Qureos Mentor

FIRE BIRD INSTITIUE OF RESEARCH MANAGEMENT

Job Title: Senior Operations ManagerDepartment: Operations/Administration Reports To: DirectorPosition Summary:The Senior Operations Manager is responsible for overseeing the day-to-day operations of the Firebird Institute of Research In Management College, ensuring the effective and efficient execution of educational and administrative services. The role involves managing both academic and non-academic operations, ensuring that all activities support the college&rsquo;s mission, enhance the student experience, and contribute to the institution&rsquo;s growth and excellence.Key Responsibilities:<ul><li>Operational Management:</li><li>Oversee the smooth functioning of administrative and academic operations, including timetabling, student enrollment, admissions, and examinations.</li><li>Ensure that operational processes are streamlined for efficiency, from faculty onboarding to resource management.</li><li>Coordinate between departments to ensure that academic programs, events, and activities are delivered without interruption.</li><li>Manage and improve day-to-day operations of the campus, including classrooms, IT infrastructure, libraries, and other student facilities.</li><li>Academic Support:</li><li>Work closely with the academic team to ensure that the programs are aligned with the institution&rsquo;s objectives and are being delivered effectively.</li><li>Assist in the development and execution of academic calendars, exam schedules, and other critical timelines.</li><li>Ensure that students have access to necessary academic resources such as lecture halls, study materials, and faculty support.</li><li>Budgeting and Financial Management:</li><li>Prepare, manage, and monitor the department&rsquo;s budget, ensuring cost-effective management of resources.</li><li>Implement cost-saving initiatives without compromising the quality of academic delivery or student services.</li><li>Oversee procurement and allocation of resources (books, materials, etc.) needed for academic programs.</li><li>Faculty and Staff Coordination:</li><li>Collaborate with faculty and administrative staff to ensure smooth operational workflows.</li><li>Support faculty recruitment, onboarding, and professional development programs.</li><li>Resolve issues or conflicts involving faculty, staff, or students in an efficient and timely manner.</li><li>Student Services and Experience:</li><li>Ensure that students&rsquo; needs are met, providing them with appropriate support for academic and extracurricular activities.</li><li>Oversee student services such as counseling, career support, placements, and extra-curricular activities.</li><li>Ensure smooth functioning of hostel facilities, student events, and campus life.</li><li>Process Improvement and Compliance:</li><li>Identify opportunities for process improvements in areas like admissions, registration, academic performance tracking, and student feedback.</li><li>Ensure that the college adheres to all relevant regulatory requirements, accreditation standards, and quality assurance processes.</li><li>Implement continuous improvements to ensure the institution remains competitive in terms of student experience and academic outcomes.</li><li>Strategic Planning and Growth:</li><li>Collaborate with the leadership team to develop long-term strategic plans for operational excellence and institutional growth.</li><li>Analyze trends in education, particularly in business management programs, and propose relevant strategies for the college.</li><li>Play a role in developing new initiatives or partnerships to support the college&rsquo;s goals, including corporate tie-ups, internships, and research collaborations.</li><li>Event Management:</li><li>Organize and manage key events such as orientation programs, guest lectures, conferences, workshops, and alumni gatherings.</li><li>Ensure that events are executed seamlessly, with attention to details like logistics, guest management, and post-event evaluation.</li><li>Technology and Infrastructure Management:</li><li>Ensure that the college&rsquo;s IT infrastructure supports operational needs, including learning management systems (LMS), student databases, and communication platforms.</li><li>Work with IT teams to manage and upgrade software tools and technologies for both academic and administrative purposes.</li><li>Ensure that the physical campus infrastructure (classrooms, auditoriums, libraries, etc.) is well-maintained and ready for use.</li></ul>Skills and Qualifications:<ul><li>Education:</li><li>A Bachelor&rsquo;s degree in any field (preferably in Management, Business Administration, or Operations) is required.</li><li>Experience:</li><li>Minimum of 2&ndash;3 years of experience in operations management, ideally in the higher education sector or in a corporate environment.</li><li>Prior experience in managing academic institutions is a strong plus.</li><li>Experience with budgeting, process optimization, and resource management.</li><li>Skills:</li><li>Leadership: Ability to lead and manage cross-functional teams, including academic and administrative staff.</li><li>Communication: Strong interpersonal and communication skills to work with faculty, staff, students, and external stakeholders.</li><li>Project Management: Proficiency in planning, executing, and monitoring projects, with an emphasis on academic events, curriculum delivery, and operational improvements.</li><li>Problem Solving: Ability to troubleshoot issues and find innovative solutions to improve operations.</li><li>Technology Proficiency: Familiarity with learning management systems (LMS), enterprise resource planning (ERP) software, and other operational tools commonly used in education.</li><li>Analytical Skills: Ability to analyze data and make data-driven decisions to improve operational efficiency.</li><li>Other:</li><li>Strong knowledge of educational policies, regulatory guidelines, and industry best practices in the higher education space.</li><li>Ability to manage multiple priorities in a fast-paced and dynamic environment.</li></ul>Work Environment:<ul><li>Full-time, office-based position on the college campus.</li><li>Some flexibility to work during weekends or evenings for events, meetings, or administrative needs.</li><li>Opportunity to contribute to the continuous development of an academic institution and its student body.</li></ul>Salary:<ul><li>Competitive salary based on experience and qualifications.</li></ul>Key Performance Indicators (KPIs):<ul><li>Operational Efficiency: Reduced time for administrative processes (admissions, registration, etc.), cost savings in operations, and streamlined resource allocation.</li><li>Student Satisfaction: Positive feedback from students regarding academic support, facilities, and overall campus life.</li><li>Academic Excellence: Improved delivery of academic programs, high faculty and student engagement, and successful event execution.</li><li>Strategic Growth: Successful implementation of new programs, partnerships, and operational improvements that contribute to the college&rsquo;s growth.</li></ul>Job Type: Full-timePay: From ₹45,000.00 per monthWork Location: In person

Senior Operations Manager

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FIRE BIRD INSTITIUE OF RESEARCH MANAGEMENT

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Senior Operations Manager