Qureos Mentor

Gargash Motors & General Trading

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 JOB OVERVIEW
 
 
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 The Workshop Supervisor is responsible for overseeing the day-to-day operations of the automotive service workshop. This job is responsible for managing workshop technicians, coordinating repairs and maintenance schedules, and ensuring optimal workflow efficiency, ensuring all vehicles are serviced to the highest standards of safety, quality, and customer satisfaction. The Workshop Supervisor ensures that the workshop operates smoothly, profitably, and in compliance with the standards set by Mercedes-Benz and internal policies.
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 KEY DUTIES AND RESPONSIBILITIES
 
 
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 Supervise daily workshop activities, ensuring optimal technician productivity and workflow management
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 Allocate repair orders and assign jobs to technicians based on skill level and workload. &bull; Monitor repair times, job progress, and ensure timely completion of service and repair jobs.
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 Perform quality checks on completed jobs to ensure workmanship meets manufacturer standards. Lead, coach, and motivate the team of workshop technicians to maintain high morale and performance.
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 Conduct daily team briefings, delegate tasks, and monitor attendance and punctuality.
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 Identify training and development needs and support continuous professional growth of team members.
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 Ensure staff compliance with workshop health, safety, and environmental regulations.
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 Collaborate with service advisors to understand customer needs, provide technical advice, and ensure excellent service delivery.
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 Assist in resolving complex technical issues or customer complaints related to workshop work.
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 Support the front-of-house team with accurate estimates, timelines, and updates on vehicle repairs.
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 Coordinate with the Workshop Administrator to ensure parts availability and inventory accuracy.
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 Monitor the proper use and maintenance of workshop tools and equipment.
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 Liaise with parts and procurement teams to minimize downtime due to parts unavailability.
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 Review job cards, technician reports, and ensure accurate completion of documentation.
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 Provide daily and weekly performance reports, technician efficiency, and productivity reports to management.
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 Monitor and report on key KPIs including job turnaround time, first-time fix rate, and customer satisfaction.
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 Ensure compliance with Mercedes-Benz service standards and internal workshop procedures.
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 Conduct routine audits to ensure cleanliness, safety, and operational excellence in the workshop environment.
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 Enforce ISO, manufacturer warranty, and quality assurance protocols.
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 Uphold company values throughout business practices and utilise sound judgment in decision making.
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 Any other additional duties as may be required by management based on needs of the business.
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 POSITION REQUIREMENTS WORK EXPERIENCE
 
 
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 A minimum of 3-5 years working experience in a similar role.
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 EDUCATIONAL QUALIFICATION
 
 
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 Diploma or bachelor&rsquo;s degree in automotive engineering, Mechanical Engineering, or related technical field
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 SKILLS/BEHAVIOUR ATTRIBUTES
 
 
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 Strong understanding of automotive diagnostics, repair procedures, and workshop technologies.
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 Proficiency in using Dealer Management Systems (DMS) and job scheduling platforms.
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 Ability to interpret technical documentation, wiring diagrams, and repair manuals.
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 Sound knowledge of workshop safety protocols and quality assurance standards.
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 Strong leadership and team management skills.
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 Excellent communication and interpersonal abilities.
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 Attention to detail with a results-driven mindset.
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 Problem-solving skills and the ability to make quick decisions under pressure.
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 High level of integrity, accountability, and professionalism.
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 Customer-focused approach and ability to manage client expectations effectively.
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</div>

Workshop Supervisor

<div>
 
 
 JOB OVERVIEW
 
 
 
 The Service Advisor is the primary liaison between customers and the workshop team. Responsible for providing a premium customer experience, the Service Advisor ensures that all vehicle service and repair requirements are clearly communicated, properly documented, and executed to the highest standards. This job involves managing service bookings, advising customers on maintenance and repair needs, preparing cost estimates, and keeping customers informed throughout the service process.
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
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 Greet customers in a professional, courteous, and welcoming manner, creating a positive first impression.
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 Listen to and accurately record customer concerns, symptoms, and service requests.
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 Provide advice on routine maintenance, warranty coverage, and recommended services to ensure vehicle reliability and performance.
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 Schedule service appointments and coordinate workshop capacity based on technician availability and job priority.
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 Create detailed and accurate job cards using the Dealer Management System (DMS), ensuring clear communication of customer requirements to workshop personnel.
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 Monitor job progress and proactively update customers on vehicle status, expected completion times, and any unforeseen delays.
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 Prepare and present service estimates, explaining work needed and associated costs in a transparent manner.
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 Obtain customer approval for repairs and additional work required, ensuring compliance with internal authorization processes.
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 Coordinate with the parts department to ensure availability of required components.
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 Finalize invoices and review with customers upon vehicle delivery, answering any billing questions. Ensure all completed jobs meet quality and safety standards before delivery to the customer.
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 post-service follow-up to measure customer satisfaction and resolve any complaints or concerns.
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 Actively participate in continuous improvement initiatives to enhance service delivery and retention rates.
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 Ensure compliance with service processes, brand standards, warranty procedures, and regulatory guidelines.
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 Maintain accurate customer records, service history, and feedback logs.
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 Provide daily updates to the Aftersales Manager on bookings, customer feedback, and job status.
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 Uphold company values throughout business practices and utilize sound judgment in decision making
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 Any other additional duties as may be required by management based on needs of the business
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 POSITION REQUIREMENTS WORK EXPERIENCE
 
 
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 A minimum of 1-3 years working experience in a similar role.
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 Experience working automotive brand is preferred.
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 EDUCATIONAL QUALIFICATION
 
 
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 Diploma or Bachelor&rsquo;s degree in Automotive Technology, Business Administration, or a related field.
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 SKILLS/BEHAVIOUR ATTRIBUTES
 
 
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 Solid understanding of automotive systems, maintenance requirements, and repair procedures. &bull; Proficiency in Dealer Management Systems (DMS) and workshop planning tools.
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 Ability to read and interpret technical documents, estimates, and repair orders.
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 Knowledge of warranty policies and claims processes is an advantage.
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 Strong customer service orientation with excellent interpersonal skills.
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 High attention to detail and accuracy in documentation.
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 Clear verbal and written communication, with the ability to explain technical information to nontechnical customers.
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 Professional appearance and demeanour.
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 Proactive, solution-focused, and able to work under pressure in a fast-paced environment
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</div>

Service Advisor - Omani National

<div>
 
 
 JOB OVERVIEW
 
 
 
 The Parts Advisor is responsible for ordering and selling a variety of vehicle parts and accessories. This job is responsible to coordinate parts for vehicle service and repair and works closely with the service team to provide excellent customer service to the patrons.
 
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
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 Answer phone calls and respond to questions and requests about parts.
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 Greet customers in-person and determine what parts they need.
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 Coordinate with the service team to ensure parts are available or ordered promptly when needed.
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 Track inventory and input items into the company log to ensure accurate inventory counts
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 Process payments and returns when necessary.
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 Uphold company values throughout business practices and utilize sound judgment in decision making.
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 Any other additional duties as may be required by management based on needs of the business.
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 POSITION REQUIREMENTS EDUCATIONAL QUALIFICATION
 
 
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 Bachelor&rsquo;s degree or diploma in Mechanical Engineering
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 Additional certifications in the same field are advantageous
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 TECHNICAL COMPETENCIES
 
 
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 Ability to use computers and computer capabilities for inventory, record keeping, parts information.
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 Knowledge around new models and inventory reports.
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 Ability to calculate figures and amounts such as discounts, interest, commissions, proportions etc. Ability to collect data, establish facts and draw valid conclusions.
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 Experience working in automotive parts or service preferred.
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 Basic understanding of automotive components and systems.
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 Ability to pass a background check.
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 SKILLS / PERSONAL ATTRIBUTES
 
 
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 Excellent communication skills.
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 Sound knowledge of vehicle layout, parts catalogues and computer stock lists.
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 Stock control.
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 Problem solver.
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 Self-starter.
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 Ability to create great customer experiences.
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 WORK EXPERIENCE
 
 
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 3 - 5 years of experience in similar field.
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Parts Advisor

Join Gargash Motors & General Trading and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gargash Motors & General Trading

ABOUT_COMPANY

Workshop Supervisor

Service Advisor - Omani National

Parts Advisor