Qureos Mentor

Etisalat

<div><div><b>Large Business Development Lead.Corporate Sales\\.</b> <b>-</b> <b>(</b><b>2600013T</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Identify, create and realize business opportunity in key accounts to ensure business sustainability and growth, to increase the organization profitability, valuable market share, build a strong rapport with customers to increase customer satisfaction, experience and retention, to generate loyal customers, and minimize churn and port-outs, through delivering an outstanding service and support for Key (Strategic) accounts and promote/update the customer with all new products. Focus to increase the base value and volume (up &amp; cross selling) through promoting the organization full product portfolio and to ensure the full achievement of the assigned (voice, Solution, products and data) target on monthly basis working efficiently on increasing our business share in acquired account, perform high problem Demonstrate efficient account management skills, to manage the base, and its ongoing cycle of growth and expansion, build and maintain a qualified pipeline. Demonstrate a high level of professionalize and understand the critical role of managing such strategic accounts and it&rsquo;s important to the company&rsquo;s bottom-line. Achieve company&rsquo;s sales Objectives &amp; KPIs. responsible for all sales reports &amp; insight to provide management with decision making insight, introduce the followed ensure that all bids and tenders documents are introduced on time
</p><p><b>
Report To Position Name</b></p><p>
Achieve 100% of the products target on monthly basis, and Increase business size (Value &amp; Volume ) Managing Sales pipeline ensure capturing max. number of business opportunity. Conduct daily visits to maintain strong relationship with customer , and diversify the service provided as per the need in order to achieve the Sales targets. Create Business Cases according to the received requests from clients and align with the Marketing teams in order to customize a solution to fit the client's requirements. Ensure the quality of sales through monitoring and managing churn per account. Ensure full utilization of all running marking campaigns and promos to ensure max. profitability Ensure full product knowledge awareness , to provide customer with efficient data. Interacts proactively with all concerned internal parties to ensure a smooth and efficient processing and delivery of customers&rsquo; requirements and keep proper feedback for Sales Manager. Prepares necessary reports with key achievements and segment&rsquo;s updates to highlight business opportunities. Develops Sales forecasts / pipelines, reviews and action plans based on analysis of actual results versus forecasts to highlight work progress.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
University Degree -5 &ndash; 8 years of Experience in sales field (Telecom). -Area of experience: Sales -Excellent command English Language (Reading, Writing &amp; Oral) -Excellent communication skills. -Excellent computer skills -Excellent negotiation skills -Persuasion skills -Analytical skill -Critical &amp;Strategic thinking -Leadership Skills<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
-Previous managerial experience -Time &amp; stress management<br>
</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
-Sales Management -Presentation skill -Numerical skills (analytical)<br>
<br>
</p><p><b>EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Lead</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 18/May/2026, 3:13:06 AM</div></div>

Large Business Development Lead.Corporate Sales\.

<div><div><b>Technical Support Second Line Senior Engineer.Technical Support</b> <b>-</b> <b>(</b><b>2600011G</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To act as the second tier of technical support for customers &amp; provide the customers with proper Technical solutions in order to solve their problems related to Mobile Internet and Mobile Broadband services, ADSL/VDSL services and fixed line services in order to reach the highest points of Customers' satisfaction. Technical Support Senior Engineers act also as first line of escalation and inquiry SPOCs for front-liners (Customer Care advisors and Retail agents) regarding all technical issues that may face customers in Etisalat Fixed and Internet Services and products.
</p><p><b>
Report To Position Name</b></p><p>
Conduct the outbound calls upon assignment of SR&rsquo;s to solve/fulfil technical complaints/requests within the agreed service level for 3G services &amp; ADSL internet services and fixed line services Handle the escalated technical issues from call center agents, social media advisors and retail agents to maintain customer satisfaction. Properly diagnoses the customers' issues to enhance and maintain the company's good image. Attend Users acceptance test (UAT) &amp; the new product training to insure the effectiveness of the product Provide analytical reports for the services done during a previous period according to the Delegations Update the communication channels and call guides with any technical support information. Select the back up support agents to help in the team duties. Conduct a training session to the inbound team &amp; the support agents to keep them updated with the technical support area. Test the new USB's and Wireless routers to ensure they meet the requirements to satisfy Etisalat customers and to maintain our ability to support them Escalate any technical outages to various concerned departments to take the necessary action. Test the defected USB's, Wireless router which were received from Etisalat stores. Enhance and facilitate the work flow through uploading new systems. Provide input to develop preventative or corrective communications Check the inbound team knowledge &amp; information through a Skill Verification regular test. Supervise the outbound team based on floor duty schedule. Schedule the new potential candidates for interviews. Manage Projects required for operational enhancements. Handle compensation requests for all GSM Data, ADSL and fixed line technical issues Handle retention requests for all GSM Data, ADSL and fixed line technical issues Handling the stores inquiry and complains related to Internet and Fixed services and products. Customer Centricity Creates a positive internal customer experience during internal customer journeys and touch points. Continuously learn new trends in the market and propose new ideas, approaches and insights Test the new ADSL/VDSL and FTTH routers to ensure that the technical specification matches both customer needs and Etisalat needs. Receiving outage samples from front liner and diagnose case to find the problem and escalate to MISP technical front office team. Handle ADSL complaints received through social media and VIP cases. Monitor third line resolutions and service level while handling ADSL customer's complaints to ensure customer satisfaction. Monitor most repeated customers called front liners, diagnose and solve their problems also find the gaps (system, process, humans) for better enhancement and customer satisfaction. Proactive exercise to solve customer problems to decrease complaints on frontline and increase customer satisfaction. Handle and Escalate customer technical issues that are related to Telecom Egypt Jurisdiction Support the handling of xDSL customer complaints escalated through NTRA SPOC in Technical Support. Handle all complaints and service requests related to Internet services and submitted through social media and digital channels. Contribute in the migration of Etisalat operations into digital platforms by supporting and contributing in the digitization and robotics projects.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
University Degree in related technical field (Communication Engineering, Computer Science, ICT, etc). Very good Computer skills, Advanced MS excel is required. Very good in Arabic &amp; English (Reading, Writing &amp; Oral) ...<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
CCNA certificate. JCNE certificate. MCSE certificate. TIA CCNT certificate<br>
<br>
</p><p><b>EXPERIENCE_ESSENTIAL</b></p><p>
Minimum 1 to 3 years&rsquo; Experience in relevant position is preferable (Technical Support in Telecom field, Engineering field, IT, xDSL or Data Network fields)</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
Data Network Operation experience Telecom Engineering experience. Mobile Broadband Support experience<br>
</p><p><b>
CERTIFICATIONS_ESSENTIAL</b></p><p>
Essential: Customer Care Standard Training Including Quality and Soft Skills training Data Network Operations Microsoft Systems and Applications Essentials Network information background Desirable: Microsoft Office training. CCNA. MCSE TIA CCNT</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Engineer</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 17/May/2026, 6:58:19 AM</div></div>

Technical Support Second Line Senior Engineer.Technical Support

<div><div><b>Telesales Executive.Telesales &amp; Strategic Partners</b> <b>-</b> <b>(</b><b>260000IG</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To assure proper handling of customers' requests &amp; complaints received via different channels, to maintain high level of customer satisfaction, respond within the agreed SL, follow up and coordination with other relevant department until reaching case resolution.</p><p><b>
Report To Position Name</b></p><p>
Use customer's concerns &amp; complaints to analyze their underlying basis and make recommendations on how to enhance the system, process, or policy to eliminate the complaints. Delivering suitable replies for customer complaints after seeking management review of complaint that includes proper legal input Validation of customer requests/complaints. Handling customers' daily requests &amp; complaints received via different channels faxes and/or e-mails effectively and efficiently. Handling the above, as per agreed-upon processes &amp; procedures. And with high level of accuracy as per performance agreement. Analysis and reporting of customer's complaints. Communicate positively with all concerned departments in order to facilitate the customer's reception of the expected distinguished service. Communicating status of customer's request/complaint to customers professionally. Updating the database with modifications upon customer's requests</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Bachelor Degree in any discipline Good command of English both writing and speaking. Good knowledge of MS Office application Experience in billing analysis, troubleshooting and technical support is a plus</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
- Cooperative in a team work environment - Flexible and responsive</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
Minimum 1 to 2 years Experience in customer operations.</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Executive</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Entry Level</div><div><b>
Job Posting</b><b>:</b> 14/May/2026, 3:59:28 AM</div></div>

Telesales Executive.Telesales & Strategic Partners

<div><div><b>Telesales Executive.Sales Operation</b> <b>-</b> <b>(</b><b>260000XM</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
The Telesales Executive responsible for assuring proper handling of customers' requests &amp; complaints received via different channels, to maintain high level of customer satisfaction. And to meet department goals as well. Handling includes accurate analysis of request/complaint, proper tracking, respond within the agreed SL, follow up and coordination with other relevant departments until reaching case resolution.</p><p><b>
Report To Position Name</b></p><p>
 Using the customer's concerns &amp; complaints. To analyze their underlying basis and make recommendations on how to enhance the system, process, or policy to eliminate the complaints. Delivering suitable replies for customer complaints after seeking management review of complaint that includes proper legal input  Validation of customer requests/complaints.  Tracking of customer's requests/complaints in all available forms, hard and/or soft.  Handling customers' daily requests &amp; complaints received via different channels faxes and/or e-mails effectively and efficiently.  Handling the above, as per agreed-upon processes &amp; procedures. And with high level of accuracy as per performance agreement.  Analysis and reporting of customer's complaints  Reporting any identified fraud attempt with full evidence.  Communicate positively with all concerned departments in order to facilitate the customer's reception of the expected distinguished service. And to ensure proper cases resolution  Communicating status of customer's request/complaint to customers professionally.  Updating the database with modifications upon customer's requests</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Essential Qualifications and Experience  University Degree in  Good command of English both writing and speaking.  Good knowledge of MS Office application  Experience in billing analysis, troubleshooting and technical support is a plus</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
Desirable Qualifications and Experience - Cooperative in a team work environment - Flexible and responsive - Working Under Pressure</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
 Minimum 1 to 2 years Experience in customer operations.  (Area of experience)</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Executive</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Executive</div><div><b>
Job Posting</b><b>:</b> 12/May/2026, 3:28:36 AM</div></div>

Telesales Executive.Sales Operation

<div><div><b>Fixed Assets Senior Accountant.Financial Accounting</b> <b>-</b> <b>(</b><b>2600008N</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To receive and check invoices received from different company departments and external vendors, followed by approving the payment voucher ensuring an accurate process flow.</p><p><b>
Report To Position Name</b></p><p>
 Approve the invoices booked at the relative account and cost center, with complete documents and recording them in a certain time frame.  Approve the payment after checking the due date of payment.  Approve the closing journal voucher (JV), Accrual JV, adjustment JV and account analysis.  Participate in system projects to enhance the monthly and annual financial reports.  Set service level agreement (SLA) with other departments like Administration, Technical and Commercial) to ensure service quality. Customer Centricity : (Sales /cc Staff) Creates a positive customer experience at the point of sale and post-sales journeys. (Non-sales) Creates a positive internal customer experience during internal customer journeys and touch points Innovation: Continuously learn new trends in the market and propose new ideas, approaches and insights Operational Excellence : Takes responsibility&mdash;Accepts responsibility for outcomes of one&rsquo;s work; with focus on accurate high quality operations daily routine, processes and workflows. People Management : Demonstration of team spirit and a proactive collaboration with cross functional projects. Demonstrate company values and compliance with company policy.<br>
</p></div><div></div><div><b>Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
University Degree in Accounting (faculty of commerce) Minimum 2 to 3 years Experience. (Area of experience) Good - Very Good - Excellent Computer skills, Advanced MS excel is required. Good -Very Good - Excellent in Arabic &amp; English (Reading, Writing &amp; Oral).<br>
<br>
</p><p><b>QUALIFICATIONS_DESIRABLE</b></p><p>
Previous experience in Telecommunications Company.<br>
</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
Oracle</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
Communication skills</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Accountant</div><div><b>
Organization</b><b>:</b> Etisalat Global Services</div><div>
 Executive</div><div><b>
Job Posting</b><b>:</b> 26/Apr/2026, 1:22:33 AM</div></div>

Fixed Assets Senior Accountant.Financial Accounting

<div><div><b>Enterprise Indirect Sales Senior Executive.Corporate Sales\\.</b> <b>-</b> <b>(</b><b>250002Z7</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To achieve his/her assigned territory targets through direct supervision of Large accounts and in coordination with all internal parties in accordance with Enterprise Sales strategy.
</p><p><b>Report To Position Name</b></p><p>
&bull;Managing the assigned account list &bull;Setting up meetings with clients &bull;Being the first point of contact for clients &bull;Achieving sales targets on monthly basis in all pillars &bull;Handling customer needs &bull;Being fully aware of all updates about product/services &bull;Negotiating about contracts &bull;Providing all reports on his/her account list with full details &bull;Maintains excellent knowledge of Etisalat products and services in comparison to competition to satisfy corporate accounts&rsquo; needs. &bull;Interacts proactively with all concerned internal parties to ensure a smooth and efficient processing and delivery of customers&rsquo; requirements and keep proper feedback for Sales Supervisor. &bull;Prepares necessary reports with key achievements and segment&rsquo;s updates to highlight business opportunities. &bull;Develop Sales forecasts / pipelines, reviews and action plans based on analysis of actual results versus forecasts to highlight work progress. &bull;Develops programs to drive sales across assigned territories / segments based on sold marketing research. &bull;Increase Corporate Sales customers&rsquo; base and explore potential business opportunities vertically &amp; horizontally, to increase subs base &amp; revenues. &bull;Achieve monthly targets by closing profitable. &bull;Conducts regular visits to key corporate accounts to ensure customers satisfaction. &bull;Provides necessary field training and enhance career development to ensure reaching the needed quality. &bull;Monitors and develops his performance to ensure high productivity<br>
</p></div><div></div><div><b>Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Proven sales records Competent computer skills. Excellent command of Arabic &amp; English languages (Reading, Writing &amp; Oral). Excellent strategic management skills. Excellent strategic planning skills Excellent leadership skills<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
Requires excellent sales management, strategic management and planning skills<br>
<br>
</p><p><b>EXPERIENCE_ESSENTIAL</b></p><p>
Minimum 2 years of experience (preferable in Telecom field)</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
Special Trainings Essential: Sales Management skills Sales skills Business Case Plan Desirable: Effective Sales team management</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Executive</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 23/Apr/2026, 5:28:06 AM</div></div>

Enterprise Indirect Sales Senior Executive.Corporate Sales\.

<div><div><b>Field services Engineer.SO</b> <b>-</b> <b>(</b><b>260000OC</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><div><div><p>
To handle maintenance trouble-tickets for Enterprise and ADSL services to resolve it within a service level agreement to deliver an efficient and reliable service.</p></div><br>
</div><p><b>
Report To Position Name</b></p><div><div><div><p>
Enterprise / ADSL Maintenance Tasks:</p><p>
Reviews the Enterprise ticketing system daily to handle the assigned complains and ensure resolving it with its SLA.</p><p>
Contacts the Technician-Team leader to assign the concerned Technician/ Sr.Technician/ IT Specialist.</p><p>
Contacts and follow up with the assigned Technician/ Sr.Technician/ IT Specialist.to handle the appropriate field action to resolve the customer technical issue.</p><p>
Gives a clearance feedback to Enterprise/ADSL customer.</p><p>
Updates the Ticketing system periodically with the cases status and taken actions until closing it.</p><p>
Provide periodic reports to the principal engineer about the Enterprise/ADSL task statistics and queue status.</p><p>
Fixed-Voice Tasks:</p><p>
Reviews the new assigned installation Fixed-voice tasks and set suitable plan with the Technician-Team Leader to complete the physical installation.</p><p>
Contacts the Technician/Sr.Technician to follow up the installation procedures and complete it.</p><p>
Emails Telecom Egypt officers with any action needed to facilitate the installation tasks.</p><p>
Update the requester customer during the task and confirm with him the task completion.</p></div></div></div><p></p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
University Degree in telecommunication engineering</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p></p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><ul><li>
0-2 Years of experience.</li></ul><p><b>
EXPERIENCE_DESIRABLE</b></p><p></p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p></p><div><br>
</div></div><div><b>
Job</b><b>:</b> Engineer</div><div><b>
Organization</b><b>:</b> NOL Business Group</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 19/Apr/2026, 5:36:33 AM</div></div>

Field services Engineer.SO

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