Qureos Mentor

First Centennial Title Company

Job Summary:The Customer Service Representative (CSR) in the Title Department is responsible for delivering excellent customer service by assisting clients, real estate professionals, lenders, and internal staff with title-related inquiries. This role involves handling incoming requests, gathering and verifying property information, processing title orders, and ensuring the timely and accurate delivery of title products. The CSR serves as a key liaison between clients and the title production team, helping to ensure smooth and efficient real estate transactions.Key Responsibilities:<ul><li>Receive and respond to customer inquiries via phone, email, or in-person regarding title orders and services.</li><li>Review and verify property details, legal descriptions, and supporting documents.</li><li>Coordinate with title officers, escrow officers, real estate agents, lenders, and other parties as needed.</li><li>Maintain accurate and up-to-date records in title software systems and CRM.</li><li>Ensure all customer interactions reflect a high level of professionalism, accuracy, and responsiveness.</li><li>Assist with CRM Reports including excel spread sheets</li><li>Perform general administrative duties as required (e.g., filing, scanning, document preparation).</li></ul>Qualifications:<ul><li>Education: High school diploma or equivalent (required); college degree or relevant coursework (preferred).</li><li>Experience:</li><li>1&ndash;2 years of customer service experience, preferably in the real estate, title insurance, or mortgage industry.</li><li>Familiarity with title and escrow processes is a strong plus.</li></ul>*<ul><li>Skills and Competencies:</li><li>Excellent verbal and written communication skills.</li><li>Strong attention to detail and organizational skills.</li><li>Ability to multitask and prioritize in a fast-paced environment.</li><li>Proficiency with Microsoft Office (Word, Outlook, Excel) experience with title software (e.g., SoftPro, ResWare, RamQuest) is a plus.</li><li>Strong problem-solving skills and a commitment to customer satisfaction.</li><li>Professional demeanor and strong interpersonal skills.</li><li>Supporting Marketing Projects with weekly data, printing projects, and promo items</li></ul>Job Type: Full-timePay: $21.00 - $35.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Reno, NV 89519 (Preferred)</li></ul>Ability to Relocate:<ul><li>Reno, NV 89519: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Service Representative

Join First Centennial Title Company and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

First Centennial Title Company

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Customer Service Representative