Ahmed Mahfouz

FlairsTech

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b><br>
</b></h1><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><p>
Conduct high-volume outbound cold calls to decision-makers across North America.</p><p>
Prospect, qualify, and schedule meetings aligned with company qualification criteria.</p><p>
Identify client pain points and create interest in FlairsTech&rsquo;s services.</p><p>
Achieve daily and weekly KPIs (calls, conversations, qualified meetings).</p><p>
Maintain accurate CRM updates and pipeline tracking (HubSpot/Apollo preferred).</p><p>
Ensure proper follow-ups to maximize meeting show rates and conversion.</p><h3 class="jobSectionHeader"><b>
Requirements</b></h3><p>
Minimum <b>2+ years of cold calling experience</b>.</p><p>
Proven experience working North America shift.</p><p>
Strong English communication and objection-handling skills.</p><p>
Experience using <b>HubSpot or Apollo</b> is preferred.</p><p>
SaaS, IT services, or B2B sales background is a plus.</p><p>
Internal team role; must be professional and ready to represent FlairsTech externally when required.</p></div></div></div></div></div><div></div>

business development representative

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b><br>
</b></h1><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
We are looking for a skilled Mid-Level TypeScript Developer to join our growing team. The ideal candidate has strong experience in TypeScript, solid understanding of full-stack development concepts, and practical experience working with ERP/WMS systems and low-code platforms.</p><p>
You will be responsible for designing, developing, and maintaining performant features while collaborating closely with cross-functional teams to deliver high-quality business solutions.</p><div></div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li>
Develop and maintain applications using <b>TypeScript</b></li><li>
Design and implement backend and frontend components following full-stack best practices</li><li>
Write complex <b>SQL</b> queries and manage database integrations</li><li>
Participate in system architecture discussions and technical decision-making</li><li>
Integrate and customize <b>ERP</b> and <b>WMS</b> systems based on business requirements</li><li>
Build and extend solutions using <b>low-code platforms </b>when applicable</li><li>
Troubleshoot, debug, and enhance existing applications</li><li>
Collaborate with product, operations, and QA teams to deliver scalable solutions</li><li>
Ensure code quality through testing, reviews, and documentation</li></ul><div></div><h2 class="jobSectionHeader"><b>
Required Skills &amp; Qualifications</b></h2><ul><li>
Strong proficiency in <b>TypeScript</b></li><li>
Solid experience with <b>SQL</b> (query writing, optimization, database design)</li><li>
Good understanding of <b>full-stack development concepts</b></li><li>
Hands-on experience with <b>low-code platforms</b></li><li>
Experience working with <b>ERP and/or WMS systems</b></li><li>
Understanding of RESTful APIs and system integrations</li><li>
Familiarity with version control systems (e.g., Git)</li><li>
Strong problem-solving skills and attention to detail</li><li>
Good communication and teamwork skills</li></ul><div></div><h2 class="jobSectionHeader"><b>
Nice to Have</b></h2><ul><li>
Experience with modern frontend frameworks (React, Angular, etc.)</li><li>
Experience with Node.js or other backend technologies</li><li>
Knowledge of cloud environments</li><li>
Understanding of CI/CD pipelines</li></ul><div></div><h2 class="jobSectionHeader"><b>
What We Offer</b></h2><ul><li>
Collaborative and growth-oriented environment</li><li>
Exposure to enterprise-level systems</li><li>
Opportunity to work on scalable business solutions</li><li>
Competitive compensation package</li></ul></div></div></div></div></div><div></div>

Typescript developer

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b>
Tier 1 Service Desk Specialist</b></h1><p><b>
Role Summary:</b></p><p>
The Tier 1 Service Desk Specialist reports directly to the Customer Success Manager and</p><p>
serves as the primary point of contact for customer support requests. This role is</p><p>
responsible for delivering exceptional customer service, providing technical support, and</p><p>
supporting customer success initiatives through efficient case management and proactive</p><p>
customer engagement.</p><p></p><p><b><br>
Key Responsibilities</b></p><p><b>
Primary Customer Support Functions</b></p><ul><li>
Serve as the first point of contact for all customer inquiries during established</li></ul><p>
business hours, with 90% of inbound traffic received via email and automatically</p><p>
ingested into Freshservice as tickets</p><ul><li>
Monitor and respond to multiple communication channels including phone, email,</li></ul><p>
chat, and video conference</p><ul><li>
Provide exceptional customer service with full ownership of service requests from</li></ul><p>
initial contact through resolution</p><ul><li>
Accurately log, classify, and manage all service requests in Freshservice case</li></ul><p>
management system with critical focus on proper ticket classification and</p><p>
categorization</p><ul><li>
Properly categorize incidents versus problems to ensure appropriate handling and</li></ul><p>
escalation paths</p><ul><li>
Achieve first contact resolution whenever possible to maximize customer</li></ul><p>
satisfaction and operational efficiency</p><p><b>
Technical Support Delivery</b></p><ul><li>
Identify, assess, record, resolve, and escalate incidents and service requests within</li></ul><p>
agreed-upon SLA timeframes</p><ul><li>
Manage product user accounts including provisioning, modifications, and</li></ul><p>
deactivations</p><ul><li>
Provide &quot;how-to&quot; training and guidance to customers on product features and</li></ul><p>
functionality</p><ul><li>
Escalate complex technical issues to Tier 2 or Tier 3 support teams when appropriate</li><li>
Proactively follow up on all requests to ensure successful resolution and customer</li></ul><p>
satisfaction</p><ul><li>
Monitor ticket queue for stagnant cases and proactively communicate with</li></ul><p>
customers to prevent service degradation</p><ul><li>
Identify and escalate emerging trends or patterns in customer issues to</li></ul><p>
management and product teams</p><ul><li>
Contribute to and maintain the Freshservice knowledgebase with solutions and</li></ul><p>
documentation</p><ul><li>
Collaborate with Product Team on user documentation and training video</li></ul><p>
development</p><ul><li>
Assist in creating and maintaining Service Desk Standard Operating Procedures</li></ul><p><b>
Customer Success Support</b></p><ul><li>
Support customer onboarding processes to ensure smooth product adoption</li><li>
Assist with project-related tasks and customer implementation activities</li><li>
Maintain accurate customer database information and account details</li><li>
Monitor DevOps change and release management activities for customer impact</li></ul><p>
assessment</p><ul><li>
Assist with customer communications including notifications, announcements,</li></ul><p>
and system updates</p><ul><li>
Prepare service desk metrics and reports for management and support teams</li><li>
Identify opportunities to improve customer experience and operational efficiency</li></ul><p></p><p><b><br>
Required Qualifications</b></p><p><b>
Education</b></p><ul><li>
Bachelor's degree in Information Technology, Business Administration, Computer</li></ul><p>
Science, or related field</p><ul><li>
Relevant industry certifications (CompTIA A+, ITIL Foundation, or similar) preferred</li><li>
Equivalent combination of education and experience may be considered</li></ul><p></p><p><b><br>
Experience</b></p><ul><li>
2-3 years of experience in service desk, technical support, or customer service role</li></ul><p>
Experience with ticketing systems and case management platforms (Freshservice</p><p>
experience preferred)</p><ul><li>
Familiarity with change management processes and DevOps practices preferred</li></ul><p><b>
Technical Skills</b></p><ul><li>
Knowledge of current desktop and network operating systems (Windows, macOS,</li></ul><p>
Linux)</p><ul><li>
Understanding of common software applications and troubleshooting techniques</li><li>
Basic networking concepts and connectivity troubleshooting</li><li>
Proficiency with Microsoft Office Suite and collaboration tools</li><li>
Experience with remote support tools and screen sharing applications</li><li>
Strong email management and communication skills given high volume of email[1]based ticket intake</li><li>
Ability to quickly analyze and categorize tickets for proper routing and resolution</li><li>
Experience with trend analysis and pattern recognition in customer support data</li><li>
Basic knowledge in accounting and finance.</li></ul><p><b>
Essential Attributes</b></p><ul><li>
Fluent in English with exceptional written and verbal communication skills</li><li>
Customer-focused mindset with genuine desire to help and support customers</li><li>
Excellent communication skills both written and verbal, with ability to explain</li></ul><p>
technical concepts to non-technical users</p><ul><li>
Strong problem-solving abilities with attention to detail and analytical thinking</li><li>
Patience and empathy when working with frustrated or confused customers</li><li>
Self-motivated and results-oriented with ability to work independently and follow</li></ul><p>
direction</p><ul><li>
Organizational skills with strong documentation and record-keeping abilities</li><li>
Adaptability and learning agility to quickly master new technologies and</li></ul><p>
processes</p><ul><li>
Multitasking capability while maintaining focus and quality standards</li><li>
Professional demeanor with integrity, credibility, and good judgment</li><li>
Team collaboration skills with ability to work effectively across departments</li></ul><p><b>
Success Metrics</b></p><ul><li>
Customer satisfaction scores and feedback</li><li>
First-call resolution rates and overall ticket resolution efficiency</li><li>
Response time adherence to SLA requirements</li><li>
Case volume management and productivity metrics</li><li>
Ticket classification accuracy and proper categorization rates</li><li>
Proactive identification and escalation of trends and patterns</li><li>
Stagnant ticket monitoring and proactive customer communication</li><li>
Knowledge base contribution and documentation quality</li><li>
Escalation accuracy and appropriateness</li></ul></div></div></div></div></div><div></div>

Technical Support Specialist

<div><div><div><div><p>Requirements and responsibilities</p><div><p><b><br>
Job Summary</b></p><p>
We are seeking an experienced <b>Software Solution Architect</b> to design, guide, and oversee the development of scalable, secure, and high-performance software solutions. The ideal candidate will have deep hands-on experience with <b>.NET, C#, and Angular</b>, and will work closely with business stakeholders, development teams, and DevOps to translate requirements into robust technical architectures.</p><p><b>
Key Responsibilities</b></p><p>
Design end-to-end software solutions using <b>.NET (C#)</b> and <b>Angular</b></p><p>
Define system architecture, application layers, integrations, and data flows</p><p>
Translate business and functional requirements into technical designs and architecture documents</p><p>
Establish coding standards, best practices, and architectural guidelines</p><p>
Review and approve technical designs, pull requests, and major implementation decisions</p><p>
Ensure solutions meet <b>performance, scalability, security, and maintainability</b> requirements</p><p>
Guide teams on modern architectural patterns (microservices, layered architecture, event-driven systems, etc.)</p><p>
Collaborate with DevOps on CI/CD pipelines, cloud infrastructure, and deployment strategies</p><p>
Evaluate and recommend tools, frameworks, and technologies</p><p>
Mentor and support development teams across multiple technologies</p><p>
Identify technical risks and propose mitigation strategies</p><p></p><p><br>
 <b>Required Qualifications</b></p><p>
Bachelor&rsquo;s degree in Computer Science, Software Engineering, or equivalent experience</p><p><b>
12+ years</b> of software development experience</p><p><b>
3+ years</b> in a Solution Architect or Technical Lead role</p><p>
Strong expertise in:</p><p><b>
C# / .NET / .NET Core</b></p><p><b>
ASP.NET / Web APIs</b></p><p><b>
Angular (latest versions preferred)</b></p><p>
Solid understanding of:</p><p>
Object-Oriented Design and SOLID principles</p><p>
RESTful APIs and integration patterns</p><p>
SQL Server and relational database design</p><p>
Experience with authentication and authorization (OAuth2, OpenID Connect, Azure AD, etc.)</p><p>
Familiarity with CI/CD tools (Azure DevOps, Jenkins, GitHub Actions)</p><p>
Experience working in Agile/Scrum environments</p><p></p><p><b><br>
Preferred / Nice-to-Have Skills</b></p><p>
Experience with <b>cloud platforms</b> (AWS , S3 and bedrock)</p><p>
Frontend architecture patterns and state management (RxJS, NgRx)</p><p>
Experience with legacy system modernization</p><p>
Strong documentation and communication skills</p><p><b>
Soft Skills</b></p><p>
Strong problem-solving and analytical thinking</p><p>
Ability to communicate complex technical concepts to non-technical stakeholders</p><p>
Leadership mindset with hands-on capability</p><p>
Excellent collaboration and mentoring skills</p><p>
Ability to balance short-term delivery with long-term architectural vision</p></div></div></div></div></div><div></div>

Software Solution Architect

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b>
Role Summary</b></h1><p>
We are seeking a passionate and skilled <b>Test Automation Engineer</b> with expertise in <b>Selenium</b>, <b>Java</b>, and <b>Cucumber</b> to join our agile team. In this role, you will design, develop, and execute automated tests to ensure the highest software quality across our product suite. You will play a critical role in the product development cycle, advocating for quality from concept through deployment.</p><div></div><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><p>
Develop, execute, and maintain automated test scripts using Selenium, Java, and Cucumber.</p><p>
Participate in agile ceremonies (SCRUM/Kanban) and collaborate with cross-functional teams to ensure high-quality deliverables.</p><p>
Conduct functional, usability, performance, security, and load testing.</p><p>
Triage and manage bug reports, working with development teams to resolve issues.</p><p>
Develop and refine testing strategies, plans, and policies.</p><p>
Support and enhance test automation frameworks and infrastructure.</p><p>
Provide feedback on software quality using relevant KPIs and metrics.</p><p>
Document test cases, processes, and results meticulously.</p><p>
Drive quality initiatives and recommend tools or practices to improve automation and productivity.</p><p>
Contribute to the team&rsquo;s continuous improvement by sharing best practices and mentoring peers.</p><div></div><h3 class="jobSectionHeader"><b>
Required Skills and Qualifications</b></h3><p>
Proven experience in automation testing using <b>Selenium</b>, <b>Java</b>, and <b>Cucumber</b>.</p><p>
Strong understanding of SDLC, Agile methodologies, and QA processes.</p><p>
Experience with test tools like TestRail, FitNesse, SoapUI, or similar.</p><p>
Working knowledge of BDD/TDD practices.</p><p>
Proficient in working with databases (MySQL, PostgreSQL) and Unix/Linux systems.</p><p>
Familiarity with web-based SaaS platforms and API testing.</p><p>
Strong communication, analytical, and problem-solving skills.</p><p>
Detail-oriented with a commitment to delivering high-quality results.</p><div></div><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><p>
Experience with performance and security testing.</p><p>
Familiarity with CI/CD pipelines and distributed version control systems (e.g., Git).</p><p>
Experience with scaling and optimizing web applications.</p><p>
Ability to work effectively in a cross-functional team environment.</p><div></div><h3 class="jobSectionHeader"><b>
Work Environment</b></h3><p>
Collaborative and agile-based working culture.</p><p>
Fast-paced and innovation-driven.</p><p>
Encourages learning, experimentation, and growth.</p><p>
Remote or hybrid work options may be available depending on the project.</p></div></div></div></div></div><div></div>

Senior Test Automation Engineer

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b><br>
</b></h1><h2 class="jobSectionHeader"><b>
Job Summary:</b></h2><h2 class="jobSectionHeader"><b>
Senior Talent Acquisition Specialist </b><b>to drive the full-cycle recruitment process for technical roles. The ideal candidate will have a deep understanding of IT and engineering positions, sourcing strategies, and employer branding. You will work closely with hiring managers to identify talent needs, attract top candidates, and ensure seamless hiring experience.</b></h2><h2 class="jobSectionHeader"><b>
Key Responsibilities:</b></h2><h3 class="jobSectionHeader"><b>
Talent Acquisition &amp; Recruitment:</b></h3><ul><li>
Manage end-to-end recruitment for technical positions, including software engineers, developers, and other technology-focused roles.</li><li>
Partner with hiring managers to understand technical job requirements and create accurate job descriptions.</li><li>
Develop and implement innovative sourcing strategies using job boards, LinkedIn, social media, and networking to attract top talent.</li><li>
Screen resumes, conduct initial candidate interviews, and assess technical competencies.</li><li>
Coordinate and schedule interviews between candidates and hiring teams.</li><li>
Maintain a strong candidate pipeline for future hiring needs.</li></ul><h3 class="jobSectionHeader"><b>
Employer Branding &amp; Candidate Experience:</b></h3><ul><li>
Promote the company&rsquo;s employer brand to attract high-quality candidates.</li><li>
Ensure a positive candidate experience by maintaining clear communication and timely follow-ups.</li><li>
Represent the company at career fairs, tech meetups, and networking events.</li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Collaboration &amp; Process Improvement:</b></h3><ul><li>
Work closely with HR and hiring managers to optimize the hiring process.</li><li>
Provide market insights and competitive analysis on hiring trends.</li><li>
Utilize applicant tracking systems (ATS) to track and manage candidate data.</li><li>
Continuously improve recruitment strategies to enhance hiring efficiency.</li></ul><h3 class="jobSectionHeader"><b>
Compliance &amp; Reporting:</b></h3><ul><li>
Ensure hiring practices comply with labor laws and company policies.</li><li>
Prepare recruitment reports and track key hiring metrics (e.g., time-to-fill, cost-per-hire, and source effectiveness).</li></ul><h2 class="jobSectionHeader"><b>
Qualifications &amp; Skills:</b></h2><ul><li><b>
Education:</b> Bachelor's degree in Human Resources, Business, or a related field.</li><li><b>
Experience:</b> 5+ years of technical recruiting experience in IT, software, or engineering industries.</li><li><b>
Technical Knowledge:</b> Familiarity with common programming languages, frameworks, and IT terminologies.</li><li><b>
Sourcing Expertise:</b> Strong experience with LinkedIn Recruiter, job boards, and other sourcing tools.</li><li><b>
Communication Skills:</b> Excellent interpersonal and negotiation skills.</li><li><b>
Organizational Skills:</b> Ability to manage multiple roles and work in a fast-paced environment.</li><li><b>
Tech-Savvy:</b> Proficiency with ATS, HR software, and recruitment tools.</li></ul><h2 class="jobSectionHeader"><b>
Preferred Qualifications:</b></h2><ul><li>
Experience working in a fast-growing tech company or recruitment agency.</li><li>
Previous experience hiring for tech roles.</li></ul></div></div></div></div></div><p></p>

Senior Talent Acquisition Specialist

<div><div><div><div><p>Requirements and responsibilities</p><div><h1 class="jobSectionHeader"><b><br>
</b></h1><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>
Provide <b>second-line technical support</b> for desktops, laptops, servers, and networks.</li><li>
Help set up, implement, and troubleshoot MDM, SSO, and VPN configurations.</li><li>
Perform system maintenance, updates, and patching</li><li>
Monitor system performance and proactively identify potential issues</li><li>
Assist with <b>IT projects</b>, upgrades, and new system implementations</li><li>
Document incidents, resolutions, and procedures in the ticketing system</li><li>
Ensure compliance with <b>security policies and best practices</b></li></ul><h2 class="jobSectionHeader"><b>
Required Skills &amp; Qualifications</b></h2><ul><li>
Bachelor&rsquo;s degree in IT, Computer Science, or related field (or equivalent experience)</li><li><b>
2&ndash;3 years of experience</b> in IT support or helpdesk roles</li><li>
Experience with<b> Office 365, SSO, MDM, VPN, Exchange, or similar tools</b></li><li>
Experience with ticketing systems (ServiceNow, Jira, Freshdesk, etc.)</li><li>
Strong troubleshooting, analytical, and problem-solving skills</li><li>
Good communication skills and ability to work with non-technical users</li></ul></div></div></div></div></div><div></div>

Senior IT Specialist

Join FlairsTech and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.