Case Management Team Lead (Requires one evening shift T or W)

Position Overview: Family Promise of Greater Cleveland (FPGC) is seeking a skilled and motivated Case Manager Team Lead to support the delivery of high-quality, trauma-informed services for families, with a focus on young parents and young adults (YYA). This role blends direct service, program leadership, and staff support. The Team Lead will carry a caseload of YYA clients, serve as the primary representative for the Youth Homelessness Demonstration Program (YHDP), and provide day-to-day guidance and supervision to Resident Monitors. The Team Lead will also support the Housing and Supportive Services Supervisor in maintaining program quality, consistency, and alignment with FPGC’s trauma-informed framework.

This role requires one shift 12-8 or 1-9 per week (Tuesday and Wednesday rotating).

Principal Duties and Responsibilities:

Direct Service (Primary Function)

• Maintain a caseload of YYA clients, providing trauma-informed, client-centered case management from shelter through community integration
• Develop and implement individualized service plans focused on housing stability, income growth, and long-term self-sufficiency
• Coordinate wraparound services including behavioral health, education, employment, and life skills
• Maintain consistent client engagement through regular meetings and follow-up
• Program Leadership – YYA & YHDP
• Serve as the internal lead for YHDP implementation, ensuring fidelity to program goals and requirements
• Represent FPGC in YHDP-related meetings, collaboratives, and community partnerships
• Track and communicate outcomes, challenges, and trends related to YYA programming
• Support the development and refinement of YYA-focused programming, including ACCESS, employment pathways, and engagement strategies

Team Support & Supervision (Resident Monitors)

• Provide day-to-day supervision, coaching, and support to Resident Monitors
• Reinforce trauma-informed, safety-focused, and relationship-centered practices during evening operations
• Support scheduling coordination, communication, and coverage needs in collaboration with leadership
• Address immediate concerns or incidents and escalate as appropriate
• Program Support & Quality
• Assist the Housing and Supportive Services Supervisor in monitoring service delivery and program consistency
• Support onboarding and informal coaching of case managers, especially related to YYA engagement
• Help identify program gaps, barriers, and opportunities for improvement
• Ensure timely and accurate documentation in client records
• Organizational Responsibilities
• Participate in team meetings, case conferencing, and professional development
• Support special initiatives, events, and agency priorities as needed
• Uphold FPGC’s mission, values, and Sanctuary commitments in all interactions

Qualifications:

• Bachelor’s degree in social work, human services, or related field (will consider experience in lieu of formal education)
• Minimum three (3) years of experience in case management or a related field.
• Strong understanding of issues related to homelessness, poverty, and family services.
• Skills and Knowledge:
• Knowledge of and interest in human services, especially poverty, homelessness, and unemployment.
• Excellent interpersonal skills, including compassion and sensitivity to social issues.
• Sound judgment and an ability to act quickly and professionally under pressure.
• Ability to work as a team player and support clients and professional staff

Compensation:

• Pay: $23.00 - $25.00 per hour
• Eligible for Medical, Dental, Vision, STD, LTD, EAP, Life Insurance, 403b
• On-going professional development

Generous PTO and Self-care time package

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Application Question(s):

• Based on the job description, what days will you be required to work a 12-8 or 1-9 shift rotating week to week?

Work Location: In person