Qureos Mentor

Etisalat

<div><div><b>Applications Support System Senior Specialist.Customer and Partner Management</b> <b>-</b> <b>(</b><b>25000208</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Owning the global outages. services degradation and problem management process, minimizing the adverse impact on the business and preventing reoccurrence of Incidents. Your scope will cover a many systems/applications noting COC has a very ambitious roadmap to further enhance the products and applications available across the COC services. Ensuring that service level agreements are achieved as set. You will follow the lTIL processes and procedures in order to provide outstanding customer service. Ensure thai customer expectations are exceeded. Responsible for ensuring the services performance by defining metrics benchmarks and providing services KPls for internal and external stakeholders.</p><p><b>
Report To Position Name</b></p><p>
Follow industry best practice standards to reach an outstanding customer experience, Ensure customer service is timely and accurate on a daily basis. Ensure that the business application systems supported by the COC services are maintained to the highest possible standards with maximum levels of productivity and efficiency. Delivery, with the full ownership and responsibility of. the Etisalat CDC services issues, to agreed SLA performance levels. Detect any performance degradation at CDC services, anticipate any global outage and apply corrective and preventive actions. Full ownership and responsibility of services global outage/hazard?performance degradation, to provide a timely solution/workaround, ensuring restoring the services performance ASAP. The post holder will be required to respond to out-of-hours application support requests. Interact with external 3rd party vendors to trouble shoot and resolve complex problems. Driving root cause analysis and implementing solutions to prevent recurring problems/events. Improve application functionality and performance and provide suggestions for system and business improvements. Analyze user processes and produce data and process flow diagrams as well as reports and recommendations for improvements. Ensuring all services related technical documents are updated/shared and saved among the support teams. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). Provide comprehensive ad-hoc and monthly reports on product support issues and bugs raised to the vendors.<br>
</p></div><div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Customer-service oriented with a problem-solving attitude. Demonstrated critical thinking with a positive 'can-do' attitude. Ability to multi-task. work under pressure and to tight deadlines Willing to challenge a very dynamic environment, interacting with the recent technologies.</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
0-2 years experience at the application support field.<br>
<br>
</p><p><b>EXPERIENCE_DESIRABLE</b></p><p>
Experience in providing services to agreed SLA's and OLAs is preferred.</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
BSc degree in Computer Science, Information Technology or relevant field.</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Specialist</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Entry Level</div><div><b>
Job Posting</b><b>:</b> 23/Sep/2025, 9:05:15 AM</div></div>

Applications Support System Senior Specialist.Customer and Partner Management

<div><div><b>Technical Customer Experience Principal Engineer.CTO/PMO/Customer Experience Office</b> <b>-</b> <b>(</b><b>250002C0</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Leading and Coaching group of engineers for monitoring the Customer Experience through all the possible interfaces to be able to track any type of degradation that may affect the customer perception, giving recommendations to sustain performance improvement
</p><p><b>Report To Position Name</b></p><p>
Set criteria and follow-up new tasks and reports requested from Quality Team. &bull; Prepare delegation plans to ensure regular tasks continuity in case of any absence of any team member &bull; Monitor the work load within team members to ensure fairness and high productivity &bull; Accountable for CE processes &bull; Identify the different individual team members needs for both direction and support &bull; Initiator and key stakeholder in customer complaints process &bull; Key person on tracking main CE hot issues with all concerned teams through effective tracking system<br>
</p></div><div></div><div><b>Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
&#61607; University Degree in : BSC of Engineering - Electronics &amp; Telecommunications &#61607; Minimum years of Experience: 8 years &#61607; Ability to manage people , resolve conflicts between team members &#61607; Understanding company long term plan &#61607; Computer skills is a must, especially MS excel &amp; Access &#61607; Very Good in Arabic &amp; English (Reading, Writing &amp; Oral) &#61607; Very good communication skills &bull; Expert in CS/PS Core structure and protocols &bull; Aware of Tx and IP BB architecture. &bull; Knowledgeable in Automation tools &bull; Analytic mind in problem solving &bull; Advanced effective soft skills (Communications, Time management and conflict resolution) &bull; Professional technical trainer<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
- Ability to work under pressure, dedicated hard worker - Professional reporting skills. - Strong analytical, Practical, creative and interpersonal skills.</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
1-Core planning and operations25-Core PM<br>
</p><p><b>
EXPERIENCE_DESIRABLE</b></p><p>
1- GSM / UMTS fundamental and over view 2- GSM/UMTS features and algorithms 3-HSDPA System</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N0</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Principal Engineer</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 17/Sep/2025, 2:23:57 AM</div></div>

Technical Customer Experience Principal Engineer.CTO/PMO/Customer Experience Office

<div><div><b>Payment and Fintech Senior Analyst.Customer and Partner Management</b> <b>-</b> <b>(</b><b>250002CQ</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To lead a group of qualified technical resources as well as being responsible for delivering and owning the development components of any solutions in the Payment and Fintech department for Etisalat&rsquo;s payment solutions
</p><p><b>Report To Position Name</b></p><p>
Develop code that follows the latest best practices and the development guidelines. Ensure that all submitted code has under-go unit testing. Ensure the execution of all the tests are done as per the agreed process. Ensure the proper build of the releases for each application deployment. Ensure the proper release and handover documents are prepared and submitted to the support team. Developing technical and end user documentation as per the agreed process. Document the solution architecture and ensure that the detailed design of the solution is available for all the projects. Enforce the use of source control. Produce all the artefacts based on the agreed process. Reporting and on-time escalation of project issues, risk envisioned and issues between team members.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Knowledge in developing and Building applications and/or models using main programming languages (Java, .NET, Angular, node ..etc.) for backend and front end development. Strong knowledge using Java and Spring boot. Banking and Payment Solutions Experience is highly preferred Plans, develops, tests, and documents complex applications programs. Generates new code and corrects, converts, and/or modifies existing code to meet specifications. Prepares detailed specifications from which code will be written. Requirements gathering from end-users to analyse specified methods and procedures, identify problems, and document specific requirements. Leads staff involved in writing and updating technical documentation Handling external vendors Education: University degree in Engineering, Computer Science or Information Technology<br>
<br>
</p><p><b>QUALIFICATIONS_DESIRABLE</b></p><p>
Excellent command of English language (Reading, Writing &amp; Oral). Skills &amp; Abilities: Interpersonal skills (Negotiation, communications, etc.) Solve complex problems independently and to seek out and generate innovative solutions. Supervise team of developers and mentor them technically Delivering results in a dynamic environment with aggressive deadlines and multiple priorities. Ability of problem solving, analysis, design, and testing skills<br>
</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
4+ years of Experience, delivering IT solutions and software development. Java development experience in any of the following (J2SE, J2EE, Web Services) Strong object-oriented design skills Good UNIX skills Application server knowledge Backend development experience Strong relational database management skills and experience in SQL/PLSQL<br>
</p><p><b>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Analyst</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 22/Sep/2025, 7:52:39 AM</div></div>

Payment and Fintech Senior Analyst.Customer and Partner Management

<div><div><b>ICT Solutions Senior Analyst.Customer and Partner Management</b> <b>-</b> <b>(</b><b>250002CO</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To lead a group of qualified technical resources as well as being responsible for delivering and owning the development components of any solutions in the ICT department for Etisalat&rsquo;s internal or External customers
</p><p><b>Report To Position Name</b></p><p>
&#61607; Develop code that follows the latest best practices and the development guidelines. &#61607; Ensure that all submitted code has under-go unit testing. &#61607; Ensure the execution of all the tests are done as per the agreed process. &#61607; Ensure the proper build of the releases for each application deployment. &#61607; Ensure the proper release and handover documents are prepared and submitted to the support team. &#61607; Developing technical and end user documentation as per the agreed process. &#61607; Document the solution architecture and ensure that the detailed design of the solution is available for all the projects. &#61607; Enforce the use of source control. Produce all the artefacts based on the agreed process. &#61607; Reporting and on-time escalation of project issues, risk envisioned and issues between team members. &#61607; Managing vendors that are working with Etisalat as consortium in any of the ICT External projects</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
- University degree in Engineering, Computer Science or Information Technology - Knowledge in developing and Building applications and/or models using main programming languages (Java, .NET, Angular, node ..etc.) for backend and front end development. - Plans, develops, tests, and documents complex applications programs. - Generates new code and corrects, converts, and/or modifies existing code to meet specifications. - Prepares detailed specifications from which code will be written. - Requirements gathering from end-users to analyse specified methods and procedures, identify problems, and document specific requirements. - Leads staff involved in writing and updating technical documentation - Handling external vendors - Excellent command of English language (Reading, Writing &amp; Oral).</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
- Interpersonal skills (Negotiation, communications, etc.) - Solve complex problems independently and to seek out and generate innovative solutions. - Supervise team of developers and mentor them technically - Delivering results in a dynamic environment with aggressive deadlines and multiple priorities. Ability of problem solving, analysis, design, and testing skills.<br>
</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
- 6+ years of Experience, delivering IT solutions and software development. - Strong object-oriented design skills - Java development experience in any of the following (J2SE, J2EE, Web Services) - Application server knowledge - Good UNIX skills - Web based and/or service tier and/or backend development experience - Strong relational database management skills is a plus and experience in SQL/PLSQL - Telecom Experience is preferred<br>
</p><p><b>
EXPERIENCE_DESIRABLE</b></p><p>
NA</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
NA</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Analyst</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 22/Sep/2025, 7:31:12 AM</div></div>

ICT Solutions Senior Analyst.Customer and Partner Management

<div><div><b>Digital Support Senior Specialist.Customer and Partner Management</b> <b>-</b> <b>(</b><b>250002A9</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p><b>
Support Digital</b><b> </b><b>&amp; Fintech Applications/payment</b></p><p><b>
Report To Position Name</b></p><p></p><div><div><p><br>
Support Fintech &amp;Digital applications</p><p>
Deploy changes on supported applications</p><p>
Create needed alarms to monitor all supported applications</p><p>
System availability</p><p>
New projects</p><p>
Capacity Assessment</p><p>
Created needed Scripts</p></div></div><p></p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Bachelor Degree</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
Minimum 2 years of experience</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Specialist</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Entry Level</div><div><b>
Job Posting</b><b>:</b> 20/Sep/2025, 4:00:00 PM</div></div>

Digital Support Senior Specialist.Customer and Partner Management

<div><div><b>Super App CRM Analyst.Digital, Fintech, CRM &amp; Terminals</b> <b>-</b> <b>(</b><b>250001YD</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To be responsible for delivering and owning a stream of critical software applications to ensure Etisalat's business continuity and competitive edge</p><p><b>
Report To Position Name</b></p><p>
Ensure that the project plans delivered by the demand team is correct and in sync with the project scope and milestones. Review the requirements and validate the technical feasibility. Align with the project tasks and due dates to ensure on-time project deliverables. Ensure following the agreed process throughout the development of the project. Report required project resources, project progress, risks on time to project manager. Ensure that all delivered tasks fulfill the requirements and are well tested. Document the solution architecture and ensure that the detailed design of the solution is available for all the projects. Ensure that all the artifacts are produced based on the agreed process, and the execution of all the tests as per the agreed process. Report and on-time escalation of project issues, risk envisioned and issues between team members. Ensure successful release building and preparations of handover documents are complete prior to project handover to the proper teams. Ensure that all submitted code has under-go unit testing. Ensure the execution of all the tests are done as per the agreed process. Ensure the proper build of the releases with more than 90% success rate for each application deployment. Ensure the proper release and handover documents are prepared and submitted to the proper teams.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
University degree in Engineering, Computer Science or Information Technology Excellent command of English language (Reading, Writing &amp; Oral). Excellent Telecommunication knowledge. Excellent interpersonal skills (Negotiation, communications, etc.)</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.) Change Management experience<br>
</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
5+ years of Experience Extensive experience in delivering IT business solutions in the domain of customer management</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
Experience with mid to large size projects implementation</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
CRM Certified Project Management Professional Certified/ITIL Certified</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Analyst</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 15/Sep/2025, 7:08:01 AM</div></div>

Super App CRM Analyst.Digital, Fintech, CRM & Terminals

<div><div><b>Performance Reporting Supervisor.Digital Entertainment</b> <b>-</b> <b>(</b><b>250000D5</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Main responsibilities: -Work with cross-functional teams to ensure data accuracy and consistency across platforms. -Stay up-to-date on industry trends and best practices in digital reporting and analytics. -Create daily reports and trackers to ensure data quality and data coherence -Identify and implement new reporting tools and technologies to improve efficiency and effectiveness. -Identify and analyse daily trends and patterns across all digital entertainment platforms -Work closely with marketing research team to create and follow up on ah-hoc studies and quarterly trackers for all digital entertainment platforms -Analyse and interpret data to identify trends, opportunities, and areas for improvement. -Monitor, evaluate, and report on similar industry activities; make recommendations based on findings/opportunities discovered -Responsible for reporting digital platform penetration among ET base and different tariffs -Follow up on reporting requirements based on business needs from all supporting functioning -Ensure periodic (weekly &amp; monthly) reporting from Insights, Research, customer experience, big data, customer care, budgeting and technical teams -Ensure the availability of all required data from all supporting functions for decision making -Create reports of customer experience journey across all digital entertainment platforms in all experience phases and provide gap analysis against competition -Work closely with big data and data mining teams to create lifestyle profiles for better targeting and understanding -Follow up on all operational issues and ensure reporting it in the right forums for top management alignment -Design and develop key performance indicators (KPIs) and metrics to track the performance of digital platforms. -Build and manage daily dashboards and reports that visualize data effectively and deliver actionable insights. -Present reports and insights to senior management and key stakeholders in a clear and concise manner.
</p><p><b>
Report To Position Name</b></p><p>
-Ensure periodic reporting for TV, Music, Games, Sports and any new area across digital entertainment app(s) for users and artists as well as reporting of portals (Games and sports) . -Work closely with marketing research team to create and follow up on ah-hoc studies and quarterly trackers for all digital entertainment platforms -Work closely with big data and data mining teams to create lifestyle profiles for better targeting and understanding . -Monitor, evaluate, and report on similar industry activities; make recommendations based on findings/opportunities discovered -Identify and analyse trends and patterns across all digital entertainment platforms<br>
</p></div><div></div><div><b>Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Knowledge: &#61607;Marketing Research and data analysis Education: &#61607;Bachelor Degree in Commerce or Marketing or Business Administration Language Proficiency: &#61607;Fluency in both spoken &amp; written English &amp; Arabic language Skills &amp; Abilities: &#61607;Good organizational skills &#61607;Ability to cope with fast-paced and pressured work &#61607;Strong presentation, written and verbal communication skills. &#61607;Strong communication, negotiation &amp; interpersonal skills &#61607;Accuracy, strong attention to details and strong analytical skills &#61607;Data visualization, ability to translate data analysis into well-structured visuals that tell a compelling story<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
Prior Work Experience: &#61607;Minimum 3 years&rsquo; experience in Marketing and Data Analysis.<br>
</p><p><b>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
Bachelor Degree in Commerce or Marketing or Business Administration</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Supervisor</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 15/Sep/2025, 6:44:29 AM</div></div>

Performance Reporting Supervisor.Digital Entertainment

Join Etisalat and explore 21   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.