Pharmacy Shipping & Delivery Support Specialist

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

We’re seeking a proactive and detail-oriented Pharmacy Shipping & Delivery Support Specialist to join our team. In this role, you'll support the account management team in maintaining strong client relationships, ensuring deliverables are met, and helping drive overall client satisfaction. Additionally, you will support our patient facing teams in assisting with replacement requests. Occasionally, you may have contact with our patients directly as well.

Key Responsibilities

• Serve as a point of contact for day-to-day client, patient, and customer success team support and coordination.
• Assist in managing ongoing projects, timelines, and deliverables.
• Coordinate with internal teams to ensure client and customer expectations are met.
• Track and update account details, shipments (UPS), and communications.
• Conduct investigations for missing or damaged packages.
• Create replacements in our pharmacy system and queue for shipping when appropriate.
• Document all investigation and replacement outcomes thoroughly.

Qualifications

• 0–2 years of experience in account management, customer success, project coordination, or a related field.
• Strong communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficient in Microsoft Office, Google Workspace, or similar tools; familiarity with CRM or project management software is a plus.
• Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent experience).
• Pharmacy Technician Trainee license required.
• Certification: Pharmacy Technician certification preferred. Pharmacy Technician certification must be obtained within one year of employment.

Key Essential Functions

• Perform work in a remote, home-office environment using a computer for extended periods of time
• Handle a high volume of inbound and/or outbound phone calls in a professional and timely manner
• Communicate clearly and effectively with customers, candidates, or internal stakeholders via phone, email, and chat
• Actively listen, ask appropriate questions, and respond accurately to inquiries or issues
• Navigate multiple systems, software platforms, and databases simultaneously while on calls
• Accurately document interactions, updates, and outcomes in internal systems
• Maintain attention to detail while managing repetitive tasks and shifting priorities
• Meet productivity, quality, and performance metrics (e.g., call volume, response time, resolution rates)
• Demonstrate strong time management and ability to work independently with minimal supervision
• Maintain confidentiality and handle sensitive information appropriately
• Troubleshoot basic technical issues related to systems, processes, or customer concerns
• Participate in virtual meetings, trainings, and team collaboration activities
• Remain seated and/or stationary for extended periods, with occasional movement as needed
• Maintain a reliable internet connection and a distraction-free work environment
• Adapt to changing processes, tools, and business needs

Employment Classification

Status: Full-time
FLSA: Non-Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.