Qureos Mentor

Fidelis Technologies Pvt Ltd

Key Responsibilities:<ul><li>Handle customer queries via email, chat, and phone in French and English.</li><li>Provide accurate information and solutions to customers regarding products, services, orders, and account issues.</li><li>Troubleshoot technical or service-related problems and escalate complex cases when necessary.</li><li>Maintain customer interaction records and update CRM systems accurately.</li><li>Ensure prompt follow-ups and issue resolution within defined SLAs.</li><li>Collaborate with internal teams (technical, logistics, finance, etc.) to ensure seamless support delivery.</li><li>Translate customer feedback and insights into actionable suggestions for improving service.</li><li>Uphold company policies and maintain confidentiality of customer data.</li></ul>Job Types: Full-time, PermanentPay: &#8377;11,220.68 - &#8377;100,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

French Customer Support Executive

Join Fidelis Technologies Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Fidelis Technologies Pvt Ltd

ABOUT_COMPANY

French Customer Support Executive