Urwah Admin

Ernest Talent

Role SummaryWe are seeking a dynamic and creative Social Media Manager to lead our online presence across multiple platforms. The ideal candidate will be responsible for developing and executing social media strategies that enhance brand awareness, engage our audience, and drive business growth. This role requires a combination of creativity, strategic thinking, and data-driven decision-making.Key ResponsibilitiesContent Creation &amp; Curation:<ul><li>Oversee content planning and creation across all platforms (Instagram, Facebook, Twitter, LinkedIn, TikTok, etc.).</li><li>Ensure content is high-quality, relevant, engaging, and aligned with the company Market&rsquo;s brand voice.</li></ul>Campaign Management:<ul><li>Plan, execute, and analyze social media campaigns to drive brand awareness, engagement, and lead generation.</li><li>Adjust campaigns based on performance insights to maximize impact.</li></ul>Brand Voice &amp; Messaging:<ul><li>Maintain consistency in the company&rsquo;s brand voice, values, and identity across all social media communications.</li></ul>Analytics &amp; Reporting:<ul><li>Monitor, analyze, and report on key performance metrics.</li><li>Use insights to refine social media strategies and improve campaign outcomes.</li></ul>Community Engagement:<ul><li>Foster an active and engaged online community.</li><li>Respond promptly to customer feedback, comments, and direct messages to enhance the customer experience.</li></ul>Influencer Partnerships:<ul><li>Identify and collaborate with influencers, ambassadors, and brand partners to amplify reach and engagement.</li></ul>Trends &amp; Insights:<ul><li>Stay up to date with the latest social media trends, technologies, and platform updates.</li><li>Recommend and implement best practices to keep the company Market at the forefront of digital marketing.</li></ul>Paid Social Media:<ul><li>Manage and optimize paid social media advertising campaigns.</li><li>Ensure campaigns achieve ROI, reach, and engagement targets.</li></ul>Content Calendar Management:<ul><li>Plan, organize, and schedule content across platforms.</li><li>Ensure consistent and timely publication aligned with marketing objectives.</li></ul>Requirements:<ul><li>Proven experience in social media management and digital marketing.</li><li>Strong understanding of social media platforms, trends, and best practices.</li><li>Excellent written and verbal communication skills.</li><li>Experience with analytics tools and performance tracking.</li><li>Creative mindset with the ability to generate engaging content.</li></ul>Job Type: Full-time

Social Media Manager

Role SummaryThe Head of Operations will oversee and manage all operational departments across Torba Market&rsquo;s F&amp;B business, including procurement, kitchen, store operations, logistics, and maintenance. This role ensures smooth day-to-day functioning, operational efficiency, and profitability while maintaining quality, food safety, and customer satisfaction. The incumbent will play a key role in strategic planning, process improvement, and cross-departmental coordination to support business growth and operational excellence.Key ResponsibilitiesOperational Leadership<ul><li>Lead all F&amp;B operations, ensuring alignment with company goals and standards.</li><li>Supervise and guide departmental heads (Procurement, Kitchen, Stores, and Maintenance) to ensure seamless collaboration and execution.</li><li>Develop and implement SOPs to maintain consistency, efficiency, and compliance across departments.</li><li>Drive initiatives to improve service delivery, reduce waste, and optimize productivity.</li><li>Ensure operational readiness and adherence to hygiene, food safety, and brand standards.</li></ul>Procurement &amp; Supply Chain Management<ul><li>Oversee sourcing and vendor management to ensure quality, cost-efficiency, and timely availability of raw materials and supplies.</li><li>Develop procurement strategies aligned with business needs and sustainability goals.</li><li>Monitor inventory levels and coordinate with kitchen and store teams to prevent shortages or overstocking.</li><li>Negotiate key contracts and maintain strategic supplier relationships.</li></ul>Kitchen &amp; Production Oversight<ul><li>Supervise kitchen operations, ensuring food quality, consistency, and adherence to safety protocols.</li><li>Collaborate with the culinary team to streamline production planning and minimize wastage.</li><li>Monitor production costs, yield, and efficiency metrics to maintain profitability.</li></ul>Store &amp; Retail Operations<ul><li>Ensure smooth daily operations of stores, including merchandising, customer service, and staff performance.</li><li>Monitor store-level performance metrics such as sales, customer satisfaction, and inventory accuracy.</li><li>Implement operational standards that reflect Torba Market&rsquo;s brand values and customer experience goals.</li></ul>Maintenance &amp; Facility Management<ul><li>Oversee preventive and corrective maintenance for all operational facilities and equipment.</li><li>Ensure timely upkeep of kitchen, store, and warehouse assets to avoid disruptions.</li><li>Coordinate with vendors and technical teams for equipment installation, inspection, and repair.</li></ul>Strategic &amp; Financial Management<ul><li>Develop and manage operational budgets, forecasts, and cost-control measures.</li><li>Monitor key performance indicators (KPIs) and operational dashboards.</li><li>Support the CEO in translating strategic objectives into actionable operational plans.</li><li>Identify process inefficiencies and drive continuous improvement initiatives.</li></ul>People &amp; Compliance<ul><li>Build and lead a high-performing operations team through mentorship, training, and structured feedback.</li><li>Ensure compliance with local labour, health, and food safety regulations.</li><li>Foster a culture of accountability, collaboration, and operational excellence.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in business administration, Operations Management, or a related field (master&rsquo;s preferred).</li><li>10+ years of experience in F&amp;B operations, including multi-department oversight.</li><li>Proven experience in managing procurement, kitchen, store operations, and maintenance.</li><li>Strong financial and analytical acumen.</li><li>Hands-on experience with ERP or operational management systems.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Ability to lead through change and scale operations in a dynamic environment.</li></ul>Job Type: Full-time

Head of Operations

Key Responsibilities<ul><li>Greet every customer warmly upon entering the store with a friendly smile and positive demeanour.</li><li>Operate the POS system to process customer purchases accurately and efficiently, including both in-store and online orders.</li><li>Handle payments through various methods (cash, credit/debit cards, mobile payments), ensuring correct change and transaction accuracy.</li><li>Verify prices and check product availability before processing transactions for walk-in and online customers.</li><li>Manage and track online orders, ensuring they are properly processed through the POS system and reflected accurately in the inventory.</li><li>Assist customers with inquiries related to online orders, adjustments, or cancellations as required.</li><li>Ensure smooth coordination between in-store and online transactions, keeping systems always updated.</li><li>Maintain a clean, organized, and efficient POS station and cash register area.</li><li>Process returns, exchanges, and refunds in accordance with company policy.</li><li>Ensure all transactions are correctly recorded and balanced at the end of each shift.</li><li>Report any discrepancies, system issues, or irregularities to the management team promptly.</li><li>Support inventory management by monitoring stock levels and updating the system for both physical and online sales.</li><li>Deliver excellent customer service by handling inquiries, concerns, and complaints professionally.</li><li>Collaborate with colleagues to ensure smooth daily store operations and efficient order handling.</li></ul>Additional Responsibilities (During Market Season or Events)<ul><li>Participate in special market or event operations as assigned by management.</li><li>Perform cashier duties at event locations or temporary sales venues, following the provided event schedule.</li><li>Ensure the same service standards and accuracy in all transactions during events.</li><li>Assist with event setup, POS operation, and customer service at the event site.</li></ul>General Requirements<ul><li>Follow all company policies and procedures regarding cash handling, security, and POS operations.</li><li>Perform other duties as assigned by management.</li></ul>Job Type: Full-time

Cashier

Position SummaryThe Leasing Admin / Coordinator will be responsible for managing all Kahramaa-related tasks and associated municipal (Baladiya) procedures. This role ensures accurate documentation, timely payment and processing of utility services, and smooth coordination with government entities, landlords, and tenants to maintain regulatory compliance and uninterrupted operations.Key Responsibilities1. Documentation and Attestation<ul><li>Prepare, review, and organize contracts such as tenancy agreements and related documentation.</li><li>Ensure contracts are duly signed and stamped by relevant parties (landlord/owner).</li><li>Submit documents to Baladiya for attestation and stamping.</li><li>Ensure timely completion of Baladiya attestation for use in utility or address verification purposes.</li></ul>2. Kahramaa and Utility Coordination<ul><li>Manage Kahramaa account activities, including opening, transfer, move-in/move-out, and account closures.</li><li>Oversee timely payments of electricity, water, and telecommunication bills.</li><li>Handle customer name change requests and ensure smooth coordination with relevant authorities.</li><li>Track and maintain all payment records and ensure timely renewals or follow-ups.</li></ul>3. Government &amp; Municipal Liaison<ul><li>Act as the company&rsquo;s representative with Baladiya, Kahramaa, and other government entities.</li><li>Follow up on permits, approvals, and renewals to ensure compliance with Qatar&rsquo;s municipal and regulatory requirements.</li><li>Maintain strong professional relationships with government offices to facilitate faster processing.</li></ul>4. Record Keeping and Tracking<ul><li>Maintain an organized filing system for contracts, bills, and attestations.</li><li>Track expiry dates of contracts and renewal timelines for documents or utility accounts.</li><li>Generate periodic status reports and ensure there are no delays or lapses in regulatory or utility obligations.</li></ul>5. Tenant / Landlord Coordination<ul><li>Coordinate with landlords, tenants, and property owners to ensure compliance with tenancy and Baladiya attestation requirements.</li><li>Clarify documentation requirements and ensure all parties provide necessary information promptly.</li><li>Support internal teams in addressing any issues or clarifications related to tenancy and utility processes.</li></ul>Qualifications &amp; Skills<ul><li>Diploma or Bachelor&rsquo;s degree in Administration, Business Management, or related field.</li><li>Minimum 2&ndash;4 years of experience in government relations, utilities coordination, or administrative support within Qatar.</li><li>Sound knowledge of Qatari municipal and government procedures, especially Baladiya and Kahramaa processes.</li><li>Familiarity with government e-services portals such as Hukoomi, MOI, and Kahramaa.</li><li>Strong administrative and organizational skills with attention to detail.</li><li>Excellent communication skills in English (Arabic proficiency preferred but not mandatory).</li><li>Ability to work independently, manage multiple priorities, and maintain confidentiality in handling official documents.</li></ul>Job Type: Full-time

Leasing Admin /Coordinator

The Data Privacy Officer (DPO) is responsible for overseeing Sadad's data protection strategy and its implementation to ensure compliance with applicable data privacy laws and regulations, including the Qatar Data Privacy Law and Qatar Central Bank (QCB) guidelines. This role involves advising business units on data privacy matters, assessing compliance, identifying and mitigating data privacy risks, and serving as the primary liaison with regulatory authorities.Key Responsibilities:1. Ensuring Compliance with Data Privacy and Protection Regulations2. Conducting Data Protection Impact Assessments to identify and mitigate risks.3. Developing and Implementing Privacy Policies and Procedurea) Identification of all data processed within the organization.b) Data classification.c) Data mapping exercises.d) Data process ownership.e) Data masking standards.f) Data retention guidelines, data backup up and disaster recovery.g) Data security policy and procedure.h) Third Party data protection controls.i) Secure data transfer procedures.4. Training Employees on Data Privacy5. Responding to Data Breaches - must coordinate the response, mitigate damage, notify authorities if required, and implement measures to prevent future breaches.6. Monitoring Data Processing Activities - ensuring that data collection, storage, and sharing practices comply with privacy laws.7. Reporting on the data privacy activities and compliance status to the CEO8. Acting as a Liaison with Regulatory Authorities9. Maintaining Records &ndash; to maintain records of all data processing activities carried out by the organizationQualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Cybersecurity, Computer Science, or a related field.</li><li>Preference for candidates with specialized certifications such as Certified Information Privacy Professional (CIPP) or Certified Information Privacy Technologist (CIPT).</li><li>At least 5 years of experience in privacy management, data protection, or a related data governance role. Experience in the banking or digital payment industry is preferred.</li></ul>Job Type: Full-time

Data Privacy Officer (DPO)