Senior Operations Manager

Job Title: Senior Operations Manager

Department: Operations/Administration
Reports To: Director

Position Summary:

The Senior Operations Manager is responsible for overseeing the day-to-day operations of the Firebird Institute of Research In Management College, ensuring the effective and efficient execution of educational and administrative services. The role involves managing both academic and non-academic operations, ensuring that all activities support the college’s mission, enhance the student experience, and contribute to the institution’s growth and excellence.

Key Responsibilities:

• Operational Management:
• Oversee the smooth functioning of administrative and academic operations, including timetabling, student enrollment, admissions, and examinations.
• Ensure that operational processes are streamlined for efficiency, from faculty onboarding to resource management.
• Coordinate between departments to ensure that academic programs, events, and activities are delivered without interruption.
• Manage and improve day-to-day operations of the campus, including classrooms, IT infrastructure, libraries, and other student facilities.
• Academic Support:
• Work closely with the academic team to ensure that the programs are aligned with the institution’s objectives and are being delivered effectively.
• Assist in the development and execution of academic calendars, exam schedules, and other critical timelines.
• Ensure that students have access to necessary academic resources such as lecture halls, study materials, and faculty support.
• Budgeting and Financial Management:
• Prepare, manage, and monitor the department’s budget, ensuring cost-effective management of resources.
• Implement cost-saving initiatives without compromising the quality of academic delivery or student services.
• Oversee procurement and allocation of resources (books, materials, etc.) needed for academic programs.
• Faculty and Staff Coordination:
• Collaborate with faculty and administrative staff to ensure smooth operational workflows.
• Support faculty recruitment, onboarding, and professional development programs.
• Resolve issues or conflicts involving faculty, staff, or students in an efficient and timely manner.
• Student Services and Experience:
• Ensure that students’ needs are met, providing them with appropriate support for academic and extracurricular activities.
• Oversee student services such as counseling, career support, placements, and extra-curricular activities.
• Ensure smooth functioning of hostel facilities, student events, and campus life.
• Process Improvement and Compliance:
• Identify opportunities for process improvements in areas like admissions, registration, academic performance tracking, and student feedback.
• Ensure that the college adheres to all relevant regulatory requirements, accreditation standards, and quality assurance processes.
• Implement continuous improvements to ensure the institution remains competitive in terms of student experience and academic outcomes.
• Strategic Planning and Growth:
• Collaborate with the leadership team to develop long-term strategic plans for operational excellence and institutional growth.
• Analyze trends in education, particularly in business management programs, and propose relevant strategies for the college.
• Play a role in developing new initiatives or partnerships to support the college’s goals, including corporate tie-ups, internships, and research collaborations.
• Event Management:
• Organize and manage key events such as orientation programs, guest lectures, conferences, workshops, and alumni gatherings.
• Ensure that events are executed seamlessly, with attention to details like logistics, guest management, and post-event evaluation.
• Technology and Infrastructure Management:
• Ensure that the college’s IT infrastructure supports operational needs, including learning management systems (LMS), student databases, and communication platforms.
• Work with IT teams to manage and upgrade software tools and technologies for both academic and administrative purposes.
• Ensure that the physical campus infrastructure (classrooms, auditoriums, libraries, etc.) is well-maintained and ready for use.

Skills and Qualifications:

• Education:
• A Bachelor’s degree in any field (preferably in Management, Business Administration, or Operations) is required.
• Experience:
• Minimum of 2–3 years of experience in operations management, ideally in the higher education sector or in a corporate environment.
• Prior experience in managing academic institutions is a strong plus.
• Experience with budgeting, process optimization, and resource management.
• Skills:
• Leadership: Ability to lead and manage cross-functional teams, including academic and administrative staff.
• Communication: Strong interpersonal and communication skills to work with faculty, staff, students, and external stakeholders.
• Project Management: Proficiency in planning, executing, and monitoring projects, with an emphasis on academic events, curriculum delivery, and operational improvements.
• Problem Solving: Ability to troubleshoot issues and find innovative solutions to improve operations.
• Technology Proficiency: Familiarity with learning management systems (LMS), enterprise resource planning (ERP) software, and other operational tools commonly used in education.
• Analytical Skills: Ability to analyze data and make data-driven decisions to improve operational efficiency.
• Other:
• Strong knowledge of educational policies, regulatory guidelines, and industry best practices in the higher education space.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.

Work Environment:

• Full-time, office-based position on the college campus.
• Some flexibility to work during weekends or evenings for events, meetings, or administrative needs.
• Opportunity to contribute to the continuous development of an academic institution and its student body.

Salary:

• Competitive salary based on experience and qualifications.

Key Performance Indicators (KPIs):

• Operational Efficiency: Reduced time for administrative processes (admissions, registration, etc.), cost savings in operations, and streamlined resource allocation.
• Student Satisfaction: Positive feedback from students regarding academic support, facilities, and overall campus life.
• Academic Excellence: Improved delivery of academic programs, high faculty and student engagement, and successful event execution.
• Strategic Growth: Successful implementation of new programs, partnerships, and operational improvements that contribute to the college’s growth.

Job Type: Full-time

Pay: From ₹45,000.00 per month

Work Location: In person