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FEITIAN TECHNOLOGIES US, INC

Overview FEITIAN US is seeking a highly organized Order &amp; Logistics Specialist to manage the full lifecycle of customer orders&mdash;from order entry and coordination with sales, through inventory planning, picking/packing, and shipment for both domestic and international customers. This role sits in the US office (not only in the warehouse) and requires strong communication, data accuracy, and ownership of day-to-day operations to ensure orders are fulfilled on time and in full.You will work closely with our sales/marketing, accounting/finance, 3PL, and HQ teams to:<ul><li>Process and monitor customer purchase orders</li><li>Manage inventory levels in US and HQ locations</li><li>Coordinate domestic and international shipments and resolve logistics issues</li></ul>Key Responsibilities1) Order Processing &amp; Customer Support<ul><li>Receive, review, and enter customer purchase orders into the ERP/Order Management system.</li><li>Verify pricing, terms, product availability, and shipping instructions with sales and customers.</li><li>Provide order confirmations, lead times, and shipping updates to customers and internal teams.</li><li>Coordinate with Sales, Engineer, Finance to resolve order discrepancies, backorders, or special requests.</li></ul>2) Inventory Management<ul><li>Manage and maintain accurate inventory records for FEITIAN products at US locations.</li><li>Monitor inventory levels, anticipate shortages, and propose replenishment or transfer plans.</li><li>Perform regular inventory checks/reconciliations and support cycle counts/annual physical counts.</li><li>Prepare basic inventory reports (on-hand, in-transit, reserved for orders) for management review.</li></ul>3) Order Fulfillment &amp; Shipping (Domestic &amp; International)<ul><li>Coordinate with 3PL to ensure accurate picking, packing, and labeling of orders.</li><li>Oversee domestic and international shipment arrangements, including carrier bookings and scheduling.</li><li>Prepare and review shipping and export documents, such as:</li><li>Bill of Lading / Air Waybill</li><li>Commercial Invoice</li><li>Packing List</li><li>COO and other compliance documents as required</li><li>Manage customs clearance process and ensure compliance with international shipping regulations.</li><li>Track and trace shipments; proactively communicate any delays and drive issue resolution with carriers, 3PL, and customers.</li></ul>4) Operations &amp; Continuous Improvement<ul><li>Maintain and improve order, shipping, and inventory processes to enhance accuracy and efficiency.</li><li>Identify and escalate recurring issues (shipping, system, or process) and suggest practical improvements.</li><li>Support other operational activities as needed for the FEITIAN US office.</li></ul>Qualifications &amp; Skills<ul><li>Strong experience in order processing, logistics coordination, and inventory management, ideally in a technology or hardware company.</li><li>Solid understanding of domestic and international shipping practices, including customs documentation and compliance.</li><li>Proficient in MS Office (especially Excel); experience with ERP or inventory management systems is strongly preferred.</li><li>Excellent written and verbal communication skills; comfortable working with customers, HQ, and cross-functional teams.</li><li>Highly organized, detail-oriented, and accurate with data and documentation.</li><li>Ability to manage multiple orders and priorities in a fast-paced environment.</li><li>Strong problem-solving skills with a customer-focused mindset and sense of ownership.</li></ul>Education &amp; Experience<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Supply Chain, Logistics, or related field preferred (or equivalent experience).</li><li>2+ years of experience in order management, logistics, or supply chain operations (international experience a plus).</li><li>Familiarity with logistics/shipping software and inventory management tools.</li></ul>Job Types: Full-time, Part-time, ContractPay: $24.00 - $28.00 per hourExpected hours: 25 &ndash; 40 per weekBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Order & Shipping Specialist

Join FEITIAN TECHNOLOGIES US, INC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FEITIAN TECHNOLOGIES US, INC

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Order & Shipping Specialist