Ahmed Mahfouz

FlairsTech

<div><div><div><div><p>Requirements and responsibilities</p><div><p><b><br>
Roles &amp; Responsibilities</b></p><p><b>
Outbound Prospecting</b></p><p>
Identify, research, and reach out to potential clients via cold calls, emails, LinkedIn, and other channels to generate qualified sales opportunities.</p><p><b>
Lead Qualification</b></p><p>
Engage with inbound and outbound leads to understand their business challenges and assess if they fit our solutions before passing them to the sales team.</p><p><b>
Follow-Up &amp; Nurturing</b></p><p>
Conduct timely follow-ups with prospects to move them through the sales funnel, providing relevant information and addressing questions or objections.</p><p><b>
Market Research &amp; Targeting</b></p><p>
Research industries, companies, and decision-makers to build targeted outreach lists and identify new business opportunities.</p><p><b>
Performance Tracking</b></p><p>
Consistently meet or exceed KPIs, including a number of meetings booked, outreach volume, and conversion rates.</p><p><b>
Continuous Improvement</b></p><p>
Stay updated on industry trends, tools, and best practices, and actively contribute ideas to improve team processes and performance.</p></div></div></div></div></div><div></div>

Business Development Representative

<div>
 <p>
  About the job:
 </p>
 <p>
  Requirements and responsibilities
 </p>
 <p>
 </p>
 <p>
  <strong>
   <u>
    Role Overview
   </u>
  </strong>
 </p>
 <p>
  The
  <strong>
   Technical Operations Manager
  </strong>
  is responsible for ensuring the stability, scalability, and operational excellence of healthcare software platforms. This role sits at the intersection of engineering, infrastructure, compliance, and service delivery, ensuring systems operate reliably while meeting healthcare regulatory and security standards.
 </p>
 <p>
  The ideal candidate combines strong technical understanding with disciplined operational leadership and the ability to translate business and clinical needs into resilient technical operations.
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities
   </u>
  </strong>
 </p>
 <p>
  <strong>
   Operational Management
  </strong>
 </p>
 <ul>
  <li>
   Own day-to-day technical operations for healthcare software platforms, including production systems, environments, and releases.
  </li>
  <li>
   Ensure high availability, performance, and reliability of applications and infrastructure.
  </li>
  <li>
   Lead incident management, root cause analysis, and post-incident improvements.
  </li>
 </ul>
 <p>
  <strong>
   Infrastructure &amp; Platform Oversight
  </strong>
 </p>
 <ul>
  <li>
   Oversee cloud and on-prem infrastructure (AWS, Azure, or similar).
  </li>
  <li>
   Manage CI/CD pipelines, deployment strategies, monitoring, and alerting.
  </li>
  <li>
   Ensure disaster recovery, backup, and business continuity plans are defined, tested, and maintained.
  </li>
 </ul>
 <p>
  <strong>
   Compliance, Security &amp; Quality
  </strong>
 </p>
 <ul>
  <li>
   Ensure systems comply with healthcare regulations and standards (e.g. HIPAA, GDPR, ISO 27001, local health data regulations).
  </li>
  <li>
   Work closely with security teams to enforce data protection, access controls, and audit readiness.
  </li>
  <li>
   Support validation, documentation, and operational audits required in healthcare environments.
  </li>
 </ul>
 <p>
  <strong>
   Cross-Functional Leadership
  </strong>
 </p>
 <ul>
  <li>
   Act as a bridge between engineering, product, QA, customer support, and clinical/business stakeholders.
  </li>
  <li>
   Translate operational risks into clear business impact and mitigation plans.
  </li>
  <li>
   Support delivery teams by removing operational blockers and improving system readiness.
  </li>
 </ul>
 <p>
  <strong>
   Team &amp; Process Leadership
  </strong>
 </p>
 <ul>
  <li>
   Lead and mentor DevOps, SRE, and technical operations team members.
  </li>
  <li>
   Define and continuously improve operational processes, SLAs, and KPIs.
  </li>
  <li>
   Promote a culture of reliability, accountability, and continuous improvement.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Engineering, or a related field.
  </li>
  <li>
   7+ years of experience in software operations, DevOps, or technical operations roles.
  </li>
  <li>
   Proven experience managing production systems in regulated environments (healthcare preferred).
  </li>
  <li>
   Strong understanding of modern software architectures, APIs, databases, and cloud platforms.
  </li>
  <li>
   Hands-on experience with monitoring, incident management, and release management.
  </li>
 </ul>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience in healthcare software, health IT, or life sciences technology.
  </li>
  <li>
   Familiarity with compliance frameworks such as HIPAA, GDPR, ISO 13485, or similar.
  </li>
  <li>
   Experience scaling operations for SaaS platforms.
  </li>
  <li>
   Background in Agile and DevOps practices.
  </li>
 </ul>
 <p>
  <strong>
   Key Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong operational mindset with attention to risk, reliability, and detail.
  </li>
  <li>
   Ability to communicate complex technical issues clearly to non-technical stakeholders.
  </li>
  <li>
   Calm, structured leadership during incidents and high-pressure situations.
  </li>
  <li>
   Process-driven, but pragmatic and delivery-focused.
  </li>
 </ul>
 <p>
  <strong>
   What Success Looks Like
  </strong>
 </p>
 <ul>
  <li>
   Stable, secure, and compliant healthcare platforms.
  </li>
  <li>
   Reduced incident frequency and faster recovery times.
  </li>
  <li>
   Clear operational visibility through metrics and reporting.
  </li>
  <li>
   Strong collaboration between engineering, operations, and business teams.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Engineering Manager

<div><div><div><div><p>Requirements and responsibilities</p><div><p><b>
Primary Responsibilities:</b></p><ul><li>Respond to customer issues, and inquiries through phone, email, or chat.</li><li>The ability to prioritize and manage several different tasks at once</li><li>Support partners and customers while providing first rate customer service</li><li>Improve partner and customer satisfaction by improving responsiveness and anticipating their needs</li><li>Manage and solve platform issues using little to no supervision</li><li>Proactively monitor and resolve issues with the platform</li><li>Think critically to reproduce and resolve problem</li><li>Document all aspects, including reproductions and resolutions within the support ticketing system</li><li>Own escalated issues and drive them through to resolution by working with appropriate teams</li><li>Work on-call after-hours support rotations as required</li><li>Other duties as assigned</li></ul><p></p><p><br>
 <b>Requirements:</b></p><ul><li>2+ years of experience working in Technical Support.</li><li>Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams</li><li>Strong analytical, problem solving and troubleshooting skills</li><li>High level of self-motivation with a strong desire to solve problems and ability to multi-task following priorities and adhering to SLAs.</li><li>Team player and Fast learner &ndash; New environment and processes</li><li>Microsoft Windows operating system experience is helpful</li></ul><p></p><p><br>
 <b>Desired Skills but not required</b></p><ul><li>Basic SQL knowledge.</li><li>Basic API knowledge (REST/SOAP)</li><li>Working knowledge of fax technology and/or telephony services</li><li>Networking, including firewalls and routers</li></ul></div></div></div></div></div><p></p>

Technical Support Specialist

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b>
System Administrator &ndash; Mid Level.</b></h1><p></p><div><br>
A &ndash; Must Have (Critical)<br>
<ul><li>Lead the maintenance and support of virtual servers on-premises (VMware vSphere).</li><li>Administer and secure Windows Server infrastructure (DNS, DHCP, Certificate Authority, Active Directory, file servers).</li><li>Oversee Linux server administration (Ubuntu) in production environments.</li><li>Monitor, configure, and maintain network devices including firewalls and switches.</li></ul></div><ul><li>Monitor and validate backups, troubleshoot incidents, and escalate complex issues when needed.</li><li>Document procedures, enforce standards, and contribute to knowledge sharing.</li></ul><p></p><div><br>
B &ndash; Should Have (Important) - 2 or 3 out of 7<br>
<ul><li>Manage and support cloud-based virtual servers (Google Cloud Platform). 2/5</li><li>Apply knowledge of Docker for containerized deployments. 2/5</li><li>Ensure high availability through clustering (Windows Failover Cluster Instances). 1/5</li><li>Administer Microsoft SQL Server databases. 2/5</li><li>Oversee Servers, SAN, and NAS storage systems. 1/5</li><li>Scripting ability in PowerShell and Bash for automation. 1/5</li><li>Install and maintain IIS web servers. 1/5</li></ul></div><p></p><div><br>
C &ndash; Nice to Have (Beneficial)<br>
<ul><li>Familiarity with Git/GitHub for version control and collaboration. 1/5</li><li>Manage Office 365 email accounts and Azure services. 1/5</li><li>Configure Nginx, HAProxy, and manage SSL certificates. 3/5</li><li>Experience with monitoring tools (e.g., Zabbix, Graylog). 1/5</li></ul></div></div></div></div></div></div><div></div>

System Administrator

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b>
Key Responsibilities</b></h1><p><b>
NetSuite Administration &amp; Ownership</b></p><ul><li>
Serve as the primary hands-on <b>Oracle NetSuite Administrator and Subject Matter Expert</b></li><li>
Own day-to-day system administration, configuration, and ongoing platform stability</li><li>
Manage user roles, permissions, security settings, and access controls in line with internal governance standards</li><li>
Perform regular system audits, health checks, and reviews to ensure data integrity, performance, and compliance</li><li>
Evaluate NetSuite releases and new features, recommending practical enhancements aligned with business needs</li></ul><p><b>
Governance, Controls &amp; Best Practices</b></p><ul><li>
Define, maintain, and enforce <b>NetSuite governance standards</b>, including configuration controls and change management practices</li><li>
Ensure consistent system usage, data standards, and configuration patterns across subsidiaries</li><li>
Document system standards, configurations, and administrative procedures</li><li>
Ensure NetSuite usage aligns with internal controls, audit requirements, and financial governance</li></ul><p><b>
Configuration, Optimization &amp; Support</b></p><ul><li>
Configure and maintain NetSuite workflows, custom fields, forms, records, dashboards, and reports</li><li>
Build and maintain advanced saved searches and reporting solutions for finance and operations</li><li>
Identify opportunities to automate manual processes and improve system efficiency</li><li>
Troubleshoot and resolve complex system, configuration, and performance issues</li><li>
Act as the <b>primary escalation point</b> for NetSuite-related issues from support teams and super-users</li></ul><p><b>
Project Contribution &amp; Enhancements</b></p><ul><li>
Contribute NetSuite expertise to implementations, upgrades, and module rollouts as a key functional and technical advisor</li><li>
Partner with implementation teams to ensure solutions align with internal standards and long-term maintainability</li><li>
Coordinate with Oracle NetSuite Support and external partners for issue resolution and targeted enhancements</li><li>
Support testing, validation, and post-implementation stabilization activities</li></ul><p><b>
Stakeholder Partnership &amp; Enablement</b></p><ul><li>
Partner closely with finance, accounting, and operations teams to understand system needs and pain points</li><li>
Translate business requirements into effective, scalable NetSuite configurations</li><li>
Clearly communicate system capabilities, limitations, and solutions to non-technical stakeholders</li><li>
Provide guidance and training to super-users and business teams to promote effective system usage</li></ul><p><b>
Continuous Improvement &amp; Knowledge Sharing</b></p><ul><li>
Promote NetSuite best practices and continuous system improvement</li><li>
Contribute to internal knowledge bases, documentation, and training materials</li><li>
Monitor system usage trends and recurring issues to proactively improve platform maturity</li></ul></div></div></div></div></div><p></p>

Senior Oracle NetSuite Administrator

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b><br>
</b></h1><h3 class="jobSectionHeader"><b>
Duties</b></h3><ul><li>
Design, develop, and maintain high-quality cross-platform mobile applications using Flutter.</li><li>
Lead the end-to-end mobile development lifecycle from concept to deployment.</li><li>
Collaborate with product managers, designers, and backend engineers to define and deliver new features.</li><li>
Ensure performance, quality, and responsiveness of applications.</li><li>
Integrate APIs, third-party libraries, and cloud services into mobile applications.</li><li>
Implement and maintain scalable architectures (e.g., MVVM) and clean code practices.</li><li>
Review code, mentor junior developers, and enforce best practices.</li><li>
Troubleshoot, debug, and optimize application performance.</li><li>
Manage app releases on Google Play Store and Apple App Store.</li><li>
Stay up to date with emerging mobile technologies and trends.</li></ul><p><b>
Technical Requirements</b></p><ul><li>
Minimum <b>5+ years of experience</b> in mobile application development.</li><li>
Proven experience delivering <b>at least 5 Flutter-based Android and/or iOS applications</b>.</li><li>
Strong proficiency in <b>Dart and Flutter framework</b>.</li><li>
Solid understanding of <b>MVVM architecture</b> and mobile application design principles.</li><li>
Experience with <b>RESTful APIs</b> integration and backend communication.</li><li>
Familiarity with <b>push notifications</b>, cloud messaging, and real-time data handling.</li><li>
Knowledge of <b>native build tools</b> such as Xcode, Gradle, and Android Studio.</li><li>
Understanding of <b>Android development (Java/Kotlin)</b> and platform-specific behaviors.</li><li>
Experience with <b>state management solutions</b> (e.g., Provider, Bloc, Riverpod).</li><li>
Working knowledge of <b>web technologies</b>: JavaScript (ES6), React.js, HTML, CSS, and DOM.</li><li>
Experience with version control systems (e.g., Git).</li></ul><h3 class="jobSectionHeader"><b>
Non-Technical Requirements</b></h3><ul><li>
Strong problem-solving and analytical thinking skills.</li><li>
Excellent communication and collaboration abilities.</li><li>
Ability to work in a fast-paced, agile environment.</li><li>
Fluency in English</li><li>
Attention to detail with a strong focus on delivering high-quality user experiences.</li><li>
Creative mindset with a good eye for design and UI/UX principles.</li><li>
Ability to manage multiple tasks and meet deadlines effectively.</li></ul></div></div></div></div></div><div></div>

Senior Flutter Developer

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b>
Job Description:</b></h1><br>
<p></p><ul><li>
Develops Healthy Customer Relationship.</li><li>
Acts as a Customer Advocate and point of contact.</li><li>
Upsell services and products with the brand image and achieves expansion targets.</li><li>
Review customer complaints and concerns and seek to improve the customer experience.</li><li>
Achieve a financial target based on customer retention and products and services expansion.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>
Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>
Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>
Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>
Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>
Share customer success stories &amp; related ROI</li></ul><p></p><p><br>
Requirements:</p><br>
<p></p><ul><li>
Demonstrated ability to negotiate contracts and close deals.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>
Strong organizational skills Able to multitask, prioritize tasks.</li><li>
Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.</li><li>
1-3 years experience as CSR, Account Manager or Sales roles in the tech field.</li><li>
Able to speak confidently with C-level associates as well as technical personnel.</li><li>
Fluent in English, verbal and written, additional languages will be a plus.</li></ul></div></div></div></div></div><div></div>

Customer Success Representative

Join FlairsTech and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.