Customer Support Executive (CSE)

Customer Support / Student Support Executive (Male)

Working Hours: 11:00 AM to 8:00 PM (Monday to Saturday)

About Law Prep Tutorial:

Law Prep Tutorial is India’s leading institute for CLAT and Law Entrance Exam preparation. With over two decades of excellence, we have guided thousands of aspirants to secure admissions in top NLUs and Law Universities across India.

Role Overview:

We are looking for a Male Customer/Student Support Executive who will act as the first point of contact for our students, providing them with prompt assistance, resolving their queries, and ensuring a smooth academic and service experience throughout their journey with Law Prep.

Key Responsibilities:

· Handle inbound and outbound calls, emails, and chat queries from students and parents.

· Assist students with class schedules, login or portal access, and academic support requirements.

· Coordinate with academic, technical, and operations teams to resolve student concerns efficiently.

· Maintain detailed records of student interactions and follow-up actions.

· Provide regular updates and reminders about classes, tests, and other academic activities.

· Ensure timely resolution of complaints and feedback management.

· Support counselors and academic teams in maintaining student satisfaction and retention.

· Maintain a professional and empathetic tone in all communication.

Required Skills and Qualifications:

· Bachelor’s degree (any stream).

· 1–3 years of experience in customer/student support preferred (ed-tech/education background is a plus).

· Excellent communication skills in English and Hindi.

· Proficiency in MS Office, Google Sheets, and CRM tools.

· Strong problem-solving and coordination skills.

· Ability to work independently and handle pressure with a positive attitude.

Preferred Candidate:

· Male candidate (as per role requirement).

· Energetic, punctual, and comfortable managing student interactions both online and offline.

· Must possess good interpersonal skills and a student-first mindset.

Compensation:

Competitive salary as per industry standards.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

• Are you comfortable using CRM or ticketing tools? Which ones have you used?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Location:

• Jodhpur city, Rajasthan (Preferred)

Work Location: In person