Urwah Admin

Floward

<div>
 
 
 Job Title:
 
 
 
 Operations Control Assistant Manager (Country)
 
 
 
 Department:
 
 Operations
 
 
 
 Reporting To:
 
 Lead Country Operations
 
 
 
 
 
 
 Job Purpose
 
 
 
 The
 
 Operations Control Assistant Manager (Country)
 
 supports the implementation of operational control procedures and ensures that all
 
 Fulfillment Centers (FCs)
 
 within the assigned country consistently meet Floward&rsquo;s operational standards.The role oversees
 
 Operations Agents
 
 who conduct final readiness checks and order verification before dispatch, ensuring accuracy, presentation, and adherence to SOPs.This position acts as a link between on-ground operations and country leadership, ensuring consistency, process discipline, and readiness across all fulfillment sites.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Fulfillment Control Oversight
 
 
 <ul>
 <li>
 Supervise day-to-day control activities across all FCs to ensure products are accurate and ready for dispatch.
 </li>
 <li>
 Lead and monitor
 
 Operations Agents
 
 performing final verification, packaging, and release checks.
 </li>
 <li>
 Conduct regular visits to fulfillment centers to review process adherence and identify improvement areas.
 </li>
 <li>
 Coordinate with FC leads to ensure smooth operational flow and timely readiness of orders.
 </li>
 </ul>
 
 
 2. Process Compliance &amp; Standardization
 
 
 <ul>
 <li>
 Support the rollout and enforcement of operational control procedures across all FCs.
 </li>
 <li>
 Verify that each FC follows Floward&rsquo;s SOPs for packaging, labeling, and dispatch preparation.
 </li>
 <li>
 Identify recurring process issues or non-adherence and implement corrective measures with FC teams.
 </li>
 <li>
 Recommend improvements to streamline readiness activities and reduce operational errors.
 </li>
 </ul>
 
 
 3. Data Monitoring &amp; Reporting
 
 
 <ul>
 <li>
 Track and review readiness metrics such as accuracy, order completion, and rework cases.
 </li>
 <li>
 Maintain accurate daily and weekly reports summarizing operational performance.
 </li>
 <li>
 Highlight trends and insights to the Operations Control Manager for decision-making.
 </li>
 <li>
 Support data audits and ensure control-related documentation is up to date.
 </li>
 </ul>
 
 
 4. Team Leadership &amp; Support
 
 
 <ul>
 <li>
 Lead, coach, and guide
 
 Operations Agents
 
 assigned across multiple FCs.
 </li>
 <li>
 Conduct daily team briefings to communicate priorities and reinforce SOP adherence.
 </li>
 <li>
 Ensure balanced manpower distribution and shift coverage across FCs.
 </li>
 <li>
 Support onboarding and on-the-job training for new control agents.
 </li>
 </ul>
 
 
 5. Stakeholder Coordination
 
 
 <ul>
 <li>
 Work closely with Fulfillment Center Leads, Supply Chain, and Country Operations teams to ensure alignment.
 </li>
 <li>
 Escalate operational risks, deviations, or recurring issues to the Operations Control Manager.
 </li>
 <li>
 Collaborate with HR and Operations to address manpower or scheduling needs.
 </li>
 <li>
 Support readiness for operational reviews and internal audits.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Operations, or Supply Chain Management.
 </li>
 <li>
 
 6&ndash;8 years
 
 of experience in
 
 fulfillment, logistics, or warehouse operations
 
 , preferably within
 
 e-commerce or FMCG
 
 .
 </li>
 <li>
 Experience supervising multi-site operational teams or process control functions.
 </li>
 <li>
 Strong understanding of product handling, packaging, and order readiness workflows.
 </li>
 <li>
 Proficiency in
 
 WMS systems
 
 , Excel, and operational reporting tools.
 </li>
 <li>
 Strong leadership, problem-solving, and communication skills
 </li>
 </ul>
 
 
 
 
 
 
 About Floward
 
 
 
 
 
 
 
 Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes,
 
 
 cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same- day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 
 
 
 
 
 Website: https://www.floward.co
 
</div>

Operations Control Assistant Manager

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 The Category Specialist &ndash; Health &amp; Beauty is responsible for driving Floward&rsquo;s Health &amp; Beauty portfolio within the assigned country. The role covers end-to-end category ownership, from assortment planning and supplier negotiations to pricing, promotions, and performance tracking.
 
 
 At TL Level 3, the Specialist independently manages category P&amp;L at an operational level, ensures the right balance of global and local product mix, and works closely with marketing and merchandising to present products that reflect Floward&rsquo;s premium positioning. The role requires a strong grasp of consumer trends in beauty, skincare, fragrances, personal care, and wellness, with the ability to translate them into commercial strategies that deliver both profitability and customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 
 Category Strategy &amp; Market Focus
 
 
 
 <ul>
 <li>
 Build and implement Health &amp; Beauty category strategies that reflect consumer behavior and local market trends.
 </li>
 <li>
 Align country category execution with Floward&rsquo;s regional vision while tailoring assortments to local preferences.
 </li>
 <li>
 Provide market intelligence on customer needs, competitor activities, and upcoming trends (skincare, fragrances, grooming, wellness).
 
 
 </li>
 </ul>
 
 Portfolio &amp; Assortment Management
 
 
 
 <ul>
 <li>
 Develop and manage the Health &amp; Beauty assortment across sub-categories such as skincare, haircare, cosmetics, perfumes, grooming, and wellness.
 </li>
 <li>
 Ensure a premium yet accessible product mix that maximizes revenue and brand positioning.
 </li>
 <li>
 Partner with merchandising to ensure product content, descriptions, and imagery meet quality and brand standards.
 
 
 </li>
 </ul>
 
 Supplier &amp; Brand Partnerships
 
 
 
 <ul>
 <li>
 Negotiate with suppliers and global/local brands for pricing, payment terms, and exclusivity agreements.
 </li>
 <li>
 Build and maintain strong supplier relationships to ensure reliability, innovation, and timely product launches.
 </li>
 <li>
 Ensure suppliers meet Floward&rsquo;s compliance, quality, and sustainability standards.
 
 
 </li>
 </ul>
 
 Commercial &amp; Financial Management
 
 
 
 <ul>
 <li>
 Own category P&amp;L at operational level including sales, margin, and stock turnover.
 </li>
 <li>
 Define pricing and promotional strategies specific to Health &amp; Beauty to maximize both profitability and customer engagement.
 </li>
 <li>
 Collaborate with supply chain to manage demand planning, stock replenishment, and returns.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work with Marketing to design campaigns tailored to beauty trends, seasonal demand, and gifting occasions.
 </li>
 <li>
 Partner with Supply Chain and Operations to ensure product availability, smooth inventory flow, and efficient logistics.
 </li>
 <li>
 Collaborate with Customer Experience to monitor feedback and resolve category-related issues.
 
 
 </li>
 </ul>
 
 Innovation &amp; Trend Spotting
 
 
 
 <ul>
 <li>
 Identify emerging beauty trends (e.g., clean beauty, wellness, male grooming, niche fragrances) and translate them into category opportunities.
 </li>
 <li>
 Propose and test new product launches, bundles, and seasonal collections.
 </li>
 <li>
 Share learnings with central and country teams to influence wider Health &amp; Beauty strategy.
 
 
 </li>
 </ul>
 
 Team Contribution
 
 
 
 <ul>
 <li>
 Provide guidance to junior officers on operational tasks.
 </li>
 <li>
 Act as a subject matter expert for Health &amp; Beauty within the country team.
 </li>
 <li>
 Contribute to knowledge sharing and best practice discussions across markets.
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Business, Marketing, or related field. Master&rsquo;s preferred.
 </li>
 <li>
 Experience:
 </li>
 <ul>
 <li>
 5&ndash;7 years in category management, buying, or merchandising with direct exposure to Health &amp; Beauty (cosmetics, fragrances, personal care, or wellness products).
 </li>
 <li>
 Proven record of supplier negotiations and managing category budgets.
 </li>
 <li>
 Experience working in premium retail, e-commerce, or FMCG with focus on beauty or wellness.
 </li>
 </ul>
 <li>
 Technical Skills:
 </li>
 <ul>
 <li>
 Proficiency in Excel for category reporting and forecasting.
 </li>
 <li>
 Knowledge of ERP/category management systems.
 </li>
 <li>
 Strong analytical, commercial, and presentation skills.
 
 </li>
 </ul>
 </ul>
 
 About Floward
 
 
 
 Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 
 
 Website
 
 
 https://www.floward.co﻿
</div>

Photographer

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 The Senior Marketing Officer is responsible for executing impactful on-ground marketing activities, including community events, activations, and Corporate Social Responsibility (CSR) initiatives that reflect and celebrate cultural diversity. Reporting directly to the Country Head, this role ensures seamless integration of these activities into Floward&rsquo;s broader marketing strategy, driving meaningful community engagement. The ideal candidate is skilled in delivering offline marketing campaigns that solidify brand presence and foster deep connections with the community.
 
 
 
 Key Responsibilities
 
 
 
 
 Event Planning and Execution
 
 
 
 <ul>
 <li>
 Lead the planning and execution of community events and activations, ensuring alignment with Floward&rsquo;s brand values and strategic goals.
 </li>
 <li>
 Oversee event logistics from conception to execution, ensuring high levels of participation and engagement.
 </li>
 <li>
 Monitor and evaluate event outcomes to refine strategies and improve future activities.
 
 
 </li>
 </ul>
 
 Offline Marketing Campaigns
 
 
 
 <ul>
 <li>
 Develop and execute offline marketing campaigns that effectively engage local communities and enhance Floward&rsquo;s visibility.
 </li>
 <li>
 Collaborate with internal teams to align campaigns with overall marketing strategies, ensuring brand consistency.
 </li>
 <li>
 Track campaign performance and provide insights and Cultural and CSR Initiatives
 </li>
 <li>
 Design and lead CSR projects and campaigns, ensuring alignment with Floward&rsquo;s brand values.
 </li>
 <li>
 Engage with local communities to identify opportunities for meaningful CSR activities that build brand equity.
 </li>
 <li>
 Showcase cultural heritage and values through well-designed marketing initiatives.
 
 
 </li>
 </ul>
 
 Local Stakeholder Engagement
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with local influencers, partners, and community leaders to extend Floward&rsquo;s reach.
 </li>
 <li>
 Act as the primary marketing contact for local stakeholders, ensuring alignment and smooth communication.
 </li>
 <li>
 Identify partnership opportunities that align with Floward&rsquo;s marketing objectives and enhance brand visibility.
 
 
 </li>
 </ul>
 
 Strategic Alignment and Reporting
 
 
 
 <ul>
 <li>
 Work closely with the Country Head to align on-ground marketing activities with Floward&rsquo;s overall strategy.
 </li>
 <li>
 Participate in regular meetings to provide updates on ongoing campaigns and marketing activities.
 </li>
 <li>
 Ensure all initiatives are consistent with Floward&rsquo;s brand strategy and contribute to business objectives.
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 
 Experience:
 
 4-6 years of relevant marketing experience, focusing on event planning, campaign execution, and stakeholder engagement.
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field. A Master&rsquo;s degree is an advantage.
 
 
 <ul>
 <li>
 Communication: Fluency in English; proficiency in Arabic is preferred for stakeholder engagement.
 </li>
 <li>
 Event Planning: Expertise in managing large-scale events with excellent project management and organizational skills.
 </li>
 <li>
 Team Collaboration: Ability to work seamlessly with cross-functional teams, aligning local campaigns with central strategies.
 </li>
 <li>
 Interpersonal Skills: Strong interpersonal skills to cultivate and maintain relationships with diverse stakeholders and partners.
 </li>
 <li>
 Adaptability: A dynamic approach to marketing with the ability to tailor strategies to meet the unique challenges of different markets.
 
 
 </li>
 </ul>
 
 About Floward
 
 
 
 Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 
 
 Website
 
 
 https://www.floward.co﻿
</div>

Senior Marketing Officer

Join Floward and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Floward

ABOUT_COMPANY

Operations Control Assistant Manager

Category Specialist (Health & Beauty)

Photographer

Senior Marketing Officer

Photographer