Qureos Mentor

Forest County Potawatomi

<div></div><div><div><div><p><b>Here&rsquo;s</b><b> what </b><b>you&rsquo;ll</b><b> be doing:</b></p>
</div>
<div><ul><li>Provides daily work guidance and serves as the first point of escalation for Central Scheduling/Registration Clerks on scheduling, registration, check-in/check-out, documentation, and customer service questions.</li>
<li>Performs core Central Scheduling/Registration Clerk duties as needed to maintain service levels, including in-person/phone support, appointment scheduling, registration, and follow-up calls.</li>
<li>Supports consistent adherence to policies and workflows, including completion and scanning of required notices/forms into the EHR.</li>
<li>Ensures accurate capture of revenue‑cycle critical information such as insurance card scanning, verification of changes, and collection of required demographics.</li>
<li>Assists with insurance eligibility verification using payer portals and routes coverage or coordination‑of‑benefits issues to appropriate resources.</li>
<li>Supports time‑of‑service collections (copays, prior balances, payment plans) and assists with accurate payment posting and end‑of‑shift reconciliation.</li>
<li>Monitors assigned EHR worklists and supports timely, appropriate follow‑up actions.</li>
<li>Coordinates communication and collaboration with Care Teams, Financial Services, Billing, and Accounts Receivable to ensure accurate information flow and issue resolution.</li>
<li>Assists with training Central Registration Clerks, maintaining job aids and scripts, and providing coaching on Athena/Dentrix workflows and service standards.</li>
<li>Helps identify workflow gaps, participates in process improvement efforts, tracks operational/quality metrics, and fosters a respectful, team‑oriented environment.</li>
</ul>
<p><b>What </b><b>you&rsquo;ll</b><b> need to be successful:</b></p>
</div>
</div><div><div><ul><li>High School Diploma or Equivalent</li>
</ul></div><div><ul><li>At least two years of experience in healthcare registration, scheduling, billing, or health insurance processing, required.</li>
</ul></div><div><ul><li>Demonstrated ability to provide excellent customer service and communicate clearly in person, by phone, and in writing.</li>
</ul></div><div><ul><li>Strong attention to detail with the ability to accurately enter and maintain patient information in an Electronic Health Record system.</li>
</ul></div><div><ul><li>Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort learning new systems (e.g., Athena, Dentrix, OnBase) as applicable.</li>
</ul></div><div><ul><li>Ability to train peers, provide constructive feedback, and support a team environment in a fast-paced setting.</li>
</ul></div><div><ul><li>Ability to work effectively within a culturally diverse community.</li>
</ul></div><div><ul><li>Ability to operate general office equipment (copiers, scanners, fax, multi-line phone system, and credit card machines).</li>
</ul></div><div><ul><li>Must be dependable and able to flex work hours as needed to support front line operations.</li>
</ul></div><div><ul><li>Must successfully pass all applicable background checks and drug screens.</li>
</ul></div><div><ul><li>FCP complies with CDC vaccine and testing recommendations for healthcare professionals. Proof of immunizations is required and immunizations/testing provided upon hire.</li>
</ul>
</div> <div><p><b>Preferred Qualifications:</b></p>
</div>
<div><ul><li>Associate&rsquo;s degree in business administration, healthcare administration, or related field.</li>
<li>One year of direct leadership experience.</li>
</ul>
</div></div><div><div><p><b>Benefits </b><b>you&rsquo;ll</b><b> love:</b></p>
<ul>
<li>Approximately 5 weeks of paid time off annually</li>
<li>3 weeks of paid holidays</li>
<li>Premium free health insurance</li>
<li>Flexible spending accounts</li>
<li>Short term disability</li>
<li>Life insurance</li>
<li>401k with match</li></ul></div></div></div><div></div>

Central Scheduling Registration Team Lead

Join Forest County Potawatomi and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Forest County Potawatomi

About Company

Central Scheduling Registration Team Lead