Abrar Admin

Extreme Towing

Role Summary We are seeking a reliable, high-energy Dispatcher / Office Administrator to serve as the backbone of our daily operations. This dual-role position requires someone who can handle the &quot;controlled chaos&quot; of emergency dispatching while maintaining a meticulous filing and billing system. You will be the primary link between our drivers, law enforcement, and customers in distress.Key ResponsibilitiesDispatch &amp; Coordination<ul><li>Emergency Response: Answer high-volume calls from motor clubs, law enforcement, and private customers with professionalism and empathy.</li><li>Driver Management: Coordinate and prioritize tow requests; relay accurate location and vehicle data to drivers via radio or dispatch software.</li><li>Logistics: Monitor driver locations to ensure timely arrivals and optimize routes for maximum efficiency.</li><li>Problem Solving: Adjust schedules on the fly to handle priority accidents or equipment breakdowns.</li></ul>Office Administration &amp; Compliance<ul><li>Records Management: Maintain organized digital and physical files for all tow tickets, impound records, and vehicle release forms.</li><li>Billing &amp; Invoicing: Process payments, manage motor club billing portals, and follow up on outstanding invoices.</li><li>Compliance: Ensure all documentation meets local and state regulatory requirements for impounded vehicles.</li><li>Customer Service: Assist walk-in customers with vehicle releases, ensuring all proper identification and fees are collected.</li></ul>Required Skills &amp; Qualifications<ul><li>Multi-Tasking Mastery: Ability to talk on the phone, type notes, and monitor a GPS map simultaneously.</li><li>Geographic Knowledge: Familiarity with local roads, highways, and landmarks to assist drivers with navigation.</li><li>Technical Proficiency: Comfortable with dispatch software (e.g., Beacon, Towbook), Microsoft Excel, and basic accounting software.</li><li>Communication: Strong verbal communication skills; ability to remain calm and assertive under pressure.</li><li>Availability: Must be willing to work a flexible schedule, which may include nights, weekends, or holidays depending on shift needs.</li></ul>Work Environment<ul><li>Fast-Paced: The environment can shift from quiet to high-intensity in seconds.</li><li>Detail-Oriented: Accuracy in filing is critical to avoid legal or financial errors regarding vehicle ownership.</li></ul>Benefits [Optional - Customize as needed]<ul><li>Competitive hourly wage plus overtime opportunities.</li><li>Health, Dental, and Vision insurance.</li><li>Paid Time Off (PTO).</li><li>Employee training on industry-specific software.</li></ul>Pay: From $20.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li></ul>Work Location: In person

Dispatcher / Office Administrator

Join Extreme Towing and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Extreme Towing

About Company

Dispatcher / Office Administrator