Dispatcher / Office Administrator

Role Summary We are seeking a reliable, high-energy Dispatcher / Office Administrator to serve as the backbone of our daily operations. This dual-role position requires someone who can handle the "controlled chaos" of emergency dispatching while maintaining a meticulous filing and billing system. You will be the primary link between our drivers, law enforcement, and customers in distress.

Key Responsibilities

Dispatch & Coordination

• Emergency Response: Answer high-volume calls from motor clubs, law enforcement, and private customers with professionalism and empathy.
• Driver Management: Coordinate and prioritize tow requests; relay accurate location and vehicle data to drivers via radio or dispatch software.
• Logistics: Monitor driver locations to ensure timely arrivals and optimize routes for maximum efficiency.
• Problem Solving: Adjust schedules on the fly to handle priority accidents or equipment breakdowns.

Office Administration & Compliance

• Records Management: Maintain organized digital and physical files for all tow tickets, impound records, and vehicle release forms.
• Billing & Invoicing: Process payments, manage motor club billing portals, and follow up on outstanding invoices.
• Compliance: Ensure all documentation meets local and state regulatory requirements for impounded vehicles.
• Customer Service: Assist walk-in customers with vehicle releases, ensuring all proper identification and fees are collected.

Required Skills & Qualifications

• Multi-Tasking Mastery: Ability to talk on the phone, type notes, and monitor a GPS map simultaneously.
• Geographic Knowledge: Familiarity with local roads, highways, and landmarks to assist drivers with navigation.
• Technical Proficiency: Comfortable with dispatch software (e.g., Beacon, Towbook), Microsoft Excel, and basic accounting software.
• Communication: Strong verbal communication skills; ability to remain calm and assertive under pressure.
• Availability: Must be willing to work a flexible schedule, which may include nights, weekends, or holidays depending on shift needs.

Work Environment

• Fast-Paced: The environment can shift from quiet to high-intensity in seconds.
• Detail-Oriented: Accuracy in filing is critical to avoid legal or financial errors regarding vehicle ownership.

Benefits [Optional - Customize as needed]

• Competitive hourly wage plus overtime opportunities.
• Health, Dental, and Vision insurance.
• Paid Time Off (PTO).
• Employee training on industry-specific software.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance

Work Location: In person