Customer Care Advocate

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Position Summary:

As a Customer Care Advocate, you are passionate about customer service and resolving issues to deliver a great customer experience every time! You are excited about working in a environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers. You will manage the facilitation of contract requests, allowing Rockwell Automation to meet the urgent demands of our global customers. Additionally, you will be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.

You will report to the Customer Care TechConnect EMEA Supervisor and have a hybrid schedule working in Noida or Pune, India.

Your Responsibilities:

• Create new quotes and renewal quotes
• Prepare technical support contracts “TechConnect” observing customers' needs
• Handle customer inquiries
• Enter and verify customer orders and contracts
• Manage service tickets
• Maintain customers' software database
• Assure the accuracy of data
• Communicate with partners
• Report continuous improvement opportunities
• Participate in projects

The Essentials - You Will Have:

• Minimum 4-6 Years of experience.
• Fluent in English - verbal and written
• Bachelor's degree or higher
• Customer-focused providing the best customer service
• Advanced problem-solving abilities with a focused mindset
• Proficient in Time management
• Experience handling support requests from a variety of different channels in Fast-paced and demanding work settings
• Solution-oriented and problem solving approach
• Team player demonstrate ethical and positive behaviour
• Work with different types of customer profiles, adapt to different level of audience when communicating whilst working with multiple departments in a multicultural organisation
• Knowledge of Microsoft Office

The Preferred - You Might Also Have:

• Knowledge of SAP
• Experience with Order to Cash (O2C) processes
• Experience in a customer service environment
• Previous Shared Service Centre experience
• Willingness to collaborate with team and provide feedback

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programmes with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalised wellbeing programmes through our OnTrack programme
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid or #LI-AE1

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.