Qureos Mentor

Etisalat

<div><div><b>Technical Support Front Line Advisor.Technical Support</b> <b>-</b> <b>(</b><b>250002ZM</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Handle all inquiries, complaints and technical issue (Reactive / proactive) through inbound calls DSL Med and Core customers and following up with customers in terms of customer experience, complaints, retention, back office and risk Management, Technical (proactive and reactive) to enhance customer satisfaction</p><p><b>
Report To Position Name</b></p><p>
Manage inquiries, complaints (technical /non-technical) and requests of the DSL customers through inbound calls to fulfil customer's needs.  Validate and investigate all type of complaints (wrong information, bill problems, and system issues, connectivity) to take corrective action.  Detect silent customers suffering from network issues and work on their cases proactively to provide customers with best quality..  Handle all complaints and service requests related to DSL, Fixed line Internet services and submitted through social media and digital channels  Monitor most repeated customers called front liners , diagnose and solve their problems also find the gaps (system, process , humans) for better enhancement and customer satisfaction  Conduct the outbound calls upon assignment of SR&rsquo;s to solve/fulfil technical complaints/requests within the agreed service level for internet services and fixed line services  Properly diagnoses the customers' issues to enhance and maintain the company's good image.  Escalate any technical outages to various concerned departments to take the necessary actions</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Knowledge:  Very good Knowledge of Telecom technologies, data services for both mobile and fixed broadband technologies.  Very good Knowledge of all fixed, Internet and broadband products and services Etisalat provides for its customers. Education: University Degree is a must. Language Proficiency: Very good in both spoken &amp; written English &amp; Arabic language is Essential.</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
Strong communication skills - includes presentation, business writing, negotiation, motivation and relationship management.  Planning and organizational skills.  CCNA /MCSA</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Advisor</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 05/Jan/2026, 6:49:10 AM</div></div>

Technical Support Front Line Advisor.Technical Support

<div><div><b>RF Planning Principal Engineer.Access Planning&amp;Opt/T\\.Proc,Contracts,Commercial Ctrl</b> <b>-</b> <b>(</b><b>250002WR</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To plan the access network to ensure full indoor and outdoor coverage with competitive quality of service all over the network.</p><p><b>
Report To Position Name</b></p><p>
- Plan nominal&rsquo;s of 2G/3G macro sites and recommend 3G site upgrades for coverage enhancement, capacity enhancement, resolving performance issues of neighboring sites, events, newly developed areas, areas loosing roamers, and closure of national roaming. This is to be based on coverage prediction, performance analysis, area awareness, and RF planning guidelines manual. - Prepare in-building RF designs to provide indoor coverage and plan outdoor micro sites in hot spots to absorb traffic and enhance coverage. - Validate new site options and provide physical design parameters following NTRA regulation and TRX configuration. - Prepare new site creation form including initial logical parameters, frequency, neighbors, BSCI, SC &hellip; And, prepare creation forms for cell reconfiguration. - Accept new sites and do initial site tuning to ensure proper functionality using monitoring tools and prepare final acceptance report. - Conduct and analyze drive tests related to customer complaints, new site acceptance, cluster optimization, network coverage plots, and special tests. - Conduct antenna parameters audit of working sites to ensure proper functionality. - Provide frequency for the added TRX and prepare frequency changes manually or using planning tool to improve network QoS. - Monitor external border and national roaming areas to re-plan border sites not to create coverage gaps. - Maximize site utilization by planning additional sectors and activating software features as TCC and Power Boost, and recommend physical changes as antenna height, antenna tilt, and antenna re-azimuth to improve network QoS. - Prepare, maintain, and audit RF database: working sites, planned sites, frequency, and cell file. - Any other task requested by the manager. Job holder has to build competency to be able to: - Carry responsibilities of RF Planning, RF Optimization, and RF Indoor (RF Engineer concept) - Support in RF Optimization tasks. - Transfer to RF Optimization based on operational requirements.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
 University Degree in communication engineering with AGPA very good or above.  Experience in all RF functions (planning, optimization, capacity planning, and indoor design).  Good knowledge and experience in Visual Basic and Macro creation  Very good knowledge in MS Excel  Good knowledge in MS Access  Skill to develop software tools  Previous experience with local mobile operator  Young, energetic, and physically fit.  Good communication skills  Ability to work under stress<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
N/A</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
 GSM system overview training course (GSM, GPRS, EDGE, &amp; UMTS) Desirable:  RF planning concepts training course  Advanced RF planning training course  Soft skills training courses (time management, communication skills, presentation skills, &amp; technical writing).</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Principal Engineer</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Entry Level</div><div><b>
Job Posting</b><b>:</b> 04/Jan/2026, 5:27:02 AM</div></div>

RF Planning Principal Engineer.Access Planning&Opt/T\.Proc,Contracts,Commercial Ctrl

<div><div><b>Large Digital Innovation Analyst.Enterprise Marketing</b> <b>-</b> <b>(</b><b>250002SZ</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
N/A</p><p><b>
Report To Position Name</b></p><p>
Large Digital Transformation supervisor role: Responsible for delivering the Large segment digital channels strategy &amp; desired customer journeys, Monitor the performance of digital channels and implement strategies to optimize user engagement, conversion rates, and other key metrics ensuring that digital channels are updated regularly with relevant content. Key Responsibilities: Handling the content foor both portal &amp; app for Large &amp; Gov. oEnsuring implementing a seamless and customer centric experience when introducing new features or by enhancing existing services experience oPerformance management: oTracking and analyzing customer behavior over the above channels to understand and capitalize over areas of interest to the customer oPost analysis of each service after launch (number of users, sessions and revenues generated through these channels)</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
&bull;Bachelor degree &bull;Excellent Computer skills, Advanced MS excel is required, Excellent business analysis skills &bull;Excellent in Arabic &amp; English (Reading, Writing &amp; Oral) &bull;Excellent presentation &amp; analytical skills<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
&bull;Bachelor degree in engineering or business &bull;Solid telecom technical skills and awareness with Etisalat technical architecture<br>
</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
&bull;3 years&rsquo; experience in Telecom &bull;3 years&rsquo; experience in Application Management</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
&bull;Agile essentials &bull;UI/UX basic understanding</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Analyst</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 05/Jan/2026, 6:06:05 AM</div></div>

Large Digital Innovation Analyst.Enterprise Marketing

<div><div><b>Contact Center Systems Senior Principal Engineer. Customer and Partner Management</b> <b>-</b> <b>(</b><b>2500037E</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To design, develop, and manage advanced contact center technologies (Genesys), covering both voice and digital channels and ensuring Etisalat's customer care platforms are highly available, scalable, and continuously evolving. Responsible for implementing routing strategies, IVR, digital channel integration, reporting solutions, and operational enhancements that enable world-class customer experiences and seamless omni-channel support. The engineer will lead technology development &amp; operations for complex routing, analytics, AI/automation, and integrations with backend systems and telecom networks.</p><p><b>
Report To Position NameReview business requirements and validate feasibility for contact center solutions (IVR, routing, live chat, digital channels). Develop and maintain complex routing strategies (skill-based, location-based, and multi-site) including operational enhancements such as auto-dialers and NPS IVR surveys. Integrate contact center systems with backend applications, SIP protocols, and core network infrastructure. Implement and support reporting solutions and analytics for customer care performance Ensure alignment with agreed processes, conduct full testing, and provide detailed documentation for system development and releases. Manage upgrades, patches, and system enhancements with minimal disruption to operations. Coordinate with vendors and internal stakeholders for issue resolution, incident management, and SLA compliance. Ensure all systems are designed for high availability, with proactive alarms, monitoring, and failover capabilities. Support continuous integration with digital channels (mobile app, live chat, agent desktop) to enhance customer experience. IVR, Voice, and Routing Development Design, develop, and optimize Genesys IVR flows, skill-based routing, and multi-channel (voice, chat, and digital) routing strategies. Digital Contact Center Development Lead development and enhancement of live chat routing within Genesys, ensuring seamless escalation paths to agents. Integrate live chat functionality with the company's mobile app and web platforms to provide a unified digital customer experience. Contact Center Reporting &amp; Analytics Develop and optimize reporting solutions to support KPIs, operational insights, and customer experience metrics across both voice and digital. Operational Implementation Translate business and operational requirements (e.g., skill-based routing, agent allocation) into scalable technical solutions. Multi-site Contact Center Support Manage development for distributed environments, including location-based and geo-routing strategies across multiple sites. Dialler &amp; Campaign Management Design and implement auto-dialler solutions to support outbound campaigns. Contact Center Stack Development Own integration and development for WFM (Workforce Management), Call Recording, Agent Desktop, and other core CC technologies. Telephony &amp; Core Network Integration Implement SIP protocol integrations with the enterprise telecom and core network. Backend System Integrations Deliver seamless connections with CRM, billing, and enterprise applications to enable end-to-end customer journeys. Customer Care Change Enablement Deliver technology development for new operational models, products, and customer care process changes. AI &amp; Automation Enablement Integrate Speech-to-Text and Text-to-Speech engines into IVR and chatbots. Build IVR-driven NPS (Net Promoter Score) surveys to automate feedback collection. Operations 24/7 Operations &amp; On-Call Support &ndash; Lead continuous monitoring, incident response, and on-call activities to ensure uninterrupted availability of the contact center platform. Incident &amp; Problem Management &ndash; Investigate, resolve, and document system incidents; manage support tickets and escalate to vendors when required to ensure timely resolution. System Upgrades &amp; Maintenance &ndash; Plan, test, and execute platform upgrades, patches, and configuration changes with minimal business disruption. High Availability &amp; Monitoring &ndash; Design and implement alarms, dashboards, and proactive monitoring tools to detect and mitigate performance or availability issues. Vendor &amp; Stakeholder Coordination &ndash; Collaborate with technology vendors and internal stakeholders to ensure SLA compliance, root cause analysis, and continuous service improvement</b></p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Bachelor's in Computer Science, IT, or Engineering (Master's preferred).</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
Deep knowledge of Genesys PureEngage, omni-channel customer care, vendor management, telecom contact center operations</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
3-5 years in contact center technology, including at least 3 years in team leadership/management.</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
Innovation: Drive adoption of AI-driven routing, digital-first experiences, and predictive monitoring. Skills &amp; Abilities: Leadership, negotiation, communication, strategic planning, ability to manage large-scale projects.</p><p><b>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Analyst</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 05/Jan/2026, 3:13:04 AM</div></div>

Contact Center Systems Senior Principal Engineer. Customer and Partner Management

<div><div><b>Information Security Senior Analyst.Enterprise Security</b> <b>-</b> <b>(</b><b>240001AD</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
Responsible for developing and implementing Etisalat's information security program and security strategy to protect Etisalat&rsquo;s information assets and minimize risk</p><p><b>
Report To Position Name</b></p><p>
&bull; Support the Senior Team Leader Information Security/ Manager in implementing and developing the Information Security Program.&bull; Research and assist in the evaluation of products and technologies to protect Etisalat&rsquo;s Information Security assets and capable of evaluating products/technologies independently.&bull; Keep abreast of the latest threats and practices to address security exposures and threats and propose solutions.&bull; Perform penetration testing and auditing activities under the supervision of the Senior Team Leader Information Security/ Manager.&bull; Assist in the development and implementation of the information security awareness program.&bull; Lead incident handling, response and investigation activities.&bull; Perform application security related activities including integrating security throughout the application development lifecycle.&bull; Develop and review information security policies, standards, and guidelines under the supervision of the Senior Team Leader Information Security/ Manager.&bull; Perform other information security related duties as assigned (capable of working with minimal guidance and support).</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
&bull; University Degree in BSC in Communication Engineering or Computer Engineering&bull; Previous experience should be in one of the following areas: Network Security, Application Development, Information Security, System Administration&bull; Very Good Computer skills&bull; Fast learner and reader with the ability to understand diverse technologies&bull; Very Good in Arabic &amp; English (Reading, Writing &amp; Oral).</p><p><b><br>
QUALIFICATIONS_DESIRABLE</b></p><p>
Good knowledge of system administration, web application development, and auditing.</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
Minimum 4 years experience (with at least 18 months of information security experience)</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
N/A</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
&bull; Certified Information Systems Security Professional (CISSP).&bull; Certified Information Systems Auditor (CISA).&bull; ISO 27001 Lead Auditor.&bull; Penetration testing certifications.</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Senior Analyst</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 28/Dec/2025, 5:05:51 AM</div></div>

Information Security Senior Analyst.Enterprise Security

<div><div><b>Civil Work Supervisor.Network Management</b> <b>-</b> <b>(</b><b>250002YG</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
N/A</p><p><b>
Report To Position Name</b></p><ul><li>
controlling the preventive and corrective maintenance processes of the civil infrastructures&rsquo; network assets, in both aspects; technically and the commercially.</li><li>
Facilitate the access and core networks maintaining the healthy operation and optimum capacity, and to allow the network technology upgrading and expansions.</li><li>
Utilize and governance effectively and efficiently of all the external and internal resources i.e. (budgets, POs., .etc.), to enhance the access and core network civil infrastructure&rsquo;s performance.</li><li>
Ensure day-to-day network operations run smoothly and take actions that are in line with Etisalat&rsquo;s values &amp; vision, to maximize network sites availability KPIs.</li><li>
E2E governance control over the network assets dismantling and return process to Etisalat&rsquo;s stores.</li><li>
Assessment of the new project business cases feasibility technically and commercially.</li><li>
Performance governance of all the section KPIs. Both internally with the teams and externally with PMO and internal customers.<b> </b>Dashboard presentation preparation to top management in monthly basis</li></ul><div>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Bachelor Degree in related field</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
N/A</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><p>
Minimum 2 years experience</p><p><b>
EXPERIENCE_DESIRABLE</b></p><p></p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p></p><div><br>
</div></div><div><b>
Job</b><b>:</b> Supervisor</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div><b>
Job Posting</b><b>:</b> 24/Dec/2025, 2:52:05 AM</div></div>

Civil Work Supervisor.Network Management

<div><div><b>Front Office Network Senior Engineer.SO</b> <b>-</b> <b>(</b><b>250002YP</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><div><div><p><b>
Monitoring and Troubleshooting the fixed broadband network to ensure smooth availability and stability of company&rsquo;s network performance and internet service delivery to the customer.</b></p></div><br>
</div><p><b>
Report To Position Name</b></p><div><div><div>
&sect; 24/7/365 Network real-time monitoring for all Etisalat ISP Network Alarms, Events and Faults and take the proper action with concerned teams.</div><div>
&sect; Keeping all stakeholders notified of any experienced Network Failure</div><div>
&sect; Interfacing with Telecommunication Carriers to solve Transmission Link failures and Power failures to resolve service issues.</div><div>
&sect; Establish L1 support Function that deals and attempts to remedy Trouble Tickets on Etisalat ISP Network that have been appeared</div><div>
&sect; Escalating Cases that need involvement of Back Office level and follow-up on the progress.</div><div>
&sect; Follow and respect all Pre-defined times (as monitoring response, investigation, resolution) relevant to each Fault Management functions and sub-functions as per process KPIs</div><div>
&sect; Implement End-to-End Network TT management function (starting from problem appearance till final service restoration)</div><div>
&sect; Follow Trouble Ticket flow to ensure resolution within SLA.</div><div>
&sect; Act as single point of contact for Network Operations Center and it is the gateway for all Network Trouble Tickets.</div><div>
&sect; Create Network Incidents and execute first level troubleshooting to either restore the problem or forward to next level.</div><div>
&sect; Provide incident management service support for all network global outages &amp; take proper actions to handle, resolve and dispatch smoothly to the next level supporting functions.</div><div>
&sect; Interface with customer Support layers for notifying, receiving, updating &amp; resolving enterprise incidents.</div><div>
&sect; Assigning filed maintenance resource and handle the fault then takes the proper actions to resolve through interfacing direct with the onsite resource or dispatch smoothly to the next level supporting functions.</div><div>
&sect; Interfacing with Concerned Team regarding TE related issues like access Site Permissions after Working hours</div><div>
&sect; Monitoring and Supporting Etisalat Misr Gated Communities and Business Park Strategic Projects Operation that includes but not limited to initiating L1 function within ISP network segment, Escalating and follow up with Managed Service Mobile Teams, in addition to seeking the root cause.</div><div>
&sect; Monitoring and Troubleshooting IVPN Transmission Links issues and interfacing with local and international carries in addition to upstream providers to restore the strategic critical service.</div><div>
&sect; Follow up with different back office teams / FM for cases that needs their intervention in Gated Community cases.</div><div>
&sect; Troubleshooting MSAN global issues related to MSAN Cabinets, DSL/FTTH Interconnections and Enterprise Interconnections.</div><div>
&sect; Troubleshooting Microwave Peering Points with Etisalat Misr ISP through initiating L1 function within ISP network segment, Involving Network BO Teams if needed, coordinating with Enterprise BO / Managed Service Mobile Teams/ISP FM for the site joint visit to accelerate service recovery.</div><div>
&sect; Control the change management process end to end to ensure service availability after implementation.</div><div>
&sect; Record change management violations and escalate to his manager.</div><div>
&sect; Monitor the Network Equipment&rsquo;s performance and the traffic utilization using special tools to be updated with the network status for prompt actions when needed.</div></div></div><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Bachelor Degree in communications or computer science</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p><b>
Problem Solving:</b></p><ul><li> Strong problem solving and troubleshooting skills required.</li></ul><p><b>
Innovation:</b></p><ul><li> Assist in development of network operations dashboards, processes and procedures along with training programs and documentation.</li></ul><p><b>
Skills &amp; Abilities</b>:</p><p>
Situational Leadership, Negotiation &amp;Persuasion, Planning, Teamwork, Problem Solving, Communication, and Proactivity.</p><p><b>
EXPERIENCE_ESSENTIAL</b></p><ul><li> 2+ Years professional experience in Internet Service Provider/Vendor including 1-year experience in NOC.</li></ul><p><b>
EXPERIENCE_DESIRABLE</b></p><p></p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p></p><div><br>
</div></div><div><b>
Job</b><b>:</b> Sr. Engineer</div><div><b>
Organization</b><b>:</b> NOL Business Group</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 21/Dec/2025, 5:40:24 AM</div></div>

Front Office Network Senior Engineer.SO

Join Etisalat and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.