Qureos Mentor

Gargash Group

<div>
 
 
 JOB OVERVIEW:
 
 
 
 The Service manager is responsible for planning, controlling and increasing efficiency of Service department to achieve revenue targets and ensure high level of customer satisfaction by managing all aspects of vehicle maintenance and repair services. This job is responsible for supervising a team of skilled technicians and service advisors, ensuring efficient operations, and maintaining high-quality service standards
 
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES:
 
 
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 Manage and support a team of workshop supervisors, service advisors, technicians, and support staff.
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 Provide guidance and performance evaluations to enhance the team's productivity and efficiency.
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 Foster a positive work environment that encourages teamwork, motivation, and continuous improvement.
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 Ensure excellent customer service experience by addressing and resolving customer concerns promptly and professionally.
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 Oversee the scheduling of service appointments and communicate with customers about service status and recommendations.
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 Monitor customer feedback and take necessary actions to improve service quality and customer satisfaction.
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 Plan and organise daily service operations to maximise efficiency and minimise turnaround time.
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 Manage work orders, service requests, and parts inventory to maintain smooth service workflow.
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 Collaborate with the parts department to ensure timely availability of required parts and accessories.
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 Monitor and ensure the quality of work performed by the service team meets or exceeds dealership and manufacturer standards.
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 Implement and enforce safety procedures to maintain a safe working environment. &bull; Set and achieve service department goals in alignment with dealership objectives.
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 Analyse service department performance metrics, identify areas for improvement, and implement action plans accordingly.
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 Monitor and control expenses while maximising revenue and profitability.
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 Ensure compliance with all safety, environmental, and legal regulations related to service operations.
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 Stay updated with industry trends, technical advancements, and best practices.
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 Uphold company values throughout business practices and utilise sound judgment in decision making.
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 Any other additional duties as may be required by management based on needs of the business.
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 </ul>
 
 
 
 
 POSITION REQUIREMENTS WORK EXPERIENCE
 
 
 <ul>
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 A minimum of 5-7 years working experience in a similar role with at least 4 years of experience managing a team.
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 Proven experience as a Service Manager in an automotive dealership.
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 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
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 Academic/Professional Training.
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 Vocational School or above.
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 </ul>
 
 
 
 
 
 SKILLS/BEHAVIOUR ATTRIBUTES:
 
 
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 Strong leadership skills with the ability to motivate and manage a diverse team.
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 Excellent communication and customer service skills.
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 Thorough understanding of automotive systems and repair processes.
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 Knowledge of dealership management systems and software.
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 Ability to multitask and prioritize in a fast-paced environment.
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 Problem-solving and decision-making capabilities.
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 Familiarity with automotive industry regulations and compliance standards
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 </ul>
</div>

Service Manager

<div>
 
 
 JOB OVERVIEW
 
 
 
 
 
 
 The Head of Wholesale is responsible for leading, strategizing, and scaling the wholesale operations of the used cars division, covering both domestic and international markets. This job is pivotal in defining the wholesale business strategy, building long-term buyer networks, ensuring compliance with export regulations, and driving profitability through effective inventory management, market penetration, and operational excellence. The Head of Wholesale acts as the commercial anchor for all wholesale activities, ensuring alignment with the group&rsquo;s strategic goals while building a reputation for integrity, trust, and leadership in both local and export markets.
 
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 
 
 
 
 Strategic Leadership &amp; Market Expansion:
 
 
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 Define and execute the overall wholesale strategy (local and international), in alignment with group objectives.
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 Expand market reach by identifying, evaluating, and entering new markets and customer segments.
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 Set ambitious sales, margin, and growth targets and ensure delivery through robust planning and execution.
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 Champion innovation and digital transformation in wholesale channels, leveraging data, technology, and CRM systems.
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 </ul>
 
 
 
 
 
 Sales &amp; Business Development:
 
 
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 Lead all wholesale sales activities to exceed performance targets across revenue, profitability, and volume.
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 Develop strong networks with key buyers, distributors, dealers, and brokers globally.
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 Negotiate complex, high-value deals with a focus on long-term partnerships and profitability.
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 Represent the company in international forums, trade events, and exhibitions to build visibility and reputation.
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 </ul>
 
 
 
 
 
 Inventory &amp; Procurement Oversight
 
 :
 
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 Oversee procurement strategies to ensure a high-quality and diverse portfolio of pre-owned vehicles.
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 Balance stock acquisition and disposal to optimize working capital, turnover rates, and profitability.
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 Ensure demand forecasting accuracy through advanced market analysis and business intelligence tools.
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 </ul>
 
 
 
 
 
 Export &amp; Compliance Management:
 
 
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 Lead all export operations, ensuring compliance with international trade regulations, tariffs, and customs requirements.
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 Build and manage strategic relationships with shipping companies, customs agents, and international buyers.
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 Establish robust risk management frameworks for cross-border transactions and regulatory exposure.
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 </ul>
 
 
 
 
 
 Financial &amp; Operational Governance:
 
 
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 Develop and manage annual wholesale budgets, ensuring cost optimization and ROI maximization.
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 Monitor KPIs across sales revenue, margins, and operational costs, implementing corrective measures where needed.
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 Ensure adherence to corporate governance, transparency, and best practices in reporting and documentation.
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 </ul>
 
 
 
 
 
 Customer &amp; Stakeholder Management:
 
 
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 Ensure exceptional service standards, building customer loyalty and repeat business.
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 Act as the key liaison between wholesale and other internal departments (Sales, Finance, Logistics, Marketing).
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 Build alignment with Group leadership and represent Wholesale in cross-functional strategic initiatives.
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 </ul>
 
 
 
 
 
 People Leadership:
 
 
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 Lead, mentor, and develop the wholesale team to deliver strong performance and professional growth.
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 Instil a culture of accountability, integrity, and high performance.
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 Ensure succession planning and capability-building for the wholesale function.
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 </ul>
 
 
 
 
 
 General:
 
 
 <ul>
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 Uphold company values throughout business practices and utilise sound judgment in decision making.
 </li>
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 Any other additional duties as may be required by management based on needs of the business
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS:
 
 
 <ul>
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 A minimum of 10+ years of progressive experience in automotive wholesale, with at least 5 years in a leadership role.
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 Proven track record in achieving sales growth, expanding into new markets, and managing international trade operations.
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 Strong experience in managing P&amp;L responsibility and driving profitability in large-scale wholesale operations.
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 </ul>
 
 
 
 
 MINIMUM REQUIRED QUALIFICATION
 
 
 
 
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 Bachelor&rsquo;s degree in Business Administration, Marketing, International Trade, or related field.
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 Master&rsquo;s degree (MBA or equivalent) is preferred
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 </ul>
</div>

Head of Wholesale

<div>
 
 
 
 Job Overview
 
 
 
 
 The Procurement Systems &amp; Contracts Manager is accountable for integrating technology, process governance, and contractual risk management into the end-to-end sourcing lifecycle. This job is responsible for the design, implementation, and optimisation of procurement systems, ensuring that digital tools and workflows enable transparency, efficiency, and cost optimisation. Additionally, the Procurement Systems &amp; Contracts Manager leads the contract management function, overseeing the execution and renewal of supplier contracts to safeguard the group&rsquo;s commercial interests
 
 
 
 
 
 
 Procurement Systems Management &amp; Optimisation
 
 
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 Lead the implementation, administration, and continuous improvement of procurement systems (e.g., ERP, e-procurement platforms, supplier portals) to enhance visibility, compliance, and process efficiency.
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 Define system workflows, approval hierarchies, and automation rules aligned with procurement policies and governance frameworks.
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 Partner with IT and Finance to ensure seamless integration of procurement systems with ERP, finance, and vendor payment platforms.
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 Train and support end-users, manage user access and roles, and ensure system adoption across the organisation.
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 Monitor system performance, analyse procurement data and KPIs, and generate insights to support strategic sourcing and supplier management decisions.
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 Drive digital transformation initiatives within the procurement function, exploring automation, analytics, AI, and self-service tools.
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 Contract Governance &amp; Lifecycle Management
 
 
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 Oversee the end-to-end supplier contract lifecycle including review, execution, renewal, and termination.
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 Work closely with the Legal Department to ensure all contracts comply with corporate policies, local regulations, and international standards.
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 Develop and maintain contract templates, playbooks, and standard clauses to streamline negotiations and reduce risk exposure.
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 Maintain a centralised contract repository, ensuring accurate metadata, renewal alerts, and version control.
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 Lead contract performance reviews, tracking supplier compliance with service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
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 Identify and mitigate commercial and operational within supplier agreements.
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 Support strategic sourcing events and negotiations by advising on commercial terms, risk allocation, and value protection strategies.
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 </ul>
 
 
 
 
 
 Procurement Process Governance &amp; Policy Compliance
 
 
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 Ensure all procurement activities align with corporate procurement policies, delegation of authority (DoA), and regulatory requirements.
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 Establish and monitor procurement controls, approval workflows, and audit trails to ensure full transparency and accountability.
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 Lead regular audits and compliance checks on procurement practices, supplier contracts, and system records.
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 Champion a culture of governance, ethics, and value-for-money procurement across the organisation.
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 Strategic Supplier &amp; Stakeholder Collaboration
 
 
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 Collaborate with internal stakeholders (Finance, Legal, IT, and business units) to align procurement activities with strategic and operational needs.
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 Support supplier onboarding, qualification, and performance management processes to ensure sustainable, compliant, and high-performing supplier relationships.
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 Facilitate knowledge-sharing, workshops, and training sessions on procurement policies, systems, and contract management best practices.
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 </ul>
 
 
 
 
 
 Continuous Improvement, Analytics &amp; Reporting
 
 
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 Define and track procurement KPIs such as contract cycle time, system utilisation rates, compliance scores, and realised savings.
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 Analyse procurement spends and supplier performance data to identify trends, risks, and opportunities for cost optimisation.
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 Lead continuous improvement initiatives to enhance procurement processes, standardise documentation, and embed best practices across the group.
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 Produce regular reports and dashboards for executive leadership, highlighting procurement performance, compliance, and strategic insights.
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 </ul>
 
 
 
 
 
 General Accountabilities
 
 
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 Uphold company values throughout business practices and utilise sound judgment in decision making.
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 Any other additional duties as may be required by management based on needs of the business
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 </ul>
 
 
 
 
 
 
 Minimum Required Experience
 
 
 
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 A minimum of 7-10 years of progressive experience in procurement, sourcing, or contract management, with at least 3 years in a managerial capacity.
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 Proven experience in procurement systems implementation and management (e.g., SAP Ariba, Oracle, Coupa, or similar platforms).
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 Strong track record of contract negotiation, and lifecycle management.
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 Experience working in complex, multi-business or group environments is highly preferred
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 </ul>
</div>

Procurement Systems & Contracts Manager

<div>
 
 
 JOB OVERVIEW
 
 
 
 The Driver is responsible to provide transportation services in a safe and timely manner. This job arranges regular cleaning and maintenance services for the vehicle, planning each route based on road and traffic conditions and managing payments.
 
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
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 Pick up and drop off cars at the time they&rsquo;ve requested.
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 Collect payments and issue receipts.
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 Listen to traffic and weather reports to stay up to date on road conditions.
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 Adjust the route to avoid heavy traffic or road constructions, as needed.
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 Ensure the car seats are clean and comfortable for all passengers.
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 Schedule regular car service appointments and report any issues.
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 Book car wash and detailing services to maintain interior and exterior cleanliness of the car.
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 Uphold company values throughout business practices and utilise sound judgment in decision making.
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 Any other additional duties as may be required by management based on needs of the business
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 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
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 Valid UAE drivers license
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 Clean driving record
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 Knowledge of area roads and neighborhood in the UAE
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 </ul>
 
 
 
 
 Kindly send your application to careers@gargash.ae
 
</div>

Driver

<div>
 
 The Customer Journey Manager is responsible for overseeing and improving the entire customer journey, from initial awareness through post-purchase engagement. This job is responsible to manages the strategic design, implementation, and optimisation of customer experience programs and initiatives across all customer engagement channels that ensure a best-in-class customer experience.
 
 
 
 
 
 
 KEY DUTIES &amp; RESPONSIBILITIES
 
 
 <ul>
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 Collaborate with cross-functional teams to map the customer journey, identifying key touchpoints, pain points, and opportunities for improvement.
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 Develop and refine customer personas to better understand the diverse needs and preferences of our customer base.
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 Plan, design, and oversee the Initiation and implementation of an overarching group loyalty strategy to increase customer engagement, boost retention, drive cross-selling/upselling opportunities and maximise sales.
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 Perform in-depth target audience research and execute data-driven customer segmentation to ensure our loyalty program is customized according to each audience segment.
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 Map Customer Journey by business and define and implement standards/procedures.
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 Direct activities to research best practices, establish metrics, and collect and analyse customer data and feedback.
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 Conduct surveys across group verticals to gather information on the customer experience and provide strategies to enhance it.
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 Communicate a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organisation.
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 Collect and analyse customer feedback and data to gain insights into customer behaviour and preferences.
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 Create and manage customer segments to enable personalised engagement and targeted marketing efforts.
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 Work closely with marketing, sales, product development, and customer support teams to ensure a cohesive and exceptional customer journey.
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 Create and manage communication strategies that nurture customer relationships, including onboarding, upselling, and retention campaigns.
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 Develop and execute retention strategies to reduce churn and increase customer lifetime value.
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 Utilise customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
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 Lead the design and implementation of customer experience initiatives/projects with the objective to continually improve the group&rsquo;s Net Promoter Score.
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 Mentor and provide professional development opportunities for junior team members.
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 Uphold company values throughout business practices and use sound judgment in decision making.
 </li>
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 Any other additional duties as may be required by management based on needs of the business.
 </li>
 </ul>
 
 
 
 
 
 WORK EXPERIENCE
 
 
 <ul>
 <li>
 A minimum of 5 to 7 years in related field.
 </li>
 <li>
 Proven experience in customer journey management, CRM, or related roles.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
 <li>
 Relevant bachelor&rsquo;s degree in related field.
 </li>
 <li>
 Master&rsquo;s degree is an added advantage.
 </li>
 </ul>
 
 
 
 
 
 SKILLS/BEHAVIOR ATTRIBUTES
 
 
 <ul>
 <li>
 Strong strategic thinking and problem-solving abilities.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Leadership and team management experience.
 </li>
 <li>
 Proficiency with CRM software, marketing automation tools, and data analysis.
 </li>
 <li>
 Familiarity with industry best practices and trends in customer journey management.
 </li>
 </ul>
 
 
</div>

Customer Journey Manager

<div>
 
 JOB OVERVIEW
 
 
 
 
 
 The Buying Manager is responsible for overseeing and driving the wholesale procurement strategy of used vehicles to meet business objectives. This job manages a team of buyers, sets sourcing strategies, and ensures the acquisition of high-quality vehicles at competitive prices. The Buying Manager plays a critical role in ensuring profitability, optimising inventory turnover, and supporting wholesale growth through strategic sourcing, negotiations, and market insights.
 
 
 
 
 
 KEY ACCOUNTABILITIES AND RESPONSIBILITIES
 
 
 
 
 
 
 Strategic Buying &amp; Market Intelligence
 
 
 <ul>
 <li>
 Define and implement the wholesale purchasing strategy in alignment with organisational objectives.
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 Analyse market trends, competitor activity, pricing shifts, and demand cycles to guide buying decisions.
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 Identify high-demand models for wholesale trade and develop sourcing strategies to secure them.
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 Oversee regular benchmarking of competitor pricing and vehicle availability.
 </li>
 </ul>
 
 
 
 
 
 Supplier Relationship Management
 
 
 <ul>
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 Build, maintain, and expand strong relationships with auction houses, fleet operators, leasing companies, dealerships, and wholesalers.
 </li>
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 Negotiate bulk purchase agreements, long-term supply contracts, and favourable commercial terms.
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 Resolve disputes or discrepancies related to vehicle conditions, documentation, or pricing.
 </li>
 </ul>
 
 
 
 
 
 Procurement &amp; Inventory Optimization
 
 
 <ul>
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 Supervise the sourcing, inspection, and acquisition of vehicles for wholesale resale.
 </li>
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 Ensure vehicles meet wholesale quality standards and regulatory compliance.
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 Assess reconditioning and repair costs to optimize profitability in wholesale trade.
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 Manage wholesale budgets, ensuring cost-efficient and profitable purchasing decisions
 </li>
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 Collaborate with sales teams to align vehicle mix with wholesale demand.
 </li>
 </ul>
 
 
 
 
 
 Leadership &amp; Team Management
 
 
 <ul>
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 Lead, mentor, and develop a team of buyers and inspectors, ensuring high performance and capability building.
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 Allocate responsibilities, monitor performance, and provide training on negotiation, sourcing, and inspection techniques.
 </li>
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 Foster a culture of accountability, collaboration, and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence
 
 
 <ul>
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 Ensure accuracy and compliance in vehicle documentation, including titles, registrations, and service records.
 </li>
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 Oversee efficient processing, logistics, and delivery of purchased vehicles into wholesale channels.
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 Maintain accurate records of purchases, negotiations, and cost breakdowns for reporting and audit purposes.
 </li>
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 Ensure alignment with company policies, ethical standards, and governance frameworks.
 </li>
 </ul>
 
 
 
 
 
 Business Insights &amp; Reporting
 
 
 <ul>
 <li>
 Provide senior management with market intelligence, supplier performance analysis, and procurement insights.
 </li>
 <li>
 Deliver regular reports on purchasing trends, cost savings, profitability, and supplier contributions.
 </li>
 <li>
 Support management in forecasting, inventory planning, and wholesale business development. General
 </li>
 <li>
 Uphold company values throughout business practices and utilise sound judgment in decision making.
 </li>
 <li>
 Any other additional duties as may be required by management based on needs of the business.
 </li>
 </ul>
 
 
 
 
 
 REQUIRED EXPERIENCE
 
 
 <ul>
 <li>
 A minimum of 7&ndash;10 years of experience in automotive buying, procurement, or wholesale operations, with at least 3 years in a supervisory or managerial role.
 </li>
 <li>
 Proven expertise in the used car market, wholesale trading, and supplier negotiations.
 </li>
 </ul>
 
 
 
 
 
 
 
 you can also share your updated CV to careers@gargash.ae with the subject title "Buying Manager - Used Cars"
 
</div>

Buying Manager (Used Cars)

Direct message the job poster from Gargash GroupThe Service Officer is responsible for assisting customers with all aspects of automotive leasing, from initial inquiries to contract completion. This job's primary goal will be to provide exceptional customer service, maintain strong relationships with clients, and ensure a smooth leasing process. Responsibilities <ul><li>Provide exceptional customer service to clients seeking automotive leasing options.</li><li>Assist customers in understanding the leasing process, including vehicle selection, financing options, and lease terms.</li><li>Respond to customer inquiries promptly and effectively, both in person and through various communication channels (phone, email, etc.).</li><li>Conduct thorough needs assessments to understand customers' preferences, requirements, and budget constraints.</li><li>Present and explain available vehicle leasing options to customers, highlighting features, benefits, and pricing details.</li><li>Collaborate with finance and sales departments to ensure accurate and timely completion of lease applications and contracts.</li><li>Conduct credit checks and review financial information to assess customers' eligibility for leasing.</li><li>Negotiate lease terms and conditions, including pricing, mileage limits, and maintenance packages, while adhering to company policies and guidelines.</li><li>Prepare leasing contracts, ensuring accuracy and compliance with legal and regulatory requirements.</li><li>Coordinate vehicle delivery and explain lease terms and vehicle features to customers upon delivery.</li><li>Address customer concerns or issues promptly and effectively, striving to resolve them in a satisfactory manner.</li><li>Maintain up-to-date knowledge of automotive leasing trends, industry regulations, and competitive offerings.</li><li>Build and maintain strong relationships with existing and potential customers, providing ongoing support and fostering customer loyalty.</li><li>Collaborate with the marketing team to promote leasing services through various channels, such as social media, events, and advertisements.</li><li>Assist in organising and conducting leasing events and promotions to generate leads and increase leasing portfolio.</li><li>Uphold company values throughout business practices and utilise sound judgment in decision making.</li><li>Any other additional duties as may be required by management based on needs of the business.</li></ul> Requirements <ul><li>A minimum of 1-3 years working experience in a similar role.</li><li>Proven experience in customer service or sales roles, preferably within the automotive industry</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Administrative and Customer Service</li></ul> Industries <ul><li>Executive Offices</li></ul>Location: Dubai, United Arab Emirates

Customer Service Officer

Join Gargash Group and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.