Qureos Mentor

giftHEALTH

<div><h2 class="jobSectionHeader"><b>Position Summary</b></h2><p>
We are looking for a <b>Remote Clinical Pharmacist Lead</b> to oversee and guide the daily operations of our clinical call center team. This role combines clinical expertise with strong leadership and operational management. The Clinical Pharmacist Lead will supervise a team of clinical pharmacists, drive call center performance, and ensure that service-level agreements (SLAs), quality standards, and patient outcomes are consistently achieved.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Leadership &amp; Team Oversight</b></h3><ul><li>
Provide direct leadership to remote clinical pharmacists supporting patient calls, counseling, and clinical interventions.</li><li>
Develop and maintain call center schedules, ensuring appropriate staffing coverage to meet demand.</li><li>
Coach, mentor, and support pharmacists to achieve high-quality patient interactions and operational excellence.</li><li>
Conduct regular team meetings and one-on-one check-ins to review performance, address challenges, and support professional growth.<br>
</li></ul><h3 class="jobSectionHeader"><b>
Call Center Operations &amp; Metrics</b></h3><ul><li>
Monitor call center performance metrics, including average handle time, first call resolution, call abandonment rate, adherence to schedule, and patient satisfaction scores.</li><li>
Drive team accountability for meeting SLAs and KPIs while maintaining high clinical quality and patient safety.</li><li>
Track and report on daily, weekly, and monthly performance dashboards.</li><li>
Collaborate with operations, client support, and technology teams to improve call flows, reduce bottlenecks, and streamline processes.<br>
</li></ul><h3 class="jobSectionHeader"><b>
Clinical &amp; Patient Support</b></h3><ul><li>
Serve as the clinical escalation point for complex patient cases or medication-related issues, including medication replacements.</li><li>
Ensure consistent counseling practices and adherence to clinical guidelines across all pharmacists.</li><li>
Review patient feedback and implement improvements to enhance patient experience.</li><li>
Support initiatives to improve adherence, reduce adverse events, and optimize patient outcomes.<br>
</li></ul><h3 class="jobSectionHeader"><b>
Compliance &amp; Quality Assurance</b></h3><ul><li>
Ensure compliance with federal, state, and organizational pharmacy regulations, including HIPAA and medication safety protocols.</li><li>
Oversee quality monitoring of calls and counseling sessions, providing feedback to pharmacists for continuous improvement.</li><li>
Develop and update SOPs and best practices for remote call center pharmacy operations.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy degree required.</li><li>
Preferred active Ohio pharmacist license in good standing, or willing to obtain within 180 days.</li><li>
3&ndash;5+ years of clinical pharmacist experience, with at least 2 years in a leadership, call center, or remote operations role preferred.</li><li>
Demonstrated success in meeting or exceeding call center or clinical operations metrics.</li><li>
Strong analytical skills to interpret KPIs, identify trends, and develop data-driven action plans.</li><li>
Excellent leadership, coaching, and communication skills in a remote environment.<br>
</li></ul><h2 class="jobSectionHeader"><b>
Desired Attributes</b></h2><ul><li>
Proven ability to balance patient care with operational efficiency.</li><li>
Motivational leadership style with the ability to build high-performing remote teams.</li><li>
Tech-savvy, with experience using pharmacy management systems, call center platforms, and reporting dashboards.</li><li>
Highly adaptable, solutions-focused, and comfortable working in a fast-paced, evolving environment.</li><li>
Strong problem-solving skills and ability to thrive under pressure.</li></ul><h2 class="jobSectionHeader"><b>
Work Environment</b></h2><ul><li>
100% remote, with regular virtual check-ins and performance reviews.</li><li>
Must be available to cover peak patient call times and adjust schedules as needed.</li><li>
Requires collaboration with multidisciplinary teams including operations, technology, and patient support leadership.</li></ul><h2 class="jobSectionHeader"><b>
Essential Functions of the Job</b></h2><ul><li>
Must be able to oversee and manage daily operations of remote pharmacy and call center teams, ensuring appropriate staffing, workflow balance, and task completion.</li><li>
Must be able to monitor live call activity, provide real-time feedback, and ensure all patient calls meet clinical and quality standards.</li><li>
Must be able to conduct daily check-ins, coaching sessions, and performance reviews with team members in a remote environment.</li><li>
Must be able to use pharmacy management systems, call center dashboards, and electronic health records efficiently to support team operations and patient care.</li><li>
Must be able to work a standard 8-hour workday, remaining accessible and engaged to support team needs and patient inquiries.</li><li>
Must have reliable internet access and a private, quiet workspace to ensure effective communication and confidentiality.</li><li>
Must be able to meet productivity, leadership, and quality performance metrics consistent with organizational standards.</li></ul><h2 class="jobSectionHeader"><b>
Employment Classification</b></h2><p><b>
Status:</b> Full Time<br>
<b>FLSA:</b> Exempt</p><h2 class="jobSectionHeader"><b>
Equal Employment Opportunity (EEO) Statement</b></h2><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.</p></div>

Clinical Pharmacist Lead - Call Center Operations

<div><h3 class="jobSectionHeader"><b>About Us</b></h3><p>
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
We&rsquo;re seeking a proactive and detail-oriented Pharmacy Shipping &amp; Delivery Support Specialist to join our team. In this role, you'll support the account management team in maintaining strong client relationships, ensuring deliverables are met, and helping drive overall client satisfaction. Additionally, you will support our patient facing teams in assisting with replacement requests. Occasionally, you may have contact with our patients directly as well.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Serve as a point of contact for day-to-day client, patient, and customer success team support and coordination.</li><li>
Assist in managing ongoing projects, timelines, and deliverables.</li><li>
Coordinate with internal teams to ensure client and customer expectations are met.</li><li>
Track and update account details, shipments (UPS), and communications.</li><li>
Conduct investigations for missing or damaged packages.</li><li>
Create replacements in our pharmacy system and queue for shipping when appropriate.</li><li>
Document all investigation and replacement outcomes thoroughly.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
0&ndash;2 years of experience in account management, customer success, project coordination, or a related field.</li><li>
Strong communication and interpersonal skills.</li><li>
Highly organized with strong attention to detail.</li><li>
Ability to manage multiple tasks and priorities in a fast-paced environment.</li><li>
Proficient in Microsoft Office, Google Workspace, or similar tools; familiarity with CRM or project management software is a plus.</li><li>
Bachelor&rsquo;s degree in Business, Communications, Marketing, or a related field (or equivalent experience).</li><li>
Pharmacy Technician Trainee license required.</li><li>
Certification: Pharmacy Technician certification preferred. Pharmacy Technician certification must be obtained within one year of employment.</li></ul><h3 class="jobSectionHeader"><b>
Key Essential Functions</b></h3><ul><li>
Perform work in a remote, home-office environment using a computer for extended periods of time</li><li>
Handle a high volume of inbound and/or outbound phone calls in a professional and timely manner</li><li>
Communicate clearly and effectively with customers, candidates, or internal stakeholders via phone, email, and chat</li><li>
Actively listen, ask appropriate questions, and respond accurately to inquiries or issues</li><li>
Navigate multiple systems, software platforms, and databases simultaneously while on calls</li><li>
Accurately document interactions, updates, and outcomes in internal systems</li><li>
Maintain attention to detail while managing repetitive tasks and shifting priorities</li><li>
Meet productivity, quality, and performance metrics (e.g., call volume, response time, resolution rates)</li><li>
Demonstrate strong time management and ability to work independently with minimal supervision</li><li>
Maintain confidentiality and handle sensitive information appropriately</li><li>
Troubleshoot basic technical issues related to systems, processes, or customer concerns</li><li>
Participate in virtual meetings, trainings, and team collaboration activities</li><li>
Remain seated and/or stationary for extended periods, with occasional movement as needed</li><li>
Maintain a reliable internet connection and a distraction-free work environment</li><li>
Adapt to changing processes, tools, and business needs</li></ul><h3 class="jobSectionHeader"><b>
Employment Classification</b></h3><p><b>
Status:</b> Full-time<br>
<b>FLSA:</b> Non-Exempt</p><h3 class="jobSectionHeader"><b>
Equal Employment Opportunity (EEO) Statement</b></h3><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.</p><p>
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!</p><h2 class="jobSectionHeader"><b>
Disclaimer</b></h2><p>
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.</p></div>

Pharmacy Shipping & Delivery Support Specialist

<div><h3 class="jobSectionHeader"><b>About Us</b></h3><p>
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
We are seeking a dedicated, compassionate, and customer-focused Certified Pharmacy Technician to join our Pharmacy Support Call Center Team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients, providers, and pharmacy partners. You will serve as a critical point of contact, ensuring smooth communication and problem resolution across multiple channels.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy.</li><li>
Handle high-volume call center operations while maintaining service quality and accuracy.</li><li>
Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations.</li><li>
Transfer calls related to clinical questions or counseling needs to pharmacists.</li><li>
Accurately process prescriptions and input patient data into the pharmacy system.</li><li>
Make outbound calls to prescribers for clarifications, refill requests, and medication verifications.</li><li>
Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed.</li><li>
Maintain accurate and confidential patient records, including address, allergies, and prescription history.</li><li>
Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution.</li><li>
Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.</li><li>
Adhere to all pharmacy laws, regulations, and compliance requirements.</li><li>
Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations.</li><li>
Attend training sessions to stay current on pharmacy practices and customer service techniques.</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
High School Diploma or equivalent</li><li>
2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred)</li><li>
Comfortable handling a high volume of calls and multitasking in a fast-paced environment</li><li>
Strong communication, empathy, and de-escalation skills</li><li>
Detail-oriented with excellent problem-solving and critical thinking skills</li><li>
Adaptable to take on additional responsibilities as the role evolves</li></ul><h3 class="jobSectionHeader"><b>
Work Environment</b></h3><ul><li><b>
Location</b>: Onsite</li><li><b>
Schedule</b>: Full-time</li><li>
May require additional availability or flexibility for escalations.</li><li>
Regular meetings with teams, departments, or leadership to ensure alignment.</li></ul><h3 class="jobSectionHeader"><b>
Key Essential Functions</b></h3><ul><li>
Must be able to remain seated and work at a computer for extended periods (up to 8 hours).</li><li>
Must be able to type and perform repetitive hand/wrist motions throughout the shift.</li><li>
Must be able to use a headset for phone-based communication for the majority of the workday.</li><li>
Must be able to navigate multiple computer systems and applications simultaneously.</li><li>
Must maintain focus and attention to detail while managing a high volume of calls or tasks.</li><li>
Must be able to communicate clearly and professionally via phone, chat, and email.</li><li>
Must be able to work onsite for all scheduled shifts, including potential weekends or evenings depending on business needs.</li><li>
Must be able to handle occasional escalated or emotionally charged interactions with composure.</li><li>
Must be able to meet productivity and quality standards consistently.</li></ul><h3 class="jobSectionHeader"><b>
Employment Classification</b></h3><p><b>
Status:</b> Full-time<br>
<b>FLSA:</b> Non-Exempt
</p><h3 class="jobSectionHeader"><b>Equal Employment Opportunity (EEO) Statement</b></h3><p>
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
</p><p>We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!</p><h2 class="jobSectionHeader"><b>
Disclaimer</b></h2><p>
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.</p></div>

Patient Care Representative I

Join giftHEALTH and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

giftHEALTH

About Company

Clinical Pharmacist Lead - Call Center Operations

Pharmacy Shipping & Delivery Support Specialist

Patient Care Representative I