Qureos Mentor

Employees Mutuals Limited

Claims Advisor page is loaded  Claims Advisorlocations: Sydney, New South Walestime type: Full timeposted on: Posted Todayjob requisition id: JR4708EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Sydney , you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.As a Claims Advisor, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured workers life. Your role will consist of; inbound and outbound calls with external stakeholder and claim administration duties.This will be a full time, permanent position based in the Sydney office, with flexibility to work from home up to 3 days per week. YOUR RESPONSIBILITIES Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs Ensure that allocated work is actioned within appropriate timeframes Manage telephone enquiries within EML's guidelines and adhere to the EML's Communication Policy Collaborating with Injury Management Specialists and other subject matter experts to collect information and ensure customers receive expert advice and support Recording and maintaining accurate records ABOUT YOU You will show a high level of empathy while being passionate about providing great customer service You will be a great listening, display excellent communication skills and have a solution focused mindset You will embrace change with confidence and are comfortable with in a multi-system environment whilst having the ability to handle and overcome challenges Having great attention to detail, you will enjoy learning and growing within the business Proficient use of Microsoft Office Suite WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.EML provides career opportunities and great employee benefits, including: A vibrant, collaborative innovative team culture Flexibility with opportunity to WFH when you are fully trained in your role. A corporate wellbeing program with discounted health insurance and gym membership Access to discounts at over 350 retailers through our Rewards Hub program Entitlement to an annual tenure and performance-based recognition reward Comprehensive learning and development support Companywide events to celebrate success. Quarterly Reward and Recognition Awards Up to 16 weeks paid parental leave, plus superWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. (blob:)  There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts.Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you.The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Claims Advisor

Join Employees Mutuals Limited and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Employees Mutuals Limited

ABOUT_COMPANY

Claims Advisor