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On-Call Onsite Technician

On-Call Onsite Technician

This position provides on-demand, as-needed onsite technical support for end-users — students, teachers, support staff, and school administrators — at school buildings within a two-hour drive of the technician's home address. Unlike Five Star's full-time Onsite Technician role, this is a part-time, PRN (“as-needed”) position built for districts and clients that need periodic or intermittent onsite coverage, plus additional on-call dispatches, rather than a daily onsite presence.

The individual in this role must possess excellent communication and troubleshooting skills, prioritize requests effectively, and remain flexible and responsive to a variable, on-call schedule across a dynamic K-12 environment.

Essential Functions

Provide Tier I onsite technical support during scheduled visits and on-call dispatches, responding to issues submitted by school staff and/or students.
Coordinate availability and visit scheduling with the Head of Onsite Services, confirming visit windows, on-call windows, and expected response times.
Perform computer imaging, software installations, and technology inventory maintenance/repair during scheduled site visits.
Troubleshoot and repair various devices and peripheral equipment, including but not limited to iPads, MacBooks, Chromebooks, Windows laptops, Windows desktop PCs, and interactive whiteboards.
Work within Five Star's ticketing system to log detailed troubleshooting notes for each visit and escalate issues to higher-level technical support when necessary, collaborating until problems are fully resolved.
Communicate clearly with school personnel during each visit regarding ticket status, and with Five Star leadership regarding completed work and recurring issues.
Support seasonal spikes — such as device deployment/collection or back-to-school setup — on an as-needed, scheduled basis.
Uphold Five Star's quality-of-service standards on every visit, including single-visit or infrequent engagements.
Experience troubleshooting hardware, software, and connectivity issues; a problem-solving mindset; and a customer service background with excellent communication skills.
A valid driver's license and reliable transportation to travel within a two-hour radius of home address.

Position Details

Employment Type: Part-time / PRN, W-2 employee (non-exempt)
Coverage Area: Within a two-hour drive of the technician's home address; specific district(s) assigned accordingly
Estimated Frequency: 2–5 visits per month, plus on-call as needed
Dispatch Notice: At least one week's notice for scheduled visits; shorter notice may apply for urgent/emergency tickets
Reports To: Head of Onsite Services
Travel Radius: Within a two-hour drive of home address

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