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Escambia-Santa Rosa Bar Association

Lawyer Referral Service Team MemberPOSITION SUMMARY: The Escambia-Santa Rosa Bar Association (ESRBA), located in downtown Pensacola, seeks a part-time team member for its lawyer referral service. The ESRBA&rsquo;s Lawyer Referral Service (LRS) matches people in need of legal services with qualified attorneys. Candidates must have strong communication and listening skills as well as demonstrate empathy. Candidates for the position must also be computer literate and able to learn new software. The position reports directly to the executive director.PRIMARY RESPONSIBILITIESEstablish customer service as a first priorityAssess the needs of potential clients and make referrals by matching the client&rsquo;s needs with the practice areas of LRS participating attorneysReturn all calls and emails in a timely manner (24 hours excluding weekends)Provide monthly LRS referral reports to attorneys who have been assigned cases.Update referral cases status based on monthly report responsesInform the executive director of any anticipated commissionsProvide LRS statistics and reports as neededBe able to manage time self-audit work for accuracyADDITIONAL DUTIESDuties, responsibilities and activities may change at any time or without notice.KNOWLEDGE, SKILLS AND ABILITIES REQUIREDProficient in computer-based information systems, including Word, Excel and OutlookComfortable with learning new software and systems as needed and requiredExcellent, professional verbal and written communication skillsKeen active listening skills required to accurately respond to inquiries, concerns, and requestsAttention to detail and ability to self-audit workAbility to take guidance and work closely with staff and attorneys to maintain database accuracy and integrityAbility to exercise discretion with confidential informationEDUCATION/EXPERIENCE:Bachelor&rsquo;s degree in business, communications, hospitality or a related degree from an accredited university preferred. An equivalent combination of education and customer service experience may be considered. Legal-related experience a plus.WORK ENVIRONMENTThis three-person office values respect, professionalism, transparency and communication. All team members are expected to actively ensure a safe and healthful work environment.PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to sit; use hands to type; to see, talk, and hear; and reach with hands and arms. Reasonable accommodations may be made for individuals with disabilities.COMPENSATION AND HOURS:9-Noon, Monday through Friday. 15 hours per week. Hourly rate commensurate with experience. The executive director and the successful candidate will determine the schedule.Job Type: Part-timePay: $18.00 - $20.00 per hourExpected hours: 15 per weekWork Location: In person

Lawyer Referral Service Coordinator - Part Time

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Escambia-Santa Rosa Bar Association

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Lawyer Referral Service Coordinator - Part Time