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Factor 31 FZE

Product Specialist &ndash; Ventum Cycling (Dubai)This isn&rsquo;t just another bike shop role. This is your chance to be part of the first Ventum store globally, representing one of the most performance-driven cycling brands in the world, right here in Dubai.We&rsquo;re looking for someone who lives and breathes cycling, understands premium products, and wants to be part of something bigger than a standard retail job. At Ventum, we don&rsquo;t just sell bikes &mdash; we build community, experiences, and long-term relationships.Who we&rsquo;re looking for You&rsquo;re someone who:<ul><li>Is genuinely passionate about cycling and endurance sports</li><li>Loves talking bikes, kit, tech, and performance</li><li>Thrives in a premium, customer-focused environment</li><li>Wants to grow with the brand and be part of the Ventum family</li><li>Takes pride in delivering an exceptional customer experience</li></ul>If you see yourself as more than &ldquo;sales staff&rdquo; and want to represent a global performance brand, you&rsquo;ll fit right in.What you&rsquo;ll be doing<ul><li>Driving sales across cycling retail, workshop services, bike fitting, and F&amp;B</li><li>Building strong relationships with customers and the wider cycling community</li><li>Delivering a premium, personalised in-store experience</li><li>Supporting Ventum community rides, events, and brand activations</li><li>Using CRM and tech tools to follow up customers and drive repeat business</li><li>Supporting store operations, stock standards, and SOPs</li><li>Creating content and supporting marketing activity during quieter periods</li></ul>You&rsquo;ll work closely with the Store Manager and the wider team to help grow the Ventum presence in the Middle East, while keeping standards high and the vibe positive.What we expect<ul><li>Strong sales mindset with a customer-first approach</li><li>Professional, proactive, and takes ownership</li><li>Comfortable working with tech, CRM systems, and reporting</li><li>Team player who contributes to culture, not just targets</li><li>Flexible, resilient, and ready to grow with a fast-moving brand</li></ul>Why Ventum?<ul><li>Be part of the first Ventum store globally</li><li>Work with a premium performance brand, not a generic bike shop</li><li>Join a tight-knit team that values culture, passion, and progression</li><li>Be involved in rides, events, launches, and community building</li><li>Grow your career alongside the brand as it expands</li></ul>If cycling isn&rsquo;t just a hobby for you, but part of who you are &mdash; we want to hear from you. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ROLE &amp; RESPONSIBILITIESJob Title: PRODUCT SPECIALISTDepartment: VENTUM &amp; Cycling/EnduranceReports To: Store ManagerThe Sales Specialist is responsible for driving sales, building customer relationships, and supporting the store's operations to enhance the brand's visibility and customer engagement in the Middle East. This role involves working closely with the Store Manager to achieve sales targets and provide a premium customer experience.Key Responsibilities:Sales and Customer Relationship Management:<ul><li>Drive sales to achieve store targets across Cycling Retail, Workshop, Bike Fitting, and F&amp;B functions.</li><li>Develop and nurture sales leads and existing customer relationships.</li><li>Provide exceptional customer service to create a premium and unique shopping experience.</li><li>Participate in and support VENTUM community events, including scheduled rides.</li></ul>Customer Experience Enhancement:<ul><li>Support initiatives to improve overall customer experience and foster brand loyalty.</li><li>Utilize Customer Relationship Management (CRM) systems and other tech tools to track customer interactions and drive repeat sales.</li><li>Proactively analyze customer data to identify opportunities for personalized service and targeted marketing efforts.</li><li>Gather and utilize customer feedback to inform product development and marketing strategies.</li><li>Ensure high standards of customer service and address any feedback to improve customer satisfaction.</li></ul>Store Operations Support:<ul><li>Assist the Store Manager in overall store management, including inventory control and store environment maintenance.</li><li>Implement and uphold best practices and SOPs as defined by the Store Manager.</li><li>Monitor and report on key store metrics such as revenue, footfall, sell-through rates, stock aging, replenishment, and customer inquiries.</li></ul>Brand Strategy and Marketing:<ul><li>Support the development and implementation of brand strategies to achieve business objectives.</li><li>Collaborate with the Marketing team to plan and execute marketing campaigns that increase brand awareness and drive store traffic.</li><li>Utilize downtime to create content for social media and other marketing channels to promote the VENTUM brand.</li></ul>Team Collaboration:<ul><li>Work closely with the Store Manager and other team members to ensure a collaborative and innovative work environment.</li><li>Participate in team meetings and contribute to the continuous improvement of store operations and customer service.</li></ul>Culture and Engagement:<ul><li>Actively contribute to the company culture by participating in company-wide initiatives and events.</li><li>Foster a positive work environment that encourages teamwork, innovation, and professional growth.</li><li>Embrace and promote the core values and mission of the company.</li></ul>Tech Savviness:<ul><li>Demonstrate proficiency with sales software, CRM systems, and other tech tools.</li><li>Show a willingness to learn and adapt to new technologies and systems that enhance sales and customer experience.</li><li>Utilize tech systems to streamline operations, track performance, and drive sales growth.</li></ul>Expectations:<ul><li>Demonstrate a strong sales acumen and a customer-centric approach.</li><li>Exhibit professionalism, ownership, and a proactive attitude in all tasks.</li><li>Work collaboratively with the team to achieve common goals.</li><li>Embrace the company&rsquo;s core values and demonstrate resilience in a dynamic work environment.</li><li>Show flexibility and adaptability in handling various sales and customer service scenarios.</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Do you have previous experience in cycling retail?</li><li>Do you have strong product knowledge across bikes, components, and accessories?</li><li>Do you have the ability to confidently sell complete bikes, upgrades, and accessories, not just advise on them?</li><li>Do you have a genuine passion for cycling?</li><li>Are you comfortable working in a premium retail environment?</li></ul>

Product Specialist – Ventum Cycling (Dubai)

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Product Specialist – Ventum Cycling (Dubai)