Order & Shipping Specialist

Overview
FEITIAN US is seeking a highly organized Order & Logistics Specialist to manage the full lifecycle of customer orders—from order entry and coordination with sales, through inventory planning, picking/packing, and shipment for both domestic and international customers. This role sits in the US office (not only in the warehouse) and requires strong communication, data accuracy, and ownership of day-to-day operations to ensure orders are fulfilled on time and in full.

You will work closely with our sales/marketing, accounting/finance, 3PL, and HQ teams to:

• Process and monitor customer purchase orders
• Manage inventory levels in US and HQ locations
• Coordinate domestic and international shipments and resolve logistics issues

Key Responsibilities

1) Order Processing & Customer Support

• Receive, review, and enter customer purchase orders into the ERP/Order Management system.
• Verify pricing, terms, product availability, and shipping instructions with sales and customers.
• Provide order confirmations, lead times, and shipping updates to customers and internal teams.
• Coordinate with Sales, Engineer, Finance to resolve order discrepancies, backorders, or special requests.

2) Inventory Management

• Manage and maintain accurate inventory records for FEITIAN products at US locations.
• Monitor inventory levels, anticipate shortages, and propose replenishment or transfer plans.
• Perform regular inventory checks/reconciliations and support cycle counts/annual physical counts.
• Prepare basic inventory reports (on-hand, in-transit, reserved for orders) for management review.

3) Order Fulfillment & Shipping (Domestic & International)

• Coordinate with 3PL to ensure accurate picking, packing, and labeling of orders.
• Oversee domestic and international shipment arrangements, including carrier bookings and scheduling.
• Prepare and review shipping and export documents, such as:
• Bill of Lading / Air Waybill
• Commercial Invoice
• Packing List
• COO and other compliance documents as required
• Manage customs clearance process and ensure compliance with international shipping regulations.
• Track and trace shipments; proactively communicate any delays and drive issue resolution with carriers, 3PL, and customers.

4) Operations & Continuous Improvement

• Maintain and improve order, shipping, and inventory processes to enhance accuracy and efficiency.
• Identify and escalate recurring issues (shipping, system, or process) and suggest practical improvements.
• Support other operational activities as needed for the FEITIAN US office.

Qualifications & Skills

• Strong experience in order processing, logistics coordination, and inventory management, ideally in a technology or hardware company.
• Solid understanding of domestic and international shipping practices, including customs documentation and compliance.
• Proficient in MS Office (especially Excel); experience with ERP or inventory management systems is strongly preferred.
• Excellent written and verbal communication skills; comfortable working with customers, HQ, and cross-functional teams.
• Highly organized, detail-oriented, and accurate with data and documentation.
• Ability to manage multiple orders and priorities in a fast-paced environment.
• Strong problem-solving skills with a customer-focused mindset and sense of ownership.

Education & Experience

• Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred (or equivalent experience).
• 2+ years of experience in order management, logistics, or supply chain operations (international experience a plus).
• Familiarity with logistics/shipping software and inventory management tools.

Job Types: Full-time, Part-time, Contract

Pay: $24.00 - $28.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person