Qureos Mentor

giftHEALTH

<div><h3 class="jobSectionHeader"><b>About Us</b></h3><p>
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.<br>
<br>
Shifts: Monday - Friday - 10am-6pm, 11am-7pm, 12pm-8pm, or 1pm-9pm shifts</p><p>
Occasional Saturday shift, 8:00 am to 4:00 pm (rotating with team)</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p><br>
We are seeking a dedicated, compassionate, and customer-focused Certified Pharmacy Technician to join our remote Pharmacy Support Call Center Team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients, providers, and pharmacy partners. You will serve as a critical point of contact, ensuring smooth communication and problem resolution across multiple channels.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy.</li><li>
Handle high-volume call center operations while maintaining service quality and accuracy.</li><li>
Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations.</li><li>
Transfer calls related to clinical questions or counseling needs to remote pharmacists.</li><li>
Accurately process prescriptions and input patient data into the pharmacy system.</li><li>
Make outbound calls to prescribers for clarifications, refill requests, and medication verifications.</li><li>
Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed.</li><li>
Maintain accurate and confidential patient records, including address, allergies, and prescription history.</li><li>
Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution.</li><li>
Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.</li><li>
Adhere to all pharmacy laws, regulations, and compliance requirements.</li><li>
Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations.</li><li>
Attend training sessions to stay current on pharmacy practices and customer service techniques.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
High School Diploma or equivalent</li><li>
Certified Pharmacy Technician (CPhT) &ndash; Required - Must be Certified by the Ohio Board of Pharmacy, in Ohio.</li><li>
2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred)</li><li>
Comfortable handling a high volume of calls and multitasking in a fast-paced environment</li><li>
Strong communication, empathy, and de-escalation skills</li><li>
Ability to work independently and stay organized while working remotely</li><li>
Detail-oriented with excellent problem-solving and critical thinking skills</li><li>
Adaptable to take on additional responsibilities as the role evolves</li></ul><h3 class="jobSectionHeader"><b>
Work Environment</b></h3><ul><li><b>
Location</b>: Remote</li><li><b>
Schedule</b>: Full-time</li><li>
May require additional availability or flexibility for escalations.</li><li>
Regular meetings with teams, departments, or leadership to ensure alignment.</li></ul><h3 class="jobSectionHeader"><b>
Key Essential Functions</b></h3><ul><li>
Must be able to remain seated and work at a computer for extended periods (up to 8 hours).</li><li>
Must be able to type and perform repetitive hand/wrist motions throughout the shift.</li><li>
Must be able to use a headset for phone-based communication for the majority of the workday.</li><li>
Must be able to navigate multiple computer systems and applications simultaneously.</li><li>
Must maintain focus and attention to detail while managing a high volume of calls or tasks.</li><li>
Must be able to communicate clearly and professionally via phone, chat, and email.</li><li>
Must be able to work onsite/remote (customize) for all scheduled shifts, including potential weekends or evenings depending on business needs.</li><li>
Must be able to handle occasional escalated or emotionally charged interactions with composure.</li><li>
Must be able to meet productivity and quality standards consistently.</li></ul><h3 class="jobSectionHeader"><b>
Employment Classification</b></h3><p><b>
Status:</b> Full-time<br>
<b>FLSA:</b> Non-Exempt
</p><h3 class="jobSectionHeader"><b>Equal Employment Opportunity (EEO) Statement</b></h3><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
</p><p>We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!</p><h2 class="jobSectionHeader"><b>
Disclaimer</b></h2><p>
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.</p></div>

Remote Certified Pharmacy Technician/PCR III

<div><h3 class="jobSectionHeader"><b>About Us</b></h3><p>
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
We are seeking a dedicated, compassionate, and customer-focused Certified Pharmacy Technician to join our Pharmacy Support Call Center Team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients, providers, and pharmacy partners. You will serve as a critical point of contact, ensuring smooth communication and problem resolution across multiple channels.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy.</li><li>
Handle high-volume call center operations while maintaining service quality and accuracy.</li><li>
Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations.</li><li>
Transfer calls related to clinical questions or counseling needs to pharmacists.</li><li>
Accurately process prescriptions and input patient data into the pharmacy system.</li><li>
Make outbound calls to prescribers for clarifications, refill requests, and medication verifications.</li><li>
Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed.</li><li>
Maintain accurate and confidential patient records, including address, allergies, and prescription history.</li><li>
Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution.</li><li>
Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.</li><li>
Adhere to all pharmacy laws, regulations, and compliance requirements.</li><li>
Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations.</li><li>
Attend training sessions to stay current on pharmacy practices and customer service techniques.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
High School Diploma or equivalent</li><li>
2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred)</li><li>
Comfortable handling a high volume of calls and multitasking in a fast-paced environment</li><li>
Strong communication, empathy, and de-escalation skills</li><li>
Detail-oriented with excellent problem-solving and critical thinking skills</li><li>
Adaptable to take on additional responsibilities as the role evolves</li></ul><h3 class="jobSectionHeader"><b>
Work Environment</b></h3><ul><li><b>
Location</b>: Onsite</li><li><b>
Schedule</b>: Full-time</li><li>
May require additional availability or flexibility for escalations.</li><li>
Regular meetings with teams, departments, or leadership to ensure alignment.</li></ul><h3 class="jobSectionHeader"><b>
Key Essential Functions</b></h3><ul><li>
Must be able to remain seated and work at a computer for extended periods (up to 8 hours).</li><li>
Must be able to type and perform repetitive hand/wrist motions throughout the shift.</li><li>
Must be able to use a headset for phone-based communication for the majority of the workday.</li><li>
Must be able to navigate multiple computer systems and applications simultaneously.</li><li>
Must maintain focus and attention to detail while managing a high volume of calls or tasks.</li><li>
Must be able to communicate clearly and professionally via phone, chat, and email.</li><li>
Must be able to work onsite for all scheduled shifts, including potential weekends or evenings depending on business needs.</li><li>
Must be able to handle occasional escalated or emotionally charged interactions with composure.</li><li>
Must be able to meet productivity and quality standards consistently.</li></ul><h3 class="jobSectionHeader"><b>
Employment Classification</b></h3><p><b>
Status:</b> Full-time<br>
<b>FLSA:</b> Non-Exempt
</p><h3 class="jobSectionHeader"><b>Equal Employment Opportunity (EEO) Statement</b></h3><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
</p><p>We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!</p><h2 class="jobSectionHeader"><b>
Disclaimer</b></h2><p>
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.</p></div>

Patient Care Representative I

<div><h2 class="jobSectionHeader"><b>Position Summary</b></h2><p>
We are seeking a Clinical Pharmacist who will focus primarily on patient interactions via phone. This role emphasizes medication counseling, education, and ongoing clinical support to ensure patients understand their therapy, adhere to treatment plans, and have a positive experience with our pharmacy services. The Clinical Pharmacist will collaborate with prescribers, technicians, and support teams to deliver safe, accurate, and empathetic care.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Patient Counseling &amp; Phone Support</b></h3><ul><li>
Conduct daily phone consultations with patients regarding their prescriptions, medication regimens, side effects, and administration techniques.</li><li>
Provide clear, empathetic education tailored to each patient&rsquo;s needs, including adherence support and lifestyle guidance when appropriate.</li><li>
Answer patient questions related to therapy, drug interactions, and monitoring requirements.</li><li>
Document all counseling sessions and clinical interventions in compliance with regulatory and organizational policies.<br>
</li></ul><h3 class="jobSectionHeader"><b>
Clinical Oversight &amp; Safety</b></h3><ul><li>
Verify prescriptions for clinical appropriateness, accuracy, and safety.</li><li>
Monitor and resolve medication-related problems, collaborating with prescribers when therapy modifications are needed.</li><li>
Identify potential adverse drug reactions and ensure timely interventions.</li><li>
Support adherence and persistence programs to improve patient outcomes.<br>
</li></ul><h3 class="jobSectionHeader"><b>
Collaboration &amp; Communication</b></h3><ul><li>
Work closely with clinical pharmacy technicians, call center agents, and support teams to triage calls and escalate clinical questions appropriately.</li><li>
Communicate with prescribers and healthcare teams to clarify orders, address patient concerns, and ensure continuity of care.</li><li>
Participate in interdisciplinary team discussions to optimize patient therapy.</li></ul><h3 class="jobSectionHeader"><b>
Compliance &amp; Quality</b></h3><ul><li>
Maintain compliance with federal, state, and organizational regulations, including HIPAA and patient privacy requirements.</li><li>
Ensure counseling is aligned with best practices and clinical guidelines.</li><li>
Participate in continuous improvement initiatives related to patient support and pharmacy services.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy degree required.</li><li>
Active Ohio pharmacist license preferred and in good standing or willing to obtain within 180 days</li><li>
1&ndash;3+ years of direct patient care experience preferred (retail, specialty, or ambulatory care settings).</li><li>
Strong knowledge of pharmacotherapy, medication safety, and patient counseling techniques.</li><li>
Excellent verbal communication and active listening skills.</li><li>
Compassionate, patient-centered approach to care.</li><li>
Comfort with technology platforms, including pharmacy management systems, call routing systems, and electronic health records.</li></ul><h2 class="jobSectionHeader"><b>
Desired Attributes</b></h2><ul><li>
Ability to explain complex clinical concepts in simple, patient-friendly language.</li><li>
Strong time management and prioritization skills for handling a high volume of patient calls.</li><li>
Empathy and patience when working with diverse patient populations.</li><li>
Team-oriented, with the ability to collaborate across pharmacy, clinical, and operational teams.</li></ul><h2 class="jobSectionHeader"><b>
Work Environment</b></h2><ul><li>
Phone-based, with the majority of the workday spent in patient counseling and support calls.</li><li>
Will <b>require 2-3 days on-site </b>duties such as prescription verification, staff education, or team collaboration.</li><li>
Full-time, with flexibility for evenings or weekends depending on patient and business needs.</li></ul><h2 class="jobSectionHeader"><b>
Essential Functions of the Job</b></h2><ul><li>
Must be able to answer phone calls and perform patient counseling duties throughout a standard 8-hour workday.</li><li>
Must be able to remain seated and engaged at a workstation for extended periods while maintaining focus on patient interactions.</li><li>
Must be able to use computer systems, telephony platforms, and electronic health records efficiently to complete daily tasks.</li><li>
Must have reliable internet access and a private, quiet workspace to ensure patient privacy and effective communication.</li><li>
Must be able to meet productivity and quality standards for remote clinical and patient support operations.</li></ul><h2 class="jobSectionHeader"><b>
Employment Classification</b></h2><p><b>
Status:</b> Full-time<br>
<b>FLSA:</b> Exempt</p><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity (EEO) Statement</b></h2><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.</p></div>

Clinical Pharmacist - Counseling & Phone Support

Join giftHEALTH and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

giftHEALTH

About Company

Remote Certified Pharmacy Technician/PCR III

Patient Care Representative I

Clinical Pharmacist - Counseling & Phone Support