French Customer Support Executive

Key Responsibilities:

• Handle customer queries via email, chat, and phone in French and English.
• Provide accurate information and solutions to customers regarding products, services, orders, and account issues.
• Troubleshoot technical or service-related problems and escalate complex cases when necessary.
• Maintain customer interaction records and update CRM systems accurately.
• Ensure prompt follow-ups and issue resolution within defined SLAs.
• Collaborate with internal teams (technical, logistics, finance, etc.) to ensure seamless support delivery.
• Translate customer feedback and insights into actionable suggestions for improving service.
• Uphold company policies and maintain confidentiality of customer data.

Job Types: Full-time, Permanent

Pay: ₹11,220.68 - ₹100,000.00 per month

Benefits:

• Health insurance

Work Location: In person