Qureos Mentor

Etisalat

<div><div><b>LE Resident Technical Support Engineer.SO</b> <b>-</b> <b>(</b><b>2500023X</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Provide all technical needs for Large Enterprise (LE) customers and follow up on the highest quality level and steadiness of the service.</p><p><b>
Report To Position Name</b></p><div><div><div><p>
&sect; Respond to all technical needs and requests of the LE customers to insure proper &amp; professional handling for LE customers</p><p>
&sect; Handle LE customers&rsquo; critical and highly escalated problems and complains with full privilege on the network devices on spot to ensure timely and proper solving of problems</p><p>
&sect; Act as a temporary resident engineer for problems that needs troubleshooting from customer network or for customers who have high rate of problems till solving all problems and ensure service stability and reliability.</p><p>
&sect; Control maintenance technicians while handling the problems needed field actions to ensure proper problem resolution.</p><p>
&sect; Work with other technical teams for problems and complains that are in their scope to ensure the full and efficient problem handling.</p><p>
&sect; Follow up with vendors TAC and support teams to manage complex faults that affect technology &amp; services boundaries.</p><p>
&sect; Periodically test LE customer connections and apply corrective actions to ensure high quality and best service performance and SLA and KPIs fulfilment.</p><p>
&sect; Handle the repeated problems and work on finding a creative solution for its chronic root causes to ensure the high steadiness of the service.</p><p>
&sect; Perform service acceptance for the new installed connections for LE customers to grantee delivering our customer the requested service within the high quality and performance standards.</p><p>
&sect; Act as an E2E Level 3 support engineer for the reported problems and complains powered by entitlement to modify and maintain all customer path configuration to ensure solving problems in time.</p><p>
&sect; Provide onsite training for inexperienced customers with full documentation about their networks and variant troubleshooting procedures to help the fast and proper problem solving.</p><p>
&sect; Periodical follow up on the objectives assigned to him/her by the LE operation Manager to ensure the proper achievement to reach company&rsquo;s and customer&rsquo;s satisfaction.</p><p>
&sect; Participate and follow up in the KA&rsquo;s special projects to ensure smooth and timely execution of the project.</p><p><br>
</p></div></div><br>
</div><div>
</div></div><div><b>Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
&sect; University Degree in communications or computer science.</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
&sect; Very Good Computer skills, Advanced MS excel is required.</p><p>
&sect; Very Good in Arabic &amp; English (Reading, Writing &amp; Oral).</p><p>
&sect; Solid background in Networking.</p><p>
&sect; Good background in 3G and MW connectivity</p><p>
&sect; Good experience with reputable vendors working in this industry</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
&sect; Minimum 4 years&rsquo; Experience.</p><p><b>
EXPERIENCE_DESIRABLE</b></p><p></p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p></p><div><br>
</div></div><div><b>
Job</b><b>:</b> Engineer</div><div><b>
Organization</b><b>:</b> NOL Business Group</div><div><b>
Job Posting</b><b>:</b> 25/Aug/2025, 2:27:39 AM</div></div>

LE Resident Technical Support Engineer.SO

<div><div><b>IT Fulfillment &amp; Provisioning Support Analyst.Customer and Partner Management</b> <b>-</b> <b>(</b><b>25000258</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p><b>
responsible for on time technical application support and problem solving during all operational hours to ensure healthy environment of the supported systems and uninterrupted smooth business operations.</b></p><p><b>
Report To Position Name</b></p><p></p><div><div><br>
<ul><li>
Ensure that supported Applications are up and running 24/7.</li><li>
Can supervise and lead group of support specialists</li><li>
Ensure that applications are closely monitored.</li><li>
Provide proactive support to avoid application issues.</li><li>
Review Applications KPIs for any room for enhancement.</li><li>
Handle Global issues related to supported applications.</li><li>
perform on-call duties.</li></ul></div></div><p></p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><ul><li>
Bsc. In Computer Science or equivalent related degree.</li></ul><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><ul><li>
Minimum 3 to 5 years&rsquo; Experience in Applications Support,</li></ul><p><b><br>
EXPERIENCE_DESIRABLE</b></p><ul><li>
Experience with large scale systems.</li><li>
Excellent Computer skills, Advanced MS office and scripting are required. Very Good in Arabic &amp; English (Reading, Writing &amp; Oral).</li><li>
-Ability to work under pressure and tight deadlines. - Very Good Communications Skills.</li></ul><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Analyst</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 26/Aug/2025, 4:44:20 AM</div></div>

IT Fulfillment & Provisioning Support Analyst.Customer and Partner Management

<div><div><b>Content Acquisition Supervisor</b> <b>-</b> <b>(</b><b>250000SP</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
&bull;Managing Twist Music &amp; Games content acquisition across both platforms ensuring that both applications are up to date with the latest content and news in their respective areas &bull;Ensuring that Twist overall brand meets customer/market and company benchmarks and surpasses them &bull;Ensuring that all content acquired is placed in the correct manor &bull;Ensuring that all content is up to date &amp; gaps are fulfilled &bull;Analysing main competitors daily to ensure that Twist brand is at par with competition in terms of content</p><p><b>
Report To Position Name</b></p><p>
Content Acquisition: &bull;Twist Music: oEnsuring that all content acquired is published in a timely manor oEnsuring that vendors/ content providers meet the agreed upon deadlines for content submission oMonitoring the competition daily to ensure that TWIST Music brand is at par with local and international competition in terms of content. oAnalyzing the daily/ weekly content consumption reports oEnsuring that new tracks acquired are being well presented and showcased by our marketing team. oProviding marketing team with marketing materials to promote our content on our different social media platforms oEnsuring that the content calendar set by management is being carried out. oAware of all assets available on our Music application oEnsuring that the content is ingested and curated in a way that will increase customer satisfaction with internal product team. &bull;Twist Games:. oHandling the day to day tasks with Games vendors in terms of content acquisition, e-tournaments, gamification &amp; digital vouchers oEnsuring the success of the gaming products/services oScanning other platforms daily to check for gaps on our assets oEnsuring that all e-tournaments competitions local/international are being reported on a timely manor oAcquiring E-sports champions to out Twist Brand for endorsements &amp; influencing oHandling our sponsored team all events that are related to e-sports. oAnalysing the weekly/ monthly gaming reports in terms of time spent on application/ portal &amp; creating ways to increase the time spent on app oProviding marketing team with content for promotion across our social media platforms o Handling shoots with our brand ambassadors and celebrities along with marketing and marcom teams</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
-Knowledge of the media scene is a must. -Understanding different SEC's content consumption -Acquainted with the sports world and with global trends -Understanding the digital scene. -Able to understand and analyse reports Education: &bull;Essential: Bachelor Degree in Marketing, Mass communication, Economics, or Business Administration Language Proficiency: &bull;Fluency and articulation in both spoken &amp; written English + spoken &amp; written Arabic Problem Solving: &bull;Proper handling of conflicts with agencies, suppliers, internal parties, celebrities, partners, external market factors and changes. Innovation: &bull;Strategies, plans, and executions to approach the market is necessary in order to be a head of competition. Skills &amp; Abilities: &bull;strong planning skills, Brand management skills, Advertising management, communication skills, time management and agency handling skills.</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
A minimum of 3-4 Years of Experience in Digital entertainment sector</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Specialist</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 27/Aug/2025, 3:33:02 AM</div></div>

Content Acquisition Supervisor

<div><div><b>BI Technical Expert</b> <b>-</b> <b>(</b><b>2500007N</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Lead team to develop and implement mobile/desktop dashboards and provide end user&rsquo;s self-services (Power User) to accelerate business analysis/reporting &amp; decision making process.</p><p><b>
Report To Position Name</b></p><p>
o Assess dashboards/self-services requirements to communicate do-ability and delivery date. o Lead Data Visualization team to develop dashboards to satisfy business requirements. o Lead self-service team to develop the user&rsquo;s self-service capabilities (Power User semantic layer). o Lead/Manage PDs (BI Projects) queue. o Provide self-service training for end users. o Coach, mentor and educate the team members to assure that they are technically qualified to do their job in the best and easiest way. o Support other teams&rsquo; projects when required to achieve the overall department objectives. o Handover dashboards/self-services to DWH Application Support to be able to support production issues. o Provide second line of support for the production issues. o Investigate issues reason/impact and recommend corrective/preventive actions. o Coordinate with the team for issues resolution and required recovery. o Supporting business users in exploring the data and discovering patterns, meaningful relationships, anomalies and trends. o Build and maintain online analytical processing (OLAP) models. o Provide business consultancy in handling business questions &amp; issues. o Attend meetings with other company functions necessary to perform duties and aid business and organizational development o Attend training and to develop relevant knowledge and skills necessary for the effective performance of the role. o Provide status reporting for team issues and achievements to IT management on regular basis.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
University Degree in Information Technology field Very Good in Arabic &amp; English (Reading, Writing &amp; Oral).</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
Excellent interpersonal and written/verbal communication skills Hard worker</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
Minimum 7 to 9 years of Information Technology Experience. Experience in Business Intelligence domain</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
Desirable: Teradata Technical Training Oracle and SQL Server Training</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Expert</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 25/Aug/2025, 2:23:38 AM</div></div>

BI Technical Expert

<div><div><b>Front Office Network Engineer.SO</b> <b>-</b> <b>(</b><b>2500021L</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><div><div><p><b>
Monitoring and troubleshooting the fixed broadband network to ensure smooth availability and stability of company&rsquo;s network performance and internet service delivery to the customer.</b></p></div><br>
</div><p><b>
Report To Position Name</b></p><div><div><p>
24/7/365 Network real-time monitoring for all Etisalat ISP Network Alarms, Events and Faults and take the proper action with concerned teams.</p><p>
Keeping all stakeholders notified of any experienced Network Failure</p><p>
Interfacing with Telecommunication Carriers to solve Transmission Link failures and Power failures to resolve service issues.</p><p>
Establish L1 support Function that deals and attempts to remedy Trouble Tickets on Etisalat ISP Network that have been appeared</p><p>
Escalating Cases that need involvement of Back Office level and follow-up on the progress.</p><p>
Follow and respect all pre-defined times (as monitoring response, investigation, resolution) relevant to each Fault Management functions and sub-functions as per process KPIs</p><p>
Implement End-to-End Network TT management function (starting from problem appearance till final service restoration)</p><p>
Follow Trouble Ticket flow to ensure resolution within SLA.</p><p>
Act as single point of contact for Network Operations Center and it is the gateway for all Network Trouble Tickets.</p><p>
Create Network Incidents and execute first level troubleshooting to either restore the problem or forward to next level.</p><p>
Provide incident management service support for all network global outages &amp; take proper actions to handle, resolve and dispatch smoothly to the next level supporting functions.</p><p>
Interface with customer Support layers for notifying, receiving, updating &amp; resolving enterprise incidents.</p><p>
Assigning filed maintenance resource and handle the fault then takes the proper actions to resolve through interfacing direct with the onsite resource or dispatch smoothly to the next level supporting functions.</p><p>
Interfacing with Concerned Team regarding TE related issues like access Site Permissions after Working hours</p><p>
Monitoring and Supporting Etisalat Misr Gated Communities and Business Park Strategic Projects Operation that includes but not limited to initiating L1 function within ISP network segment, Escalating and follow up with Managed Service Mobile Teams, in addition to seeking the root cause.</p><p>
Monitoring and Troubleshooting IVPN Transmission Links issues and interfacing with local and international carries in addition to upstream providers to restore the strategic critical service.</p><p>
Follow up with different back-office teams / FM for cases that needs their intervention in Gated Community cases.</p><p>
Troubleshooting MSAN global issues related to MSAN Cabinets, DSL/FTTH Interconnections and Enterprise Interconnections.</p><p>
Troubleshooting Microwave Peering Points with Etisalat Misr ISP through initiating L1 function within ISP network segment, Involving Network BO Teams if needed, coordinating with Enterprise BO / Managed Service Mobile Teams/ISP FM for the site joint visit to accelerate service recovery.</p><p>
Control the change management process end to end to ensure service availability after implementation.</p><p>
Record change management violations and escalate to his manager.</p><p>
Monitor the Network Equipment&rsquo;s performance and the traffic utilization using special tools to be updated with the network status for prompt actions when needed.</p></div></div><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><ul><li> Bachelor Degree in communications or computer science.</li></ul><p><b>
QUALIFICATIONS_DESIRABLE</b></p><ul><li> Solid background in Networking &ndash; Certified CCNA, CCNP</li><li> Good Experience in fixed broadband Access, Transmission and Core Technologies.</li><li> Good background in Service Lifecycle through the best practice &ndash; ITIL</li></ul><p><b>
EXPERIENCE_ESSENTIAL</b></p><ul><li> 1+ Years professional experience in Internet Service Provider/Vendor including 1-year experience in NOC.</li></ul><p><b>
EXPERIENCE_DESIRABLE</b></p><p></p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p></p><div><br>
</div></div><div><b>
Job</b><b>:</b> Engineer</div><div><b>
Organization</b><b>:</b> NOL Business Group</div><div>
 Entry Level</div><div><b>
Job Posting</b><b>:</b> 19/Aug/2025, 2:50:31 AM</div></div>

Front Office Network Engineer.SO

<div><div><b>Civil Rollout Engineer.Projects &amp; Infrastructure Development</b> <b>-</b> <b>(</b><b>250001ZU</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Execute and operate civil work for Cores and BSCs to achieve the network strategy plan for future expansions.</p><p><b>
Report To Position Name</b></p><p>
&bull; Plan and implement civil items for core sites to enhance network performance and availability.&bull; Plan and implement civil items for BSCs sites which will increase the network dependability and stability.&bull; Adjust and develop a reasonable database for all utilized materials in the cores and BSCs to control and balance the future requirements under a defined budget.&bull; Follow up on the new projects and ensure their compliance with perfect qualities.&bull; Update and follow up on the time schedule of projects to ensure that the job is finalized within the planned time frame.&bull; Coordinate between different sections to conduct the project proficiently.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
&bull; University Degree in Civil Engineering or relative field.&bull; Managing and implementing new projects.&bull; Very Good Computer skills, Advanced MS excel is required.&bull; Very Good in Arabic &amp; English (Reading, Writing &amp; Oral).</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
&#61607; Professional technical skills.</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
&#61607; Minimum 1 to 3 years of experience.</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
Telecom Background</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
Desirable:&#61607; Project Management</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Engineer</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 19/Aug/2025, 2:58:37 AM</div></div>

Civil Rollout Engineer.Projects & Infrastructure Development

<div><div><b>RF Planning Senior Principal Engineer.Service Operation &amp; Optimization</b> <b>-</b> <b>(</b><b>250001ZR</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Lead &amp; Coach Radio Optimization team to ensure network performance and KPI&rsquo;s are following the company strategies and goals.</p><p><b>
Report To Position Name</b></p><p>
1. Supervise evaluate and optimize 2G/3G/LTE/5G network performance with the goal of improving KPIs including Call Failure Rate (CFR), Call Drop Rate (CDR), Handover Success Rate, Soft Handover Success Rate, Location Area update, Paging Success rate and CSSR and HSDPA/EDGE/GPRS KPI's to ensure competitive quality of service all over the network</p><p>
2. Set 2G/3G/LTE/5G short term plans such as network capacity expansions and performance KPIs following the company strategy and goals.</p><p>
3. Initiate, supervise and participate in trials for new products, features and department projects to support the decision making.</p><p>
4. Supervise and actively participate in clusters and major roads optimization campaigns through monitoring region KPI's and optimizing network parameters to enhance competitive region position.</p><p>
5. Initiate, supervise and apply frequency re-tuning and antenna optimization in coordination with Radio Network Design (RND) to enhance network performance.</p><p>
6. Prepare technical reports and conduct presentations related to the Section's activities, achievements and outstanding issues to highlight section progress and performance.</p><p>
7. Develop tools and different techniques to enhance the work performance.</p><p>
8. Supervise team members through their daily actions such as parameter fine tuning, frequency changes, customer complaints etc&hellip; to ensure smooth work progress.</p><p>
9. Coach team members in both technical and non-technical training to cope with network requirements.</p><p>
10. Set team and engineer yearly objectives to follow the department objectives and company strategy.</p><p>
11. Track and supervise customer complaints and assure clearance to ensure customer satisfaction.</p><p>
12. Initiate and enhance touristic areas to assure the quality of service.</p><p>
13. Coordinate with the vendor in optimization services acceptance such as drive test acceptance to ensure updating data related to acceptance tests.</p><p>
14. Ensure that the required network features, tools, equipment and staff trainings are effective to enhance the network performance.</p><p>
15. Co-ordinate with the RF planning, Rollout teams to have required Coverage and Capacity new sites to ensure acceptance.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Bachelor Degree</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p></p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
3 to 6 years experience</p><p><b>
EXPERIENCE_DESIRABLE</b></p><p></p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p></p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Principal Engineer</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 14/Aug/2025, 5:44:01 AM</div></div>

RF Planning Senior Principal Engineer.Service Operation & Optimization

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