Extensive experience with MS SQL Server, including database design and development.
 </li>
 <li>
 Solid background in ETL processes and tools.
 </li>
 <li>
 Expertise in writing advanced T-SQL, including dynamic SQL and complex queries.
 </li>
 <li>
 Strong analytical skills for debugging applications, with a proven track record of creating effective solutions.
 </li>
 <li>
 Experience in constructing ETL packages and transforming data for different applications.
 </li>
 <li>
 Excellent communication skills, both written and verbal, with the ability to interact effectively with cross-functional teams.
 </li>
 <li>
 Familiarity with developing reports and dashboards using data visualization tools, especially Tableau and Power BI.
 </li>
 <li>
 Knowledge of additional database technologies, including Oracle and JSON data handling.
 </li>
 <li>
 Ability to work efficiently in an agile development setting while fostering teamwork and collaboration.
 </li>
 </ul>
 
 
</div>

Senior Database Analyst

<div>
 
 
 Job Description:
 
 
 
 The Senior Full Stack Developer is a pivotal role within our organization, entrusted with the responsibility of designing, developing, and maintaining intricate web applications. This mid-career position is ideal for a proactive professional who possesses extensive knowledge of both front-end and back-end technologies. The individual will lead projects from inception to deployment, ensuring that high-quality standards are consistently met. In addition to technical responsibilities, the Senior Full Stack Developer will mentor junior team members, fostering a collaborative environment that encourages skill development and knowledge sharing. By leveraging emerging technologies and industry best practices, this role aims to deliver innovative software solutions that enhance user experience and drive business objectives.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 A minimum of 5 years of hands-on experience in full stack web development, demonstrating progressive responsibility and complexity in projects.
 </li>
 <li>
 Proficiency in modern front-end frameworks such as React, Angular, or Vue.js, with a robust portfolio showcasing impactful contributions to web interfaces.
 </li>
 <li>
 Strong experience with back-end technologies including Node.js, Express, Python, or Ruby on Rails, emphasizing the ability to architect scalable server-side applications.
 </li>
 <li>
 Extensive knowledge of various database technologies such as MySQL, PostgreSQL, and MongoDB, with a capability to devise efficient data storage and retrieval mechanisms.
 </li>
 <li>
 Deep understanding of RESTful APIs and web services, showcasing experience in designing and integrating APIs for diverse applications.
 </li>
 <li>
 Familiarity with version control systems, particularly Git, and exposure to Continuous Integration/Continuous Deployment (CI/CD) practices for streamlined code integration and automation.
 </li>
 <li>
 Experience in leading code reviews and providing constructive feedback, demonstrating strong leadership capabilities within a technical team.
 </li>
 <li>
 Excellent analytical and problem-solving skills with a keen attention to detail, proven through successful debug and optimization of complex applications.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Lead the design and implementation of intuitive and innovative user interfaces using a variety of front-end technologies, ensuring optimal user interaction.
 </li>
 <li>
 Develop and maintain robust server-side logic, offering comprehensive database management and efficient API development for frontend-backend integration.
 </li>
 <li>
 Collaborate effectively with UI/UX designers and product managers to enhance usability and guarantee a seamless and responsive user experience across platforms.
 </li>
 <li>
 Write clean, maintainable, and efficient code adhering to industry best practices and established coding standards, ensuring the longevity and scalability of applications.
 </li>
 <li>
 Conduct thorough code reviews, providing insightful critiques and constructive feedback to elevate the quality of work within the development team.
 </li>
 <li>
 Troubleshoot, debug, and optimize applications to ensure peak performance and functionality, addressing any technical issues as they arise.
 </li>
 <li>
 Mentor and empower junior developers, nurturing a culture of continuous learning, skill development, and improvement within the team.
 </li>
 <li>
 StayAhead of emerging technologies and industry trends, proactively recommending and implementing innovative solutions that enhance the capabilities of web applications.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Strong understanding of software development principles and practices, demonstrating a comprehensive grasp of the software development lifecycle (SDLC).
 </li>
 <li>
 Extensive knowledge and practical experience with agile methodologies, fostering an adaptive and iterative approach to project management.
 </li>
 <li>
 Excellent analytical abilities, with a methodical approach to problem-solving that emphasizes attention to detail and thorough evaluation of solutions.
 </li>
 <li>
 Exceptional communication skills, both written and verbal, with proficiency in English, enabling clear and effective collaboration with team members, stakeholders, and clients.
 </li>
 </ul>
</div>

Full Stack Engineer

<div>
 
 
 Job Description:
 
 
 
 The Executive Assistant will play a crucial role in supporting the strategic initiatives of the leadership team. This position is designed for a proactive individual with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. The candidate will be responsible for optimizing the executive's time by managing schedules, coordinating travel arrangements, and preparing essential documentation and communication. The ideal candidate will possess a high degree of professionalism, discretion, and a commitment to confidentiality, while demonstrating exceptional problem-solving abilities and adaptability to rapidly changing circumstances.
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 A minimum of 2 years of experience as an Executive Assistant or in a similar administrative role, preferably within a corporate or governmental environment.
 </li>
 <li>
 Proven ability to manage and prioritize multiple tasks and deadlines effectively, demonstrating strong organizational and time management skills.
 </li>
 <li>
 Excellent verbal and written communication skills in both Arabic and English, with a strong proficiency in preparing reports and presentations.
 </li>
 <li>
 Familiarity with office management procedures, administrative protocols, and decision-making processes at an executive level.
 </li>
 <li>
 Strong proficiency in office software applications (e.g., Microsoft Office Suite, project management tools) and communication platforms.
 </li>
 <li>
 Experience in handling confidential or sensitive information with integrity and discretion.
 </li>
 <li>
 Ability to operate independently with minimal supervision while functioning collaboratively within a team environment.
 </li>
 <li>
 Strong interpersonal skills with the ability to engage and interact with a variety of stakeholders at all organizational levels.
 </li>
 <li>
 A proactive approach to problem-solving and the ability to think critically about situations as they arise.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Manage and optimize the executive's calendar by scheduling appointments, coordinating meetings, and ensuring timely follow-ups on action items.
 </li>
 <li>
 Prepare and organize documents, reports, and presentations for meetings, ensuring high standards of accuracy and professionalism.
 </li>
 <li>
 Coordinate travel arrangements, including transportation and accommodation, while adhering to budgetary constraints and organizational policies.
 </li>
 <li>
 Communicate effectively with internal and external stakeholders on behalf of the executive, maintaining professionalism in all correspondence.
 </li>
 <li>
 Handle incoming calls, emails, and other communications, prioritizing and responding with discretion and efficiency.
 </li>
 <li>
 Assist in the development and implementation of administrative processes and systems to enhance operational efficiency.
 </li>
 <li>
 Maintain and manage filing systems, both electronic and physical, ensuring appropriate document retention and adherence to confidentiality protocols.
 </li>
 <li>
 Support the planning and execution of corporate events and meetings, including logistics, materials preparation, and attendee communication.
 </li>
 <li>
 Monitor and track deadlines for projects and administrative tasks, providing timely reminders and updates on progress.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional organizational and multitasking abilities to manage competing priorities efficiently.
 </li>
 <li>
 Strong attention to detail and accuracy in documentation and reporting.
 </li>
 <li>
 Advanced communication skills, with the capacity to articulate ideas clearly and persuasively in both written and spoken formats.
 </li>
 <li>
 Proficiency in using productivity tools and software for scheduling, document management, and communication.
 </li>
 <li>
 Ability to maintain confidentiality and handle sensitive information with integrity.
 </li>
 <li>
 Adaptability and resilience in a dynamic work environment, responding swiftly to changing priorities.
 </li>
 <li>
 Strong critical thinking and problem-solving skills, with the ability to make informed decisions under pressure.
 </li>
 <li>
 Collaborative mindset with the ability to work effectively in diverse team settings, contributing positively to team dynamics.
 </li>
 <li>
 Initiative and a proactive attitude in suggesting improvements to administrative processes and workflows.
 </li>
 </ul>
</div>

Executive Assistant

<div>
 
 
 About the job
 
 
 
 
 Job Title
 
 
 
 Director of Digital Innovation &amp; AI
 
 
 
 
 
 
 Department:
 
 Digital
 
 
 
 Section:
 
 Contents
 
 
 
 Unit:
 
 Digital Innovation &amp; AI
 
 
 
 Reporting to:
 
 Sr. Director of Digital
 
 
 
 
 
 
 Project Overview:
 
 
 
 Join a team dedicated to a landmark national museum project in Riyadh, Saudi Arabia. We are creating a flagship cultural institution that will showcase the cultures of the world. The project is a key contributor to the Kingdom's
 
 Vision 2030
 
 goals, advancing the nation's cultural and creative sectors. This is a unique opportunity to contribute to a project of national significance and global impact.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The Director of Digital Innovation and AI leads experimental projects and strategic initiatives that explore new applications of emerging technologies, especially artificial intelligence, machine learning, and data visualization. This role identifies future-oriented opportunities that enhance both internal workflows and public offerings. Collaborating across departments, the Director champions innovation while maintaining ethical standards and cultural sensitivity, ensuring that the Museum remains at the forefront of digital transformation within the cultural sector.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 
 
 Strategy and Planning
 
 
 
 <ul>
 <li>
 Develop and implement innovative digital strategies and AI- powered experiences aligned with the museum&rsquo;s mission.
 </li>
 <li>
 Conduct research on emerging technologies to support future initiatives.
 </li>
 </ul>
 
 
 
 
 
 
 Budget Management
 
 
 
 <ul>
 <li>
 Develop, manage, and monitor budgets for Digital Innovation &amp; AI in collaboration with the Finance Department.
 </li>
 </ul>
 
 
 
 
 
 
 Policies, Processes, and Procedures
 
 
 
 <ul>
 <li>
 Establish protocols and best practices for digital integration within exhibitions.
 </li>
 <li>
 Ensure compliance with digital accessibility and content standards.
 </li>
 </ul>
 
 
 
 
 
 
 Functional Accountabilities
 
 
 
 <ul>
 <li>
 Lead the conceptualization and execution of innovative digital projects, ensuring alignment with the museum&rsquo;s strategic objectives and enhancing visitor engagement through technology.
 </li>
 <li>
 Research and evaluate emerging technologies, tools, and trends that could be leveraged to improve the museum&rsquo;s offerings and operational efficiencies.
 </li>
 <li>
 Collaborate with cross-disciplinary teams to design and implement AI-powered installations and digital exhibits that tell compelling stories and facilitate visitor interaction.
 </li>
 <li>
 Oversee the development and execution of comprehensive digital strategies that encompass content creation, user experience, and digital marketing initiatives to increase brand visibility and audience reach.
 </li>
 <li>
 Oversee the monitoring and analysis of visitor engagement data to assess the effectiveness of digital initiatives and make evidence- based recommendations for enhancements and improvements.
 </li>
 <li>
 Ensure the establishment and maintenance of strategic partnerships with tech companies, educational institutions, and other cultural organizations to facilitate knowledge sharing and collaborative projects.
 </li>
 <li>
 Ensure the organization and conduction of workshops, seminars, and training sessions for museum staff and stakeholders to enhance digital literacy and foster a culture of innovation.
 </li>
 </ul>
 
 
 
 
 
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Build partnerships with tech firms, universities, and cultural institutions.
 </li>
 <li>
 Engage with internal stakeholders to support collaboration and alignment.
 </li>
 </ul>
 
 
 
 
 
 
 People Management
 
 
 
 <ul>
 <li>
 Lead cross-functional project teams including curators, educators, and developers.
 </li>
 <li>
 Live by MoWC values, ethical standards, and governance.
 </li>
 <li>
 Manage and support team members in performing their tasks in line with established policies and procedures.
 </li>
 <li>
 Guide, mentor, and develop the Digital Innovation &amp; AI team to ensure continuous growth and achievement of functional objectives.
 </li>
 <li>
 Set clear performance goals, provide regular feedback, and support professional development through coaching and formal evaluations.
 </li>
 <li>
 Delegate authority appropriately to empower team members and encourage accountability.
 </li>
 <li>
 Contribute to workforce planning, recruitment, and performance management while promoting employee engagement and motivation.
 </li>
 <li>
 Foster a high-performance, inclusive, and collaborative work culture aligned with the museum&rsquo;s values.
 </li>
 <li>
 Promote innovation and contribute to a positive, inspiring, and diverse workplace.
 </li>
 <li>
 Maintain high personal standards and ensure excellence across the section.
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications and Requirements
 
 
 
 
 
 Knowledge and Experience
 
 
 
 <ul>
 <li>
 Minimum 8 years of experience in digital innovation or related technology integration roles, preferably in the museum or cultural sector.
 </li>
 <li>
 Proven ability to manage complex projects from conception to completion.
 </li>
 <li>
 Strong expertise in AI technologies (e.g., machine learning, NLP, HCI).
 </li>
 <li>
 Experience in data analytics and evidence-based strategy development.
 </li>
 <li>
 Familiarity with user experience design, digital marketing, and social media trends.
 </li>
 </ul>
 
 
 
 
 
 
 Education and Certifications
 
 
 
 <ul>
 <li>
 Bachelor's degree required; master&rsquo;s degree in digital Innovation, Human-Computer Interaction, AI, Cultural Technology, or related field is strongly preferred.
 </li>
 </ul>
 
 
 
 
 
 Personal capabilities and qualifications
 
 
 <ul>
 <li>
 Advanced project management skills, with proficiency in Agile methodologies and tools to ensure efficient project execution.
 </li>
 <li>
 Strong technical acumen in digital technologies, including familiarity with programming languages and software development related to AI applications.
 </li>
 <li>
 Proficiency in data analytics and visualization tools, including experience with platforms such as Tableau, Google Analytics, or similar technologies to interpret visitor data effectively.
 </li>
 <li>
 Creative problem-solving skills with the ability to think outside the box and develop innovative solutions to challenges in digital contexts.
 </li>
 <li>
 Ability to thrive in a dynamic and fast-paced environment, demonstrating agility and adaptability to constantly evolving digital landscapes and audience needs.
 </li>
 <li>
 Exceptional leadership skills, with a demonstrated ability to inspire and mentor team members and foster a collaborative and innovative culture.
 </li>
 <li>
 Strong cultural and artistic sensibility, with a genuine passion for enhancing the museum experience through digital innovation and technology.
 </li>
 </ul>
 
 
</div>

Director of Digital Innovation & AI

<div>
 
 
 Job Description:
 
 
 
 The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered. The incumbent will leverage their outstanding communication and interpersonal skills to address inquiries, efficiently resolve issues, and steer customers towards suitable services. Proficiency in Microsoft Excel is essential for generating transparent reports, while strong capabilities in PowerPoint will facilitate the preparation of engaging presentations aimed at internal communication and improving customer engagement. The ideal candidate is expected to maintain a high level of professionalism at all times, positively influencing the customer experience and embodying the core values and ethos of the organization.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum of 5-7 years of experience in customer service or client-facing roles, demonstrating a tangible progression of responsibilities and achievements.
 </li>
 <li>
 Proficiency in Microsoft Excel, including the ability to create, format, analyze reports, and utilize advanced functions (e.g., pivot tables, VLOOKUP).
 </li>
 <li>
 Strong knowledge of Microsoft PowerPoint for crafting professional-level presentations that engage and inform various audiences.
 </li>
 <li>
 Excellent verbal and written communication skills, capable of articulating information clearly and professionally to diverse audiences.
 </li>
 <li>
 Proven track record of effectively managing customer relationships, showcasing the ability to resolve issues promptly and satisfactorily.
 </li>
 <li>
 Capability to work independently while fostering a collaborative approach, contributing efficiently to team objectives.
 </li>
 <li>
 Strong organizational skills with demonstrated ability to prioritize tasks effectively within a fast-paced work environment.
 </li>
 <li>
 Knowledge of customer service best practices and industry standards, with the capacity to apply them to enhance service delivery.
 </li>
 <li>
 Professionalism in both appearance and demeanor when interacting with customers, ensuring a positive reflection of the organization.
 </li>
 <li>
 Adaptability to a fast-paced environment with a resourceful approach to addressing unexpected challenges.
 </li>
 <li>
 Cultural sensitivity with the ability to adjust communication styles to meet the diverse needs of the customer base.
 </li>
 <li>
 Experience in gathering customer feedback effectively, formulating actionable strategies for service enhancements.
 </li>
 <li>
 Strong analytical skills, capable of assessing customer data to drive informed decision-making.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Greet customers warmly and professionally upon arrival to create a positive first impression that resonates with the organization&rsquo;s values.
 </li>
 <li>
 Actively listen to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services and offerings.
 </li>
 <li>
 Guide customers in exploring and utilizing the organization&rsquo;s services that fulfill their specific requirements and requests.
 </li>
 <li>
 Resolve customer issues or concerns with promptness and efficiency, ensuring a consistently high level of customer satisfaction is maintained.
 </li>
 <li>
 Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics supporting operational improvements.
 </li>
 <li>
 Develop, design, and present visually appealing PowerPoint presentations for both internal teams and special customer engagements.
 </li>
 <li>
 Collaborate seamlessly with team members to enhance customer service protocols and share valuable insights that drive collective improvements.
 </li>
 <li>
 Maintain an organized workspace that appropriately reflects the organization&rsquo;s branding and commitment to customer focus.
 </li>
 <li>
 Utilize customer relationship management (CRM) tools to log customer interactions and effectively track engagement metrics for informed decision-making.
 </li>
 <li>
 Collect and analyze insights from customer interactions to identify trends and enhance the overall service delivery performance.
 </li>
 <li>
 Participate actively in training sessions and pursue professional development opportunities to continually enhance service skills and knowledge.
 </li>
 <li>
 Promote a positive team culture through sharing best practices, encouraging collaborative problem-solving, and supporting colleagues.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional interpersonal skills to foster robust relationships with customers and team members alike.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel, demonstrating capabilities across analytical functions such as pivot tables and VLOOKUP.
 </li>
 <li>
 Creative and effective presentation skills using Microsoft PowerPoint, showcasing the ability to engage varied audiences effectively.
 </li>
 <li>
 Strong conflict resolution and problem-solving capabilities, particularly in high-stress customer service scenarios.
 </li>
 <li>
 Proficiency in recognizing and addressing diverse client needs and preferences through personalized service techniques.
 </li>
 <li>
 High attention to detail in both direct customer interactions and the preparation of reporting documents.
 </li>
 <li>
 Effective time management skills, capable of juggling multiple customer interactions and task priorities simultaneously.
 </li>
 <li>
 Empathy and patience in handling customer concerns and inquiries to ensure a compassionate service experience.
 </li>
 <li>
 Ability to remain calm under pressure while providing quick and effective resolutions to customer issues.
 </li>
 <li>
 Strong observational skills to assess real-time customer satisfaction and the effectiveness of provided services.
 </li>
 <li>
 An enthusiastic and proactive approach towards delivering exceptional customer service while fostering a collaborative team environment.
 </li>
 <li>
 A continuous learner mindset, eager to embrace new tools, technologies, and methodologies aimed at enhancing service delivery.
 </li>
 </ul>
 
 
 
</div>

Customer Service

<div>
 
 
 Job Description:
 
 
 
 The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered. The Specialist will leverage top-tier communication and interpersonal skills to efficiently address inquiries and resolve issues while expertly directing customers toward the relevant services that align with their needs. Proficiency in Microsoft Excel is essential, enabling the generation of clear reports, while advanced skills in PowerPoint are required for creating engaging presentations that support internal communication and amplify customer engagement initiatives. The ideal candidate will consistently embody professionalism, positively influencing the customer experience while aligning with the organization&rsquo;s ethos and values.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum of 5-7 years of progressive experience in customer service or client-facing roles, showcasing a track record of increased responsibilities and achievements.
 </li>
 <li>
 Proficient in Microsoft Excel, adept at creating, formatting, and analyzing reports, and skilled in utilizing advanced functions.
 </li>
 <li>
 Strong command of Microsoft PowerPoint for the development of engaging presentations that effectively communicate information to different audiences.
 </li>
 <li>
 Excellent verbal and written communication skills, able to articulate complex information succinctly and professionally.
 </li>
 <li>
 Proven track record in effectively managing customer relationships, demonstrating a strong aptitude for problem resolution and customer satisfaction.
 </li>
 <li>
 Ability to operate independently while contributing to a team-oriented atmosphere toward shared objectives.
 </li>
 <li>
 Robust organizational skills, adept at prioritizing multiple tasks within a dynamic, fast-paced work environment.
 </li>
 <li>
 In-depth knowledge of customer service best practices and industry standards, with the agility to apply them to enhance service delivery.
 </li>
 <li>
 Professional demeanor and appearance when interacting with customers, acting as a positive representative of the organization.
 </li>
 <li>
 High adaptability to a fast-paced environment, exhibiting a resourceful approach to unexpected challenges.
 </li>
 <li>
 Cultural sensitivity and proficiency in adjusting communication styles to align with the diverse needs of a varied customer base.
 </li>
 <li>
 Experience in effectively gathering customer feedback and formulating actionable strategies for service enhancement.
 </li>
 <li>
 Strong analytical skills, proficient in evaluating customer data to support informed decision-making processes.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
 </li>
 <li>
 Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization&rsquo;s services.
 </li>
 <li>
 Direct customers in exploring and utilizing the organization's services that meet their unique requests and needs.
 </li>
 <li>
 Address and resolve customer issues or concerns quickly and efficiently to ensure a continually high standard of customer satisfaction.
 </li>
 <li>
 Prepare and generate concise reports in Excel to track customer inquiries, feedback, and service performance metrics for operational enhancement.
 </li>
 <li>
 Develop and present visually impactful PowerPoint presentations for internal teams and tailored customer engagements.
 </li>
 <li>
 Collaborate effectively with team members to refine customer service protocols, sharing valuable insights for improvement.
 </li>
 <li>
 Maintain an organized and branded workspace that reflects the organization&rsquo;s dedication to customer service excellence.
 </li>
 <li>
 Utilize customer relationship management (CRM) tools to document customer interactions and track engagement effectiveness.
 </li>
 <li>
 Gather and analyze insights from customer experiences to identify trends that will improve service delivery.
 </li>
 <li>
 Engage actively in training and professional development opportunities to enhance service competencies and knowledge.
 </li>
 <li>
 Foster a positive team culture by sharing best practices, promoting collaborative problem-solving, and providing support to colleagues.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional interpersonal abilities, establishing strong relationships with customers and team members alike.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel, including the use of pivot tables and VLOOKUP for data analysis and reporting tasks.
 </li>
 <li>
 Creative presentation skills using Microsoft PowerPoint, effectively engaging diverse audiences through well-structured content.
 </li>
 <li>
 Strong conflict resolution and problem-solving skills, especially in challenging customer service scenarios.
 </li>
 <li>
 Proficient at recognizing and addressing diverse client needs through personalized service delivery.
 </li>
 <li>
 Meticulous attention to detail in all customer interactions and the preparation of reporting documents.
 </li>
 <li>
 Effective time management skills, adept at balancing multiple customer interactions and task priorities.
 </li>
 <li>
 Empathy and patience in addressing customer concerns, ensuring a compassionate service experience.
 </li>
 <li>
 Ability to remain composed under pressure, swiftly providing effective resolutions for customer-related issues.
 </li>
 <li>
 Strong observational skills to assess real-time customer satisfaction levels and service effectiveness.
 </li>
 <li>
 An enthusiastic and proactive attitude toward delivering outstanding customer service and contributing to teamwork.
 </li>
 <li>
 A continuous learner mindset, eager to adopt new tools, technologies, and methods that enhance service delivery.
 </li>
 </ul>
</div>

<div>
 
 
 Job Description:
 
 
 
 The Service Customer Specialist is an essential mid-career professional responsible for elevating customer satisfaction and loyalty through outstanding service delivery to clients visiting the organization. This position emphasizes the creation of a welcoming and professional atmosphere while ensuring customers receive thorough support, informed guidance, and reliable information about available services. The incumbent will leverage exceptional communication and interpersonal skills to address inquiries, resolve issues with efficiency, and navigate customers toward the appropriate services. Proficiency in Microsoft Excel is required for generating straightforward reports, while strong capabilities in PowerPoint will facilitate the preparation of engaging presentations aimed at internal communication and customer engagement enhancements. The ideal candidate is expected to display professionalism consistently, positively impacting the overall customer experience while embodying the organization&rsquo;s values and ethos.
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Minimum of 5-7 years of experience in customer service or client-facing roles, demonstrating a progression of responsibilities and achievements.
 </li>
 <li>
 Proficiency in Microsoft Excel, including the ability to create, format, analyze reports, and utilize advanced functions.
 </li>
 <li>
 Strong knowledge of Microsoft PowerPoint for creating professional-level presentations that engage and inform.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally to diverse audiences.
 </li>
 <li>
 Proven track record of effectively managing customer relationships, demonstrating an ability to resolve issues promptly and satisfactorily.
 </li>
 <li>
 Capability to work independently while fostering a collaborative approach and contributing to team objectives.
 </li>
 <li>
 Strong organizational skills, demonstrating the ability to prioritize tasks effectively within a fast-paced work environment.
 </li>
 <li>
 Knowledge of customer service best practices and industry standards, with the ability to apply them to enhance service delivery.
 </li>
 <li>
 Professionalism in appearance and demeanor when interacting with customers, ensuring a positive reflection of the organization.
 </li>
 <li>
 Adaptability to a fast-paced environment with a resourceful approach to addressing unexpected challenges.
 </li>
 <li>
 Cultural sensitivity with the ability to adapt communication styles to meet the varying needs of a diverse customer base.
 </li>
 <li>
 Experience in gathering customer feedback effectively and developing actionable strategies for service improvement.
 </li>
 <li>
 Strong analytical skills, capable of assessing customer data to drive informed decision-making.
 </li>
 </ul>
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Greet customers warmly and professionally upon arrival to create a lasting positive first impression.
 </li>
 <li>
 Actively listen to customer inquiries and provide prompt, accurate, and relevant information regarding the organization&rsquo;s services.
 </li>
 <li>
 Guide customers in exploring and utilizing the organization&rsquo;s offerings that fulfill their specific needs and requests.
 </li>
 <li>
 Resolve customer issues or concerns with promptness and efficiency, ensuring a consistently high level of customer satisfaction.
 </li>
 <li>
 Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics that support operational improvements.
 </li>
 <li>
 Develop, design, and present visually appealing PowerPoint presentations for both internal teams and special customer engagements.
 </li>
 <li>
 Collaborate seamlessly with team members to enhance customer service protocols and share valuable insights.
 </li>
 <li>
 Maintain an organized workspace that reflects the organization&rsquo;s branding and commitment to customer focus.
 </li>
 <li>
 Utilize customer relationship management (CRM) tools to log customer interactions and effectively track engagement metrics.
 </li>
 <li>
 Collect and analyze insights from customer interactions to identify trends and enhance service delivery performance.
 </li>
 <li>
 Participate actively in training sessions and professional development opportunities to continually improve service skills and knowledge.
 </li>
 <li>
 Promote a positive team culture through sharing best practices, encouraging collaborative problem-solving, and supporting peers.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 Exceptional interpersonal skills, fostering robust relationships with customers and team members alike.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel, demonstrating capabilities such as the use of pivot tables and VLOOKUP for analysis and reporting.
 </li>
 <li>
 Creative and effective presentation skills using Microsoft PowerPoint, showcasing the ability to engage varied audiences.
 </li>
 <li>
 Strong conflict resolution and problem-solving capabilities, especially in high-stress customer service scenarios.
 </li>
 <li>
 Proficiency in recognizing and addressing diverse client needs and preferences through personalized service.
 </li>
 <li>
 High attention to detail in both direct customer interactions and preparation of reporting documents.
 </li>
 <li>
 Effective time management skills, capable of juggling multiple customer interactions and task priorities simultaneously.
 </li>
 <li>
 Empathy and patience in handling customer concerns and inquiries, ensuring a compassionate service approach.
 </li>
 <li>
 Ability to remain calm under pressure, providing quick and effective resolutions to customer issues.
 </li>
 <li>
 Strong observational skills to assess real-time customer satisfaction and the effectiveness of services.
 </li>
 <li>
 An enthusiastic and proactive approach towards delivering exceptional customer service and fostering teamwork.
 </li>
 <li>
 A continuous learner mindset, eager to embrace new tools, technologies, and methodologies aimed at enhancing service delivery.
 </li>
 </ul>
 
 
 
</div>

Join Emdad By Elm and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Emdad By Elm

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Customer Service