Junior Technical Support

Key Responsibilities

• Provide first-line technical support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues or escalate them when necessary.
• Log, track, and update support tickets accurately.
• Guide customers through basic troubleshooting steps and product usage.
• Collaborate with internal teams to resolve customer issues.
• Maintain a high level of customer satisfaction through professional communication.
• Document solutions and contribute to the knowledge base.
• Stay up to date with product features and technical processes.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience.
• OR previous experience in a light Technical Support role with a strong interest in developing technical skills.
• Customer service experience is a plus.
• Fluent English (spoken and written).
• Excellent communication and interpersonal skills
• Ability to learn quickly and work in a fast-paced environment.
• Willingness to work rotational shifts if required.