Sales & Marketing Executive

Job Description - Customer Experience Executive

Job Summary: We are looking for an energetic, proactive, and customer-focused Customer Experience Executive to support business development, marketing coordination, and consulting operations. This role includes tele-calling, follow-ups, converting inquiries into meetings, on-ground visit support, and coordinating marketing tasks with internal teams and external agencies. You will work directly under the guidance of Consultants and Operations to ensure a seamless customer experience and help drive conversions.

Customer Experience Executive is supposed to perform the below-mentioned tasks:

Make outbound calls to prospective clients, follow up on leads, and convert inquiries into confirmed appointments / meetings.

Convert inquiries into confirmed appointments and ensure prospects attend booked meetings.

Explain company services clearly to prospects, resolve basic queries, and guide them on next steps.

Maintain daily calling and communication logs; update CRM / WhatsApp / Excel trackers regularly.

Follow structured calling scripts and objection-handling frameworks shared by the Consultant / Operations team.

Visit prospective clients physically (as required) to follow up, collect information, or support the Consultant during on-ground meetings.

Ensure every prospect receives timely communication, follow-ups, reminders, and confirmations (calls + WhatsApp + email).

Manage incoming customer calls, messages, and grievances; ensure queries are forwarded to the correct internal team for resolution.

Prepare customer-update summaries and provide daily reporting of calls made, meetings booked, and conversions.

Collect feedback after meetings and document insights for internal improvements.

Maintain a professional tone and ensure an exceptional customer experience at every touchpoint.

Coordinate with digital marketing agencies / freelancers for creatives, social media posts, lead-gen campaigns, brochures, and brand materials.

Share business updates, content briefs, timelines, and feedback with the agency; ensure deliverables are received on time.

Skill Requirements -

Excellent verbal communication – Hindi / Gujarati / English

Confidence in tele-calling + follow-up discipline

Basic MS Office, WhatsApp Business, Google Calendar, CRM tracking

Customer empathy, patience, relationship-building

Ability to coordinate with marketing teams, vendors, or agencies

Willingness to travel locally for field visits when required

Education -

Graduate in any field (BCom, BBA preferred)

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person