Qureos Mentor

German Experts Car Maintenance LLC - Dubai Branch

Job PurposeTo perform vehicle maintenance and repair work by factory standards.Accountability Area:&middot; Perform allocated repairs by the Manufacturer&rsquo;s repair procedures to obtain high-quality repairs.&middot; Perform routine automotive maintenance tasks, such as oil changes, tire rotations, and brake inspections, following manufacturer guidelines.&middot; Diagnose mechanical and electrical problems using diagnostic equipment and computer software.&middot; Repair or replace faulty components, including engines, transmissions, brakes, suspension systems, and electrical systems.&middot; Conduct vehicle inspections to identify potential issues and recommend necessary repairs or maintenance.&middot; Keep accurate records of repairs, maintenance activities, and parts inventory.&middot; Communicate effectively with customers to explain diagnosis and repair options, provide cost estimates, and address any concerns.&middot; Stay updated on industry developments, new technologies, and advancements in automotive repair techniques through training and professional development opportunities.&middot; Collaborate with other team members, including service advisors and parts personnel, to ensure efficient workflow and exceptional customer service.&middot; Avoid waste of time to improve productivity.&middot; Proper use of tools, equipment &amp; shop manuals to keep in good condition.&middot; Attend training &amp; self-study to improve skills &amp; product knowledge&middot; Feedback to the Team leader on the additional repair required to get customer/insurance approval.&middot; Maintain the cleanliness of the working area to ensure a healthy &amp; safe working environment.&middot; Follow the vehicle&rsquo;s cleanliness cautions to obtain customer satisfaction&middot; safely conduct work by using suitable PPE required for the job and observing fire and safety regulations.&middot; Service Excellence standards: Pursue excellence in servicing customers, colleagues, and all company personnel.&middot; Perform other related duties as requested or required.&middot; Follow safety protocols and regulations when handling hazardous materials and operating machinery.Safety:&middot; Adhere to the company&rsquo;s QHSE Management system procedures &amp; Guidelines.&middot; safely perform the work without causing any risk to health, safety, and the environment.&middot; Notify hazards and HSE-related incidents to the QHSE Officer to prevent recurrence.Education/ QualificationHigh School graduate or technical education in the automotive field.Work Experience5 years of field experience in the same position with any Automobile Agency/ Dealer.KnowledgeVehicle knowledgeSkillsExperienced in performing different mechanical &amp; electrical work.Physically fit &amp; hard worker.Responsible &amp; reliableSolid mechanical aptitude and troubleshooting skills.Pay: From AED5,000.00 per monthWork Location: In person

BMW AUTOMOTIVE TECHNICIAN

Job SummaryAn Automotive Reception Manager oversees front-desk operations at an automotive dealership or service center, ensuring professional customer reception, efficient appointment coordination, and smooth communication between customers, sales, service advisors, and management. This role combines customer service leadership, administrative coordination, and operational support to maintain a positive customer experience.Key Responsibilities:<ul><li>Welcome customers and visitors in a professional and courteous manner</li><li>Manage incoming phone calls, emails, and customer inquiries</li><li>Direct customers to appropriate departments such as sales, service, finance, or parts</li><li>Handle customer complaints or escalate issues to management when necessary</li><li>Maintain high standards of customer satisfaction and hospitality</li><li>Supervise receptionists and Service Advisors</li><li>Prepare schedules and manage shift coverage</li><li>Train reception staff on dealership procedures, customer service standards, and phone etiquette</li><li>Monitor staff performance and provide coaching when required</li><li>Manage appointment bookings for service and sales consultations</li><li>Maintain customer records and visitor logs</li><li>Ensure accurate data entry into dealership management systems (DMS/CRM)</li><li>Coordinate internal communication between departments</li><li>Prepare reports related to customer traffic, call volumes, or reception performance</li><li>Ensure reception and waiting areas remain clean, organized, and professional</li><li>Monitor office supplies and front-desk inventory</li><li>Assist with dealership events, promotions, and customer campaigns</li><li>Support management with general administrative tasks</li></ul>Required Qualifications<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li><li>Previous experience in automotive, hospitality, or customer service management</li><li>Experience supervising front-office or reception staff</li><li>Familiarity with dealership management software or CRM systems is an advantage</li></ul>Skills &amp; Competencies<ul><li>Strong customer service and interpersonal skills</li><li>Professional communication and phone etiquette</li><li>Leadership and team management abilities</li><li>Organizational and multitasking skills</li><li>Problem-solving and conflict-resolution capabilities</li><li>Proficiency in Microsoft Office and administrative systems</li><li>Ability to work in a fast-paced dealership environment</li></ul>Preferred Experience<ul><li>2&ndash;5 years of experience in automotive reception, dealership administration, or customer relations</li><li>Experience working in a car dealership or automotive service center</li><li>Knowledge of automotive service workflows and dealership operations</li></ul>Pay: AED10,000.00 - AED15,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Automotive Reception Manager

Join German Experts Car Maintenance LLC - Dubai Branch and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

German Experts Car Maintenance LLC - Dubai Branch

About Company

BMW AUTOMOTIVE TECHNICIAN

Automotive Reception Manager