Central Scheduling Registration Team Lead

Here’s what you’ll be doing:

• Provides daily work guidance and serves as the first point of escalation for Central Scheduling/Registration Clerks on scheduling, registration, check-in/check-out, documentation, and customer service questions.
• Performs core Central Scheduling/Registration Clerk duties as needed to maintain service levels, including in-person/phone support, appointment scheduling, registration, and follow-up calls.
• Supports consistent adherence to policies and workflows, including completion and scanning of required notices/forms into the EHR.
• Ensures accurate capture of revenue‑cycle critical information such as insurance card scanning, verification of changes, and collection of required demographics.
• Assists with insurance eligibility verification using payer portals and routes coverage or coordination‑of‑benefits issues to appropriate resources.
• Supports time‑of‑service collections (copays, prior balances, payment plans) and assists with accurate payment posting and end‑of‑shift reconciliation.
• Monitors assigned EHR worklists and supports timely, appropriate follow‑up actions.
• Coordinates communication and collaboration with Care Teams, Financial Services, Billing, and Accounts Receivable to ensure accurate information flow and issue resolution.
• Assists with training Central Registration Clerks, maintaining job aids and scripts, and providing coaching on Athena/Dentrix workflows and service standards.
• Helps identify workflow gaps, participates in process improvement efforts, tracks operational/quality metrics, and fosters a respectful, team‑oriented environment.

What you’ll need to be successful:

• High School Diploma or Equivalent

• At least two years of experience in healthcare registration, scheduling, billing, or health insurance processing, required.

• Demonstrated ability to provide excellent customer service and communicate clearly in person, by phone, and in writing.

• Strong attention to detail with the ability to accurately enter and maintain patient information in an Electronic Health Record system.

• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort learning new systems (e.g., Athena, Dentrix, OnBase) as applicable.

• Ability to train peers, provide constructive feedback, and support a team environment in a fast-paced setting.

• Ability to work effectively within a culturally diverse community.

• Ability to operate general office equipment (copiers, scanners, fax, multi-line phone system, and credit card machines).

• Must be dependable and able to flex work hours as needed to support front line operations.

• Must successfully pass all applicable background checks and drug screens.

• FCP complies with CDC vaccine and testing recommendations for healthcare professionals. Proof of immunizations is required and immunizations/testing provided upon hire.

Preferred Qualifications:

• Associate’s degree in business administration, healthcare administration, or related field.
• One year of direct leadership experience.

Benefits you’ll love:

• Approximately 5 weeks of paid time off annually
• 3 weeks of paid holidays
• Premium free health insurance
• Flexible spending accounts
• Short term disability
• Life insurance
• 401k with match