Operations Coordinator & Customer Success Specialist

Customer Experience

Join One of Florida's Fast-Growing Concrete Coatings Companies

Rich Crete Coatings is a rapidly growing specialty concrete coatings company serving residential and commercial clients throughout Central Florida. We specialize in premium garage floors, pool decks, driveways, concrete polishing, waterproof coatings, and commercial flooring systems.

As our company continues to grow, we're looking for an organized, proactive, customer-focused professional to become a key part of our leadership team.

This is far more than a traditional office administrator position. You'll help manage daily operations, improve the customer experience, coordinate projects, and support the continued growth of our company.

Responsibilities

• Answer incoming customer calls
• Respond to emails and text messages
• Schedule free estimates
• Confirm appointments
• Keep customers updated throughout their project
• Manage warranty and service requests
• Follow up with customers after project completion
• Request customer reviews

Scheduling & Operations

• Coordinate production schedules
• Manage crew calendars
• Coordinate subcontractors
• Monitor weather-related scheduling adjustments
• Assist with material ordering
• Track equipment maintenance schedules

Sales Support

• Follow up with unsold estimates
• Maintain customer records in our CRM
• Assist our sales team with scheduling
• Track proposal activity
• Help improve appointment set rates

Administrative Duties

• Organize project files
• Upload job documentation
• Maintain digital records
• Assist with bookkeeping preparation
• Organize receipts and invoices
• Assist with payroll documentation
• Coordinate office systems

Marketing Support

• Create Facebook and Instagram posts
• Upload before-and-after project photos
• Assist with email campaigns
• Help maintain our online presence

Qualifications

We're looking for someone who is:

• Highly organized
• Self-motivated
• Excellent with customers
• Strong communicator
• Detail-oriented
• Comfortable working independently
• Able to prioritize multiple tasks
• Technology proficient

Experience with CRM software, scheduling software, QuickBooks, Xero, Microsoft Office, Google Workspace, or similar systems is preferred.

Construction, home service, or contracting industry experience is a plus but not required.

What Success Looks Like

Within your first year, you'll help:

• Improve customer communication
• Increase appointment set rates
• Reduce response times
• Organize warranty requests
• Improve scheduling efficiency
• Support multiple production crews
• Help build scalable business systems

Compensation

• $45,000–$60,000 annually (based on experience)
• Performance bonuses available
• Opportunities for advancement
• Flexible hybrid schedule
• Long-term career growth with a rapidly expanding company

Why Join Rich Crete Coatings?

We're building more than a concrete coatings company—we're building one of Central Florida's premier specialty concrete contractors. We believe in professionalism, quality craftsmanship, exceptional customer service, and continuous improvement.

As our Operations & Customer Experience Coordinator, you'll play a direct role in helping shape the future of our company while working alongside a leadership team committed to growth and excellence.

If you're looking for more than just another office job and want the opportunity to grow into a leadership position with a company on the rise, we'd love to hear from you.

To Apply

Please submit your resume and a brief cover letter explaining why you're interested in this position.

Pay: $45,000.00 - $60,000.00 per year

Work Location: Hybrid remote in Melbourne, FL 32940