Qureos Mentor

Etisalat

<div><div><b>Lifestyle Plus Senior Team Leader.Customer Management and Service Delivery</b> <b>-</b> <b>(</b><b>26000037</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
CRM Team launched a new lifestyle echo system that engage the customers with diversified services that include but not limited to a. Unique offers \ special deals (cashbacks, discounts, buy one get one,&hellip;) b. Expanded service categories including (Food delivery, Grocery, Transportation, etc c. New payment options (Bill, Balance, credit cards, wallets &hellip;etc One of the key factors for the stream success is to own the whole population under Etisalat umbrella. Having said that the, the role here is to maximize the engaged base on this supper app through different activities like &bull; Enriching the App with the most relevant services offers &bull; Proceed with the proper communication Build &amp; create customers&rsquo; segmentation engine
</p><p><b>Report To Position Name</b></p><p>
Supper App for the Egyptian population a) Develop and execute the &ldquo;Supper App&rdquo; marketing strategies that differentiate our commercial offering, communicate values to customers and lead to successful and measurable outcome b) Provide the required recommendations with the services to be imbedded in the app c) Follow up with partnership team to onboard the required merchants network d) Gather and analyze market intelligence and be the expert on our competitive landscape, key audience while introducing best customer experience e) Accountable for end to end digital experience of all lifestyle related functions and features f) Lead the team to analyse, review recommendation and building strategic and tactical changes that drive business profitability by increasing the number to engagement. g) Own and manage the lifestyle roadmap, budget and resources to deliver cross-departmental strategy and drive key performance metrics. h) Provide leadership and direction to ensure the delivery of scope, design , quality and resources of project are within budget and achieve business outcome i) Develop a scalable approach to capture &ldquo;Supper App&rdquo;marketing best practices and competitive insights. j) Collaborating closely with the marketing and IT team to define and deliver a series of unique digital engagement platform. k) Ensure availing a competitive offers / benefits to engage the whole population l) Continually monitoring the other market players in order to identify customer needs, anticipate competitive actions and technological changes. m) Working closely with lifestyle team to expand our categories to include all customers&rsquo; needs n) Responsible for improving all weak or non-competitive attributes related to &ldquo;Supper App&rdquo; o) Derive insights from post-campaigns analyses, data mining and test and learn initiatives to drive and optimize customer loyalty, acquisition, retention personalization and promotional strategies. p) Handling the operations flow and TRX trend. q) Provide guidance on business process best practices across different functional areas r) Develop our communications systems capability across all channels and all stages of the customer journey.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
 University Degree in commerce, economics, business, statistics or engineering.  Excellent Computer skills, Excellent MS excel and very good presentation skills  Excellent in Arabic &amp; English (Reading, Writing &amp; Oral).  Excellent analytical &amp; critical thinking skills. Excellent communication skills.  High level of commitment, reliability and dedication.  Adaptability &amp; flexibility  Creativity<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
 Minimum 3 years preferably in Marketing  Area of Specialization : Marketing</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Team Leader</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 06/Apr/2026, 10:10:26 AM</div></div>

Lifestyle Plus Senior Team Leader.Customer Management and Service Delivery

<div><div><b>E Payment Principal Engineer.Customer and Partner Management</b> <b>-</b> <b>(</b><b>2600007Z</b><b>)</b></div><div><b>
Description</b><p></p><div><div><br>
<ul><li>
Monitor and maintain the applications performance, availability and security of infrastructure and applications.</li><li>
Collaborate with cross-functional teams to design, implement and support infrastructure and application solutions.</li><li>
Perform regular system maintenance and upgrades, including patching and configuration changes.</li><li>
Create and maintain documentation for infrastructure and application support processes and procedures.</li><li>
Collaborate with vendors and third-party service providers to ensure effective delivery of infrastructure and application support.</li><li>
Stay up-to-date with industry trends and best practices in infrastructure and application support.</li><li>
Collaborate with security teams to implement and maintain security controls and measures to achieve the PCI DSS requirements.</li></ul><p>
Work closely with development &amp; operations teams to ensure the secure integration of applications with the infrastructure</p></div></div><div><br>
</div></div><div><b>
Qualifications</b><div></div><div><div><p><b><br>
Qualifications:</b></p><ul><li>
Proven 3-5 years of experience in infrastructure and application support, preferably in the payment industry or similar high-volume transaction environment.</li><li>
Solid knowledge of infrastructure technologies, including servers, storage, networking and virtualization.</li><li>
Strong understanding of PCI DSS requirements and experience with conducting PCI assessments.</li><li>
Proficiency in administering and support Linux operating systems.</li><li>
Solid understanding of networking protocols, security principles and best practices.</li><li>
Experience with application servers such as Apache, Nginx, tomcat, MySQL and PostgreSQL.</li><li>
Familiarity with scripting and automation tools, such as Bash and Python.</li><li>
Familiarity with CI/CD and DevOps tools such as GitLab CI/CD, Jenkins, Ansible and K8S.</li><li>
Familiarity with monitoring/Logging tools such as Zabbix and ELK.</li><li>
Familiarity with security controls such as Firewall, WAF and SIEM.</li><li>
Strong analytical and problem-solving skills, with the ability to quick identify and resolve technical issues.</li><li>
Excellent communication and collaboration skills, with the ability to work effectively in a team environment.</li><li>
Strong organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.</li></ul></div></div><br>
<div>
</div></div><div><b>
Job</b><b>:</b> Principal Engineer</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 06/Apr/2026, 8:28:14 AM</div></div>

E Payment Principal Engineer.Customer and Partner Management

<div><div><b>Enterprise Public Sector Business Development Lead.Corporate Sales\\.</b> <b>-</b> <b>(</b><b>260000K4</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Ensuring to Acquire new business opportunities within the Education sector to increase Etisalat revenue and base, aiming to increase Etisalat market share/penetration</p><p><b>
Report To Position Name</b></p><p>
&bull;Maintains excellent knowledge of Etisalat products and services in comparison to competition to satisfy Government accounts' needs. &bull;Interacts proactively with all concerned internal parties to ensure a smooth and efficient processing and delivery of customers' requirements &bull;- Prepares necessary reports with key achievements and accounts updates to highlight business opportunities. &bull;Develop Sales forecasts / pipelines, reviews and action plans based on analysis of actual results versus forecasts to highlight work progress. &bull; Increase Government customers' base and explore potential business opportunities vertically &amp; horizontally, to increase subs base &amp; revenues. &bull;Achieve monthly targets by closing profitable deals with accounts. &bull;Conducts regular visits to Government accounts to ensure customers satisfaction. &bull;Provides necessary field training and enhance career development to ensure reaching the needed quality. &bull;Monitors and develops his performance to ensure high productivity</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Bachelor Degree in any discipline.</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
Business Major</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
4 years' sales experience</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
Telecom Experience</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Lead</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 05/Apr/2026, 9:41:49 AM</div></div>

Enterprise Public Sector Business Development Lead.Corporate Sales\.

<div><div><b>Integration Senior Expert.Customer and Partner Management</b> <b>-</b> <b>(</b><b>260000N3</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To Manage Customer Care, Sales, and Marketing demands and implementations for the Integration Services and Platforms Align it with the company business needs and the global IT strategy in order to achieve the best and cost effective solutions. To manage all in-house integration development activities and align it with the company business needs and the global IT strategy in order to achieve the best and cost effective solutions. To provide sustainable service to various Etisalat departments and provide IT systems that help optimize business processes.
</p><p><b>
Report To Position Name</b></p><p>
Managing, building and maintaining Integration Services, Platforms across IT. Managing, building and maintaining Service Exposure Platforms for IT services. Managing, building and maintaining Etisalat software development team to ensure delivering best of class in-house integration applications, aligned with the IT global architecture and strategy. Develop &amp; motivate team to ensure highly performing team and maintain the healthy working environment between the different teams. Work on recruiting high caliber managers and ensure continuity plan for the team. Select, communicate and negotiate effectively with the vendors to ensure a win-win situation and successful accomplishments of tasks considering cost optimization without impacting the quality of the vendors&rsquo; deliverables. Align IT KPIs with Customer Experience KPIs, and ensure monitoring and measuring Customer Experience efforts KPIs. Ensure full alignment with Critical Operational committee requirements. Ensure full alignment with Customer Experience committee requirements. Properly plan and manage the areas&rsquo; budget (CapEx &amp; OpEx) and ensure the alignment with Etisalat plans. Plan &amp; manage the execution for the needed expansions and new systems to serve Etisalat business requirements. Build, maintain, and ensure scalability of systems that highly impact customers and revenue in different channels Ensure &amp; facilitate the development and maintenance of an efficient delivery process. Align strategic projects and expansions with business strategies to serve Etisalat strategic objectives in the areas of Integration &amp; Service Exposure Systems. Align the area's functions with business strategies &amp; products, and facilitate empowering the business with innovative solutions and technologies to help in achieving Etisalat strategic objectives. Ensure all area strategies are aligned with IT management &amp; business departments and agree on the priorities and timelines. Responsible for managing large scale projects with significant money values and complex deliverables. Coach the team managers to communication with internal customers and work on any improvements needed. Demonstrate the ROI value for the developed solutions and explain the need for new expansions in terms of cost and business value. Manage the development RFPs for new major/strategic solutions and manage the vendor/suppliers to deliver the agreed solutions according to the requirements.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
University degree in Engineering, Computer Science or Information Technology Excellent command of English language (Reading, Writing &amp; Oral). Excellent Telecommunication knowledge. Excellent interpersonal skills (Negotiation, communications, etc.) Masters Leadership, program management, project management scope/risk/time/communications/quality/project cost) management and software development cycle management. Master budget &amp; vendor management. Excellent interpersonal skills (Negotiation, communications, etc...).<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.) Leadership, Strategic management, Change Management, etc.) Experience with large size projects implementation.</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
15+ years of Experience.</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
NA</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
Leadership Skills Strategic Management Mini MBA Advanced Leadership Project Management Professional Certified/ITIL Certified</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Expert</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 02/Apr/2026, 6:39:41 AM</div></div>

Integration Senior Expert.Customer and Partner Management

<div><div><b>Talent Acquisition Senior Specialist.Talent Management</b> <b>-</b> <b>(</b><b>260000DE</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Handle all the talent acquisition activities within the assigned account fulfilling manpower need with the Head count plan.</p><p><b>
Report To Position Name</b></p><p>
Maintain network of contacts to easily recognize and source qualified candidates. Establish contacts with qualified candidates for respective job openings. Compile and enter job advertising in various media. Use Internet online recruiting sources and Etisalat Career page to recognize and hire Candidates. Recognize and interview best talent in the marketplace. Present administrative support to the Talent Acquisition Supervisor/Manager and the recruitment process.</p><p>
Research and communicate with community services, colleges and internet sites. Analyze applicant needs by preparing and studying job description and job qualifications. Analyze applicant qualifications by pre-screening applicants, observing responses, checking and comparing qualifications to job requirements. Assist in processing applicant testing, background checks, skill set checks and reference checks. Prepare, maintain, and update CV database to ensuring the fulfillment of manpower plan targets. Schedule &amp; Conduct interviews external &amp; internal up to Supervisor level. Prepare shortlists for requested internal and external vacancies as per received job profiles. Carry out the hiring process including job offer proposal , communicating it to the successful candidates, following up on medical checkups, collect needed hiring documents and submitting it to the HR Service team. Conduct assessment for the graduate trainees, and participate in the decision of their employment confirmation. Act as a link between the assigned department and all the other HR functions. Establish &amp; maintain a good rapport with the internal customers to maintain high level of customer satisfaction. Review &amp; ensure that the headcounts/HRFs are within the budgeted plan for the concerned accounts. Gather Data and Generates reports related to the SLAs required ensuring effective implementation &amp; monitoring of the process performance. Participate in Summer training program; announcement, interviews, trainee orientation, and managers feedback after the program. Customer Centricity Creates a positive internal customer experience during internal customer journeys and touch points. Innovation Continuously learn new trends in the market and propose new ideas, approaches and insights. Operational Excellence Takes responsibility&mdash;Accepts responsibility for outcomes of one's work; with focus on accurate high quality operations daily routine, processes and workflows. People Management Demonstration of team spirit and a proactive collaboration with cross functional projects. Demonstrate company values and compliance with company policy.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
University Degree in business related discipline. Very Good Computer skills. Excellent in Arabic &amp; English (Reading, Writing &amp; Oral).</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
Mass Recruitment experience. Multinational Back ground</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
Minimum 0 to 2 years Experience. Interviewing skills</p><p><b>
EXPERIENCE_DESIRABLE</b></p><p>
HR overview.</p><p><b>
CERTIFICATIONS_ESSENTIAL</b></p><p></p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Specialist</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Entry Level</div><div><b>
Job Posting</b><b>:</b> 02/Apr/2026, 7:00:49 AM</div></div>

Talent Acquisition Senior Specialist.Talent Management

<div><div><b>Integration Senior Developer.Customer and Partner Management</b> <b>-</b> <b>(</b><b>260000NC</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
The primary purpose of the Integration Expert role is to Design, implement, and maintain enterprise-level integration solutions that enable seamless data and process flows across the organization. Design scalable integration solutions, ensuring they meet business requirements and performance standards. They will work closely with cross-functional teams, including business stakeholders, developers, and IT operations, to ensure the successful delivery of integration solutions that meet the organization's needs. Troubleshoot and resolve complex integration issues, ensuring timely delivery of solutions. Create and maintain comprehensive API documentation using Swagger, ensuring clarity and ease of use for developers. Continuously improve and optimize integration architectures by implementing monitoring and alerting mechanisms.
</p><p><b>
Report To Position Name</b></p><p>
Integration Solution Design and Implementation: Analyze business and technical requirements to design and implement robust, scalable, and maintainable integration solutions. Leverage expertise in TIBCO, webMethods, and other integration technologies to deliver seamless data and process integration across the organization. API Gateway Management: Manage the API Gateway, including the design, deployment, and ongoing maintenance of APIs. Implement API security, governance, and monitoring mechanisms to ensure the integrity and reliability of the organization's API ecosystem. Collaborate with cross-functional teams to identify and address API-related issues and optimize API performance. Knowledge Sharing and Mentoring: Contribute to the organization's knowledge base by documenting best practices, lessons learned, and integration solution artifacts. Continuous Improvement and Innovation: Stay informed about the latest integration technologies, patterns, and industry trends. Identify opportunities for process optimization and automation, and propose innovative solutions to enhance the organization's integration capabilities. Collaborate with the IT leadership team to develop a strategic roadmap for the organization's integration initiatives. Compliance and Governance: Ensure integration solutions adhere to the organization's security, compliance, and governance policies. Collaborate with the IT security team to address any integration-related security concerns. Participate in audits and provide technical guidance to maintain the integrity of the integration landscape.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Proficient in TIBCO or webMethods integration technologies. Hands-on experience in Java programming and familiarity with IBM BPM Cloud Pack. Expertise in API Gateway design, deployment, and management. Strong knowledge of integration patterns and architectural principles. Ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Excellent problem-solving and analytical skills.<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
Problem Solving: Ability to analyze complex technical challenges and propose effective solutions. Innovation: Willingness to explore and implement innovative solutions in digital application development. Skills &amp; Abilities: Proficient in programming languages, development tools, and methodologies.<br>
</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
Minimum 3 years of experience in integration solution development and implementation</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
Familiarity with Agile development methodologies. Experience in working with enterprise-level integration solutions. Knowledge of cloud-based integration platforms and services. Familiarity with DevOps and CI/CD practices. Exposure to data integration and ETL processes. Understanding of enterprise-level security and compliance requirements.<br>
</p><p><b>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Developer</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 02/Apr/2026, 6:54:29 AM</div></div>

Integration Senior Developer.Customer and Partner Management

<div><div><b>Technical Support Front Line Advisor.Technical Support</b> <b>-</b> <b>(</b><b>2600004N</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Handle all inquiries, complaints and technical issue (Reactive / proactive) through inbound calls DSL Med and Core customers and following up with customers in terms of customer experience, complaints, retention, back office and risk Management, Technical (proactive and reactive) to enhance customer satisfaction</p><p><b>
Report To Position Name</b></p><p>
Manage inquiries, complaints (technical /non-technical) and requests of the DSL customers through inbound calls to fulfil customer's needs.  Validate and investigate all type of complaints (wrong information, bill problems, and system issues, connectivity) to take corrective action.  Detect silent customers suffering from network issues and work on their cases proactively to provide customers with best quality..  Handle all complaints and service requests related to DSL, Fixed line Internet services and submitted through social media and digital channels  Monitor most repeated customers called front liners , diagnose and solve their problems also find the gaps (system, process , humans) for better enhancement and customer satisfaction  Conduct the outbound calls upon assignment of SR&rsquo;s to solve/fulfil technical complaints/requests within the agreed service level for internet services and fixed line services  Properly diagnoses the customers' issues to enhance and maintain the company's good image.  Escalate any technical outages to various concerned departments to take the necessary actions</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Knowledge:  Very good Knowledge of Telecom technologies, data services for both mobile and fixed broadband technologies.  Very good Knowledge of all fixed, Internet and broadband products and services Etisalat provides for its customers. Education: University Degree is a must. Language Proficiency: Very good in both spoken &amp; written English &amp; Arabic language is Essential.</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
Strong communication skills - includes presentation, business writing, negotiation, motivation and relationship management.  Planning and organizational skills.  CCNA /MCSA</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Advisor</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 30/Mar/2026, 9:22:52 AM</div></div>

Technical Support Front Line Advisor.Technical Support

Join Etisalat and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.