Ahmed Mahfouz

FlairsTech

FlairsTech is an international technology-driven Managed Services Provider (MSP) that specializes in Software Development & Analytics, Innovative Digital Solutions, Business Operations, and Customer Experience and Support. Established on the principles of Innovation, Talent, and Excellence, the company has rapidly grown to employ over 1000 professionals across five offices. FlairsTech partners with a global audience of over 100 partners, enhancing their processes and productivity through collaborative project execution.

<div><div><div><div><div><p>Requirements and responsibilities</p><br>
<div><p><b>Job Summary</b></p><br>
<p></p><p>We are seeking an experienced <b>Outsourced Travel Advisor</b> with expert-level proficiency in the <b>Amadeus Global Distribution System (GDS)</b>. In this role, you will act as a dedicated remote asset for our global clients, managing end-to-end travel arrangements including complex flight itineraries, hotel bookings, car rentals, and specialized corporate or leisure travel packages. The ideal candidate possesses exceptional communication skills, a high level of accuracy under pressure, and a proven track record in BPO or outsourced travel operations.</p>
<p><b>Key Responsibilities</b></p><br>
<p></p><ul><li><b>GDS Management:</b> Execute multi-segment international flight bookings, pricing, ticketing, and re-issuance natively within the Amadeus platform.</li>
<li><b>Itinerary Building:</b> Create, customize, and optimize comprehensive travel itineraries tailored to corporate clients or leisure travelers.</li>
<li><b>Changes &amp; Refunds:</b> Handle complex ticket revalidations, voluntary/involuntary routing changes, cancellations, and refund processing according to airline policies.</li>
<li><b>Customer Support:</b> Deliver high-touch, Omni-channel customer service (via phone, email, and live chat) to resolve active travel disruptions, delays, or emergency requests.</li>
<li><b>Queue Management:</b> Monitor Amadeus queues daily to handle schedule changes, ticketing deadlines, and urgent customer alerts.</li>
<li><b>Compliance:</b> Adhere strictly to client-specific Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and internal data security policies.</li>
</ul><p><b>Requirements &amp; Qualifications</b></p><br>
<p></p><ul><li><b>Experience:</b> Minimum of 2&ndash;4 years of active experience working as a Travel Advisor or GDS Agent, specifically within an outsourcing, BPO, or call center environment.</li>
<li><b>Technical Skills:</b> Advanced, hands-on proficiency in <b>Amadeus GDS</b> (cryptic/command-page proficiency is highly preferred over GUI-only).</li>
<li><b>Industry Knowledge:</b> Deep understanding of IATA regulations, fare construction, split ticketing, and global geography.</li>
<li><b>Language Proficiency:</b> Fluent verbal and written English (additional languages required by the specific outsourced client are a major plus).</li>
<li><b>Workspace Setup:</b> Reliable high-speed internet connection, a quiet home-office environment, and a dependable backup power/internet solution (for remote/work-from-home setups).</li>
</ul><p><b>Preferred Qualifications</b></p><br>
<p></p><ul><li>Official Amadeus Certification.</li>
<li>Experience handling premium, VIP, or corporate business travel accounts.</li>
<li>Familiarity with secondary GDS platforms (Sabre or Galileo) or modern CRM ticketing tools like Zendesk and Salesforce.</li>
</ul><p><b>What We Offer</b></p><br>
<p></p><ul><li>Competitive base salary with performance-based night-shift or weekend differentials.</li>
<li>Comprehensive health, dental, and vision insurance packages.</li>
<li>Opportunities for global account alignment and career path progression within the outsourcing framework.</li>
<li>Paid training on client-specific software, internal tools, and specialized travel compliance.</li></ul></div></div></div></div></div></div><p></p>

Travel Advisor

<div><div><div><div><div><p>Requirements and responsibilities</p><br>
<div><p>PHP Developer &ndash; Custom Frameworks &amp; Laravel</p><br>
<p></p><p>Job Overview
<br>
We are looking for a skilled PHP Developer with strong experience building and maintaining web applications using custom PHP frameworks, as well as familiarity with Laravel. The ideal candidate should be comfortable working with existing codebases, understanding custom architecture, writing clean and maintainable PHP code, and contributing to both new development and ongoing system improvements.</p><br>
<p></p><p>Key Responsibilities
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Develop, maintain, and enhance PHP-based web applications.
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Work with custom-built PHP frameworks and understand existing application architecture.
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Build new features, fix bugs, and optimize application performance.
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Work with Laravel-based components or projects when needed.
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Write clean, secure, reusable, and well-documented code.
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Integrate third-party APIs, payment gateways, and external services.
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Work with PostgreSQL or other relational databases to design, query, and optimize data.
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Troubleshoot application issues and provide timely resolutions.
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Collaborate with designers, front-end developers, project managers, and other team members.
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Follow best practices for security, scalability, and performance.
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Participate in code reviews and contribute to improving development standards.
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Required Skills &amp; Qualifications
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Strong experience with PHP development.
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Hands-on experience working with custom PHP frameworks or legacy PHP systems.
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Familiarity with Laravel framework, including routing, controllers, models, migrations, and Blade templates.
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Good understanding of object-oriented programming principles.
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Experience with PostgreSQL, SQL queries, and database optimization.
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Knowledge of HTML, CSS, JavaScript, AJAX, and jQuery.
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Experience integrating REST APIs and third-party services.
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Ability to debug, refactor, and improve existing code.
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Understanding of version control systems such as Git.
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Strong problem-solving skills and attention to detail.
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Preferred Skills
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Experience with MVC architecture.
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Knowledge of Composer and PHP package management.
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Experience with Laravel Eloquent ORM.
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Familiarity with front-end frameworks such as Vue.js, React, or Bootstrap.
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Basic understanding of server environments, hosting, cPanel, Linux, or Apache/Nginx.
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Experience improving legacy applications.
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Knowledge of web security best practices.
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Experience with SSRS / SQL Server Reporting Services is a plus.
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Experience
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Prior experience working with custom frameworks, legacy platforms, or Laravel-based applications is a strong plus.
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Education
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Bachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience.</p><br>
<p></p><p>Ideal Candidate
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The ideal candidate is a practical PHP developer who can quickly understand custom codebases, work independently, and build reliable web applications. They should be flexible enough to work with both legacy/custom frameworks and modern Laravel practices.</p><br>
<p></p><p>Job Type
<br>
Full-time</p></div></div></div></div></div></div><div></div>

PHP Developer

<div><div><div><div><div><p>Requirements and responsibilities</p>
<div><h1 class="jobSectionHeader"><b>Roles and responsibilities</b></h1>
<ul><li>Clarifying business ideas and ensure their relevance to the desired business value.</li>
<li>Assist in shaping the product vision, value and charter in collaboration with the product manager, solution architect and project management.</li>
<li>Collaborate with the product manager / Owner, solution architect and program manager in the product exploration and document the detailed functional and technical user stories.</li>
<li>Identify business users underlying needs and research the product environment and translate the outcome into requirements and features.</li>
<li>assures compliance of the development outcomes with a customer&rsquo;s business goals.</li>
<li>Analyzing the structure of a business to determine how it operates and determine its objectives.</li>
<li>Developing comprehensive end-to-end Business scenarios, use cases, and test cases.</li>
<li>Assist Product management in creating product roadmap, features and assist with them in prioritizing product backlog.</li>
<li>Collaborate with product management and project management in leading product refinement events</li>
<li>Track and update product requirements, features and keep them relevant to the updated business objectives</li>
<li>Create and maintain product documentation (User guide, release notes, etc).</li>
<li>Collaborate with the scrum master to update the documentation with the proper level of detail.</li>
</ul><p><b>Technical Requirements:</b></p>
<ul><li>Strong understanding of Software Development Life Cycle (SDLC) and Agile development methodologies.</li>
<li>Experience in writing detailed functional and non-functional requirements, user stories, acceptance criteria, and business rules.</li>
<li>Ability to translate business requirements into technical specifications and collaborate effectively with development teams.</li>
<li>Hands-on experience with requirements management and collaboration tools such as Jira, Confluence, Azure DevOps, or similar platforms.</li>
<li>Experience creating process flows, workflow diagrams, data flow diagrams, wireframes, and business process models using tools such as Visio, Lucidchart, Draw.io, or equivalent.</li>
<li>Strong understanding of system integration concepts, APIs, web services (REST/SOAP), and data exchange mechanisms.</li>
<li>Ability to analyze database structures and write basic SQL queries for data analysis and validation.</li>
<li>Experience participating in solution design discussions with architects and technical teams.</li>
<li>Knowledge of software testing concepts, including test scenarios, test cases, User Acceptance Testing (UAT), and defect management.</li>
<li>Understanding of microservices architecture, cloud-based applications, and modern enterprise systems is a plus.</li>
<li>Familiarity with telecom systems, OSS/BSS platforms, network inventory, provisioning, billing, CRM, or related telecom domains is a strong advantage.</li>
<li>Experience with product backlog management, sprint planning, refinement sessions, and release planning.</li>
<li>Ability to review technical documentation, system specifications, and architecture diagrams.</li>
<li>Knowledge of data modeling, reporting, analytics, and business intelligence concepts is a plus.</li>
<li>Familiarity with UML, BPMN, and requirements modeling techniques is preferred.</li>
</ul><p><b>Non-Technical Requirements:</b></p>
<ul><li>Overall 7 years of work experience in software development with 3 years of experience as business analyst</li>
<li>Computer science, engineering or business administration graduate or relevant education</li>
<li>Knowledge in Telecom network engineering is a huge plus</li>
<li>Excellent analytical skills</li>
<li>Excellent leadership and communications skills</li>
<li>High attention to details</li>
<li>Versatility ability to play different roles within the team including but not limited to technical writing, process mapping, etc.</li>
<li>Ability to interface with customer points of contacts</li></ul></div></div></div></div></div></div><div></div>

Senior Business Analyst

<div><div><div><div><p>Requirements and responsibilities</p><div><p><b><br>
Roles &amp; Responsibilities</b></p><p><b>
Outbound Prospecting</b></p><p>
Identify, research, and reach out to potential clients via cold calls, emails, LinkedIn, and other channels to generate qualified sales opportunities.</p><p><b>
Lead Qualification</b></p><p>
Engage with inbound and outbound leads to understand their business challenges and assess if they fit our solutions before passing them to the sales team.</p><p><b>
Follow-Up &amp; Nurturing</b></p><p>
Conduct timely follow-ups with prospects to move them through the sales funnel, providing relevant information and addressing questions or objections.</p><p><b>
Market Research &amp; Targeting</b></p><p>
Research industries, companies, and decision-makers to build targeted outreach lists and identify new business opportunities.</p><p><b>
Performance Tracking</b></p><p>
Consistently meet or exceed KPIs, including a number of meetings booked, outreach volume, and conversion rates.</p><p><b>
Continuous Improvement</b></p><p>
Stay updated on industry trends, tools, and best practices, and actively contribute ideas to improve team processes and performance.</p></div></div></div></div></div><div></div>

Business Development Representative

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b>
Job Description:</b></h1><br>
<p></p><ul><li>
Develops Healthy Customer Relationship.</li><li>
Acts as a Customer Advocate and point of contact.</li><li>
Upsell services and products with the brand image and achieves expansion targets.</li><li>
Review customer complaints and concerns and seek to improve the customer experience.</li><li>
Achieve a financial target based on customer retention and products and services expansion.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Conduct periodic touch points to measure customer satisfaction and product deployment levels.</li><li>
Proactively review customer consumption VS purchase to help customers optimize their investment.</li><li>
Drive Customer Success outcomes by driving adoption and increasing active usage.</li><li>
Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale and mature our customers</li><li>
Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers</li><li>
Work with customer to programmatically measure success &amp; operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews</li><li>
Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products</li><li>
Partner with internal Account team on cross-sell, up-sell and renewal opportunities</li><li>
Collaborate with peers to share best practices on Adoption, Enablement &amp; Change Management</li><li>
Share customer success stories &amp; related ROI</li></ul><p></p><p><br>
Requirements:</p><br>
<p></p><ul><li>
Demonstrated ability to negotiate contracts and close deals.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Extremely detail-oriented, thrives in an ambiguous, and at times, fast-paced environment.</li><li>
Strong organizational skills Able to multitask, prioritize tasks.</li><li>
Experienced with CRM tools like Dynamics or SalesForce and Microsoft Office Suite.</li><li>
1-3 years experience as CSR, Account Manager or Sales roles in the tech field.</li><li>
Able to speak confidently with C-level associates as well as technical personnel.</li><li>
Fluent in English, verbal and written, additional languages will be a plus.</li></ul></div></div></div></div></div><div></div>

Customer Success Representative