Qureos Mentor

FMCG

Key Responsibilities:Customer Service Operations<ul><li>Manage day-to-day customer service operations across all communication channels (phone, email, social media, WhatsApp, and in-person interactions).</li><li>Ensure timely and effective resolution of customer inquiries, complaints, and service requests.</li><li>Develop and maintain customer service policies, procedures, and service standards.</li></ul>Team Management<ul><li>Lead, coach, and develop the customer service team.</li><li>Monitor team performance against established KPIs and service levels.</li><li>Conduct regular performance reviews, training, and coaching sessions.</li><li>Foster a customer-centric culture within the department.</li></ul>Customer Satisfaction &amp; Retention<ul><li>Drive initiatives to improve customer satisfaction, loyalty, and retention.</li><li>Monitor customer feedback and implement corrective actions.</li><li>Manage customer escalations and ensure prompt resolution.</li></ul>Process Improvement<ul><li>Identify opportunities to enhance customer service processes and operational efficiency.</li><li>Collaborate with Sales, Marketing, Operations, Supply Chain, and IT teams to improve the customer journey.</li><li>Implement automation and digital solutions to improve service delivery.</li></ul>Reporting &amp; Analytics<ul><li>Prepare and present customer service reports and dashboards.</li><li>Analyze customer trends, complaints, and service performance metrics.</li><li>Provide recommendations to improve customer experience and operational effectiveness.</li></ul>Stakeholder Management<ul><li>Coordinate with internal departments to resolve customer concerns.</li><li>Ensure smooth communication between customers and business functions.</li><li>Support management in strategic customer service initiatives.</li></ul>Key Performance Indicators (KPIs)<ul><li>Customer Satisfaction Score (CSAT)</li><li>Net Promoter Score (NPS)</li><li>Customer Retention Rate</li><li>First Response Time</li><li>First Contact Resolution (FCR)</li><li>Complaint Resolution Time</li><li>Service Level Achievement</li><li>Customer Complaint Reduction</li><li>Team Productivity &amp; Quality Scores</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Marketing, Customer Service, or a related field.</li><li>Master's degree preferred.</li></ul>Experience<ul><li>6&ndash;10 years of experience in Customer Service, Customer Experience, Contact Center, or Client Relations.</li><li>Minimum 3 years of managerial experience leading customer service teams.</li></ul>Skills &amp; Competencies<ul><li>Customer Relationship Management</li><li>Team Leadership &amp; Coaching</li><li>Complaint Handling &amp; Conflict Resolution</li><li>Process Improvement</li><li>Data Analysis &amp; Reporting</li><li>Communication &amp; Interpersonal Skills</li><li>Stakeholder Management</li><li>Problem Solving &amp; Decision Making</li><li>Customer-Centric Mindset</li></ul>Work Location: In person

Customer Services Manager

Key ResponsibilitiesWarehouse Management<ul><li>Manage day-to-day warehouse operations including receiving, storage, picking, packing, and dispatch of materials/products.</li><li>Ensure proper inventory storage and stock arrangement as per operational standards.</li><li>Monitor warehouse space utilization and optimize storage capacity.</li><li>Implement warehouse SOPs to improve efficiency and accuracy.</li><li>Ensure compliance with safety, quality, and housekeeping standards.</li></ul>Inventory Management<ul><li>Monitor inventory levels and maintain stock accuracy through periodic reconciliations and cycle counts.</li><li>Ensure timely stock verification and physical inventory audits.</li><li>Coordinate with procurement, production, and sales departments for stock planning and availability.</li><li>Investigate and resolve inventory discrepancies, damages, and shortages.</li><li>Maintain inventory records through ERP/WMS systems.</li></ul>Logistics &amp; Distribution<ul><li>Manage transportation and logistics operations to ensure timely delivery of goods.</li><li>Coordinate with transporters, third-party logistics providers, and internal stakeholders.</li><li>Monitor dispatch schedules and delivery performance.</li><li>Optimize freight and transportation costs while maintaining service quality.</li><li>Ensure compliance with transportation regulations and documentation.</li></ul>Team Management<ul><li>Lead, supervise, and develop warehouse and logistics staff.</li><li>Allocate duties, monitor performance, and ensure productivity targets are achieved.</li><li>Conduct training on warehouse handling, safety, and operational procedures.</li></ul>Compliance &amp; Reporting<ul><li>Ensure adherence to company policies, GMP, HSE, and regulatory requirements (especially for Pharma/FMCG environments).</li><li>Prepare warehouse and logistics performance reports, KPIs, inventory reports, and operational dashboards.</li><li>Monitor KPIs such as inventory accuracy, dispatch timelines, delivery efficiency, stock losses, and warehouse utilization.</li></ul>Process Improvement<ul><li>Identify process gaps and implement continuous improvement initiatives.</li><li>Develop cost-saving opportunities in warehousing and transportation.</li><li>Improve warehouse layout and operational workflow for better efficiency.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Supply Chain, Logistics, Business Administration, Engineering, or related field (Master&rsquo;s preferred).</li><li>Professional certifications in Supply Chain/Logistics will be an added advantage.</li></ul>Experience<ul><li>7&ndash;10 years of experience in Warehouse &amp; Logistics operations, with at least 3&ndash;5 years in a managerial role.</li><li>Experience in Pharma, FMCG, Manufacturing, or Distribution industry preferred.</li></ul>Pay: From Rs300,000.00 per monthWork Location: In person

Manager Warehouse & Logistics

Quality Assurance &amp; Control<ul><li>Develop and implement quality standards, policies, and procedures</li><li>Monitor product/service quality and ensure compliance with internal benchmarks</li><li>Identify quality gaps and implement corrective and preventive actions (CAPA)</li></ul>Compliance &amp; Regulatory Management<ul><li>Ensure compliance with applicable laws, regulations, and company policies</li><li>Monitor adherence to SOPs and internal controls</li><li>Keep updated with regulatory changes and ensure timely implementation</li></ul>Risk Control &amp; Internal (RCI)<ul><li>Identify operational and compliance risks and recommend mitigation strategies</li><li>Strengthen internal control systems and governance frameworks</li><li>Conduct risk assessments and compliance reviews</li></ul>Audits &amp; Inspections<ul><li>Plan and conduct internal audits across departments</li><li>Coordinate with external auditors and regulatory bodies</li><li>Ensure timely closure of audit observations and findings</li></ul>Reporting &amp; Documentation<ul><li>Prepare compliance and quality reports for management review</li><li>Maintain accurate documentation of policies, procedures, and audit records</li><li>Track KPIs and compliance metrics</li></ul>Cross-Functional Coordination<ul><li>Work closely with operations, HR, and other departments to ensure compliance</li><li>Conduct awareness sessions and trainings on quality and compliance standards</li><li>Support process improvement initiatives</li></ul>Required Skills<ul><li>Strong knowledge of quality management systems and compliance frameworks</li><li>Experience in risk assessment and internal controls</li><li>Audit and documentation expertise</li><li>Analytical and problem-solving skills</li><li>Strong communication and stakeholder management</li></ul>Qualifications<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Quality Management, or related field</li><li>Professional certifications (e.g., ISO, Compliance, Risk Management) preferred</li></ul>Job Type: Full-timePay: From Rs150,000.00 per monthWork Location: In person

Deputy Manager Quality

Position Title: PR Specialist Department: Marketing Reporting To: Senior Digital Marketing LeadRole Overview: We are looking for a dynamic and well-connected PR Specialist who will be responsible for managing influencer relationships, supporting PR initiatives, and coordinating communication for key campaigns. The ideal candidate should have strong networking skills, an understanding of the digital landscape, and the ability to support campaign planning and execution across platforms.Key Responsibilities:<ul><li>Build and maintain strong relationships with influencers, creators, and media partners</li><li>Coordinate influencer onboarding and communication for campaigns</li><li>Support planning and execution of PR campaigns and brand collaborations</li><li>Manage outreach for product launches, events, and brand initiatives</li><li>Coordinate closely with the digital team for campaign rollouts</li><li>Support social media posting coordination and content scheduling</li><li>Assist in planning and execution of major marketing campaigns</li><li>Track influencer deliverables and campaign timelines</li><li>Monitor campaign performance and engagement trends</li><li>Maintain proper documentation of influencer databases and PR activities</li></ul>Please proceed with sourcing relevant profiles, and we can align on shortlisted candidates accordingly.Looking forward to your supportJob Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

PR Specialist

Join FMCG and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FMCG

About Company

Customer Services Manager

Manager Warehouse & Logistics

Deputy Manager Quality

PR Specialist