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Family Promise of Greater Cleveland

Position Overview: Family Promise of Greater Cleveland (FPGC) is seeking a skilled and motivated Case Manager Team Lead to support the delivery of high-quality, trauma-informed services for families, with a focus on young parents and young adults (YYA). This role blends direct service, program leadership, and staff support. The Team Lead will carry a caseload of YYA clients, serve as the primary representative for the Youth Homelessness Demonstration Program (YHDP), and provide day-to-day guidance and supervision to Resident Monitors. The Team Lead will also support the Housing and Supportive Services Supervisor in maintaining program quality, consistency, and alignment with FPGC&rsquo;s trauma-informed framework.This role requires one shift 12-8 or 1-9 per week (Tuesday and Wednesday rotating).Principal Duties and Responsibilities:Direct Service (Primary Function)<ul><li>Maintain a caseload of YYA clients, providing trauma-informed, client-centered case management from shelter through community integration</li><li>Develop and implement individualized service plans focused on housing stability, income growth, and long-term self-sufficiency</li><li>Coordinate wraparound services including behavioral health, education, employment, and life skills</li><li>Maintain consistent client engagement through regular meetings and follow-up</li><li>Program Leadership &ndash; YYA &amp; YHDP</li><li>Serve as the internal lead for YHDP implementation, ensuring fidelity to program goals and requirements</li><li>Represent FPGC in YHDP-related meetings, collaboratives, and community partnerships</li><li>Track and communicate outcomes, challenges, and trends related to YYA programming</li><li>Support the development and refinement of YYA-focused programming, including ACCESS, employment pathways, and engagement strategies</li></ul>Team Support &amp; Supervision (Resident Monitors)<ul><li>Provide day-to-day supervision, coaching, and support to Resident Monitors</li><li>Reinforce trauma-informed, safety-focused, and relationship-centered practices during evening operations</li><li>Support scheduling coordination, communication, and coverage needs in collaboration with leadership</li><li>Address immediate concerns or incidents and escalate as appropriate</li><li>Program Support &amp; Quality</li><li>Assist the Housing and Supportive Services Supervisor in monitoring service delivery and program consistency</li><li>Support onboarding and informal coaching of case managers, especially related to YYA engagement</li><li>Help identify program gaps, barriers, and opportunities for improvement</li><li>Ensure timely and accurate documentation in client records</li><li>Organizational Responsibilities</li><li>Participate in team meetings, case conferencing, and professional development</li><li>Support special initiatives, events, and agency priorities as needed</li><li>Uphold FPGC&rsquo;s mission, values, and Sanctuary commitments in all interactions</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in social work, human services, or related field (will consider experience in lieu of formal education)</li><li>Minimum three (3) years of experience in case management or a related field.</li><li>Strong understanding of issues related to homelessness, poverty, and family services.</li><li>Skills and Knowledge:</li><li>Knowledge of and interest in human services, especially poverty, homelessness, and unemployment.</li><li>Excellent interpersonal skills, including compassion and sensitivity to social issues.</li><li>Sound judgment and an ability to act quickly and professionally under pressure.</li><li>Ability to work as a team player and support clients and professional staff</li></ul>Compensation:<ul><li>Pay: $23.00 - $25.00 per hour</li><li>Eligible for Medical, Dental, Vision, STD, LTD, EAP, Life Insurance, 403b</li><li>On-going professional development</li></ul>Generous PTO and Self-care time packagePay: $23.00 - $25.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Based on the job description, what days will you be required to work a 12-8 or 1-9 shift rotating week to week? </li></ul>Work Location: In person

Case Management Team Lead (Requires one evening shift T or W)

Join Family Promise of Greater Cleveland and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Family Promise of Greater Cleveland

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Case Management Team Lead (Requires one evening shift T or W)