Qureos Mentor

Etisalat

<div><div><b>SME &amp; SOHO Acquisition Analyst.Enterprise Marketing</b> <b>-</b> <b>(</b><b>260000BV</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
SME acquisition Marketing supervisor plays a vital role in supporting SME segment penetration. It is necessary to have a good interpersonal and communication skills that allows him/her to build effective relationships with customer care, technical, pricing, PM &amp; sales teams, along with improving business performance. He/she should also proactively identify potential problems and ensure that the situations are resolved as quickly as possible, keeping the management informed and provided them with the solutions taken. He/she primary goal is to ensure customer&rsquo;s satisfaction, loyalty and to repeat business. oversee and improve the overall satisfaction and experience of customers within the telecom industry. This role involves understanding customer needs, managing and supporting sales KPI&rsquo;s, and implementing strategies to enhance the quality of interactions between the company and its customers.
</p><p><b>
Report To Position Name</b></p><p>
Projects activities, Delivery &amp; Execution: &bull;Monitor and analyze corporate SME segment&rsquo;s performance data and KPI&rsquo;s, develop and execute projects to better reach the target market and boost product sales. &bull;Deliver the necessary reporting requirements of every new launch &bull;Focus on developing new creative initiatives relevant to large segment base to help achieve segment KPI&rsquo;s &bull;Ownership of the new products/ initiatives focusing on all quality aspects throughout the product execution lifecycle starting from analysis, research then developing Presentations for management approval &bull;Ensuring project implementation, covering &ldquo;customer handling, selling process, scripts, key selling points, channels fulfilment, launch plan, communication, post assessments &amp; product development after launch &bull;Work closely with project management to ensure smooth execution of new projects Acquisition Activities: &bull;Collaborate with the sales (Hunters) during the acquiring phase of the clients and the first 3 month of the customer&rsquo;s journey. &bull;Account management (incubation team) and customers care departments to facilitate the acquisition of new accounts, and handling them in the incubation phase based on the customers&rsquo; requests and market demands. &bull;Design and implement new acquisition initiatives whether on a tariff or promotional basis. &bull;Designing of daily/weekly/monthly analytical reviews on the acquisition &amp; acquisition revenues trends, dash boards &amp; competition. &bull;Undertake initiatives and processes to ensure the quality of acquired accounts (real clients) &bull;Enhance enterprise customer experience during the first 3 months &bull;Attend UAT and ensure best in class customer experience in launched value proposition &bull;Handle customized offers requested by sales (corporate accounts) &bull;Responsible to take an active role in the annual marketing plan with respect to the share growth to achieve preset company KPIs. &bull;Define segmentation criteria needed to build the segments to be targeted with the verticals model including overall usage, data usage, ARPU , industry&hellip;etc Channel marketing activities: &bull;Enhancing acquisition channels Performance through different sales promotions &amp; contests across all channels: Traditional and Retail Monitoring, reporting &amp; Analysis for segment performance KPI&rsquo;s &bull;Executive reporting to CBO &bull;Weekly performance analysis &bull;Monthly segment reviews &bull;Pre and post-launch assessments for new launched projects</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
University Degree in a related field. Excellent Computer skills, Advanced MS excel is required. Excellent communication skills. Excellent in Arabic &amp; English (Reading, Writing). Skills &bull;Excellent verbal and written communication skills to interact with customers, team members, and stakeholders &bull;Understanding and empathizing with customer needs and emotions is crucial for creating positive experiences. &bull;Having very good problem-solving and critical thinking skills will enable you to identify root causes, find solutions, and make informed decisions. &bull;Gathering and analyzing customer feedback, data, and metrics is important to identify trends, insights, and areas for improvement. &bull;Having a solid understanding of customer service principles, best practices, and customer journey mapping can contribute to delivering exceptional experiences. &bull;Building strong relationships with customers, stakeholders, and internal teams fosters trust, collaboration, and loyalty<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
3 years&rsquo; Experience in Marketing field.</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
Excellent interpersonal and negotiation skills. Organized and disciplined with excellent prioritization and time management skills. Self-motivated and able to work independently and manage multiple tasks concurrently. Participating in training programs or workshops focused on customer experience management can help develop practical skills and knowledge. Certified with training of trainer diploma from AAST.<br>
</p><div>
</div></div><div><b>Job</b><b>:</b> Analyst</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 17/Mar/2026, 4:15:15 AM</div></div>

SME & SOHO Acquisition Analyst.Enterprise Marketing

<div><div><b>Non Telecom Senior Supervisor.Technical Support</b> <b>-</b> <b>(</b><b>260000ER</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Manage the teams that handle all customers' non telecom requests and contacts through voice and digital channels in terms calls and chat contacts with high level of contact resolution Responsible for Digital and Voice FCR frontline, chat and back offices</p><p><b>
Report To Position Name</b></p><p>
Manage the teams that solve all Customers' contacts on call center through voice channel and digitally through chat applications with ultimate resolution rate and high customer satisfaction rate on CSAT and TRIM -Own customer problems end to end -Able to solve cash requests and problems through direct empowerment or through escalation to support teams if required -Handle dealers' QR requests and demands on the spot with high resolution -Serve E-shop inquiries and transaction and ensure end to end designed experience is delivered -Support all other non- telecom related apps requests and inquiries through chat and direct calls including Music, Sports, TV and games -On top of all updates and campaigns and delivers it to Team successfully. -Be able to solve any apps issue in light of provided empowerment tools including My Etisalat app Manage the direct team performance, first contact resolution, back office resolution time, are CSAT score People management: team meetings, one to ones and coaching sessions Responsible for the team training and development Act as area SPOC with stake holders from Commercial and finance</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Knowledge: &bull;Digital Fluency and experience &bull;Customer orientation with previous experience &bull;Technical skills &bull;Communication skills &bull;Positive attitude &bull;Problem solving skills &bull;Excellent computer &amp; digital knowledge. &bull;People Management &bull;Supervisory skills Education: &bull;University Degree is a must. Language Proficiency: Strong written and verbal skills and high levels of autonomy and responsibility &bull;Fluent in Arabic &amp; very good English (Reading, Writing &amp; Oral). Problem Solving: Own customer problem end to end Communicate with internal departments till problem is resolved as finance, commercial, back offices and IT Planning Ahead: Own customer problem end to end and Innovation: In the frame of customer problem resolution and tools enhancement Skills &amp; Abilities: Critical thinker, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. -Attentive to details and thorough in completing work tasks. -Provide a speed of closure for any problem with the ability to quickly make sense of, combine, and organize information into meaningful patterns. -Ability to effectively handle multiple tasks in a fast paced environment. -Familiar with telephone and chat techniques with good digital knowledge &amp; skills. -Demonstrated verbal communication skills and ability to convey information clearly and effectively. -Presentable with very good communication skills. -Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands. -Ability to guide and coach a team towards achieving results -Team player. -Ability to meet tight deadlines.</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
NA</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
&bull;Minimum 1-2 years' experience as customer care supervisor preferably in cash service &bull;Area of experience: Inbound voice/ Cash/ Digital</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
NA</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
NA</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Supervisor</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 15/Mar/2026, 5:29:22 AM</div></div>

Non Telecom Senior Supervisor.Technical Support

<div><div><b>EBU Handover Specialist.Corporate Sales</b> <b>-</b> <b>(</b><b>2600001M</b><b>)</b></div><div><b>
Description</b><div>
</div><div>
<div></div><div><div><div><li>Conduct daily outbound calls to check the reliability of customers data after 3 monthly paid bills.</li><br>
<li>Ensure customer is fully aware of the account status.</li><br>
<li>Ensure smooth handover to the base management team.</li><br>
<li>Ensure the reliability of customers data.</li><br>
<li>Account Cleansing from unhealthy accounts &amp; fake Activations.</li><br>
<li>Build and maintain relationships with potential customers, understand their needs and provide</li><br>
comprehensive solutions to meet these needsEnsure delivering an ultimate customer experience.<br>
<li>Act as a focal point between sales team &amp; designated clients with regard to handover process form</li><br>
sales acquisition to base management.<br>
<li>Send monthly report to the concerned stakeholders with the suspicious accounts and action</li><br>
needed.<br>
<li>Create customer profile and update customer information.</li><br>
<li>Ensuring Company policy &amp; procedures are being followed &amp; correctly implemented.</li><br>
<li>Scripts, knowledge, reference sources meet customer expectations ensuring its compatibility with</li><br>
Etisalat strategy.<br>
<li>Worked closely with quality Sr. Supervisor to provide analysis and reporting on current and</li><br>
generated, reviewed and distributed weekly and monthly dashboard reports to Enterprise<br>
management's team.</div>
</div><br>
</div></div></div><div></div><div><b>Qualifications</b><div>
</div><div>
<div></div><div><div><div>Essential<br>
Knowledge:<br>
<li>Excellent Communication Skills</li><br>
<li>MS Excel</li><br>
<li>Reporting Skills</li><br>
Education:<br>
<li>Bachelor Degree in any discipline.</li><br>
Language Proficiency:<br>
<li>Good in spoken &amp; written English &amp; Arabic language is required</li><br>
Problem Solving:<br>
<li>Defining the problem</li><br>
<li>Generating reports</li><br>
<li>recommending solution</li><br>
Skills &amp; Abilities:<br>
<li>Listening &amp; reporting Skills</li><br>
Desirable<br>
N/A<br>
Experience:<br>
Essential<br>
Prior Work Experience:<br>
<li>Minimum 0-1 years' experience in relevant job.</li></div>
</div><br>
</div></div></div><div></div><div><b>Job</b><b>:</b> Specialist</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 15/Mar/2026, 7:47:42 AM</div></div>

EBU Handover Specialist.Corporate Sales

<div><div><b>CVM Proposition Senior Analyst.Digital, Fintech, CRM &amp; Terminals</b> <b>-</b> <b>(</b><b>250002N4</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
RResponsible for developing and managing CVM-driven handset propositions and activations that drive device sales, network upgrade adoption and incremental revenue through targeted engagement, FinTech &amp; lifestyle integrations, and VAS bundling.</p><p><b>
Key Objectives:</b></p><p><b>
1. Drive handset and accessory revenue through targeted CVM propositions, upsell and cross-sell packages.</b></p><p><b>
2. Increase device upgrade and network upgrade adoption via proposition bundling and channel activations.</b></p><p><b>
3. Integrate FinTech &amp; lifestyle services into handset propositions to improve offer attractiveness and wallet penetration.</b></p><p><b>
4. Enable effective channel execution across telesales, retail and online to maximize conversion and attach rates.</b></p><p><b>
5. Own insurance VAS performance and bundling with handset propositions.</b></p><p><b>
6. Monitor and report on CVM proposition performance, providing insights and recommendations to optimize conversion, revenue, and customer engagement.</b></p><p>
The role focuses on proposition design (segmented &amp; spend-based), channel enablement, insurance VAS management, and end-to-end GTM execution to maximize handset and service monetization.</p><p><b>
KEY ACCOUNTABILITIES:</b></p><p><b>
1. CVM Propositions &ndash; Customer Engagement Driven Offers</b></p><ul><li>Develop and manage CVM-driven handset and accessory propositions aligned to customer segments and commercial objectives.</li><li>Lead upselling, cross-selling and spend-based reward mechanics (e.g., &ldquo;buy with value X and get discount Y&rdquo;, device discount on activating a new line).</li><li>Design segmentation-based offers (high-value add-ons such as Apple Add-on packages) to maximize wallet share and device attach rates.</li><li>Monitor customer behaviour data to refine proposition mechanics and personalization rules.</li></ul><p><b>
2. Network Upgrade Propositions</b></p><ul><li>Develop offers to encourage existing customers to adopt network upgrades (e.g., 4G 5G migration, premium plan migration).</li><li>Bundle handset/device discounts, loyalty-style incentives or cashback with network upgrades to drive adoption.</li><li>Align with sales and marketing to create targeted campaigns tied to network upgrade windows and handset availability.</li><li>Track uplift in device upgrade penetration, network upgrade take-rate, and associated revenue impact.</li></ul><p><b>
3. FinTech &amp; Lifestyle Services Integration</b></p><ul><li>Design discounts and exclusive handset/accessory offers based on engagement with FinTech and lifestyle services.</li><li>Collaborate with FinTech partners to enable mechanics such as cashback to wallets on device purchases, BNPL carve-outs, or wallet-linked discounts.</li><li>Coordinate with marketing and sales to promote bundled FinTech+device offers (e.g., cashback on wallet when purchasing device; gift voucher on next purchase).</li><li>Measure impact of FinTech integrations on device attach, average transaction value and offer conversion.</li></ul><p><b>
4. Sales Channels Optimization (CVM-Focused)</b></p><ul><li>Partner with telesales to create personalized handset upgrade and cross-sell scripts and bundles.</li><li>Enable targeted in-store activations (e.g., happy hour promotions in selected stores or FinTech standalone stores).</li><li>Ensure CVM propositions are executable across channels (retail, online, telesales) and provide channel playbooks, training and tools.</li><li>Monitor channel conversion metrics and optimize channel mix and creative accordingly.</li></ul><p><b>
5. VAS Management &ndash; Insurance</b></p><ul><li>Own the insurance VAS proposition for handset sales: packaging, pricing, promotion and attach incentives.</li><li>Drive insurance attach rate through proposition mechanics, channel enablement, and partner coordination.</li><li>Monitor VAS revenue contribution and profitability per handset campaign.</li></ul><p><b>
6. End-to-End Execution (GTM Execution)</b></p><ul><li>Lead GTM readiness and execution for CVM propositions: campaign setup, creative approvals, device allocation alignment and go-live coordination.</li><li>Coordinate with analytics, IT/CRM, procurement and retail operations to ensure flawless proposition delivery.</li><li>Track campaign performance (ROI, conversion, attach rate, device penetration) and propose optimizations.</li></ul><p>
</p><p>7. Reporting &amp; Performance Management</p><ul><li> Own weekly / monthly reporting for all CVM-driven propositions including conversion, uplift vs baseline, device attach rates, network upgrade take-rate and revenue contribution.</li><li> Maintain dashboards and performance views in alignment with analytics, finance and BI teams.</li><li> Highlight opportunities, leakage points and optimization recommendations based on funnel data.</li><li> Provide performance readouts to commercial leadership and secure alignment on next wave / next campaign adjustments</li></ul><p><b>
Key Performance Indicators (KPIs)</b></p><p>
</p><ul><li>Device &amp; Accessory Revenue (incremental revenue from CVM propositions)</li><li>Device Upgrade / Network Upgrade Take-Rate (adoption % from targeted campaigns)</li><li>Offer Conversion Rate (visitors/contacts purchase under campaign)</li><li>Insurance VAS Attach Rate (insurance sold per device sold)</li><li>FinTech Integration Impact (wallet/BNPL usage contribution to device sales)</li><li>Campaign ROI and CPA (cost per acquisition)</li><li>Device Penetration for targeted models / premium device mix</li></ul><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, Economics, Data Analytics or related field.</li><li>Master&rsquo;s (MBA) is an advantage but not required.</li></ul><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><ul><li>5&ndash;8 years of experience in CVM, propositions, product management or commercial roles within telecommunications, retail finance, or technology.</li><li>Proven track record in proposition design, GTM execution and driving device or add-on monetization.</li></ul><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Analyst</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 08/Mar/2026, 4:39:50 AM</div></div>

CVM Proposition Senior Analyst.Digital, Fintech, CRM & Terminals

<div><div><b>Resident Enterprise Backoffice Senior Engineer..SO</b> <b>-</b> <b>(</b><b>26000016</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><div><div><div><b>
Provide all technical needs for Large Enterprise (LE) customers and follow up on the highest quality level and steadiness of the service.</b></div></div><br>
</div><p><b>
Report To Position Name</b></p><div><div><div><p>
Respond to all technical needs and requests of the LE customers to insure proper &amp; professional handling for LE customers</p><p>
Handle LE customers&rsquo; critical and highly escalated problems and complains with full privilege on the network devices on spot to ensure timely and proper solving of problems</p><p>
Act as a temporary resident engineer for problems that needs troubleshooting from customer network or for customers who have high rate of problems till solving all problems and ensure service stability and reliability.</p><p>
Control maintenance technicians while handling the problems needed field actions to ensure proper problem resolution.</p><p>
Work with other technical teams for problems and complains that are in their scope to ensure the full and efficient problem handling.</p><p>
Follow up with vendors TAC and support teams to manage complex faults that affect technology &amp; services boundaries.</p><p>
Periodically test LE customer connections and apply corrective actions to ensure high quality and best service performance and SLA and KPIs fulfilment.</p><p>
Handle the repeated problems and work on finding a creative solution for its chronic root causes to ensure the high steadiness of the service.</p><p>
Perform service acceptance for the new installed connections for LE customers to grantee delivering our customer the requested service within the high quality and performance standards.</p><p>
Act as an E2E Level 3 support engineer for the reported problems and complains powered by entitlement to modify and maintain all customer path configuration to ensure solving problems in time.</p><p>
Provide onsite training for inexperienced customers with full documentation about their networks and variant troubleshooting procedures to help the fast and proper problem solving.</p><p>
Periodical follow up on the objectives assigned to him/her by the LE operation Manager to ensure the proper achievement to reach company&rsquo;s and customer&rsquo;s satisfaction.</p><p>
Participate and follow up in the KA&rsquo;s special projects to ensure smooth and timely execution of the project.</p></div></div></div><p></p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
&sect; University Degree in communications or computer science.</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
&sect; Very Good Computer skills, Advanced MS excel is required.</p><p>
&sect; Very Good in Arabic &amp; English (Reading, Writing &amp; Oral).</p><p>
&sect; Solid background in Networking.</p><p>
&sect; Good background in 3G and MW connectivity</p><p>
&sect; Good experience with reputable vendors working in this industry</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
&sect; Minimum 4 years&rsquo; Experience.</p><p><b>
EXPERIENCE_DESIRABLE</b></p><p></p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p></p><div><br>
</div></div><div><b>
Job</b><b>:</b> Engineer</div><div><b>
Organization</b><b>:</b> NOL Business Group</div><div><b>
Job Posting</b><b>:</b> 01/Mar/2026, 8:30:49 AM</div></div>

Resident Enterprise Backoffice Senior Engineer..SO

<div><div><b>Large Business Development Associate.Corporate Sales\\.</b> <b>-</b> <b>(</b><b>250002FW</b><b>)</b></div><div><b>
Description</b><div></div><p><br>
&bull; Achieve 100% of the corporate large segment B2Bteam target on monthly basis. &bull; Monitor and coach the team members to provide elite sales activity to the corporate segment team. &bull; Provide regular reports to corporate sales manager and HOD on targets progress on weekly basis. &bull; Build and maintain the quota pipeline and forecast on 30/60/90 days basis for the corporate sales segments in cooperation with Team members. &bull; Provide on job training to the team members. &bull; Monitor and adjust the pipeline on monthly basis via feedback from team members. &bull; Planning for the potential prospects in the segment. &bull; Ensure the implementation of the sales policies and procedures. &bull; Provide the corporate sales manager with the daily and weekly reports (visits &amp; figures). &bull; Provide the corporate sales manager with the daily and weekly reports (visits &amp; figures). &bull; Appraise and assess the segment team members' performance and produce the annual and semi annual appraisal document and system inputs to the segment manager. &bull; Recommend the promotions and career development moves for the team to the corporate segment manager. &bull; Customer Centricity Ensures that team members create a positive customer experience at the point of sale and post-sales. &bull; Innovation Collaborate with team members to enhance existing workflows / systems and help them to develop new innovative processes and propositions/products/services. &bull; Operational Excellence Encourages others to take responsibility&mdash;Provides encouragement and support to others in accepting responsibility and high quality efficient delivery. &bull; People Management Delegates work appropriately and fairly among team's member and sets and coach team members for appropriate standards of behavior.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><br>
 University Degree Excellent command of Arabic and English Language (Reading, Writing &amp; Oral) Excellent communication skills. Time &amp; stress management. Supervisory and coaching skills. Excellent computer (MS) &amp; reporting skills.<br>
<br>
Desirable Managing people<br>
Experience<br>
3 &ndash; 5 years of experience in sales field (GSM recommended).  Area of experience: Sales<br>
<br>
Desirable Telecom Background.</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Associate</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Entry Level</div><div><b>
Job Posting</b><b>:</b> 01/Mar/2026, 6:45:30 AM</div></div>

Large Business Development Associate.Corporate Sales\.

Join Etisalat and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.