Qureos Mentor

FRIENDS MANPOWER RECRUITMENT

The Customer Service Agent/Receptionist will be responsible for the following:Arab NationalJOB DESCRIPTION / RESPONSIBILITIES:<ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/Customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Assist callers with inquiries, complaints, and requests.</li><li>Log and escalate issues to relevant internal teams when necessary.</li><li>Ensure data accuracy, completeness, and confidentiality at all times.</li><li>Operate company Customer Relationship Management (CRM) system and other designated customer service tools.</li><li>Log all interactions and outcomes with detailed notes.</li><li>Manage and respond to queries received via multiple public-facing channels including: Telephone, Email, WhatsApp Social Media (if assigned), Onlineforms and inquiry platforms, Offline communication (onsite).</li><li>Submit daily and weekly interaction reports.</li><li>Highlight trends, recurring issues, and customer feedback.</li><li>Support campaigns and initiatives that require direct customer interaction (e.g., RSVP follow-ups, alumni engagement drives, surveys).</li></ul>REQUIREMENTS and SKILLS<ul><li>Fluent in Arabic and English (Spoken and written).</li><li>Proven experience in customer service or receptionist roles.</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Familiar with CRM systems and Microsoft Office.</li><li>Professional appearance and behavior suitable for representing the company.</li><li>Duty hours are eight hours per day (Sunday to Thursday 7:30am to 3:30pm).</li><li>with valid QID</li></ul>Job Type: Contract Contract length: 3-4 monthsPay: QAR4,500.00 - QAR5,000.00 per monthLanguage:<ul><li>arabic (Required)</li></ul>

Customer Service Agent/Receptionist

Job Description: We are seeking a motivated and detail-oriented Operations Officer to join our team. The ideal candidate will have relevant experience in human resources, with a strong understanding of HR policies and procedures.Responsibilities:<ul><li>Manage recruitment and onboarding processes</li><li>Point person for both agency and client</li><li>Maintain employee records and HR documentation</li><li>Assist with payroll and benefits administration</li><li>Support employee relations and performance management</li><li>Ensure compliance with labor laws and company policies</li></ul>Qualifications:<ul><li>Relevant HR experience preferred (please specify years in application)</li><li>Operations of onboarding recruitment and mobilization process.</li><li>Good communication and interpersonal skills</li><li>Ability to handle confidential information with discretion</li><li>Proficient in MS Office and HR software</li><li>Can work under pressure and less supervision</li></ul>Benefits:<ul><li>Salary (4,500 QAR)</li></ul>How to Apply: Interested candidates with relevant experience are invited to submit their CV and cover letter. Please mention your years of experience in your application.4aglobalcareer@gmail.com +974 &ndash; 6000 2468Job Type: Full-timePay: QAR4,500.00 per month

Operations Officer

Join FRIENDS MANPOWER RECRUITMENT and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

FRIENDS MANPOWER RECRUITMENT

ABOUT_COMPANY

Customer Service Agent/Receptionist

Operations Officer