Qureos Mentor

Global IT Services HUB

Responsibilities :&middot; Own &amp; Resolve: Handle a higher-tier ticket queue, resolving complex L1 incidents and executing defined L2 procedures for RHEL 9 and VMware environments with minimal supervision.&middot; Advanced Troubleshooting: Perform in-depth log analysis, diagnose performance bottlenecks (CPU, memory, I/O), troubleshoot network connectivity (firewalld, ss, tcpdump), and manage basic SELinux contexts.&middot; VMware Administration: Execute standard VM operations (provisioning, cloning, templates), manage resources (vCPU, RAM, disk), troubleshoot VMware Tools and VM networking, and assist with vMotion/DRS events.&middot; Process &amp; Knowledge Leadership: Create, update, and improve operational runbooks and knowledge base articles. Participate in post-incident reviews and contribute to problem management.&middot; Mentorship: Provide guidance and knowledge sharing to newer L1 team members, helping to uplift the entire team's capability.Automation &amp; Improvement: Identify repetitive tasks and contribute to scripting solutions (using Bash, Python, or Ansible) to improve efficiency and reduce manual work.Requirements:&middot; 3+ years of hands-on experience in a technical support, systems administration, or NOC role supporting Linux servers in a production environment.&middot; Proven RHEL/CentOS/AlmaLinux Skills:o Strong command-line fluency: systemd service management, package management (dnf, yum), log interrogation, user/group security, and filesystem management.o Practical experience with networking, bonding, firewall-cmd, and basic troubleshooting.&middot; Proven VMware vSphere Experience:o Daily operational use of vSphere Client for VM lifecycle management.o Understanding of ESXi host basics, datastores, and virtual networking (vSwitches, port groups).&middot; Systematic Problem-Solver: You use a logical, data-driven approach to diagnose issues, not just trial-and-error.&middot; Excellent Communicator: Ability to translate technical details for both engineers and business stakeholders. Strong written documentation skills.Required Skills:&middot; RHCSA certification (or equivalent hands-on skill level).&middot; Experience with infrastructure monitoring/alerting tools (Zabbix, Nagios, SolarWinds, Grafana).&middot; Basic scripting for automation (Bash shell scripting is a strong plus).&middot; Exposure to configuration management tools (Ansible, Puppet).&middot; Understanding of core storage concepts (SAN, NFS, iSCSI) and how they present to RHEL/VMware.&middot; Familiarity with ITIL processes (Incident, Problem, Change).Job Type: Full-time

L1, L2 ENGINEER RHEL/VMWARE

Join Global IT Services HUB and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Global IT Services HUB

About Company

L1, L2 ENGINEER RHEL/VMWARE