Ahmed Mahfouz

FlairsTech

<div><div><div><div><div><p>Requirements and responsibilities</p><br>
<div><p>Lead gen</p>
<p>Sales qualification</p>
<p>Sales presentation &amp; enablement</p>
<p>Pipeline drive</p></div></div></div></div></div></div>

Account Executive

<div><div><div><div><div><p>Requirements and responsibilities</p><br>
<div><h2 class="jobSectionHeader"><b>About the Engagement</b></h2>
<p>FlareTech is building &quot;Context Intelligence,&quot; an AI platform centered on a proprietary &quot;process neural net&quot; architecture. Rather than relying on standard NLP or data warehouses, the platform builds model graphs that reverse-engineer data models directly from the business, enabling clients to inject knowledge management indexed to their own goals and strategy. FlareTech has secured a Proof of Concept with a major global enterprise client (hundreds of thousands of employees) and needs to accelerate delivery toward an October 1 POC milestone, with full production deployment targeted for November/December.</p>
<p>This role owns the &quot;Context&quot; domain specifically &mdash; context artifacts, ingestion workers, and fine-tuning &mdash; while the existing FlareTech team continues building out process automation and the rest of the platform in parallel.</p>
<h2 class="jobSectionHeader"><b>Main Responsibilities</b></h2>
<ul><li>Own the Context domain end-to-end: context artifacts, ingestion workers, and the fine-tuning pipeline within the Context Intelligence platform.</li>
<li>Design, implement, and operate production-grade fine-tuning workflows for localized (on-prem / self-hosted) LLMs.</li>
<li>Build and maintain ingestion workers that structure and feed data into the model graph architecture.</li>
<li>Support the reverse-engineering of client data models into model graphs, in line with FlareTech&rsquo;s process-neural-net approach.</li>
<li>Deploy and manage local LLM hosting to meet enterprise confidentiality requirements, as an alternative to cloud-hosted LLM APIs.</li>
<li>Engage directly with Darshan (VP of IT) to scope work, set priorities, and integrate deliverables into the critical path for the October 1 POC.</li>
<li>Coordinate with the existing platform team to ensure the Context domain integrates cleanly with process automation and other platform areas.</li>
<li>Prepare technical documentation on the process neural net / model graphing architecture to support client technical due diligence.</li>
<li>Help accelerate the POC timeline, then transition the Context domain into full production for the November/December deployment.</li>
</ul><h2 class="jobSectionHeader"><b>Required Skills &amp; Experience</b></h2>
<ul><li>Production experience fine-tuning LLMs &mdash; has shipped fine-tuned models into a live product, not only prompt engineering or inference-time RAG.</li>
<li>Hands-on experience deploying and operating localized / on-prem / self-hosted LLMs (e.g., via vLLM, TGI, Ollama, or comparable serving stacks).</li>
<li>Strong understanding of Retrieval-Augmented Generation (RAG) architectures, and how fine-tuning and RAG complement each other.</li>
<li>Experience building data ingestion pipelines &mdash; workers that clean, structure, and prepare data for model consumption.</li>
<li>Familiarity with graph-based or structured knowledge representations (model graphs, knowledge graphs), including reverse-engineering data models from unstructured or semi-structured sources.</li>
<li>Comfortable operating in a fast-moving, ambiguous R&amp;D environment against a hard external deadline (client POC).</li>
<li>Strong communication skills &mdash; will scope work directly with a client-side VP of IT with minimal intermediary process.</li>
<li>A security- and confidentiality-first mindset, understanding why enterprise clients require local LLM deployment over cloud APIs.</li>
</ul><h2 class="jobSectionHeader"><b>Nice to Have</b></h2>
<ul><li>Experience building no-code or low-code AI/workflow automation platforms.</li>
<li>Exposure to agentic frameworks or multi-agent systems (useful context, even though this platform favors fine-tuning over complex agent authoring).</li>
<li>Background in enterprise knowledge management or business process automation.</li>
<li>Experience with platform/marketplace business models involving third-party extensibility.</li></ul></div></div></div></div></div></div><div></div>

AI Engineer

<div><div><div><div><div><p>Requirements and responsibilities</p><br>
<div><h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li>Provide first-line technical support to customers via phone, email, and chat.</li>
<li>Troubleshoot and resolve technical issues or escalate them when necessary.</li>
<li>Log, track, and update support tickets accurately.</li>
<li>Guide customers through basic troubleshooting steps and product usage.</li>
<li>Collaborate with internal teams to resolve customer issues.</li>
<li>Maintain a high level of customer satisfaction through professional communication.</li>
<li>Document solutions and contribute to the knowledge base.</li>
<li>Stay up to date with product features and technical processes.</li>
</ul><h2 class="jobSectionHeader"><b>Requirements</b></h2>
<ul><li>Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, <b>or</b> equivalent technical training (e.g., ITI) or self-learning experience.</li>
<li><b>OR</b> previous experience in a light Technical Support role with a strong interest in developing technical skills.</li>
<li>Customer service experience is a plus.</li>
<li>Fluent English (spoken and written).</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to learn quickly and work in a fast-paced environment.</li>
<li>Willingness to work rotational shifts if required.</li></ul></div></div></div></div></div></div><div></div>

Junior Technical Support

<div><div><div><div><div><p>Requirements and responsibilities</p><br>
<div><p><b>Description</b></p>
<p>The Frontline Customer Support Specialist provides technological support to our customers delivering efficient troubleshooting and queries' resolutions. They will ensure that customers are satisfied while supporting our valued customers&rsquo; relationships.</p>
<p><b>Main Responsibilities</b></p>
<ul><li>Acts as the first level of support, who responds to initial technical support inquiries, addresses customers' requests, and ensures follow-ups with clients, resolves issues, and refers complex issues to Advanced Support and/or Engineering teams.</li>
<li>Provides technical support services to clients, including troubleshooting, problem resolution, and maintenance.</li>
<li>Provides actionable tips to our customers to solve any similar requests in the future. Provides recommendations and best practices while considering their unique business needs.</li>
<li>Guides clients towards issue resolution to the best of their knowledge when it has been identified that the source of the issue is not our products.</li>
<li>Manages clients' requests via our ticketing system, over booked meetings or calls while maintaining quality and addressing the volume.</li>
<li>Assumes a collaborative role in carrying out technical initiatives or projects via the acquired working knowledge and skills to perform these tasks.</li>
<li>Helps identify clients that are at risk of churn and clients that present opportunities for expansion and escalates to the Sales team.</li>
<li>Provides the Product teams with relevant feedback to improve the customer&rsquo;s product experience.</li>
<li>Acts as the voice of the customer inside the company.</li>
</ul><p><b>Requirements</b></p>
<ul><li>Experience in a customer support, technical support, or help desk role, ideally in a SaaS environment</li>
<li>Strong troubleshooting and problem-solving skills, with the ability to diagnose issues methodically</li>
<li>Excellent written and verbal communication skills</li>
<li>Comfortable managing a high volume of tickets, calls, and meetings while maintaining quality</li>
<li>Customer-first mindset with strong empathy and patience under pressure</li>
<li>Ability to recognize when an issue is beyond scope and escalate clearly and efficiently</li>
<li>Basic understanding of SaaS products, web applications, and common integrations</li>
<li>Strong organizational skills and attention to detail</li>
<li>Team player who can collaborate cross-functionally (Advanced Support, Engineering, Product, Sales)</li>
<li>Comfortable working with a ticketing system and documenting solutions clearly</li>
<li>Proactive attitude toward identifying patterns, risks (churn), and opportunities (expansion)</li></ul></div></div></div></div></div></div><div></div>

Technical Support Specialist

<div>
 <p>
  <strong>
   Job Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Handle outbound calls using a provided script.
 </p>
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  Introduce customers to insurance services in a professional and engaging manner.
 </p>
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  Qualify interested customers and transfer them to the licensed sales team.
 </p>
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  Maintain a positive customer experience while meeting performance targets.
 </p>
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  Accurately document call outcomes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  B2&ndash;C1 English proficiency.
 </p>
 <p>
  Strong communication and interpersonal skills.
 </p>
 <p>
  Sales or customer service experience is a plus, but fresh graduates are welcome to apply.
 </p>
 <p>
  Ability to work in a target-driven environment.
 </p>
</div>


Customer Service Representative

<div><div><div><div><div><p>Requirements and responsibilities</p><br>
<div><p><b>Job Summary</b></p><br>
<p></p><p>We are seeking an experienced <b>Outsourced Travel Advisor</b> with expert-level proficiency in the <b>Amadeus Global Distribution System (GDS)</b>. In this role, you will act as a dedicated remote asset for our global clients, managing end-to-end travel arrangements including complex flight itineraries, hotel bookings, car rentals, and specialized corporate or leisure travel packages. The ideal candidate possesses exceptional communication skills, a high level of accuracy under pressure, and a proven track record in BPO or outsourced travel operations.</p>
<p><b>Key Responsibilities</b></p><br>
<p></p><ul><li><b>GDS Management:</b> Execute multi-segment international flight bookings, pricing, ticketing, and re-issuance natively within the Amadeus platform.</li>
<li><b>Itinerary Building:</b> Create, customize, and optimize comprehensive travel itineraries tailored to corporate clients or leisure travelers.</li>
<li><b>Changes &amp; Refunds:</b> Handle complex ticket revalidations, voluntary/involuntary routing changes, cancellations, and refund processing according to airline policies.</li>
<li><b>Customer Support:</b> Deliver high-touch, Omni-channel customer service (via phone, email, and live chat) to resolve active travel disruptions, delays, or emergency requests.</li>
<li><b>Queue Management:</b> Monitor Amadeus queues daily to handle schedule changes, ticketing deadlines, and urgent customer alerts.</li>
<li><b>Compliance:</b> Adhere strictly to client-specific Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and internal data security policies.</li>
</ul><p><b>Requirements &amp; Qualifications</b></p><br>
<p></p><ul><li><b>Experience:</b> Minimum of 2&ndash;4 years of active experience working as a Travel Advisor or GDS Agent, specifically within an outsourcing, BPO, or call center environment.</li>
<li><b>Technical Skills:</b> Advanced, hands-on proficiency in <b>Amadeus GDS</b> (cryptic/command-page proficiency is highly preferred over GUI-only).</li>
<li><b>Industry Knowledge:</b> Deep understanding of IATA regulations, fare construction, split ticketing, and global geography.</li>
<li><b>Language Proficiency:</b> Fluent verbal and written English (additional languages required by the specific outsourced client are a major plus).</li>
<li><b>Workspace Setup:</b> Reliable high-speed internet connection, a quiet home-office environment, and a dependable backup power/internet solution (for remote/work-from-home setups).</li>
</ul><p><b>Preferred Qualifications</b></p><br>
<p></p><ul><li>Official Amadeus Certification.</li>
<li>Experience handling premium, VIP, or corporate business travel accounts.</li>
<li>Familiarity with secondary GDS platforms (Sabre or Galileo) or modern CRM ticketing tools like Zendesk and Salesforce.</li>
</ul><p><b>What We Offer</b></p><br>
<p></p><ul><li>Competitive base salary with performance-based night-shift or weekend differentials.</li>
<li>Comprehensive health, dental, and vision insurance packages.</li>
<li>Opportunities for global account alignment and career path progression within the outsourcing framework.</li>
<li>Paid training on client-specific software, internal tools, and specialized travel compliance.</li></ul></div></div></div></div></div></div><p></p>

Travel Advisor

<div><div><div><div><div><p>Requirements and responsibilities</p><br>
<div><p>PHP Developer &ndash; Custom Frameworks &amp; Laravel</p><br>
<p></p><p>Job Overview
<br>
We are looking for a skilled PHP Developer with strong experience building and maintaining web applications using custom PHP frameworks, as well as familiarity with Laravel. The ideal candidate should be comfortable working with existing codebases, understanding custom architecture, writing clean and maintainable PHP code, and contributing to both new development and ongoing system improvements.</p><br>
<p></p><p>Key Responsibilities
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Develop, maintain, and enhance PHP-based web applications.
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Work with custom-built PHP frameworks and understand existing application architecture.
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Build new features, fix bugs, and optimize application performance.
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Work with Laravel-based components or projects when needed.
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Write clean, secure, reusable, and well-documented code.
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Integrate third-party APIs, payment gateways, and external services.
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Work with PostgreSQL or other relational databases to design, query, and optimize data.
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Troubleshoot application issues and provide timely resolutions.
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Collaborate with designers, front-end developers, project managers, and other team members.
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Follow best practices for security, scalability, and performance.
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Participate in code reviews and contribute to improving development standards.
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Required Skills &amp; Qualifications
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Strong experience with PHP development.
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Hands-on experience working with custom PHP frameworks or legacy PHP systems.
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Familiarity with Laravel framework, including routing, controllers, models, migrations, and Blade templates.
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Good understanding of object-oriented programming principles.
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Experience with PostgreSQL, SQL queries, and database optimization.
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Knowledge of HTML, CSS, JavaScript, AJAX, and jQuery.
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Experience integrating REST APIs and third-party services.
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Ability to debug, refactor, and improve existing code.
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Understanding of version control systems such as Git.
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Strong problem-solving skills and attention to detail.
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Preferred Skills
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Experience with MVC architecture.
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Knowledge of Composer and PHP package management.
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Experience with Laravel Eloquent ORM.
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Familiarity with front-end frameworks such as Vue.js, React, or Bootstrap.
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Basic understanding of server environments, hosting, cPanel, Linux, or Apache/Nginx.
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Experience improving legacy applications.
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Knowledge of web security best practices.
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Experience with SSRS / SQL Server Reporting Services is a plus.
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Experience
<br>
Prior experience working with custom frameworks, legacy platforms, or Laravel-based applications is a strong plus.
<br>
Education
<br>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, or equivalent practical experience.</p><br>
<p></p><p>Ideal Candidate
<br>
The ideal candidate is a practical PHP developer who can quickly understand custom codebases, work independently, and build reliable web applications. They should be flexible enough to work with both legacy/custom frameworks and modern Laravel practices.</p><br>
<p></p><p>Job Type
<br>
Full-time</p></div></div></div></div></div></div><div></div>

PHP Developer

Join FlairsTech and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.