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Four Points by Sheraton Juneau

Job SummaryWe are seeking a positive, friendly Hotel Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. This position will include shift work.Responsibilities also include maintaining communication with guests over the phone and through Wyndham online, checking in guests with accurate contact and payment info, communcating with other shifts and the manager daily, keeping the property secure, and continuing payment training.Responsibilities-Develop knowledge of hotel operations and activities-Take reservations and answer questions via phone, email, and in-person-Build rapport with guests and identify their needs through friendly conversation and open-ended questions-Describe the features and amenities of guest rooms-Ensure compliance with health and quality standards-Learn local area resources for guest questionsQualifications-Friendly and outgoing personality-Familiarity with hospitality or customer service industry standards-Proficient in English; knowledge of other languages is a plus-Basic Computer literacy-Able to resolve issues with a customer-focused orientation and communicate promptly with manager-Able to lift 30 poundsJob Types: Full-time, Part-timePay: From $18.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Experience:<ul><li>Hotel, reception or customer service: 1 year (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li><li>Overnight Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Juneau, AK 99801 (Preferred)</li></ul>Work Location: In person

Front Desk Agent

Join Four Points by Sheraton Juneau and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Four Points by Sheraton Juneau

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Front Desk Agent