Qureos Mentor

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Required Competencies<ul><li>Minimum 5+ years of related experience with applicable certifications</li><li>ITIL foundation certification and/or training (Preferred)</li></ul>Responsibilities:<ul><li>Assist college staff, faculty, and students with various software applications, including word processing, spreadsheets, presentations, web apps, anti-virus, and college-specific business applications on different platforms.</li><li>Perform technical and administrative work for personal device and workstation installations.</li><li>Install new hardware and software, update computer software, and upgrade hardware and systems.</li><li>Train end users in equipment and software usage.</li><li>Troubleshoot and resolve issues with user devices and peripherals across college campuses.</li><li>Evaluate products for compatibility, expandability, and ease of use.</li><li>Provide technical telephone support for internal and external end users.</li><li>Use the Information Technology Service Management (ITSM) system to log and track incidents, resolving assigned tasks promptly.</li><li>Continuously assess and recommend improvements in IT solutions and support.</li><li>Monitor hardware, software, and system performance metrics.</li><li>Maintain a proactive approach to IT support and improvement.</li></ul>Job Types: Full-time, PermanentPay: QAR4,000.00 per monthExperience:<ul><li>IT Support: 5 years (Required)</li></ul>License/Certification:<ul><li>ITIL Foundation certificate (Preferred)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

IT Support Engineer

Required Competencies:<ul><li>Bachelor's degree in an IT-related field</li><li>Minimum 5+ years of related experience with applicable certifications</li><li>ITIL foundation certification and/or training (Preferred)</li></ul>IT Support EngineerResponsibilities:<ul><li>Provide first-level support to faculty, students, and staff.</li><li>Assist college staff, faculty, and students with various software applications, including word processing, spreadsheets, presentations, web apps, anti-virus, and college-specific business applications on different platforms.</li><li>Perform technical and administrative work for personal device and workstation installations.</li><li>Diagnose and resolve end-user-reported incidents, including hardware and software requirements.</li><li>Install new hardware and software, update computer software, and upgrade hardware and systems.</li><li>Train end users in equipment and software usage.</li><li>Troubleshoot and resolve issues with user devices and peripherals across college campuses.</li><li>Prepare progress reports for all work performed.</li><li>Evaluate products for compatibility, expandability, and ease of use.</li><li>Resolve logged errors promptly.</li><li>Provide technical telephone support for internal and external end users.</li><li>Use the Information Technology Service Management (ITSM) system to log and track incidents, resolving assigned tasks promptly.</li><li>Collaborate closely with second and third levels of the support team.</li><li>Perform general maintenance tasks.</li><li>Continuously assess and recommend improvements in IT solutions and support.</li><li>Monitor hardware, software, and system performance metrics.</li><li>Maintain a proactive approach to IT support and improvement.</li><li>Foster a culture of collaboration and accountability within the IT support team.</li></ul>Job Types: Full-time, PermanentPay: QAR4,000.00 - QAR5,500.00 per monthExperience:<ul><li>IT Support: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>ITIL Foundation certificate (Preferred)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

IT Support Engineer - Bilingual Arabic Speaker

Join finansquare and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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IT Support Engineer

IT Support Engineer - Bilingual Arabic Speaker