Qureos Mentor

Google Operations Center

<div>
 
 Join Us!
 
 
 
 At Google Operations Center we help Google users and customers solve problems and achieve their goals&mdash;all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
 
 
 The Process Excellence Specialist will be responsible to lead an improvement agenda for the vertical and work closely with Senior Stakeholders, including Clients. S/he is responsible to ensure smooth delivery on functional and vertical goals of the site in alignment with the global level and charter agenda that covers: Optimization, Productivity Improvement, Customer centricity, Customer experience elevation. Through Continuous Improvement or Transformative ideas, drive improvements to all customer facing metrics like CSAT, Quality, Turn around time, wait time and for the organization enhance productivity, Accuracy, Quality and Resource Utilization by using LSS methodologies &amp; DNA building within the Organization.
 
 
 
 Position Responsibilities
 
 
 
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 Spearheading Process Excellence / Customer Experience by developing and deploying Service Excellence framework; focussing on creating best in class user experience/ or customer delight
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 Evaluate current current and to-be-transitioned processes including flow chart, value stream maps, performance metrics, Systems and tools , Customer Journey, Agent Journey to determine Gaps, Opportunities and optimize process performance &amp; Leads handover process and documentation to Operation
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 Assist the teams is establishing the right business performance standards, set the right improvement goals in each step and collaborate with operations on designing the process to attain such metrics, reduce variation in critical business processes
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 Be independent and sole owner of Process Excellence / Continuous Improvement for the site and act as change agent for each assigned improvement / Transformation
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 Act as the liaison between relevant stakeholders to help them determine appropriate synergies and document dependencies, dates, schedules, project owners and linkages that are critical for the success of transformation activities.
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 Work collaboratively with the leadership team, Portfolio Owner , Business Verticals &amp; their Leadership team to understand goals and objectives related to the user experience needs, create Continuous improvement (CI) agenda and deliver on it by designing and executing programs to bring Transformational Opportunities , Elevate Customer experience and deliver Business Values using established tools and framework
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 Build relationships with other regions and Global teams in order to support identification, review, prioritization and execution of key opportunities across Sites / Verticals
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 Coaches project team on required topics according to the specific needs of the process &amp; Provide lean trainings to the team/and other members, where needed
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 Represent GOC Site / Vertical aligned to in Business Reviews with GOC Leadership / Vertical Leadership
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 Understanding of new age trends on Technology and be able to identify processes that can be automated and deliver on the same by working closely with the development team
 
 
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 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
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 3-6 yrs of overall Service Sector experience with expertise in Process Transformation and Operational Excellence in BPO environment
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 Experience with Lean tools such as value stream mapping, 5S, standard work, 5 Why Analysis, etc &amp; LSS certification - Green or Black belt
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 Capable of applying problem solving LSS methodologies to propose corrective action plans, including root cause analysis and preventative measures proposal
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 Capable of identifying Transformative Opportunities to bring in exponential Business Value
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 Knowledge in Automation (RPA, ML, AI &amp; cognitive is a plus)
 
 
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 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
 </li>
 <li>
 We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
 </li>
 <li>
 Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
 
 
 </li>
 </ul>
 At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
 
 
 Information collected and processed as part of your GOC jobs profile, and any job applications you choose to submit is subject to GOC's Applicant and Candidate Privacy Policy
 
 .
 
 
 
 
 Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at
 
 goc-candidate-global@googleoperationscenter.com
 
 .
 
</div>

Process Excellence Specialist

<div>
 
 Join Us!
 
 
 
 At Google Operations Center we help Google users and customers solve problems and achieve their goals&mdash;all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
 
 
 As a Communication &amp; Engagement Lead, you'll drive the delivery of employee communications, programs, and events for the GOC Gurgaon site, partnering closely with the India Comms &amp; Engagement Lead, and a range of cross-functional leaders. You'll also own complex global projects and programs that advance GOC's overall communications and engagement goals.
 
 
 To be successful in this unique and incredibly rewarding role, you'll need to:
 
 
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 <li>
 Demonstrate superior communication skills across a range of channels (e.g., emails, talking points, slides, videos), showing excellent judgment on what, when, and how to communicate while mirroring Google&rsquo;s voice and cultural values.
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 Own relationships with senior executives, seeking their feedback and influencing through expertise and data.
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 Manage vendor relationships and budgets, partnering with service providers to deliver outstanding events for ~1.2k+ attendees.
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 Consult and advise cross-functional partners on comms and event strategies, policies, and best practices, helping them meet their goals while ensuring strong governance and accountability.
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 Work calmly and collaboratively in fast-paced and ambiguous environments, maintaining good judgment and the ability to escalate appropriately while balancing time, resources, and quality constraints.
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 In partnership with India Comms &amp; Engagement Lead, develop and deliver annual Gurgaon employee engagement plan. Includes goal setting, budget planning/resource alignment, and setting site events calendar.
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 Create and review comms for GOC Gurgaon-based team, working with senior leaders and cross-functional partners to ensure timely delivery of creative, high quality work.
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 Lead planning for large-scale meetings and events in Gurgaon (requires vendor management), and consult/enable event teams and managers to deliver programs for their respective audiences with quality and accountability.
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 Proactively ensure strong local delivery of global programs including rewards and recognition, employee surveys, intranet management, and more.
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 Develop creative and engaging storytelling content to showcase the impact of GOC to job applicants and employees.
 
 
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 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
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 Bachelor's degree or equivalent practical experience.
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 7-10 years of experience developing and executing global communication and event strategies.
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 5+ years program managing processes and initiatives with cross-functional teams.
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 Availability to flex working hours as needed to accommodate meetings with other timezones / regions.
 
 
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 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 10+ years of experience in corporate communications, with experience managing global communications and employment brand channels
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 7+ years of experience project managing communications processes and event delivery in a fast-paced environment.
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 Experience using Google Workspace products including Docs, Slides, Gmail, Calendar, etc.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
 </li>
 <li>
 We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
 </li>
 <li>
 Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
 
 
 </li>
 </ul>
 At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
 
 
 Information collected and processed as part of your GOC jobs profile, and any job applications you choose to submit is subject to GOC's Applicant and Candidate Privacy Policy
 
 .
 
 
 
 
 Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at
 
 goc-candidate-global@googleoperationscenter.com
 
 .
 
</div>

Communication and Engagement Lead

<div>
 
 Join Us!
 
 
 
 At Google Operations Center we help Google users and customers solve problems and achieve their goals&mdash;all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
 
 
 The Talent Acquisition Specialist is responsible for managing the end-to-end recruitment process &mdash; from sourcing and screening candidates to facilitating interviews and communicating final hiring decisions.
 
 
 
 
 Position Responsibilities
 
 
 
 
 <ul>
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 Act and Deliver as the TA POC for a specific Business Unit.
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 Identify and attract qualified candidates through diverse sourcing channels, including online job platforms, professional networks, and employee referrals.
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 Manage the complete application process by performing initial screening and validation of applicants, facilitating relevant assessments (e.g., digital voice assessment), and conducting interviews for selected candidates. Additionally, convey interview and final selection decisions to candidates advancing to the final round.
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 Ensure a smooth onboarding experience for the new hires.
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 Provide the Talent Acquisition Operations Support team with all necessary information for accurate tracking.
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 Stay informed on emerging technology trends and evolving best practices in technical recruitment.
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 Maintain a strong network of tech professionals to build and sustain a high-quality talent pipeline.
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 
 Minimum Qualifications
 
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (both written and verbal), with proven ability to manage stakeholders across multiple levels.
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 Bachelor&rsquo;s degree or higher from a recognized and reputable institution.
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 4&ndash;6 years of hands-on experience in technical recruiting.
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 Strong understanding of the technical talent landscape, including high-demand skill sets and market dynamics.
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 Demonstrated ability to independently engage and influence senior leadership stakeholders.
 
 
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 </ul>
 
 Preferred Qualifications
 
 
 
 
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Strong analytical mindset with proven problem-solving abilities.
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 Demonstrated experience in independently leading and driving projects to completion.
 </li>
 <li>
 Passion for technology and a proactive interest in staying informed about emerging industry trends.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
 </li>
 <li>
 We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
 </li>
 <li>
 Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
 
 
 </li>
 </ul>
 At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
 
 
 Information collected and processed as part of your GOC jobs profile, and any job applications you choose to submit is subject to GOC's Applicant and Candidate Privacy Policy
 
 .
 
 
 
 
 Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at
 
 goc-candidate-global@googleoperationscenter.com
 
 .
 
</div>

Talent Acquisition Specialist

Join Google Operations Center and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Google Operations Center

ABOUT_COMPANY

Process Excellence Specialist

Communication and Engagement Lead

Talent Acquisition Specialist