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Esscons MEP & Engineering Design Services

Job Description - Customer Experience ExecutiveJob Summary: We are looking for an energetic, proactive, and customer-focused Customer Experience Executive to support business development, marketing coordination, and consulting operations. This role includes tele-calling, follow-ups, converting inquiries into meetings, on-ground visit support, and coordinating marketing tasks with internal teams and external agencies. You will work directly under the guidance of Consultants and Operations to ensure a seamless customer experience and help drive conversions.Customer Experience Executive is supposed to perform the below-mentioned tasks:Make outbound calls to prospective clients, follow up on leads, and convert inquiries into confirmed appointments / meetings.Convert inquiries into confirmed appointments and ensure prospects attend booked meetings.Explain company services clearly to prospects, resolve basic queries, and guide them on next steps.Maintain daily calling and communication logs; update CRM / WhatsApp / Excel trackers regularly.Follow structured calling scripts and objection-handling frameworks shared by the Consultant / Operations team.Visit prospective clients physically (as required) to follow up, collect information, or support the Consultant during on-ground meetings.Ensure every prospect receives timely communication, follow-ups, reminders, and confirmations (calls + WhatsApp + email).Manage incoming customer calls, messages, and grievances; ensure queries are forwarded to the correct internal team for resolution.Prepare customer-update summaries and provide daily reporting of calls made, meetings booked, and conversions.Collect feedback after meetings and document insights for internal improvements.Maintain a professional tone and ensure an exceptional customer experience at every touchpoint.Coordinate with digital marketing agencies / freelancers for creatives, social media posts, lead-gen campaigns, brochures, and brand materials.Share business updates, content briefs, timelines, and feedback with the agency; ensure deliverables are received on time.Skill Requirements -Excellent verbal communication &ndash; Hindi / Gujarati / EnglishConfidence in tele-calling + follow-up disciplineBasic MS Office, WhatsApp Business, Google Calendar, CRM trackingCustomer empathy, patience, relationship-buildingAbility to coordinate with marketing teams, vendors, or agenciesWillingness to travel locally for field visits when requiredEducation -Graduate in any field (BCom, BBA preferred)Job Type: Full-timePay: ₹20,000.00 - ₹25,000.00 per monthWork Location: In person

Sales & Marketing Executive

Join Esscons MEP & Engineering Design Services and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Esscons MEP & Engineering Design Services

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Sales & Marketing Executive