Urwah Admin

Floward

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 The Supply Planner will be responsible for efficiently converting demand forecasts into actionable supply plans across 8 countries with 17 operational centers. The role involves managing multiple purchases from global suppliers and coordinating transfers between operational centers to optimize stock availability. The planner will focus on ensuring the availability of products, reducing damage to perishables, and improving inventory turnaround. The ideal candidate will have strong analytical skills, a deep understanding of supply chain logistics, and the ability to work with perishable and non-perishable items with varying procurement frequencies.
 
 
 
 Key Responsibilities
 
 
 
 
 Supply Planning and Execution:
 
 
 
 <ul>
 <li>
 Develop and execute supply plans based on demand forecasts to ensure optimal stock levels across all operational centers.
 </li>
 <li>
 Coordinate and manage the purchasing process for frequently required perishable items such as flowers, chocolates, and cakes, as well as less frequent gifting items.
 </li>
 <li>
 Optimize supply routes and distribution plans, ensuring cost efficiency and timely deliveries.
 </li>
 <li>
 Collaborate with suppliers to ensure adherence to lead times and service-level agreements.
 </li>
 <li>
 Manage stock transfers between operational centers to balance inventory levels and minimize waste.
 
 
 </li>
 </ul>
 
 Inventory Management
 
 
 
 <ul>
 <li>
 Monitor and analyze stock levels to prevent overstocking or stockouts, ensuring high product availability.
 </li>
 <li>
 Implement strategies to minimize damage and wastage of perishable items through effective storage and handling practices.
 </li>
 <li>
 Track and report on key inventory metrics, including inventory turnover rates and spoilage reduction.
 </li>
 <li>
 Develop contingency plans for potential supply chain disruptions.
 
 
 </li>
 </ul>
 
 Supplier Coordination And Cost Efficiency
 
 
 
 <ul>
 <li>
 Liaise with a network of local and international suppliers to ensure timely procurement and delivery.
 </li>
 <li>
 Negotiate favorable terms with suppliers to optimize cost efficiency and service levels.
 </li>
 <li>
 Analyze supplier performance and identify opportunities for process improvements and cost savings.
 </li>
 <li>
 Ensure compliance with procurement policies and standards.
 
 
 </li>
 </ul>
 
 Data Management And Reporting
 
 
 
 <ul>
 <li>
 Utilize advanced Excel skills and ERP systems to manage procurement data efficiently.
 </li>
 <li>
 Generate regular reports on supply performance, identifying trends and areas for improvement.
 </li>
 <li>
 Conduct demand-supply reconciliation and support forecasting adjustments as needed.
 
 
 </li>
 </ul>
 
 Collaboration And Stakeholder Engagement
 
 
 
 <ul>
 <li>
 Work closely with the Demand Planning team to align supply plans with sales forecasts and market trends.
 </li>
 <li>
 Collaborate with operations, warehouse, and logistics teams to ensure smooth execution of supply plans.
 </li>
 <li>
 Communicate effectively with internal stakeholders to address supply challenges and recommend solutions.
 </li>
 <li>
 Provide regular updates and insights to the Supply Chain and Procurement leadership team
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain Management or a related field.
 </li>
 <li>
 3 years of experience in supply planning, procurement, or related supply chain roles.
 </li>
 <li>
 Experience in the flowers, gifts, or FMCG industry is preferred.
 </li>
 <li>
 Supply Planning: 3 years of experience in demand and supply planning within an FMCG or retail environment. Experience with perishable goods will be a big bonus.
 </li>
 <li>
 Bachelor's degree in Supply Chain Management or a related field.
 </li>
 <li>
 3 years of experience in supply planning, procurement, or related supply chain roles.
 </li>
 <li>
 Experience in the flowers, gifts, or FMCG industry is preferred.
 </li>
 <li>
 Supply Planning: 3 years of experience in demand and supply planning within an FMCG or retail environment. Experience with perishable goods will be a big bonus.
 </li>
 <li>
 Proficiency in MS Office, specifically Excel (advanced level).
 </li>
 <li>
 Experience with ERP systems such as MS Dynamics or similar platforms.
 </li>
 <li>
 Strong analytical and problem-solving skills &ndash; experience with BI tools is a plus
 </li>
 <li>
 Inventory Control: Experience in managing inventory turnover, waste reduction, and supply chain optimization.
 </li>
 <li>
 Supplier Management: Proven track record of working with local and international suppliers, negotiating terms, and ensuring compliance.
 </li>
 <li>
 Operational Efficiency: Ability to develop cost-effective supply plans and meet operational KPIs.
 
 
 </li>
 </ul>
 
 About Floward
 
 
 
 Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes,
 
 
 cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same- day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 
 
 Website: https://www.floward.co
</div>

Supply Planner

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 The Process &amp; Systems Management Senior Manager is responsible for leading process optimization, digital transformation, systems integration, and change enablement across Floward&rsquo;s operational functions. This role ensures that business processes are standardized, scalable, and aligned with strategic goals, while leveraging digital tools and training programs to improve operational efficiency, service delivery, and employee capability. By fostering collaboration and innovation, the role supports the organization&rsquo;s ambition to be a global leader in seamless online and offline gifting operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Business Process Optimization
 </li>
 <li>
 Identify and address inefficiencies across operational workflows.
 </li>
 <li>
 Design and roll out optimized and standardized processes.
 </li>
 <li>
 Monitor KPIs and implement data-driven improvements.
 </li>
 <li>
 Document SOPs and support process governance.
 </li>
 <li>
 Training &amp; Development
 </li>
 <li>
 Develop and deliver training on process and system changes.
 </li>
 <li>
 Maintain up-to-date learning materials and e-learning content.
 </li>
 <li>
 Evaluate training effectiveness and drive continuous upskilling.
 </li>
 <li>
 Foster a culture of knowledge sharing and learning agility.
 </li>
 <li>
 Digitalization &amp; Transformation
 </li>
 <li>
 Lead automation and digital process initiatives across the operations value chain.
 </li>
 <li>
 Collaborate with IT and business leads to introduce new technologies.
 </li>
 <li>
 Ensure a smooth transition from manual to digital workflows.
 </li>
 <li>
 Promote user adoption of digital tools and platforms.
 </li>
 <li>
 System Management &amp; Integration
 </li>
 <li>
 Oversee selection, integration, and maintenance of operations-related systems.
 </li>
 <li>
 Establish security protocols and ensure system efficiency.
 </li>
 <li>
 Coordinate with IT on upgrades, troubleshooting, and enhancements.
 </li>
 <li>
 Ensure systems meet scalability and performance standards.
 </li>
 <li>
 Change Management
 </li>
 <li>
 Lead structured change programs tied to process or technology shifts.
 </li>
 <li>
 Develop communication and stakeholder engagement plans.
 </li>
 <li>
 Enable smooth transitions through change readiness assessments.
 </li>
 <li>
 Promote a culture that embraces innovation and continuous improvement.
 </li>
 <li>
 Strategy &amp; Collaboration
 </li>
 <li>
 Align operational improvement roadmaps with company strategy.
 </li>
 <li>
 Collaborate cross-functionally with operations, tech, procurement, and customer care.
 </li>
 <li>
 Drive strategic planning for scalable growth and innovation.
 </li>
 <li>
 Manage vendor and partner relationships supporting system and process upgrades.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Skills and Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
 </li>
 <li>
 Master&rsquo;s degree or Lean Six Sigma/Change Management certifications are a plus.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 7&ndash;10 years of experience in business process management, systems implementation, or operations excellence roles.
 </li>
 <li>
 Proven track record of leading digital transformation and system optimization initiatives.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficiency in business process mapping (e.g., Visio, Lucidchart).
 </li>
 <li>
 Familiarity with ERP platforms, project management tools, and automation systems.
 </li>
 <li>
 Knowledge of change management frameworks (e.g., ADKAR, Kotter).
 </li>
 <li>
 Strong data interpretation, reporting, and visualization capabilities.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Excellent leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Strategic thinker with a hands-on, results-driven approach.
 </li>
 <li>
 Strong organizational, multitasking, and problem-solving abilities.
 </li>
 </ul>
</div>

Process & Systems Sr. Manager

<div>
 
 
 Job Title :
 
 Manager of Operational Transformation
 
 
 
 Location :
 
 Cairo, Egypt
 
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 The Manager of Operational Transformation plays a critical role in redesigning, optimizing, and digitizing Floward&rsquo;s fulfillment and delivery operations. This role drives scalable, data-driven solutions across logistics workflows, partners with tech and product teams to resolve operational pain points, and fosters a culture of continuous improvement through structured training, system integration, and change management. The position is pivotal in ensuring operational agility, excellence, and customer satisfaction as Floward continues to scale globally.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Operations Optimization &amp; Workflow Improvement
 
 
 
 
 
 <ul>
 <li>
 Lead diagnostic reviews to identify inefficiencies in fulfillment, warehouse, and last-mile delivery operations.
 </li>
 <li>
 Design and implement streamlined workflows to increase throughput and minimize errors or delays.
 </li>
 <li>
 Leverage KPIs (e.g., processing time, lead time, CSAT) to measure performance and guide improvement.
 </li>
 <li>
 Standardize processes across regions and vendors to maintain service quality and consistency.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration &amp; Tech Enablement
 
 
 
 
 
 <ul>
 <li>
 Act as the operational point-of-contact for backlog items related to product and engineering teams.
 </li>
 <li>
 Drive enhancements in operational systems (OMS, WMS, delivery tracking) to reduce manual work and increase automation.
 </li>
 <li>
 Maintain strong feedback loops between frontline operations and technical teams for issue resolution and system scalability.
 </li>
 </ul>
 
 
 
 
 
 Training &amp; Capability Building
 
 
 
 
 
 <ul>
 <li>
 Design and deliver training programs tailored to fulfillment teams, delivery staff, and operations support.
 </li>
 <li>
 Continuously update training materials to reflect current tools, systems, and protocols.
 </li>
 <li>
 Lead onboarding and development initiatives to enhance workforce productivity and adherence to safety standards.
 </li>
 <li>
 Foster a learning culture focused on speed, accuracy, and excellence.
 </li>
 </ul>
 
 
 
 
 
 Digital Transformation &amp; Systems Integration
 
 
 
 
 
 <ul>
 <li>
 Lead end-to-end digitization of manual or outdated processes within warehousing and logistics.
 </li>
 <li>
 Ensure smooth integration of new platforms that enhance real-time visibility and operational control.
 </li>
 <li>
 Partner with tech teams to manage system upgrades and enforce process governance.
 </li>
 <li>
 Champion adoption of digital tools through enablement and structured change support.
 </li>
 </ul>
 
 
 
 
 
 Change Management &amp; Continuous Improvement
 
 
 
 
 
 <ul>
 <li>
 Lead change initiatives across operational processes and system landscapes.
 </li>
 <li>
 Build communication and engagement plans to support new process rollouts and transitions.
 </li>
 <li>
 Monitor implementation outcomes and ensure sustainable adoption of process innovations.
 </li>
 <li>
 Proactively eliminate bottlenecks and elevate the customer experience through smart, scalable solutions.
 </li>
 </ul>
 
 
 
 
 
 Strategic Alignment &amp; External Collaboration
 
 
 
 
 
 <ul>
 <li>
 Align operational strategies with company-wide growth and service goals.
 </li>
 <li>
 Collaborate across functions for integrated improvement efforts.
 </li>
 <li>
 Contribute to strategic planning with data-driven insights and recommendations.
 </li>
 <li>
 Partner with external vendors to explore and deploy innovative logistics solutions.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 
 
 
 <ul>
 <li>
 
 Strategic Thinking
 
 : Ability to translate business goals into operational improvement initiatives.
 </li>
 <li>
 
 Process Optimization
 
 : Proven track record in reengineering workflows and boosting operational efficiency.
 </li>
 <li>
 
 Project &amp; Change Management
 
 : Skilled in managing system rollouts, change initiatives, and stakeholder alignment.
 </li>
 <li>
 
 Tech Collaboration
 
 : Experience working closely with product, engineering, and data teams to enhance systems.
 </li>
 <li>
 
 Training &amp; Development
 
 : Adept at building training strategies that drive frontline performance.
 </li>
 <li>
 
 Communication &amp; Influence
 
 : Strong ability to align diverse teams around a shared vision of operational excellence.
 </li>
 <li>
 
 Analytical Thinking
 
 : Comfortable using performance metrics and data to drive decisions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Industrial Engineering, Operations Management, Business Administration, or a related field; a Master's degree is a plus.
 </li>
 <li>
 5&ndash;7 years of experience in operations, fulfillment, or logistics&mdash;preferably within e-commerce or retail sectors.
 </li>
 <li>
 Demonstrated experience leading transformation or improvement projects across supply chain functions.
 </li>
 <li>
 Hands-on knowledge of OMS, WMS, TMS systems and process mapping tools.
 </li>
 <li>
 Familiarity with lean methodologies, Six Sigma, or similar process improvement frameworks.
 </li>
 <li>
 Experience managing cross-functional teams and stakeholders across geographies.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About Floward :
 
 
 
 
 
 
 
 Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 
 
 
</div>

Manager of Operational Transformation

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 The Junior Accountant plays a key supporting role within the finance team by assisting in data entry, reconciliation, basic reporting, and document management. This entry-level role helps ensure timely and accurate financial processes while building a strong foundation in accounting systems and practices.
 
 
 
 Key Responsibilities
 
 
 
 
 Accounting Operations
 
 
 
 <ul>
 <li>
 Record routine journal entries and update the accounting system with supporting documents.
 </li>
 <li>
 Assist with invoice processing, petty cash, and employee reimbursements.
 
 
 </li>
 </ul>
 
 Reconciliations &amp; Reporting
 
 
 
 <ul>
 <li>
 Support in the reconciliation of bank and vendor accounts.
 </li>
 <li>
 Prepare draft financial summaries for review by senior accountants.
 
 
 </li>
 </ul>
 
 Documentation &amp; Filing
 
 
 
 <ul>
 <li>
 Organize and maintain proper filing of vouchers, receipts, and journal entries.
 </li>
 <li>
 Help prepare documents for internal or external audits.
 
 
 </li>
 </ul>
 
 Cash Handling &amp; Verification
 
 
 
 <ul>
 <li>
 Assist in preparing and verifying petty cash reports.
 </li>
 <li>
 Participate in inventory and cash checks as needed.
 
 
 </li>
 </ul>
 
 System Usage &amp; Compliance
 
 
 
 <ul>
 <li>
 Enter accurate data into MS Dynamics or other finance tools.
 </li>
 <li>
 Ensure entries comply with internal finance policies.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Skills and Qualifications
 
 
 
 Bachelor&rsquo;s degree in Accounting, Finance, or related field.
 
 
 
 Experience
 
 
 
 0&ndash;2 years of experience in a finance or accounting role; internships accepted.
 
 
 
 Technical Skills
 
 
 
 Basic knowledge of accounting systems (e.g., MS Dynamics), Excel proficiency.
 
 
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong sense of responsibility and confidentiality.
 </li>
 <li>
 Willingness to learn and contribute to team success.
 </li>
 </ul>
</div>

Junior Accountant

<div>
 Floward
 
 Job Purpose
 
 
 
 The Inventory Officer supports day-to-day warehouse and inventory activities, ensuring accurate stock records, proper receiving and dispatch of items, and timely reporting. The role contributes to preventing stock discrepancies, maintaining availability of fast-moving products, and supporting smooth operations across Floward&rsquo;s supply chain.
 
 
 
 Key Responsibilities
 
 
 
 
 Inventory Control &amp; Record Management
 
 
 
 <ul>
 <li>
 Maintain accurate records of stock movements, product codes, and system entries.
 </li>
 <li>
 Support reconciliation of work orders to ensure accuracy of materials and products.
 </li>
 <li>
 Track inbound and outbound orders to prevent overstock or stock-outs.
 </li>
 <li>
 Escalate discrepancies between physical stock and system records.
 
 
 </li>
 </ul>
 
 Receiving &amp; Warehouse Coordination
 
 
 
 <ul>
 <li>
 Assist in receiving incoming items, verifying quantities and quality against purchase requests.
 </li>
 <li>
 Coordinate with procurement and warehouse staff for timely and accurate processing.
 </li>
 <li>
 Check date-sensitive products for expiration and assist in removal or transfer as required.
 </li>
 <li>
 Report any damages or losses to supervisor for corrective action.
 
 
 </li>
 </ul>
 
 Reporting &amp; Analysis
 
 
 
 <ul>
 <li>
 Prepare and submit daily/weekly stock balance and stagnancy reports.
 </li>
 <li>
 Assist in generating inventory reports for management review.
 </li>
 <li>
 Track basic operational KPIs (stock accuracy, returns, defective items).
 
 
 </li>
 </ul>
 
 Compliance &amp; Support
 
 
 
 <ul>
 <li>
 Follow standard inventory and warehouse procedures to maintain efficiency.
 </li>
 <li>
 Ensure compliance with occupational safety and health guidelines.
 </li>
 <li>
 Assist in filing claims for defective or returned products when required.
 </li>
 <li>
 Provide support to cross-functional teams (Category, Sales, Procurement) in product availability and timely order fulfillment.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in Logistics, Supply Chain, Business Administration, or related field (preferred).
 </li>
 <li>
 1&ndash;2 years of experience in inventory or warehouse operations, preferably in retail or e-commerce.
 </li>
 <li>
 Familiarity with ERP systems (e.g., Microsoft Dynamics 365 or similar) is an advantage.
 </li>
 <li>
 Proficiency in MS Excel and basic reporting.
 </li>
 <li>
 Strong attention to detail, organizational skills, and time management.
 </li>
 <li>
 Bilingual proficiency (English and Arabic preferred).
 </li>
 </ul>
</div>

Inventory Officer

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 The Data Analyst II plays a key role in delivering data-driven insights and supporting decision-making across business units at Floward. This role involves conducting in-depth data analysis, building and maintaining ETL pipelines, designing performance dashboards, and applying statistical models to uncover growth and optimization opportunities. The Analyst collaborates closely with cross-functional teams to ensure timely, impactful, and actionable data outputs.
 
 
 
 Key Responsibilities
 
 
 
 
 Data Analysis &amp; Interpretation
 
 
 
 <ul>
 <li>
 Conduct exploratory data analysis to understand business processes and identify optimization opportunities.
 </li>
 <li>
 Apply statistical models and business logic to extract actionable insights from structured and semi-structured datasets.
 </li>
 <li>
 Design and interpret experiments and surveys that inform strategic business decisions.
 
 
 </li>
 </ul>
 
 Data Modeling &amp; Pipeline Development
 
 
 
 <ul>
 <li>
 Contribute to data modeling and transformation pipelines using SQL and Python.
 </li>
 <li>
 Build, automate, and maintain ETLs to ensure reliable and timely data delivery.
 </li>
 <li>
 Work with data engineers to ensure proper data governance and documentation.
 
 
 </li>
 </ul>
 
 Visualization &amp; Reporting
 
 
 
 <ul>
 <li>
 Develop dashboards and reports using BI platforms (Tableau, Power BI) to track and communicate key business metrics.
 </li>
 <li>
 Maintain and evolve visualizations based on stakeholder feedback and evolving business needs.
 
 
 </li>
 </ul>
 
 Business &amp; Strategic Support
 
 
 
 <ul>
 <li>
 Partner with product, marketing, operations, and finance to support strategic projects.
 </li>
 <li>
 Provide recommendations backed by data to drive commercial outcomes.
 </li>
 <li>
 Communicate insights clearly to technical and non-technical stakeholders across geographies.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Skills and Qualifications
 
 
 
 Bachelor&rsquo;s degree in Computer Science, Statistics, Engineering, Economics, or a related field.
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3+ years of professional experience in data analysis, preferably in the e-commerce or retail industry.
 </li>
 <li>
 Strong experience in SQL, with working knowledge of Python or R.
 </li>
 <li>
 Hands-on experience in building dashboards and performing exploratory data analysis.
 </li>
 <li>
 Prior experience in designing experiments and analyzing survey data is a plus.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficient in SQL, Python (Pandas, Matplotlib), or R (Shiny, ggplot2, RMarkdown).
 </li>
 <li>
 Experience with BI tools (e.g., Tableau, Power BI).
 </li>
 <li>
 Strong understanding of statistical concepts and data modeling techniques.
 </li>
 <li>
 Familiarity with Jupyter Notebooks and Git for version control.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving mindset.
 </li>
 <li>
 Excellent communication skills, especially with leadership-level stakeholders.
 </li>
 <li>
 Ability to work independently and as part of a geographically distributed team.
 </li>
 </ul>
</div>

Data Analyst II

<div>
 Floward
 
 
 
 Job Purpose
 
 
 
 Customer support provided through Outbound calls and responsible of contacting customers who have inquiries or concerns related to their order or accounts, to identify the customer's needs, resolve issues, and provide solutions in a timely manner, processing customer's orders, handling the surveys and feedback.
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service Responsibilities
 
 
 
 <ul>
 <li>
 Contacting the customers who have inquiries or concerns related to their order or accounts.
 </li>
 <li>
 Identifying the customer&rsquo;s needs and resolving issues to ensure the customer&rsquo;s satisfaction.
 </li>
 <li>
 Providing the customers with solutions in a timely manner.
 </li>
 <li>
 Contacting the customers and identifying their needs.
 </li>
 <li>
 Responding efficiently and accurately to customers and explaining possible solutions in a timely manner and ensuring that customers feel supported and valued.
 </li>
 <li>
 Making calls to customers and resolving their complaints, or other issues with products or services.
 </li>
 <li>
 Contacting customers when changes have been made to their orders.
 </li>
 <li>
 Building lasting relationships with customers and other call center team members based on trust and reliability.
 </li>
 <li>
 Supporting incoming claim.
 
 
 </li>
 </ul>
 
 Order Processing &amp; Operations
 
 
 
 <ul>
 <li>
 Processing customer&rsquo;s orders and follow-up with customers.
 </li>
 <li>
 Processing customer&rsquo;s orders and follow-up with customers, handling the surveys and feedback.
 </li>
 <li>
 Handling the surveys and feedback from customers.
 </li>
 <li>
 Data Entry and processing manual payments.
 </li>
 <li>
 Accurately document information within multiple database systems.
 </li>
 <li>
 Assisting with sales processing.
 
 
 </li>
 </ul>
 
 Communication &amp; Coordination
 
 
 
 <ul>
 <li>
 Digital correspondence.
 </li>
 <li>
 Contacting the other departments to resolve the customer issues.
 </li>
 <li>
 Observing and following company policies and the website for FAQs or policy related answers.
 
 
 </li>
 </ul>
 
 Performance &amp; Work Ethics
 
 
 
 <ul>
 <li>
 Making sales or recommendations for products or services that may better suit customer needs.
 </li>
 <li>
 Taking Accountable for daily target and KPIs.
 </li>
 <li>
 Flexible with shift times based on operational needs.
 
 
 </li>
 </ul>
 
 Skills And Qualifications
 
 
 
 
 QUALIFICATION AND EXPERIENCE
 
 
 
 <ul>
 <li>
 Open to non-bachelor's degree holder.
 </li>
 <li>
 Must have at least 2 years of relevant working experience in the same field.
 </li>
 <li>
 PC literate - MS Word, MS Excel, and MS Outlook.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Must have very good English communication skills (spoken and written).
 </li>
 <li>
 Strong organizational skills with the ability to effectively manage time &amp; prioritize tasks
 </li>
 <li>
 Exceptional planning and prioritizing skills and drive for results.
 </li>
 <li>
 Ability to define and refine mechanisms and processes that scale across multiple teams, drive execution and operational excellence.
 </li>
 </ul>
</div>

Customer Service Officer

Join Floward and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.