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Gims Consulting SRL

Junior Tech Operations, Customer Support &amp; AI Automation SpecialistFull-time Position &ndash; Office-based &ndash; IslamabadWe are currently hiring four talented, motivated and versatile professionals to join our growing international operations team in our Islamabad office.This is not a typical support position. It is an opportunity to work with modern technologies, AI systems, automation tools and international operations, while building strong technical expertise and real long-term career opportunities.You will work in a professional and comfortable office environment, equipped with modern tools, structured workflows and an international operational framework.Our company operates internationally in digital services, hospitality platforms and automated customer systems. We are building advanced operational systems powered by automation, AI tools and modern cloud technologies.We are therefore looking for individuals who are curious, intelligent and motivated to grow, and who want to develop real expertise in modern operational technologies.This role combines customer support, troubleshooting, technical platform operations, automation systems, AI tools, booking and concierge services, administrative coordination and digital communication, in close collaboration with management and technical teams.Candidates must demonstrate solid experience with modern AI tools and automation technologies, with a minimum of two years of practical experience using AI systems for productivity, automation, reporting, data analysis and operational optimization.One of the long-term objectives of this team is to help design and operate one of the most advanced AI-driven reservation and concierge platforms, supporting hosting operations and automated customer services.Our operations run 24 hours a day, seven days a week, therefore the team operates with rotating shifts to ensure continuous support and smooth operations.For motivated candidates, this position offers real long-term career opportunities, including the possibility to grow into technical specialists, automation experts, team leaders or operational trainers.We strongly believe in developing talented people and helping them grow professionally.YOUR ROLECustomer Support &amp; TroubleshootingProvide professional customer support via email, chat and phone communication.Understand customer issues quickly and act as a technical troubleshooter, identifying the root cause of operational or platform problems.Follow support cases until full resolution while maintaining clear and professional communication with customers.Assist customers with booking services, hosting support and concierge requests.Handle operational issues and coordinate solutions internally when required.Maintain a high level of professionalism, patience and problem-solving mindset in all customer interactions.Technical Troubleshooting &amp; Platform OperationsWork with internal digital platforms, operational tools and cloud systems.Perform technical troubleshooting related to:platform issuessystem errorsconnectivity problemsnetwork accessuser account or access issuesUse Linux tools and SSH when required for diagnostics.Escalate complex technical problems to developers or IT teams when necessary.Monitor internal systems and identify potential operational issues before they impact customers.AI, Automation &amp; ProductivityA key objective of this role is to help improve operational efficiency through modern AI tools and automation technologies.Use AI tools to improve operational workflows and productivity.Automate repetitive tasks such as reports, emails, alerts and internal operational processes.Design structured automation workflows using AI tools, APIs and automation platforms.Research and test new AI tools that can improve productivity and efficiency.Support the development of AI-powered reservation and concierge systems.Help design operational systems that reduce manual work and increase reliability.Experience with prompt engineering, workflow automation and AI productivity tools is considered a strong advantage.Project Management &amp; Process OptimizationCoordinate operational projects using structured task management systems.Design and manage operational workflows and task pipelines.Create and maintain Standard Operating Procedures (SOPs).Document operational systems so they can be replicated, scaled and improved.Simplify complex operational processes through automation and better organization.Data Analysis &amp; ReportingAnalyze operational data and track performance indicators and KPIs.Prepare operational reports and dashboards for management.Support decision-making through clear and structured data analysis.Administrative &amp; Supplier CoordinationAssist management with operational coordination tasks.Prepare requests for quotations and communicate with suppliers.Compare supplier offers and maintain structured documentation.Organize operational files and internal follow-ups.Digital CommunicationSupport online communication and digital platform activities.Assist with social media coordination and digital content organization.Innovation &amp; Continuous ImprovementActively propose improvements to internal systems and workflows.Research modern tools that can improve productivity and efficiency.Contribute ideas related to automation, AI systems and operational optimization.PROFILELanguage &amp; CommunicationExcellent spoken and written English.Candidates must be comfortable communicating professionally through phone, email and chat support.Education &amp; Technical BackgroundBachelor&rsquo;s degree in:Computer ScienceInformation TechnologyNetwork EngineeringSystems Administrationor equivalent practical experience.Relevant fields may include:Information SystemsNetwork and TelecommunicationsSystems and Network AdministrationIT Support and InfrastructureCandidates without a formal degree may still apply if they have strong practical experience in technical support or systems operations.Ideal Professional BackgroundThe most suitable candidates for this role often come from positions such as:Technical Support Engineer (Level 2 or Level 3)Junior Systems AdministratorNetwork TechnicianIT Operations SpecialistTechnical Platform Support EngineerThis position is not a software developer role.We are primarily looking for candidates with strong technical troubleshooting abilities, operational mindset and automation skills, rather than pure programming backgrounds.Technical KnowledgeBasic knowledge of Linux systems.Comfortable using SSH and command-line tools.Understanding of internet and networking fundamentals.Familiarity with cloud tools, SaaS platforms and modern digital systems.AI &amp; Automation ExperienceMinimum two years of experience using modern AI tools and automation technologies.Candidates should be comfortable using AI tools to:automate workflowsgenerate reports and summariesanalyze operational dataimprove productivity and system organizationExperience with workflow automation platforms such as Make, Zapier, API integrations or similar automation tools is considered a strong advantage.In today&rsquo;s market many professionals use AI tools at a basic level, but only a smaller percentage truly know how to design and automate complete workflows.Candidates who have real hands-on experience building automation systems connecting multiple tools and APIs will be highly valued for this role.PERSONAL QUALITIESCurious and eager to learn.Reliable and responsible.Structured and organized.Strong troubleshooting mindset.Solution-oriented approach to problem solving.Strong interest in technology, automation and AI-driven systems.Motivated to build a long-term career in technology and operations.WHAT WE OFFERStable full-time employment contract.Professional and comfortable office environment.Modern equipment and digital tools.Opportunity to work with advanced AI and automation technologies.International work environment.Real career growth opportunities.Possibility to evolve toward technical specialist, automation expert, team leader or trainer roles.Top-performing employees may also participate in designing new operational systems and training future team members.APPLICATION PROCESSCandidates will go through a structured recruitment process including:CV reviewTechnical assessmentInterview with managementIf you are passionate about technology, troubleshooting, customer support, AI and automation, we would love to hear from you.Please send your CV together with a short message explaining your experience with AI tools, automation systems and technical troubleshooting.In your application message, please briefly describe one automation workflow you have built using AI tools or automation platforms.This helps us better understand your practical experience.Job Type: Full-timePay: Rs70,000.00 - Rs140,000.00 per monthWork Location: In person

Junior Tech Operations, Customer Support & AI Automation Specialist

Join Gims Consulting SRL and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Gims Consulting SRL

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Junior Tech Operations, Customer Support & AI Automation Specialist