Lawyer Referral Service Coordinator - Part Time

Lawyer Referral Service Team Member

POSITION SUMMARY: The Escambia-Santa Rosa Bar Association (ESRBA), located in downtown Pensacola, seeks a part-time team member for its lawyer referral service. The ESRBA’s Lawyer Referral Service (LRS) matches people in need of legal services with qualified attorneys. Candidates must have strong communication and listening skills as well as demonstrate empathy. Candidates for the position must also be computer literate and able to learn new software. The position reports directly to the executive director.

PRIMARY RESPONSIBILITIES

Establish customer service as a first priority

Assess the needs of potential clients and make referrals by matching the client’s needs with the practice areas of LRS participating attorneys

Return all calls and emails in a timely manner (24 hours excluding weekends)

Provide monthly LRS referral reports to attorneys who have been assigned cases.

Update referral cases status based on monthly report responses

Inform the executive director of any anticipated commissions

Provide LRS statistics and reports as needed

Be able to manage time self-audit work for accuracy

ADDITIONAL DUTIES

Duties, responsibilities and activities may change at any time or without notice.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Proficient in computer-based information systems, including Word, Excel and Outlook

Comfortable with learning new software and systems as needed and required

Excellent, professional verbal and written communication skills

Keen active listening skills required to accurately respond to inquiries, concerns, and requests

Attention to detail and ability to self-audit work

Ability to take guidance and work closely with staff and attorneys to maintain database accuracy and integrity

Ability to exercise discretion with confidential information

EDUCATION/EXPERIENCE:

Bachelor’s degree in business, communications, hospitality or a related degree from an accredited university preferred. An equivalent combination of education and customer service experience may be considered. Legal-related experience a plus.

WORK ENVIRONMENT

This three-person office values respect, professionalism, transparency and communication. All team members are expected to actively ensure a safe and healthful work environment.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit; use hands to type; to see, talk, and hear; and reach with hands and arms. Reasonable accommodations may be made for individuals with disabilities.

COMPENSATION AND HOURS:

9-Noon, Monday through Friday. 15 hours per week. Hourly rate commensurate with experience. The executive director and the successful candidate will determine the schedule.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 15 per week

Work Location: In person