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Five Star Technology Solutions

<div><p><b>Onsite Technician</b></p>
<p>The primary focus of this position is to provide daily onsite technical support for end-users, including students, teachers, support staff, and school administrators of a local school district.</p>
<p>The individual in this highly visible position must possess excellent communication and troubleshooting skills while prioritizing requests and remaining adaptable to a dynamic K-12 environment. Responsibilities and requirements include but are not limited to the following:</p>
<p>Responsibilities and Expectations</p>
<ul><li><div>Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students.</div>
</li><li><div><div>Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year</div>
</div></li><li><div>Perform computer imaging and software installations and maintain/repair technology inventory.</div>
</li><li><div>Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc.</div>
</li><li><div>Work within our ticketing system to maintain detailed troubleshooting notes and escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved</div>
</li><li><div>Collaborate with Onsite Services Leadership and Client Experience team to ensure clear communication with school personnel regarding the status of tickets, projects, and other important technology updates and changes</div>
</li><li><div>Upholding Five Star quality of service onsite while also actively participating virtually in weekly 1-on-1s with Five Star leadership, monthly Onsite Services team meetings, and company learning events</div>
</li></ul><h1 class="jobSectionHeader"><b>A successful Onsite Technician has&hellip;</b></h1>
<ul><li><div>Experience with troubleshooting hardware, software, and connectivity issues</div>
</li><li><div>A problem-solving mind, finding innovative solutions and seeing all pieces of the puzzle</div>
</li><li><div>A customer service background and excellent communication skills</div>
</li><li><div>An organized physical work area, as well as well-maintained virtual workspace utilizing Slack and Google tools</div>
</li><li><div>A growth mindset that is eager to learn and the ambition to pursue further education through certifications like CompTIA A+, Security+, or Network+, as well as staying up-to-date with the latest trends and news in the technology industry</div>
</li><li><div>The ability to work effectively in both a team environment and independently</div>
</li><li><div>The ability to lift and move computers and other potentially heavy technology hardware</div>
</li><li><div>A driver&rsquo;s license and a source of reliable transportation to travel between school buildings</div>
</li><li><div>The drive to embody Five Star&rsquo;s core values of individuality, innovation, partnership, accountability, and respect</div></li></ul></div>

Onsite Technician

Join Five Star Technology Solutions and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Five Star Technology Solutions

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Onsite Technician