Qureos Mentor

Emdad By Elm

<div>
 
 
 Job Description
 
 
 
 The Business Analyst is responsible for gathering, analyzing, and documenting business and technical requirements in coordination with business owners and stakeholders. The role serves as a bridge between business units and technical teams to ensure alignment and successful delivery. The Business Analyst may also act as a Technical Project Manager, leading initiatives with both analytical and leadership skills to ensure project goals are met.
 
 
 
 Key Responsibilities
 
 
 
 
 Managerial Responsibilities
 
 
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 Optimize team and personal resources to ensure timely and high-quality delivery.
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 Understand client needs, identify business opportunities, and propose effective solutions aligned with organizational goals.
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 Organizational Responsibilities
 
 
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 Collaborate with development teams to track project performance and report progress.
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 Provide constructive feedback to direct management for continuous process improvement.
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 Functional Responsibilities
 
 
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 Collect and analyze business requirements from stakeholders.
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 Model and document business processes.
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 Plan, execute, and monitor technical projects to ensure on-time, within-budget delivery.
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 Prepare and review both functional and non-functional requirements documents.
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 Manage support tickets and follow up to ensure resolution within agreed SLAs.
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 Coordinate with technical teams for testing and validation of deliverables.
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 Travel to client sites when required for requirements gathering, support, or project follow-up.
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 Perform additional duties related to the nature of the job as required.
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 Job Specifications
 
 
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 Education:
 
 Bachelor&rsquo;s degree or diploma in Information Systems, Computer Science, Management Information Systems, Software Engineering, or related field.
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 Certifications:
 
 Professional IT certifications are a plus.
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 Experience:
 
 2&ndash;4 years of relevant experience in Business Analysis, Software Engineering, or related disciplines.
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 </ul>
 
 
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Business Analyst

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 A
 
 Service Desk Analyst
 
 plays a critical role in any organization, acting as the front-line support for all IT-related queries and issues.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
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 Provide first-level technical support to end-users via phone, email or in-person
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 Troubleshoot hardware and software issues, network connectivity problems and peripheral equipment malfunctions
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 Log all incidents and service requests in the service desk system and ensure timely closure of tickets
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 Escalate complex incidents or requests to senior team members or other teams as required
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 Evaluate and prioritize incidents based on impact and urgency, and take necessary actions to meet established service level agreements (SLAs)
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 Install, configure and maintain hardware and software systems as required
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 Create and maintain documentation related to service desk procedures, troubleshooting guides and end-user training manuals
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 Participate in service desk projects and initiatives as required
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 Provide end-user training on basic technology use and best practices
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
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 Diploma
 
 degree
 
 in Computer or related field or equivalent work experience
 
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 Minimum of
 
 2 years of experience in a service desk or technical support role
 
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 Excellent troubleshooting and problem-solving skills
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 Strong customer service orientation and interpersonal skills
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 Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications
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 Knowledge of virtualized environments such as VMware or Microsoft Hyper-V
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 Experience with Active Directory and Exchange
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 Preferably with data analysis experience
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 ITIL Foundation certification preferred
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 </ul>
</div>

Service Desk Analyst

<div>
 
 
 Job Description:
 
 
 
 We are seeking a highly skilled and experienced Driver with a proven track record of providing superior transportation services to clients within a corporate environment. The ideal candidate will possess exceptional driving abilities and must have completed specialized driving skills training, such as the Corporate Protection Driver course. Candidates must demonstrate a keen understanding of risk management and proactive behavior in high-stakes situations, ensuring the safety and comfort of executive-level passengers. In addition to technical driving expertise, proficient communication in both English and Arabic is imperative, ensuring seamless interactions with clients and staff. A comprehensive familiarity with the Riyadh city road map, including important locations and traffic patterns, is essential for the efficient and timely delivery of services. Applicants should be dedicated and reliable, with a demonstrated commitment to confidentiality and professionalism in all aspects of their work.
 
 
 
 
 
 
 
 
 
 Job Requirements
 
 
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 Minimum of 5 years of experience as a corporate office driver, specifically for executive-level staff and clients
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 Completion of specialized driving skills training, such as the Corporate Protection Driver course, which includes defensive driving techniques and emergency response training
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 Proficient in both English and Arabic, with the ability to communicate effectively with a diverse range of clients and stakeholders
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 Extensive knowledge of Riyadh city road map, including major business districts, hotels, and important landmarks
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 Proven ability to operate a range of luxury vehicles, ensuring they are maintained to the highest standards
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 </ul>
 
 
 
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 Demonstrated knowledge of safety regulations and risk management practices for VVIP transport
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 Strong interpersonal skills with the ability to maintain professionalism under pressure and in high-stress environments
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 Attention to detail in logistics coordination to facilitate seamless transportation experiences for clients
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 Valid driver's license with a clean driving record and the ability to pass necessary background checks
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 Flexibility in work hours, including readiness to work during evenings, weekends, or holidays as required
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 Job Responsibilities
 
 
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 Provide safe, timely, and confidential transportation services for VVIP clients, maintaining the utmost level of discretion and professionalism
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 Conduct pre-trip inspections on vehicles, ensuring that all safety measures are met and that the vehicle is in optimal condition for travel
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 Develop and maintain an extensive knowledge of routes and current traffic conditions, utilizing GPS and other navigation tools to ensure the fastest and safest routes are taken.
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 Build and nurture relationships with VVIP clients, understanding their preferences and requirements for a personalized driving experience.
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 Execute logistics planning for client itineraries, including scheduling pick-up and drop-off times in accordance with clients&rsquo; commitments.
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 Maintain communication with administrative personnel to ensure timely adjustments to scheduling and routes as needed.
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 Implement safety and emergency protocols, demonstrating readiness to respond to unexpected situations while ensuring client safety is prioritized.
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 Keep detailed records of the vehicle's mileage, service history, and fuel efficiency, reporting any maintenance needs promptly to management.
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 Participate in ongoing training to improve driving skills, stay current on best practices in corporate and executive transportation, and comply with any evolving regulations related to driver safety.
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 Ensure the protection and confidentiality of all passengers and sensitive information, demonstrating a high ethical standard in all interaction
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 </ul>
 
 
 
 
 
 Required Skil
 
 ls:
 
 
 
 
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 Exceptional driving skills with a significant focus on safety, precision, and confidence in all driving conditions.
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 Strong communication skills, both verbal and written, in English and Arabic, enabling effective interactions with clients and team members.
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 High level of adaptability and flexibility to respond to changing schedules, routes, and client demands with professionalism.
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 Familiarity with vehicle maintenance practices and knowledge of basic troubleshooting for common vehicle issues.
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 Excellent time management and organizational skills, with the ability to prioritize tasks effectively to meet tight deadlines.
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 Strong problem-solving skills, enabling swift and effective decisions during transportation and logistics challenges.
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 Proven ability to maintain confidentiality, discretion, and a high level of integrity in all aspects of the job.
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 Capability to operate various luxury vehicles, with an understanding of their specific handling characteristics and requirements.
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 Customer service-oriented mindset, with a focus on catering to the needs and preferences of client
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 </ul>
</div>

Driver

<div>
 
 
 Job Description:
 
 
 
 The Customer Service Representative will play a pivotal role in our organization by delivering exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This position requires a proactive approach to problem-solving, as well as the capability to handle customer inquiries and complaints across multiple communication channels. The ideal candidate will possess a strong understanding of customer relationship management principles and demonstrate competency in active listening, empathy, and assertiveness to ensure customer satisfaction. Additionally, the role involves collaborating with various internal departments to ensure seamless service delivery and contribute to continuous improvement initiatives aimed at enhancing the overall customer experience.
 
 
 
 Job Requirements:
 
 
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 Bachelor's degree in Business Administration or a related field.
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 Minimum of 1 year of experience in customer service or a customer-facing role.
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 Proven track record of effectively managing customer expectations and resolving issues in a timely manner.
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 Strong familiarity with customer relationship management (CRM) systems and software.
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 Ability to work flexible hours, including evenings and weekends as needed.
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 Excellent verbal and written communication skills in Arabic and English.
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 Strong analytical skills to assess customer feedback and inform service improvements.
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 Demonstrated ability to work collaboratively in a team-oriented environment.
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 Knowledge of conflict resolution techniques and customer service best practices.
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 Capacity to handle high-stress situations and maintain composure under pressure.
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 Basic understanding of product and service offerings to provide relevant information to customers.
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 Commitment to ongoing professional development and adaptability to change.
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 </ul>
 
 
 Job Responsibilities:
 
 
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 Respond promptly and effectively to customer inquiries via phone, email, and chat, ensuring high levels of service quality.
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 Actively listen to customers to understand their needs and provide appropriate solutions or alternatives.
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 Assist in the resolution of customer complaints and follow-up to ensure satisfaction.
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 Maintain comprehensive records of customer interactions, transactions, and feedback in the CRM system.
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 Collaborate with cross-functional teams, including sales and technical support, to address customer issues and improve processes.
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 Participate in training sessions to enhance product knowledge and customer service skills.
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 Identify opportunities for process improvements and make recommendations to management to enhance service delivery.
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 Monitor customer sentiment and report recurring issues to management for strategic resolution.
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 Stay informed on company policies, procedures, and updates to accurately convey information to customers.
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 Engage in proactive outreach to customers to gather feedback and assess satisfaction.
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 </ul>
 
 
 Required Skills:
 
 
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 Excellent interpersonal skills with the ability to build rapport with diverse customers.
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 High level of emotional intelligence to empathize with customer concerns while maintaining professionalism.
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 Strong organizational skills to manage multiple customer interactions and prioritize tasks effectively.
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 Proficient computer skills, including familiarity with CRM tools and Microsoft Office Suite.
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 Ability to analyze data to identify service trends and contribute to customer-focused improvements.
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 Strong time management skills, capable of handling workload efficiently during peak hours.
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 Attention to detail to accurately capture customer interactions and manage complex requests.
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 Flexibility to adapt communication style to different customer demographics and personalities.
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 Commitment to upholding company values in every customer interaction to enhance brand loyalty.
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 Motivated team player who contributes positively to the overall work environment.
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 </ul>
 
 
 
</div>

Customer Service Specialist

<div>
 
 Job Summary
 
 
 We are looking for a highly skilled and experienced Senior Spring Boot Developer to join our integration team. You will be responsible for designing, building, and maintaining scalable that support system integrations across various internal and external platforms. This role requires deep technical expertise in Spring Boot and related frameworks, with a focus on integration patterns, API development, and high-performance, secure communication.
 
 
 
 
 
 Key Responsibilities
 
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 Design and develop robust, scalable, and secure microservices using Spring Boot.
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 Build and maintain the integration layer between internal systems and external partners.
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 Develop RESTful APIs, message-driven services, and scheduled tasks.
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 Work with Spring Cloud, Spring Security, Spring Data JPA, and Spring Integration.
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 Integrate with external systems using protocols like REST, SOAP, JDBC, and message brokers (e.g., Kafka, RabbitMQ).
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 Implement error handling, logging, retries, and circuit breakers.
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 Collaborate with DevOps to deploy services into Kubernetes or other cloud-native environments.
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 Write unit and integration tests using JUnit, Mockito, etc.
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 Contribute to CI/CD pipelines and ensure high code quality through code reviews and automation.
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 Document API specifications using OpenAPI (Swagger) and maintain technical documentation.
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 Participate in system design discussions, technical reviews, and integration strategy sessions.
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 </ul>
 
 
 
 
 Required Skills and Experience
 
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 4+ years of hands-on experience with Spring Boot and the Spring ecosystem.
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 Strong experience with microservices architecture and integration design patterns.
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 Deep knowledge of REST APIs, JSON, XML, and HTTP protocol.
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 Solid understanding of JPA/Hibernate, relational databases (e.g., PostgreSQL, Oracle, MySQL).
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 Familiar with Kafka, RabbitMQ, or other message brokers.
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 Experience with Git, Maven, Jenkins, and Docker.
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 Exposure to Kubernetes, Helm, or other container orchestration tools is a plus.
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 Familiarity with API Gateway, OAuth2, and JWT-based security.
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 Strong problem-solving skills and ability to work independently.
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 </ul>
 
 
 
 
 Soft Skills
 
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 Excellent communication and documentation skills.
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 Strong attention to detail and commitment to delivering high-quality solutions.
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</div>

Senior Spring Boot Developer