Qureos Mentor

Gargash Group

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 Job Purpose:
 
 
 
 
 
 The Product Expert ensures an exceptional customer experience by delivering in-depth knowledge of Mercedes-Benz vehicles, providing tailored demonstrations, and supporting customers throughout the delivery process. This role is key in bridging the technical and operational understanding of vehicles with the luxury experience expected from the Mercedes-Benz brand.
 
 
 
 
 
 Resposibilities:
 
 
 
 
 
 &bull; Conduct thorough and professional vehicle presentations, ensuring customers understand the features, technologies, and controls of their new vehicles.
 
 
 &bull; Provide hands-on demonstrations of key vehicle systems, including safety features, infotainment systems, and operational technologies.
 
 
 &bull; Welcome customers warmly upon vehicle delivery, addressing their questions or concerns to establish trust and rapport.
 
 
 &bull; Oversee the entire vehicle delivery process, ensuring a seamless and enjoyable experience for customers.
 
 
 &bull; Complete all paperwork and documentation related to vehicle deliveries accurately and in compliance with dealership and manufacturer guidelines.
 
 
 &bull; Conduct pre-delivery inspections to ensure vehicles are in pristine condition, coordinating with the service department as needed.
 
 
 &bull; Provide personalized assistance post-delivery, addressing inquiries, clarifications, or issues promptly and professionally.
 
 
 &bull; Serve as a point of contact for customers needing additional guidance on vehicle features or operations.
 
 
 &bull; Stay updated on the latest Mercedes-Benz vehicle models, features, and technologies.
 
 
 &bull; Participate in training programs to maintain in-depth technical knowledge and enhance presentation skills.
 
 
 &bull; Share knowledge with team members to ensure consistency in customer interactions and experiences.
 
 
 &bull; Collaborate with sales, service, and other departments to ensure smooth communication and a cohesive customer journey.
 
 
 &bull; Collect and document customer feedback on the delivery process, providing actionable insights to improve operations.
 
 
 &bull; Ensure compliance with Distributor Retail Standards and uphold company values in all interactions and decisions.
 
 
 &bull; Maintain a professional appearance that reflects the high standards of the Mercedes-Benz brand.
 
 
 &bull; Uphold company values throughout business practices and utilise sound judgment in decision making.
 
 
 &bull; Any other additional duties as may be required by management based on needs of the business.
 
 
 
 
 
 Requirements:
 
 
 
 
 
 Minimum 1&ndash;3 years of experience in a similar field, such as automotive product demonstration or delivery roles.
 
 
 &bull; High School Diploma required.
 
 
 &bull; Additional automotive training or certifications are a plus.
 
</div>

Product Expert - UAE National

<div>
 
 Job Purpose:
 
 
 
 
 
 The Head of Cyber Security is responsible for developing, implementing, and overseeing a comprehensive cybersecurity strategy that protects the group&rsquo;s digital assets, infrastructure, systems, and data from internal and external threats. This job encompasses policy development, risk assessment, incident response, security operations, compliance, and awareness. The Head of Cyber Security serves as the group&rsquo;s cybersecurity authority, ensuring alignment between security programs and business objectives, while fostering a security-first culture across the group.
 
 
 
 
 
 Resposibilities:
 
 
 
 
 
 Strategic Leadership &amp; Governance
 
 
 &bull;Develop and lead the execution of the group-wide cyber security strategy in alignment with business goals and technology roadmap.
 
 
 &bull;Define cybersecurity policies, standards, and procedures based on industry best practices and regulatory requirements.
 
 
 &bull;Lead the group&rsquo;s Cyber Security Governance Committee and regularly report on security posture to executive leadership and board-level risk committees.
 
 
 &bull;Champion a proactive security culture by integrating cybersecurity into all business and technology decision-making processes.
 
 
 
 
 
 Cybersecurity Operations &amp; Risk Management
 
 
 &bull;Oversee the design, implementation, and management of security tools and controls including firewalls, SIEM, EDR, IAM, and DLP solutions.
 
 
 &bull;Direct the Security Operations Centre (SOC) and ensure continuous monitoring, threat intelligence, and rapid response to potential breaches.
 
 
 &bull;Conduct regular vulnerability assessments, penetration testing, and risk assessments to identify and mitigate potential threats.
 
 
 &bull;Lead cyber incident response planning, simulation exercises, and post-mortem reviews to improve organizational resilience.
 
 
 
 
 
 Compliance &amp; Audit
 
 
 &bull;Ensure compliance with relevant regulatory frameworks (e.g., ISO 27001, NIST, GDPR, PCI-DSS, local cybersecurity laws).
 
 
 &bull;Collaborate with internal and external auditors during cybersecurity audits and ensure timely remediation of any findings.
 
 
 &bull;Maintain up-to-date records of all cybersecurity-related incidents, controls, and risk assessments for audit and regulatory purposes.
 
 
 
 
 
 Data Privacy and Information Protection
 
 
 &bull;Work closely with the Data Protection Officer (DPO) and Legal team to ensure data protection measures are enforced.
 
 
 &bull;Oversee implementation of data classification, encryption, and secure data handling practices across the organization.
 
 
 &bull;Drive initiatives to reduce data leakage, insider threats, and loss of intellectual property.
 
 
 Security Architecture &amp; Infrastructure
 
 
 &bull;Guide the secure design of systems, networks, and applications from the ground up, incorporating security by design principles.
 
 
 &bull;Collaborate with IT infrastructure and application development teams to embed cybersecurity into solution architecture.
 
 
 &bull;Ensure cloud security governance is established and enforced across all SaaS, IaaS, and PaaS environments.
 
 
 
 
 
 Awareness, Training &amp; Culture
 
 
 &bull;Develop and lead group-wide security awareness campaigns and training programs for employees, contractors, and third parties.
 
 
 &bull;Create tailored training initiatives for high-risk user groups and leadership teams.
 
 
 &bull;Promote a culture of shared cybersecurity responsibility across all departments.
 
 
 Vendor &amp; Third-Party Security
 
 
 &bull;Assess the security posture of vendors, suppliers, and partners as part of the third-party risk management program.
 
 
 &bull;Establish security requirements and SLAs in vendor contracts and conduct periodic due diligence and reviews.
 
 
 
 
 
 Budget &amp; Team Leadership
 
 
 &bull;Lead, mentor, and manage the cybersecurity team, fostering a high-performance culture and continuous professional development.
 
 
 &bull;Define resource requirements, develop cybersecurity budgets, and oversee procurement of security technologies and services.
 
 
 &bull;Build capability maturity across cyber domains and succession plans for critical security roles.
 
 
 
 
 
 General
 
 
 &bull;Uphold company values throughout business practices and utilise sound judgment in decision making.
 
 
 &bull;Any other additional duties as may be required by management based on needs of the business.
 
 
 
 
 
 Requirements:
 
 
 
 
 
 &bull;A minimum of 10+ years of progressive experience in information security, with at least 5 years in a senior leadership role.
 
 
 &bull;Proven experience in managing enterprise security programs in large and complex organizations.
 
 
 &bull;Demonstrated expertise in threat management, incident response, risk assessment, security architecture, and compliance.
 
 
 &bull;Masters&rsquo;s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
 
 
 
 &bull;Professional certifications such as CCISO, ISO 27001, ISO 42001, CISA, CISM, CISSP, AAIA, CEH, OSCP, or equivalent vendor-neutral credentials are required
 
 .
 
 
 &bull;Product/Technology related certification are preferred.
 
</div>

Head of Cyber Security

<div>
 
 J
 
 ob Overview
 
 
 
 The E-Commerce Sales Specialist is responsible for managing and driving online sales of used cars through various digital platforms and requires a tech-savvy individual with a strong understanding of e-commerce, online marketing, and sales strategies. This job is responsible for optimising the online customer experience, developing, and implementing sales initiatives, and ensuring the highest level of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee and manage all aspects of online used car sales, from listing vehicles to closing sales.
 </li>
 <li>
 Develop and implement strategies to increase online sales and meet or exceed sales targets.
 </li>
 <li>
 Monitor online sales performance, analysing data to identify trends and areas for improvement.
 </li>
 <li>
 Maintain and optimise the e-commerce website and other online sales platforms to ensure a userfriendly and efficient customer experience.
 </li>
 <li>
 Collaborate with IT and web development teams to implement website enhancements and troubleshoot any issues.
 </li>
 <li>
 Develop and execute digital marketing campaigns, including SEO, SEM, email marketing, and social media, to drive traffic and increase online sales.
 </li>
 <li>
 Create and manage high-quality content, including vehicle descriptions, images, and videos, to attract and engage potential buyers.
 </li>
 <li>
 Provide exceptional customer service throughout the online sales process, from initial inquiries to post-sale follow-ups.
 </li>
 <li>
 Address and resolve customer inquiries and concerns promptly and professionally, ensuring a positive customer experience.
 </li>
 <li>
 Collaborate with the inventory management team to ensure accurate and up-to-date listings of available used vehicles.
 </li>
 <li>
 Implement effective pricing strategies to remain competitive in the online market while achieving profitability.
 </li>
 <li>
 Continuously evaluate and improve the online sales process to enhance efficiency and customer satisfaction.
 </li>
 <li>
 Implement best practices and innovative solutions to streamline the online car-buying experience.
 </li>
 <li>
 Stay updated on market trends, competitor activities, and customer preferences to adjust sales strategies accordingly.
 </li>
 <li>
 Analyse market data and customer insights to make informed decisions and develop targeted sales initiatives.
 </li>
 <li>
 Generate regular reports on key performance indicators (KPIs) such as website traffic, conversion rates, sales volume, and customer satisfaction.
 </li>
 <li>
 Present findings and recommendations to senior management to guide strategic decision-making.
 </li>
 <li>
 Ensure all online sales activities comply with relevant legal and regulatory requirements. &bull; Maintain accurate records and documentation for all transactions to ensure transparency and accountability.
 </li>
 <li>
 Work closely with other departments, including sales, marketing, and finance, to ensure seamless operations and customer satisfaction.
 </li>
 <li>
 Represent the online sales function in cross-functional meetings and initiatives.
 </li>
 <li>
 Uphold company values throughout business practices and utilise sound judgment in decision making.
 </li>
 <li>
 Any other additional duties as may be required by management based on needs of the business
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum of 3-5 years of experience in e-commerce sales, preferably in the automotive industry.
 </li>
 <li>
 Proven track record of achieving sales targets.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, E-Commerce, or a related field is preferred.
 </li>
 <li>
 Strong understanding of e-commerce platforms, digital marketing, and online sales strategies.
 </li>
 <li>
 Excellent communication, customer service, and interpersonal skills.
 </li>
 <li>
 Ability to analyse data, develop strategic plans, and make data-driven decisions.
 </li>
 <li>
 Proficiency in using e-commerce tools, CRM software, and other relevant technology
 </li>
 </ul>
 
 
</div>

E-Commerce Sales Specialist

Join Gargash Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gargash Group

ABOUT_COMPANY

Product Expert - UAE National

Head of Cyber Security

E-Commerce Sales Specialist