Ahmed Mahfouz

FlairsTech

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 Job Summary:
 
 
 
 The English CSR at FlairsTech will be responsible for delivering exceptional customer support to global clients. You will respond to inquiries, resolve concerns, and ensure a seamless experience across multiple communication channels, while adhering to FlairsTech&rsquo;s service excellence standards.
 
 
 
 Key Responsibilities:
 
 
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 Handle customer inquiries via phone, email, chat, and/or social platforms in English.
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 Assist customers with product/service information, account issues, billing, and troubleshooting.
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 Follow up on customer cases to ensure full resolution and satisfaction.
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 Accurately log and update customer records using CRM tools.
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 Escalate complex or unresolved issues to the appropriate internal teams.
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 Meet departmental KPIs including quality scores, productivity, and customer satisfaction.
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 Stay updated on project knowledge, system enhancements, and client processes.
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 Maintain a professional and positive attitude while managing customer interactions.
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 Qualifications:
 
 
 <ul>
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 High school diploma or equivalent; university degree is a plus.
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 Excellent English communication skills &mdash; written and verbal (B2/C1 level minimum preferred).
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 Previous experience in customer service, call centers, or a similar role preferred.
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 Strong computer literacy and ability to learn new systems quickly.
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 Ability to work in rotating shifts including weekends and holidays (if required by the project).
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 </ul>
 
 
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Customer Service Representative (English C1)

Join FlairsTech and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FlairsTech

ABOUT_COMPANY

Customer Service Representative (English C1)